Sinch MessageMedia vs WA Smart Business: Which is a better fit?

John J

Internet Manager

The ability that you do not have to have a double opt in to contact a customer is great. Also the ability to opt customers out in the backend as an administrator is great as well.

Bryan B

Email Marketing Director

The pricing is expensive, The Customer Service is horrendous. You'l get an email from someone from Australia so the timezone issue is already a problem.

Overall great platform to use and the support is amazing. I love the documentation that is available with easy to follow directions.

I have had bundles of messages I tried to send fail on two separate occasions. On both it seemed as if the system failed to recognise the credit I had paid into the service.

From creating a new message to reviewing reports, all areas are user friendly and easy to navigate. I love the helpful hints like the character count that helps us stay within a budget.

When I keep a session open for a while and come back to do something it gives me error.

I love how residents can respond to the text messaging. I love that if we have an urgent matter such as shutting down the water to a building we can instantly let them know of the situation.

The first was eventually remedied. On the second occasion I weas told my support query would be forwarded to an account manager, but there was no response or action within the following two weeks.