# Compare ServiceTitan vs Connecteam 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Connecteam and ServiceTitan based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/150053-153140/ServiceTitan-vs-Connecteam --- # Connecteam vs ServiceTitan Features and Cost Comparison Last updated April 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ConnecteamServiceTitan2/4 selected [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.6 (5,213)](https://www.capterra.com/p/153140/Connecteam/reviews/) [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.3 (332)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) [## Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.6 (5,213)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $29.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [5,213 reviews](#user-reviews) Positive 4,988 Neutral 187 Negative 38 [## ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.3 (332)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting Price Contact vendor Value-for-Money 3.8 Functionality 4.2 Ease of Use 4.1 Customer Service 4 Reviews Sentiment DC Based on [332 reviews](#user-reviews) Positive 283 Neutral 13 Negative 36 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 21,476 reviews from scheduling software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 77%Fit Missing features Feature ratings Mobile Access 4.7 Booking Management NA Calendar Management 4.5 Real-time Scheduling 4.7 Customer Database 4.6 69%Fit Missing features Feature ratings Mobile Access 4.1 Booking Management NA Calendar Management 3.9 Real-time Scheduling 4.6 Customer Database 4.4 User satisfaction User satisfaction 4.6 User reviews[5,213](https://www.capterra.com/p/153140/Connecteam/reviews/) Ease of use 4.7 Functionality 4.5 Value for money 4.5 Customer support 4.6 User satisfaction 4.3 User reviews[332](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Ease of use 4.1 Functionality 4.2 Value for money 3.8 Customer support 4.0 Price starts from Price starts from $29Flat Rate, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Connecteam is designed to meet the needs of those in non-desk industries, like construction, healthcare, and retail. The app is ideal for businesses who want to improve & simplify team management. Best for ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business ## User reviews Pros & cons JC Julia C. HR > "It offers a wide range of tools that help us manage scheduling, communication, and daily operations all in one place, which has been extremely helpful for our team. While we’re still learning all of its..." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7131626) JS Justin S. Operations Manager > "There’s a lack of clear hierarchy and logical grouping between modules (time tracking, HR, documents, tasks, etc.), and the back-and-forth between admin view and employee view is not seamless." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7103345) RS Radha S. Legal Assistant > "Having scheduling, time tracking, task management, communication, and basic HR tools in one mobile‑friendly app made day‑to‑day operations more organized and efficient." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7137070) BW Bree W. Operations Manager > "When we switched from the small business plan to the paid version, it was a quite a shock that you have to buy each plan separately (Operations, HR & communications) especially because the small business plan..." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7073895) RS Radha S. Legal Assistant > "All‑in‑one platform – Connecteam brings scheduling, time tracking, task management, communication, and HR tools into one app, reducing the need to juggle multiple systems." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7137070) LW Laura W. Marketing Coordinator > "Periodic bugs and problems with the GPS-tracking might lead to payroll problems, and to establish granular user access to temporary weekend crew, it is necessary to call their sluggish customer service." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7100699) Kandi N. Director of Operations > "I love the job scheduling, group and individual chats, team updates, event invitation with RSVP, time tracking, PTO/Sick day requests - great all in one platform." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7109973) DH Denise H. Executive Director > "inability to set up permanent recurring schedules. While things occasionally change due to illnesses and vacations, all of our staff always works the same schedule, and it's inconvenient to have to copy it..." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7136087) BC Brendan C. Lab Manager > "The mobile app works well for field staff, and features like scheduling, forms, and announcements help keep everyone aligned in real time." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7083099) CT Cindy T. CFO > "I can’t see where my workers go to if they do 2 or 3 different jobs in a day. If they leave one job and go to another one, it shows where they clock in and out but not if they are traveling." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7107695) CS Charlie S. Managing Director > "Conncteam is an easy-to-use programme at an incredible price, with an extremely great range of features which allow us to keep track of all our timesheets using the time tracking feature, our schedule,..." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7109397) AS Amy S. Account Coordinator > "I dislike when you edit a message, even if i click in the center of the message, as soon as you start typing it takes you back to the end of the message." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7083696) AK Alexis K. President > "Appreciate the mobile capabilities, allows overnight shift scheduling, value for money (free for 10 users), appreciate ability to see pay rate or assigning various roles." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7071914) JE Jamie E. COO > "I do, however, think the pricing and tiered structure make it more cumbersome than it needs to be. While there is a certain amount of “ala carte” selection and modification to the system to suit your needs,..." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7070819) AM Andrea M. National Sales Manager > "for what we use it for to track photo tracking in our NZ Grocery stores it works well for our small team, We were on Meta Workplace but had to go onto something else when that closed down" [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7064995) TB Teresa B. Owner > "I don't feel like the sales reps are very transparent with what modules are covered in each hub and informing customers they have to subscribe to the expert level in each hub to get the same services as the..." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6879693) EC Edward C. Customer Service Manager > "We use it at a college bookstore, and it provides us with a perfect hub to interact with our student employees, which doesn't need a phone list or email list." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7075751) AJ Amy J. Youth Services Supervisor > "Something I didn't love, as an admin, is when reviewing shift requests, how easy it is to slip up when rejecting a request. When I am looking at requests on the desktop, once I accept or reject one, the next..." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7134406) SC Salest C. Director > "It centralizes everything we need in one place—time tracking, scheduling, forms, announcements, and staff communication—which saves a huge amount of time." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7069634) FL FLOR L. CEO > "We are required to pay extra for every new person who uses the app. As our team grows, these added charges increase our overall costs and make the system less affordable." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7052942) EC Emily C. Business Manager > "I appreciate how organized everything becomes once it’s set up—scheduling, communication, time tracking, and task management are all in one place, which has noticeably streamlined our daily operations." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7060912) GS Gayle S. Director of Finance > "What I like least about Connecteam is that it doesn’t currently provide options for tracking or managing PTO within the platform." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7060228) JL Jesse L. Sales Manager > "We were able to condense three of our platforms into Connecteam which not only saved money but allowed us to have one platform, making it much easier for our staff to find what they need." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7113321) JS Justin S. Operations Manager > "I often have to click through multiple menus to find basic functions, which slows down workflow and creates unnecessary friction for managers trying to move quickly." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7103345) GS Gayle S. Director of Finance > "I appreciate how seamlessly it handles core functions like time adjustments, pending requests, and employee onboarding, all while keeping everything organized in one place." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7060228) KM Karen M. Director > "in scheduling you can't auto-schedule by job location, you can't set up regular work days for employees ie if someone is only available on Fridays and Saturdays you can't set up a rule that only shows them as..." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6833468) RK Rebecca K. ADON > "It keeps communication, scheduling, and daily coordination organized and accessible in one place. While a few features can feel a bit clunky or take extra steps, the platform as a whole makes managing teams..." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7071579) JE Jamie E. COO > "It’s a way to upsell a customer that can over complicate the product for their needs, or keep important items out of reach for the customer that needs them." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7070819) JS Justin S. Operations Manager > "This reduces manual administrative work, minimizes paper processes, and creates a centralized digital system for compliance and documentation." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7103345) AB Adrian B. Administrative Assistant > "The one thing I dislike is how you have to confirm each shift. Since we do our shifts a month in advance, there are like 15 shifts I have to go in and confirm." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7101213) RL Robert L. GM Head engineer > "By centralizing the process and automating key steps, we were able to streamline workflows, reduce human error, and improve overall efficiency." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7070713) CD Crystal D. Customer Success Manager > "There are too many plan upgrades needed when we want to add things like extra subtask spots, which makes it seem like the value for the money doesn't seem worth it all of the time." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7069223) DF Davids F. Manager > "The platform helps organize daily work, improve visibility, and reduce manual follow-up. Although there is a small learning curve in the beginning, once everything is set up, it becomes a very useful solution..." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7126912) SC Stephen C. Co-owner > "It hides features behind paid upgrades, which wouldn't be the worst, except it flaunts them in your face, so you click them thinking you can do something, only to find they require an upgrade." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7077493) GL Griffin L. Senior Administrative Assistant > "It provides instant updates whenever shifts change and is mobile-friendly, giving employees quick access to their schedules and requests." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7060681) CK Connie K. Accounting Administrator > "That time records are not saved. If an employee leaves, their record has to be deleted/erased so that they don't show up on the time clock list." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7146519) AW Allen W. Rollingstock Maintenance Team Leader > "The communication tools were also extremely useful, allowing instant updates, announcements, and messaging between staff members without relying on separate apps." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7154443) ML Martha L. Payroll and Admin Specialist > "If you are on a plan where you pay monthly and your payment does not clear, then you will not be allowed in to see anything at all." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7132298) JA Jonathan A. Project Manager > "The ability to build custom checklists for installs and attach photos directly to a job is huge for documentation." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7151210) CB Cameron B. Office admin > "I don't like the limitations on the geotracking feature - i would like to be able to change where my employees clock in without having to change it for everyone." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7120241) GS Gayle S. Director of Finance > "The ability to easily adjust time entries ensures accuracy and transparency, while pending requests are streamlined so nothing slips through the cracks." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7060228) SW STACEY W. Accounting Manager > "It has some limitations on third party integrations, and the interface can feel overwhelming and cluttered until you get used to using it." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7055457) KT Kimberly T. Asst Director HR > "I like the fact it is user friendly the team can easily access the app, very easy to work and keep track of team members times, I can easliy get to the time punches to get the times for payroll, I think its a..." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7060680) AW Allen W. Rollingstock Maintenance Team Leader > "I also found that certain advanced features and integrations are locked behind higher-priced plans, which may not suit businesses with limited budgets." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7154443) HL Hannah L. Business Systems Specialist > "Between the AI chat feature that actually helps you learn the platform, the live webinars, the Facebook community, and the Connecteam setup team, we’ve never felt like we were figuring things out on our own." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7090960) KS Karen S. RGV Director > "It can get confusing because on my laptop I have it in the normal time and month/day format, but sometimes the app will be 24 hr and day/month" [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7141487) AS Amy S. Vice President > "I requested help creating one custom form and the assistance I received was 5 stars. Once I understood the logic and limitations, I have been able to create my own forms too." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7119538) TV Talia V. Head of Content > "Occasionally voice messgaes and chat notifications don't work for a short period, typically when updates are being made to the app." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7100049) BW Bree W. Operations Manager > "We have loved using Connecteam, the training videos, the support and how they listen to the needs of the customers and are constantly updating the features to make it better and easier." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7073895) KB Kyle B. Senior Vice President > "Attendance and adherence to schedule reporting is not robust enough to support our Service Desk environment and we have had to implement other tools to give us that visibility." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6832688) JS Justin S. Operations Manager > "The platform works, but when you’re operating across locations with dozens of employees, ease of navigation, reporting clarity, and streamlined admin controls become critical." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7103345) MC Macy C. Administrative Assistant > "I struggled to find some necessary settings, especially to set up admins with the proper access when they needed to see only certain employee's timesheets." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7089057) TT Travis T. CEO > "All-in-one platform – Time tracking, scheduling, communication, and task management in one place reduces the need for multiple apps." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7088953) AH Amanda H. Owner > "Edits aren't prompted when submitted by employees. When an employee manually edits their sheet, you aren't notified right away." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7118911) TY Tommy Y. Head Chef Patron > "Finally a free time tracking app for my staff and being able to keep all my employee files in one place is amazing" [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7111187) KC Kenneth C. Vice President > "Also the app is way slower than the website and will freeze/glitch if you try to enter all of my available shifts at one time." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7084827) AJ Amy J. Youth Services Supervisor > "It is good for tracking actual hours and keeping everyone accountable, with our previous method of just tracking on paper things could get a little vague, so I appreciate the specificity." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7134406) HE Hazen E. President > "It's a nice app, however it doesn't work great for our team as we work remotely. As the app requires data we have difficulty staying connected at times" [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7153906) JM Josh M. Post Harvest Manager > "with our small staff, finding a functional online timeclock service that made sense for our budget was a must and Connectteam small business plan made that possible" [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7069428) JE Jamie E. COO > "By making price tiers, you’re artificially creating demand that should already be included in a finished product. " [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7070819) AM Angela M. Manager > "I would like to be able to save a monthly calendar that shows all the dates, employees for each day of the month at one time. And I would like to be able to select a specific day on the app well into the..." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6871331) SB Salvador B. Administrative Assistant > "Does not always show accurate location when clocking in (one time it logged that I clocked in from a location I only visited the day before)" [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7133003) JC Jess C. Data Entry Specialist > "A highly useful all-in-one solution for managing non-desk employees, covering time trackin, communication, task management, scheduling and training in one app." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6844799) DS Devin S. Operations Manager > "However, lately we just switched to ADP time management due to over the past 3 weeks many of my user's reported issues with the system not resetting." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7077772) Ankith T. Software Engineer > "This software makes user access management simple by allowing admins to control permissions based on employee roles and responsibilities." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7148282) TA Tony A. GM > "For example, adding a geofence seperatley seems unwarranted when the Job has an address and the Schedule includes an address as well." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7077114) JW John W. Owner > "We use a daily form to communicate amount of work done a cleaning site for our biggest customer and it over night improved our relationship with them and increased productivity and trust with them." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7040850) MV Marissa V. Team Lead > "Problems allowing me to clock in, Many glitches on the phone app, Not allowing me to tag someone in comments most of the time." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6834219) RS Raquel S. Solar, Electrical and Air Conditioning > "We primarily use the time clock feature, it is easy for our employees to use and the GPS tracking is really great to keep track of the team throughout the day." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7085710) LC Lauren C. Business administrator > "At times the online portal can be very slow and unstable whilst this is a rear occasion it can impact our teams ability to operate efficiently." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7062672) JS Justin S. Operations Manager > "For growing teams and multi-location operations, this level of automation is essential to maintaining structure, compliance, and operational efficiency." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7103345) Kaitlyn M. Human Resources Director > "Instead, each time we ask for a status update, we are asked to complete additional tasks—many of which are repetitive or irrelevant at this stage." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7134370) JC Jaden C. CEO > "Easy scheduling for our staff, quick shift updates, GPS locations make sites easy to find, color coding is helpful for multiple shifts, Can export and download shifts to excel." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6843555) EC Edward C. Customer Service Manager > "The con is that not every department in our organization uses it. If I could pick one con is that adding new users should be easier." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7075751) CL Catherine L. Director of Finance and HR > "Connecteam provides us with a basic timekeeping system to that allowed us to eliminate papertime sheets for our 3rd party custodial staff allowing us to ensure staff is clocking into their building." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6833365) JW Janet W. Office Manager > "The only drawback for us is if an employee has cellphone issues where they cannot connect to the app. " [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7090396) VR Verified Reviewer Site Manager > "Specifically, the time tracking, the team chat features, and the customized employee profiles were the most helpful best features to us, in the construction industry." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6871060) RF Ryan F. Customer Service > "There are a few downsides, like occasional small bugs or notification issues, and the pricing can increase as your team grows." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7123820) Isaias S. Accounting Assistant > "One of our favorite features is the Time Clock it makes tracking hours simple and accurate, which saves us a lot of time and headaches" [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6862653) MC Maddy C. Quality Supervisor > "Sometimes we need to make changes (typos, errors) to the forms that have been submitted by our employees (for licensing purposes) and the edit box is very small." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6832662) [View Reviews](https://www.capterra.com/p/153140/Connecteam/reviews/) DC Dominic C. GM > "The ability to build workflows that trigger based on specific tags has helped us stay organized, protect service standards, and..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7106169) JS John S. CFO > "Sometimes we have issues where we do not understand how transactions were recorded and why they don't export properly into our..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7152480) DC Dominic C. GM > "We’ve been able to categorize jobs, track SLAs, and create automated follow-ups in a way that keeps our team aligned and proactive." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7106169) CH Connie H. Accounts Receivable > "Office personell cannot create an invoice without creating a dispatch under a technician, so don't sell a filter! " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7090783) GD GINA D. MANAGER > "He’s responsive, knowledgeable, patient, and always willing to help us work through questions or processes without making us feel..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7151431) KC Kirk C. Training Manager > "Sometimes, updates get sent through and some features on the program start to glitch. When we open tickets for more information,..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7149118) DC Dominic C. GM > "From dispatch to reporting, it creates clarity for the team and accountability at every level." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7106169) CH Connie H. Accounts Receivable > "Does not work well with Quickbooks, takes ten times longer to process checks and invoices. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7090783) ML Mike L. Software Integration > "The call recording feature which is linked to each customer, allows us to train our CSR team and helps to prep our technicians..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6625271) HL Hunter L. Office Manager > "I dislike that the updates aren't tested a million times before they go live, they often affect other aspects of the software,..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7118580) KK Khiana K. Customer Service Representative > "ServiceTitan helps companies stay organized and keeps you accountable as everything is recorded from phone calls to text messages..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6749300) Erik J. Owner > "Onboarding failed due to Service Titan's own delays, causing my technician to leave my business." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7145990) ST Sasha T. Junior Digital Marketing Manager > "In terms of functionality, the advanced scheduling algorithm suggests accurate project timelines, and the full-featured dashboard..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6587484) KH Kasey H. Owner > "It seem they are here to destroy small businesses to make more room for larger franchise" [See full review](https://www.capterra.com/p/150053/ServiceTitan/#SoftwareAdvice___7052261) SK Sanjeev K. Office Administrative Manager > "The platform offers all the essential features for every department — from Accounting and Dispatching to Inventory and Pricebook..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6770963) CH Connie H. Accounts Receivable > "Credit on accounts have locked up and I had to get tech support to fix it. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7090783) DG Dylan G. Plumber > "Service titan has been a part of my career the entire time as a plumber, it has helped me manage my different house calls and set..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6661411) Logan M. Office Admin > "The biggest issue I have with ST is that some of thier features are very laggy, and are not able to be changed." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7019377) LO Lucianna O. Office - Call Center Manager > "This data helps in making informed decisions to enhance our service." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7117357) OH Oscar H. CEO > "Sometimes it feels like you are not using all the features that you are paying for." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7105432) LO Lucianna O. Office - Call Center Manager > "User-Friendly Interface: The platform is intuitive, making it easy for my team to navigate and utilize its features effectively." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7117357) HL Hunter L. VP of Operations > "Without proper oversight, it can become difficult to track materials accurately, leading to discrepancies in replenishment and job..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6747022) JR Jaclyn R. Dispatcher, ServiceTitan Champion > "They offer so many ways to dive deeper into the software and learn from each other including SparkSessions, EmberSessions and..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6631187) AK Adam K. CFO > "Customer support can sometimes be frustrating when you are trying to get a quick fix for something but overall isnt terrible." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7107870) LO Lucianna O. Office - Call Center Manager > "It has streamlined our processes, improved customer satisfaction, and ultimately contributed to our bottom line." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7117357) EP Erin P. Owner > "Then, over the course of the 12-week onboarding program (overly time-consuming), they reveal that you will be paying (thousands)..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6500391) BB Ben B. Sales Manager > "It has an excellent dashboard along with analytics and reporting" [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7056444) TB Tyler B. President > "The reason they give you 3 months free in the beginning is because it will take minimum 3 months to figure out how to use it..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#SoftwareAdvice___7016411) HL Hunter L. VP of Operations > "Additionally, the automation features save time and improve accuracy, while the mobile app keeps our team connected in the field." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6747022) EK Edward K. Vice President of Operations > "My experience, as I mentioned earlier, was marred by numerous flaws, headaches, and unnecessary complications." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7109808) SG Summer G. Office Manager > "It would probably work great for a very large company that does a lot of service work and has complicated projects that need to be..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7028872) BB Ben B. Sales Manager > "Use of the same term for two separate functions creates confusion." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7056444) LO Lucianna O. Office - Call Center Manager > "ServiceTitan has been a gamechanger for our call center operations." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7117357) JD Jonathan D. Business Development > "The inventory module has been giving our company some heartburn." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7151448) Logan M. Office Admin > "ST has transformed our company, and has helped up define processes and procedures, and work more efficiently." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7019377) DB Dawn B. Office Manager > "Payroll was a nightmare and manually entering credit cards each transaction or daily runs to the bank with deposits." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6506639) HL Hunter L. Office Manager > "Finally, after our 3rd CSM, \[sensitive content hidden\] gave us the support that we needed and she's been a rockstar for our team." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7118580) TW Trevor W. owner > "Bad. Despite years of building out the Service Titan CRM within our company I am seriously considering switching to House call pro..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#SoftwareAdvice___6553056) ML Mike L. Software Integration > "Though it is pricey and customer service is not great, Service Titan has really helped us maximize profit as we are able to free..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6625271) SG Summer G. Office Manager > "The system software was sold to us with a lot of features, but none of them actually worked for the business." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7028872) HL Hunter L. VP of Operations > "What I like most about ServiceTitan is its ability to streamline our entire workflow in one platform." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6747022) MH Makaiya H. Service Construction Admin > "Some files and photos were getting corrupted, the photo upload was a bit too grainy." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6693563) JD Jonathan D. Business Development > "I love the data we are capturing from ServiceTitan." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7151448) MS Mark S. RSM > "They reached out to me and set up a call/meeting with promises to streamline the business. Once they had gathered my information,..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#SoftwareAdvice___6798095) OH Oscar H. CEO > "Love the customer service, my account manager \[sensitive content hidden\] was great everytime I needed anything." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7105432) CC Charles C. President > "Chaos, Chaos, Chaos. If you want to waste your companies time and never get anywhere, never get onboarded and ultimately ever get..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6660926) SF Scott F. Office Manager > "They dedicate time to offer webinars and training that not only help you in the software, but help you grow your business. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6626384) MM Matt M. President > "We built our price book with way too much data and it overwhelmed the app." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6526849) JS John S. CFO > "It is an important component to the success of our business. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7152480) Erik J. Owner > "I never went live and never used the service. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7145990) HL Hunter L. Office Manager > "It was rough in the beginning but it's getting better and it's safe to say that we are growing to like the system more and more." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7118580) OH Oscar H. CEO > "A bit complicated to set up." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7105432) JA Jennifer A. Director of Administrations > "Every quarter there are new process to devlop and new features of Service Titan that change the game, for the better. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6323377) ST Sasha T. Junior Digital Marketing Manager > "The mobile application built has limited capability compared to the desktop version." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6587484) JP Joshua P. Outside Sales Representative > "It kept my whole HVAC sales / install team on the same page and logged info efficiently" [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6591276) SG Summer G. Office Manager > "The cost of not only the implementation but the software price as well was more than we could justify." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7028872) LO Lucianna O. Office - Call Center Manager > "I highly recommend ServiceTitan to any company looking to enhance their service management capabilities." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7117357) DP David P. Head of IT and Implementations > "Chat support, much to be desired, I know thats MOST companies, but for one that costs so much, its really annoying when the end..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6660703) RS Rick S. Overhead Door Nfld. Limited > "Great product, Service Titan's service is good and helpful, also customer's love getting notifications when our technicians are on..." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6602754) DD Danielle D. owner, manager > "I found onboarding to be challenging and wish I would have known more about what to expect" [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7105405) ST Sasha T. Junior Digital Marketing Manager > "One area where ServiceTitan provides two groundbreaking enhancements that improve work management." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6587484) SG Steven G. Senior Advisor > "The largest con for us is the price and learning curve for many of the modules. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6437841) SF Scott F. Office Manager > "Support has improved 10 fold in the last year or so and having the ember, spark, and torch network adds a ton of value!" [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6626384) CL Carrie L. Special Projects Manager > "The inability for the office side to see how the app operates on the tech side of things." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6770756) BS Brett S. Owner > "There is a good connection and communication between the office and the field because of the software." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6605722) AM Amber M. Dispatch > "I am not sure why payments that are deleted are still taken twice from a customer acct." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6605131) EK Edward K. Vice President of Operations > "I enjoy working with \[sensitive content hidden\] is always responsive and willing to assist." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7109808) SJ Steven J. Operations > "Takes quite a bit to on-board and learn the system due to the complexity of functions." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6553160) SK Sanjeev K. Office Administrative Manager > "ServiceTitan is an all-in-one software solution for the HVAC industry." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6770963) CH Connie H. Accounts Receivable > "Administrative nightmare. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7090783) ML Mike L. Software Integration > "This allows for greater customer satisfaction leading to more reviews." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6625271) JG Jonathan G. Director of Plumbing > "Reporting on numbers can become tricky at times." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6805998) SK Sanjeev K. Office Administrative Manager > "It can help a small organization grow and scale to new heights." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6770963) TH Tina H. Office Mgr. > "Onboarding was rushed. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7107618) JP Joe P. GM > "Invest in this software and use it to scale your business." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#SoftwareAdvice___6338398) CH Connie H. Accounts Receivable > "Program is extremely expensive. " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7090783) HL Hunter L. Office Manager > "I also appreciate the support team." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7118580) JS John S. CFO > "Always Quickbooks to blame! " [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7152480) KC Kirk C. Training Manager > "The overall layout of the program is easy to use." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7149118) BL Brandon L. Service Manager > "It is a bit difficult at times to get reports the way I want them." [See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6605367) [View Reviews](https://www.capterra.com/p/150053/ServiceTitan/reviews/) ## User interface 4.64 (5,213) 4.35 (332) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Absence Management 207 Important Access Controls/Permissions 150 Important Activity Tracking 120 Important Connecteam Top features 36/40 - Absence Management - Access Controls/Permissions - Activity Tracking - AI Copilot - Alerts/Notifications - API - Appointment Scheduling - Automated Scheduling - Availability Management - Booking Management - Calendar Management - Calendar Sync - Class Scheduling - Customer Database - Customizable Branding - Customizable Fields - Drag & Drop - Employee Management - Employee Scheduling - Facility Scheduling - Generative AI - Group Scheduling - Mobile Access - Multi-Location - Online Booking - Personalization and Recommendation - Real-Time Notifications - Real-time Scheduling - Real-Time Updates - Reminders - Reporting & Statistics - Resource Scheduling - Room Booking - Self Service Portal - Shift Swapping - Task Scheduling - Third-Party Integrations - Timesheet Management - Time Zone Tracking - User Management [See all features](https://www.capterra.com/p/153140/Connecteam/#features) ServiceTitan 21/40 - Absence Management - Access Controls/Permissions - Activity Tracking - AI Copilot - Alerts/Notifications - API - Appointment Scheduling - Automated Scheduling - Availability Management - Booking Management - Calendar Management - Calendar Sync - Class Scheduling - Customer Database - Customizable Branding - Customizable Fields - Drag & Drop - Employee Management - Employee Scheduling - Facility Scheduling - Generative AI - Group Scheduling - Mobile Access - Multi-Location - Online Booking - Personalization and Recommendation - Real-Time Notifications - Real-time Scheduling - Real-Time Updates - Reminders - Reporting & Statistics - Resource Scheduling - Room Booking - Self Service Portal - Shift Swapping - Task Scheduling - Third-Party Integrations - Timesheet Management - Time Zone Tracking - User Management [See all features](https://www.capterra.com/p/150053/ServiceTitan/#features) ### Recognition Connecteam is recognized as a top-rated tool in 3 Capterra Shortlist reports Best Value Employee Communication ToolsSoftware (2024)  ServiceTitan is recognized as a top-rated tool in 5 Capterra Shortlist reports ### Deployment & support Connecteam Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ServiceTitan Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Connecteam - By Connecteam - Located in United States - Founded in 2015 ServiceTitan - By ServiceTitan - Located in United States - Founded in 2012 ## Popular Comparisons [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,213)](https://www.capterra.com/p/153140/Connecteam/reviews/) vs [Clockify](https://www.capterra.com/p/169607/Clockify/)[4.76 (9,243)](https://www.capterra.com/p/169607/Clockify/reviews/) $29/month Price $4.99/month 4.5 Features 4.6 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/153140-169607/Connecteam-vs-Clockify) [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (332)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) vs [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.59 (445)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.2 Features 4.4 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/150053-153475/ServiceTitan-vs-FieldPulse) [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,213)](https://www.capterra.com/p/153140/Connecteam/reviews/) vs [Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,781)](https://www.capterra.com/p/172127/Rippling/reviews/) $29/month Price $8/month 4.5 Features 4.8 4.7 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/153140-172127/Connecteam-vs-Rippling) [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (332)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) vs [Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/) Contact vendor for pricing Price $39/month 4.2 Features 4.3 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/127994-150053/Jobber-vs-ServiceTitan) [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,213)](https://www.capterra.com/p/153140/Connecteam/reviews/) vs [Jibble](https://www.capterra.com/p/156992/Jibble/)[4.83 (1,711)](https://www.capterra.com/p/156992/Jibble/reviews/) $29/month Price $0/month 4.5 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/153140-156992/Connecteam-vs-Jibble) [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (332)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) vs [BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.43 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.2 Features 4.2 4.1 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/150053-194155/ServiceTitan-vs-BuildOps) [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,213)](https://www.capterra.com/p/153140/Connecteam/reviews/) vs [Buddy Punch](https://www.capterra.com/p/134003/Buddy-Punch/)[4.82 (1,124)](https://www.capterra.com/p/134003/Buddy-Punch/reviews/) $29/month Price $4.49/month 4.5 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/134003-153140/Buddy-Punch-vs-Connecteam) [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (332)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) vs [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Contact vendor for pricing Price $245/month 4.2 Features 4.1 4.1 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/135788-150053/Service-Fusion-vs-ServiceTitan) [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,213)](https://www.capterra.com/p/153140/Connecteam/reviews/) vs [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[4.69 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