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Sinch MessageMedia helps businesses across all industries, from global brands to SMBs in the healthcare, education, retail, not-for-profit, and many other industries.
Businesses and teams that want effective customer communications. Examples include ecommerce, insurance, home care agencies, realtors, auto dealerships, delivery and logistics companies, and more.
The ability that you do not have to have a double opt in to contact a customer is great. Also the ability to opt customers out in the backend as an administrator is great as well.
The pricing is expensive, The Customer Service is horrendous. You'l get an email from someone from Australia so the timezone issue is already a problem.
Overall great platform to use and the support is amazing. I love the documentation that is available with easy to follow directions.
I have had bundles of messages I tried to send fail on two separate occasions. On both it seemed as if the system failed to recognise the credit I had paid into the service.
From creating a new message to reviewing reports, all areas are user friendly and easy to navigate. I love the helpful hints like the character count that helps us stay within a budget.
When I keep a session open for a while and come back to do something it gives me error.
I love how residents can respond to the text messaging. I love that if we have an urgent matter such as shutting down the water to a building we can instantly let them know of the situation.
The first was eventually remedied. On the second occasion I weas told my support query would be forwarded to an account manager, but there was no response or action within the following two weeks.
Our experience with Avochato has been amazing. By far the best Customer Support I have ever had.
The biggest negative is that some people call the number after receiving a text, which does not work well.
My customers were very impressed with my quick response times as well. I love that I can text my customers either from the web dashboard, from the mobile friendly dashboard, or from the iPhone app.
Just an awful customer service experience all the way around. I would NEVER recommend such an awful company.
Support is great and the company is very responsive to needs of clients. This software has given us much more flexibility in communication and that has been a huge benefit to our office.
It was another way to contact clients. The downside again was having to do it one an individual basis.
It's been awesome, the customer support is A1 quality, they are responsive and solve your issues super fast. The pricing for the service is great.
When using through smartphone app it doesn't let you see your contact's tags and it can be annoying. It doesn't integrate with CRMs.
Andrew K.: My name is Andrew. I'm a program manager at a software company, and I would give Avochato a five out of five rating. Before we started using Avochato, we were a very small scrappy team, and we were actually just using one of the team member's Google Voices account to send and receive texts with customers when we needed to. One of the main alternative products that we considered when we were looking at Avochato was called Skipio. The main reason that we didn't go with it was because the pricing wasn't great for a very small team like ours, though it would have been a better option later on as we grew. The main reasons that we went with Avochato were the pricing, and the compatibility with Zapier. The pricing was great for a small growing team like ours. It didn't have too high of a bar to get started. So we could kind of just pay for what we used. And the prices were very, very reasonable, and they stayed reasonable even as we grew quite a bit. And Zapier was another important thing for us because we use Zapier to automate a lot of these processes as they grew, and Avochato worked really, really well with Zapier. It was really easy to set up and really easy to create automated workflows and expand as we grew. Getting started without Avochato was super easy. I think we basically just read some help documentation on the website for maybe 20 or 30 minutes. We got our account provisioned. That was pretty much it. The rest of it, we just sort of added new features and took advantage of new features as we went along, but getting started and being able to send and receive our first texts took no more than 10 minutes. For people who are considering using Avochato, I would recommend thinking about two things, pricing and integrations. One, pricing is important when you start out, but you also have to think about where you're going to go, because if you're growing 10 X one year, you don't want to have to change SMS platforms if you don't have to. So make sure you pick something that works for you now, but will also work and make sense as you grow. The second thing is integrations. For our team, it was really important that the tool that we chose integrate with certain tools like Zapier. And again, this only gets more important as you grow. So make sure it's going to fit with your other tools that you use.
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