# Compare Survio vs CustomerHero 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Survio and CustomerHero based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/150091-153472/Survio-vs-Startquestion

---

# Survio vs CustomerHero Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

SurvioCustomerHero2/4 selected

[Survio](https://www.capterra.com/p/150091/Survio/)[4.5 (571)](https://www.capterra.com/p/150091/Survio/reviews/)

[CustomerHero](https://www.capterra.com/p/153472/Startquestion/)[4.9 (175)](https://www.capterra.com/p/153472/Startquestion/reviews/)

[## Survio](https://www.capterra.com/p/150091/Survio/)[4.5 (571)](https://www.capterra.com/p/150091/Survio/reviews/)

Starting Price

€15.00/month

Value-for-Money

3.9

Functionality

4.4

Ease of Use

4.7

Customer Service

4.5

Reviews Sentiment

Based on [571 reviews](#user-reviews)

Positive

534

Neutral

26

Negative

11

[## CustomerHero](https://www.capterra.com/p/153472/Startquestion/)[4.9 (175)](https://www.capterra.com/p/153472/Startquestion/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.7

Functionality

4.6

Ease of Use

4.8

Customer Service

4.9

Reviews Sentiment

Based on [175 reviews](#user-reviews)

Positive

175

Neutral

0

Negative

0

## Not a match? Find software alternatives tailored to your priorities.

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of reviewers  
rated it above 4 stars

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Highest Rated

### Quizell

5.0 (20)

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of reviewers  
rated it above 4 stars

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### Survey Analytica

5.0 (11)

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User rating

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of reviewers  
rated it above 4 stars

* * *

### Connecteam

4.6 (5,203)

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User rating

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of reviewers  
rated it above 4 stars

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 9,079 reviews from survey software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

64%Fit

Not enough reviews

Feature ratings

Multiple Question Types

5.0

Customizable Questions

4.7

Survey Builder

4.5

Anonymous Feedback

\--

Data Security

\--

74%Fit

Not enough reviews

Feature ratings

Multiple Question Types

5.0

Customizable Questions

4.5

Survey Builder

4.9

Anonymous Feedback

5.0

Data Security

\--

User satisfaction

User satisfaction

4.5

User reviews[571](https://www.capterra.com/p/150091/Survio/reviews/)

Ease of use

4.7

Functionality

4.4

Value for money

3.9

Customer support

4.5

User satisfaction

4.9

User reviews[175](https://www.capterra.com/p/153472/Startquestion/reviews/)

Ease of use

4.8

Functionality

4.6

Value for money

4.7

Customer support

4.9

Price starts from

Price starts from

€15Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Turn feedback into growth with Survio. A trusted survey platform for 5M+ users, built for insights, engagement, and data-driven results.

Best for

CustomerHero serves organizations of all sizes and industries, including retail, restaurants, insurance, and banking. Our scalable solutions are ideal for companies seeking to implement effective VoC.

## User reviews

Pros & cons

LK

Liana K.

Student

> "Survio offers a wide array of question types and templates, which I found invaluable in tailoring my..."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___6199571)

AP

Anna P.

Student

> "The last thing I needed for completing the questionnaire was to be able to filter the results by an..."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___6142623)

FM

Femi M.

Business Manager

> "The variety of Survey Template is really mind blowing i can apply it to any survey recommendation from my..."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___6343049)

AM

Alice M.

Student

> "One drawback worth noting is the limited export options in the free version."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___6034709)

AB

Aniek B.

Student

> "I loved the customization options available, allowing me to personalize my surveys with different themes..."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___4868329)

JV

Jasmijn V.

marketing

> "you can't use all the features- you can't integrate your corpareta style"

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___4849249)

BP

Beata P.

Project Manager

> "It was a bit surprising that you have to upgrade from the free version even for the most basic data..."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___6156546)

CS

Chitrang S.

Software Engineer

> "Sometimes it takes time to load the form page Also, the display of questions in a survey is sometimes..."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___4292465)

NN

Natali N.

Student

> "Another benefit is that you can separate survey into sections, regarding the topic of questions."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___4887603)

Ki

Kateřina Š.

Bc.

> "Sad that we must pay for more people."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___5020915)

MS

Maja S.

Entrepreneur

> "It was super easy to create the survey, it took me only 10 min for a survey with 20 questions with..."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___4833545)

JS

Jasmin S.

Student

> "I am very angry that I don't get my answers for free, but am supposed to subscribe for them. If I had..."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___3606878)

MI

Maximilian I.

Working student

> "By far the survey device with the best haptics - for the paticipants as for the executor"

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___6080269)

OP

Omar P.

Graphic Designer

> "You can find a lot of other tools to create surveys, and this is probably not the better."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___4578799)

KR

Kamila R.

Teacher

> "I can create questionnaires for any situation or area that I want toinvestigate, and as a prevention..."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___4704663)

TM

Tereza M.

/ student

> "Also, the survey sometimes doesn't work properly on mobile."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___3615978)

AM

Alice M.

Student

> "The real-time reporting feature was convenient for my thesis research."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___6034709)

VR

Verified Reviewer

Media Worker

> "There are ad-popups everywhere, it's buggy, it doesn't look clean, etc."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___4145789)

TM

Tiago M.

Owner

> "Surveys is a great way to win rewards , only using our precious resource time , but it's all possible ."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___4905741)

ML

Marvin L.

Controller

> "In order to get my student discount, I now have to leave 4 reviews on different platforms, which I find..."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___3508985)

AB

Aniek B.

Student

> "The platform offers a user-friendly experience, making it incredibly easy to create professional surveys."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___4868329)

SK

Samuel K.

Web developer

> "Support, Phone support not available, Price"

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___3535377)

SMH

Stephanie Mears H.

General Counselor

> "The program is user friendly."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___6343646)

JK

Jana K.

student

> "In the unpaid version, it´s not possible to download the data set in any way, you can only preview it as..."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___2529726)

JC

Joe C.

IT Manager

> "Easy to build and deploy quality surveys & generate graphs and statistics."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___6041490)

VF

Vlastimil F.

Student

> "Showing results is sometimes slow and windows of app do not suit well in mobile view."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___3209322)

DNC

Deniz Nur C.

IT Specialist

> "We really benefitted from having Survio to manage our HR surveys."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___5087485)

VR

Verified Reviewer

Student

> "Too much effort for only a 20% discount code, for students it should be easier"

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___2893374)

RW

Rebecca W.

Student

> "You can quickly and easily design great survey with good results."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___5047747)

JM

Julia M.

Student

> "Therefore, as a student, I now have to buy a premium account for 15 euros from my own money."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___2916682)

AH

Alexandra H.

Mgr.

> "I like the posibilities that Survio gives me for my research and work."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___6158956)

JK

Jana K.

student

> "The limited capacity of responses (in the unpaid version you can get only 100 responses) and also limited..."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___2529726)

SH

Stanislav H.

Scientist

> "Survio is good for quickly creating a questionnaire."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___5088441)

Domenico R.

Contract Professor

> "The fees are expensive, expecially if used as academic like me."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___2956383)

TF

Tabea F.

Personalwesen

> "Very simple and intuitive operation, very simple design of questions and answers"

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___6219822)

FK

Filip K.

IT Coordinator

> "Test version does not allow for this test all functions e.g. export to excel file"

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___2558823)

MJ

Mikella J.

Human Resources Coordinator

> "They are known as the cooler, hipper option, and thus they garner more customersthat are looking for that..."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___3761991)

AlS

Abigaél S.

Student

> "inputfield\]”) which is an option when creating your survey questions, you can not read the answers that..."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___2728033)

BN

Bernadette N.

Faschiondesign

> "That it is easy to understand and the structure of the program is built in a well-structured system."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___4855627)

AT

Anna T.

student

> "The software is a bit pricey."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___3296244)

NN

Natali N.

Student

> "I wish all the pro features were not charged. But I am still quite surprised with the great deal you get..."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___4887603)

KW

Karolina W.

Student

> "On this page, all useful functions are paid, unfortunately."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___3197391)

MT

Marek T.

Ing

> "Surcio is very easy to use, and it's great that it has a free sub for people who don't need that much."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___4832679)

MP

Milada P.

Administrator

> "The limit for the length of the wording of the question is very low for social science research, esp."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___2385799)

VR

Verified Reviewer

Coordinator of Clinical Studies

> "Very intuitive tool for surveys."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___4859458)

TF

Tania F.

Student

> "i consider a bit expensive the premium option, also i dont like that the free trial can´t downlowd the..."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___2516056)

Tina Y.

Self Employed

> "I can easily make surveys for my customers to see how satisfied they are with their purchases."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___4287379)

Damian K.

S&C Coach, Student

> "The thing you can not download dates in excel format for free."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___2729606)

NN

Natali N.

Student

> "Survio is very easy to use, especially if you are a student, who uses surveys in their studies."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___4887603)

Alix B.

Photographe

> "The limit of 100 responses in the free mode is a bit low I think"

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___2826359)

MF

Marion F.

Student

> "I also like the analysis options."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___4889096)

VP

Vaishali P.

student

> "unable to create the QR codes and the like ."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___2739247)

CS

Chitrang S.

Software Engineer

> "It is a real game-changer as it helps reduce time and efforts that are generally required in surveying."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___4292465)

VR

Verified Reviewer

student

> "Prices seem to me too high in comparison with another companies offering the same product"

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___2771854)

Finn K.

CEO

> "The user interface is very clean and straightforward."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___6120062)

TS

Tobias S.

Study Coach

> "That I already have to pay extra from 100 answers."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___2462960)

MD

Mara D.

testador

> "with Survio it's easy to build, distribute and manage surveys for any mobile device, reach every..."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___4288038)

JG

Jacques G.

social worker

> "That you have to pay for every feature."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___2556667)

AC

Anna C.

Physiotherapist

> "Love the support Survio gave me for my master thesis."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___4988362)

DG

Dominik G.

Content manager

> "Maybe a little expensive for some people"

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___2784864)

KrR

Klára R.

Office manager

> "I am completely satisfied with how easy it is to create questionnaires"

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___6215013)

CB

Carole B.

Academic Admin.

> "That means I lost some responses."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___2545905)

KR

Kamila R.

Teacher

> "A big advantage is the immediate evaluation of the results, which saves the creatorof the questionnaire a..."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___4704663)

JS

Jolana S.

Bc.

> "What I really dislike is the high price of surveys"

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___2745673)

DNC

Deniz Nur C.

IT Specialist

> "I think it makes it much easier to use, especially for non-technical personnel."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___5087485)

MP

Milada P.

Administrator

> "The not very nice features are:"

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___2385799)

VR

Verified Reviewer

Analyst

> "A great software for creating surveys to get customer or employee feedback/input."

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___4636509)

D

Dominika Č.

student

> "i am just a student and for me it is expensive"

[See full review](https://www.capterra.com/p/150091/Survio/#Capterra___2732794)

[View Reviews](https://www.capterra.com/p/150091/Survio/reviews/)

MAYERLY G.

bachelor

> "I really like the customer support, the responses have been timely and useful, which has made me feel..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___6052580)

MZ

Marek Z.

Doctor of sociology / Researcher / Analyst

> "Startquestion works as a browser tool, so if the internet "crashes" sometimes there is a failure to..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3085359)

IJ

Iza J.

Researcher

> "nice life hacks how to save time, easy to copy-paste survey from the other document; useful and easy..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3548223)

PP

Paulina P.

Customer Experience

> "It is not possible to combine data into a large dashboard from different points of contact, e.g...."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3099139)

MS

Marcin S.

HR Manager

> "User-friendly layout of the of the page; intuitive and fast survey-creation; extended analytics."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___4248466)

JS

Joanna S.

Training and Talent Develpment

> "The fact that I do not use all the available options that are incomprehensible to me from the short..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3011499)

DL

Dorota L.

Sales Support

> "In addition to the functionalities and visual aesthetics of the surveys, I especially appreciate the..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2997546)

Zuhairah A.

Marketing Communications Specialist

> "There are not much choices that can be choose from the subscription price scheme, especially for a..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2954318)

AO

Aleksandra O.

Senior Product Manager

> "We're working for the solution which may be implemented on all our markets- startquestion is the..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3560645)

PP

Paulina P.

Customer Experience

> "Lots of dependencies when building a study, e.g. without features / filter, I will not add postfill..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3099139)

JK

Julia K.

Scrum Master

> "Easily accessible statistics that are transparent, personalization (adding a background in the..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3014027)

HD

Honorata D.

HR Business Partner

> "I miss the option to attach a movie to the survey - not a link to the movie, but the short video file..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3032805)

Maciej L.

HRBP

> "It gives a large creative space and can be used without any special implementation."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___4575563)

AG

Agata G.

Senior HR Specialist

> "no free option, not even for student research"

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3765724)

KH

Kauser H.

Director of Partnerships

> "The surveys have been created with ease and implemented across numerous teams."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3590519)

BW

Beata W.

Director of Customer Satisfaction

> "I miss some features, most probably the ability to conditionally display individual questions (and..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3022611)

Katarzyna D.

Application & Technical Support Manager

> "Very useful ready-made questionnaire templates (I don't have to think up questions myself)."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3565631)

MS

Marcin S.

HR Manager

> "I wish this tool was for free:) Can't find negatives."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___4248466)

MR

Monika R.

Project Lead

> "My favorite thing is that you can preview the survey view on your phone, laptop and tablet."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3098058)

MG

Marcin G.

Director

> "No possibility to edit charts, some minor errors with saving."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3093130)

Zuhairah A.

Marketing Communications Specialist

> "It saves so much time in helping and gives suggestion for type of question to be ask on the survey..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2954318)

AR

Agnieszka R.

Communication Specjalist

> "Can not log in to the same login of 2 people at the same time."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3074963)

KI

Karol I.

Relationship with participants specialist

> "The biggest advantages are the number of available options and the chat where I am supported quickly..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3076899)

KP

Kamil P.

Expert Innovation Lead

> "The only thing I miss is a more dynamic display of questions on the page."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3022595)

DB

Danielle B.

Customer services executive

> "Great system and the team are incredibly helpful with teaching us to get the most from it."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3577834)

AK

Agnieszka K.

Senior Brand Specialist

> "It is not possible to bold / color the selected words in the question."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2965470)

AT

Ada T.

Marketing Research Specialist

> "I like ease of use and a lot of options for creating surveys + the ability to generate automatic xls..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2965373)

JS

Jakub S.

Data and sensory analyst

> "Lack of extensive documentation for some functionalities, eg API."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3077420)

PB

Paulina B.

HR Manager

> "User friendly, easy to review data, possibility to generate personalized www link, availabe customer..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3276875)

KK

Kamil K.

E-Commerce Specjalist

> "Unable to embed a downloadable file in the survey"

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3069526)

MJ

Malwina J.

Insights Specialist

> "For example, I often use the filtering option and "dynamic response" option - these are very useful..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2683410)

KK

Karolina K.

Head of Customer Success

> "Generating reports / filtering results - not very intuitive."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3059407)

ES

Ewelina S.

Workplace Partner

> "Ease of use, quick help in any problems."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3623931)

MP

Marta P.

Program Author

> "The navigation menu bar is a bit chaotic."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3007113)

KH

Kauser H.

Director of Partnerships

> "The report feature is also really easy to use."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3590519)

JS

Jakub S.

Data and sensory analyst

> "Unable to create survey folders."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3077420)

AO

Aleksandra O.

Senior Product Manager

> "highly recommend for a friend or collegue."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3560645)

JS

Justyna S.

Researcher

> "Editing questions / text a bit difficult."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3034117)

AB

Aleksandra B.

Menager

> "simple and friendly user interface."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3990486)

AP

Anna P.

Sales Coordinator

> "I had the biggest problem with changing the order of the questions."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3025828)

KL

Katarzyna L.

HRD

> "Easy to use."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___4623227)

MB

Michal B.

Managing Partner

> "It seems a bit outdated to me. But it's probably a matter of taste, and I don't insist."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2998786)

JK

Justyna K.

Content Marketing

> "Simplicity in creating new questionnaire, good grafic design, very intuitive"

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3060993)

MS

Michał S.

IT company owner

> "Not enough simple methods to personalize the menu, mainly the distance between objects."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2190599)

PaO

Przemysław O.

Chairman of the Board

> "Opportunity to download reports, data etc. makes a job well."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3088265)

ZD

Zbigniew D.

Scientific adviser

> "Lack of export the whole data in cvs file to excell or other popular app"

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2511208)

JW

Joanna W.

Employer Branding Expert

> "It is possible to create survey in minutes."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3011601)

JR

Justyna R.

Specialist

> "Sometimes I receive requires for changes in the survey from my customers and implementation is not..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2472417)

JW

Jakub W.

Ekspert, Business Trainer

> "The application facilitates work, has many options and possibilities both in terms of surveys and..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2748053)

MD

Maarten D.

Founder

> "cannot create exports which includes incompleted surveys."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2795479)

DB

Danuta B.

Organizational Support Specialist

> "Has a lot of cool options that are useful in my daily work"

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3063740)

VR

Verified Reviewer

Owner

> "Lack of advanced question types, eg. conjoint analysis."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2408162)

JS

Joanna S.

Training and Talent Develpment

> "Useful tools - I mainly use surveys and recently a test."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3011499)

AA

Anna A.

CEO

> "Difficult, not very clear navigation."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2979294)

NG

Nina G.

researcher

> "Almost unlimited possibility to create different types of questions and survey configurations."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2404798)

MO

Magdalena O.

Project Manager

> "It's quite difficult for me to draw the appropriate report - it is not intuitive."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2745762)

SP

Sylwia P.

brand manager

> "benefits - saves our time and money for preparing surveys, collect them, create reports"

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2647540)

MS

Muhannad S.

Translator

> "It is not intuitive."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2991985)

VR

Verified Reviewer

Co-Founder

> "Easy of implementation; helpful team; clear UX for both clients and admins"

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3282664)

MD

Maarten D.

Founder

> "very expensive add-ons to basic functionality."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2795479)

MW

Monika W.

Marketing & Communications Manager

> "From the administrator and user perspective, the software is easy to use, readable and transparent."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2859852)

MD

Maarten D.

Founder

> "no customer service on expensive basic pakage"

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2795479)

KR

Katarzyna R.

Digital Marketing Specjalist

> "Intuitiveness, nice layout, customizable, great service."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3071437)

MD

Maarten D.

Founder

> "My overall experience is therefore really spoiled by the later encounters on the software, to the..."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2795479)

KO

Katarzyna O.

Manager

> "Can easy generate automatic reports, easy to learn tool."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3079931)

KO

Karolina O.

Quality Specialist

> "I did not notice the flaws that make the work difficult"

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2746285)

KO

Karolina O.

Quality Specialist

> "A large amount of data is loaded very quickly, large reports quickly export to excel."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2746285)

AW

Adam W.

Intern

> "Lack of some features. And that would be it."

[See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2397782)

[View Reviews](https://www.capterra.com/p/153472/Startquestion/reviews/)

## User interface

[Survio](https://www.capterra.com/p/150091/Survio/)

4.52 (571)

[CustomerHero](https://www.capterra.com/p/153472/Startquestion/)

4.92 (175)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

Survio

34/45

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   Anonymous Feedback
-   API
-   Customer Segmentation
-   Customizable Branding
-   Customizable Questions
-   Customizable Templates
-   Data Analysis Tools
-   Data Cleansing
-   Data Import/Export
-   Data Security
-   Drag & Drop
-   Dynamic Content
-   Email Marketing
-   Email Reminders
-   Feedback Management
-   Gamification
-   Generative AI
-   Mobile Survey
-   Multi-Channel Distribution
-   Multi-Language
-   Multiple Question Types
-   NPS Survey Structure
-   Offline Response Collection
-   Pulse Surveys
-   Question Branching
-   Question Library
-   Question Piping
-   Randomization
-   Real-Time Data
-   Reporting/Analytics
-   Response Quotas
-   Response Validation
-   Sentiment Analysis
-   Site Intercept Survey
-   Skip Logic
-   Support Audio/Images/Video
-   Survey Builder
-   Template Management
-   Third-Party Integrations
-   URL Customization
-   Visual Analytics

[See all features](https://www.capterra.com/p/150091/Survio/#features)

CustomerHero

Top features

39/45

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   Anonymous Feedback
-   API
-   Customer Segmentation
-   Customizable Branding
-   Customizable Questions
-   Customizable Templates
-   Data Analysis Tools
-   Data Cleansing
-   Data Import/Export
-   Data Security
-   Drag & Drop
-   Dynamic Content
-   Email Marketing
-   Email Reminders
-   Feedback Management
-   Gamification
-   Generative AI
-   Mobile Survey
-   Multi-Channel Distribution
-   Multi-Language
-   Multiple Question Types
-   NPS Survey Structure
-   Offline Response Collection
-   Pulse Surveys
-   Question Branching
-   Question Library
-   Question Piping
-   Randomization
-   Real-Time Data
-   Reporting/Analytics
-   Response Quotas
-   Response Validation
-   Sentiment Analysis
-   Site Intercept Survey
-   Skip Logic
-   Support Audio/Images/Video
-   Survey Builder
-   Template Management
-   Third-Party Integrations
-   URL Customization
-   Visual Analytics

[See all features](https://www.capterra.com/p/153472/Startquestion/#features)

### Recognition

Survio is recognized as a top-rated tool in 5 Capterra Shortlist reports

CustomerHero is recognized as a top-rated tool in 3 Capterra Shortlist reports

Best Value SurveySoftware (2022) 

### Deployment & support

Survio

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

CustomerHero

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Survio

-   By Survio
-   Located in Czechia
-   Founded in 2012

CustomerHero

-   By CustomerHero
-   Located in United States
-   Founded in 2006

## Popular Comparisons

[Survio](https://www.capterra.com/p/150091/Survio/)[4.52 (571)](https://www.capterra.com/p/150091/Survio/reviews/)

vs

[UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)[4.63 (1,627)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/)

€15/month

Price

$35/month

4.4

Features

4.5

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/150091-201674/Survio-vs-Enquetes-Maken)

[CustomerHero](https://www.capterra.com/p/153472/Startquestion/)[4.92 (175)](https://www.capterra.com/p/153472/Startquestion/reviews/)

vs

[Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[4.68 (11,432)](https://www.capterra.com/p/176571/Google-Forms/reviews/)

Contact vendor for pricing

Price

$0

4.6

Features

4.4

4.8

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/153472-176571/Startquestion-vs-Google-Forms)

[Survio](https://www.capterra.com/p/150091/Survio/)[4.52 (571)](https://www.capterra.com/p/150091/Survio/reviews/)

vs

[Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[4.68 (11,432)](https://www.capterra.com/p/176571/Google-Forms/reviews/)

€15/month

Price

$0

4.4

Features

4.4

4.7

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/150091-176571/Survio-vs-Google-Forms)

[CustomerHero](https://www.capterra.com/p/153472/Startquestion/)[4.92 (175)](https://www.capterra.com/p/153472/Startquestion/reviews/)

vs

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,455)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/)

Contact vendor for pricing

Price

$30/month

4.6

Features

4.5

4.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/153472-253516/Startquestion-vs-SurveyMonkey)

[Survio](https://www.capterra.com/p/150091/Survio/)[4.52 (571)](https://www.capterra.com/p/150091/Survio/reviews/)

vs

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,455)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/)

€15/month

Price

$30/month

4.4

Features

4.5

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/150091-253516/Survio-vs-SurveyMonkey)

[CustomerHero](https://www.capterra.com/p/153472/Startquestion/)[4.92 (175)](https://www.capterra.com/p/153472/Startquestion/reviews/)

vs

[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,885)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

Contact vendor for pricing

Price

$39/month

4.6

Features

4.6

4.8

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/153472-158456/Startquestion-vs-JotForm-4-0)

[Survio](https://www.capterra.com/p/150091/Survio/)[4.52 (571)](https://www.capterra.com/p/150091/Survio/reviews/)

vs

[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,885)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

€15/month

Price

$39/month

4.4

Features

4.6

4.7

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/150091-158456/Survio-vs-JotForm-4-0)

[CustomerHero](https://www.capterra.com/p/153472/Startquestion/)[4.92 (175)](https://www.capterra.com/p/153472/Startquestion/reviews/)

vs

[Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (964)](https://www.capterra.com/p/137289/Typeform/reviews/)

Contact vendor for pricing

Price

$39/month

4.6

Features

4.5

4.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/137289-153472/Typeform-vs-Startquestion)

[Survio](https://www.capterra.com/p/150091/Survio/)[4.52 (571)](https://www.capterra.com/p/150091/Survio/reviews/)

vs

[Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (964)](https://www.capterra.com/p/137289/Typeform/reviews/)

€15/month

Price

$39/month

4.4

Features

4.5

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/137289-150091/Typeform-vs-Survio)

[CustomerHero](https://www.capterra.com/p/153472/Startquestion/)[4.92 (175)](https://www.capterra.com/p/153472/Startquestion/reviews/)

vs

[Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)[4.61 (451)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/)

Contact vendor for pricing

Price

$35/month

4.6

Features

4.5

4.8

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/131426-153472/Zoho-Survey-vs-Startquestion)

[Survio](https://www.capterra.com/p/150091/Survio/)[4.52 (571)](https://www.capterra.com/p/150091/Survio/reviews/)

vs

[SurveyLegend](https://www.capterra.com/p/156752/SurveyLegend/)[4.60 (964)](https://www.capterra.com/p/156752/SurveyLegend/reviews/)

€15/month

Price

$19/month

4.4

Features

4.5

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/150091-156752/Survio-vs-SurveyLegend)

[Survio](https://www.capterra.com/p/150091/Survio/)[4.52 (571)](https://www.capterra.com/p/150091/Survio/reviews/)

vs

[Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)[4.61 (451)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/)

€15/month

Price

$35/month

4.4

Features

4.5

4.7

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/131426-150091/Zoho-Survey-vs-Survio)