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For quality-centric organizations from mid-market to global enterprises in dozens of industries such as manufacturing, life sciences, food & bev, electronics, automotive, chemicals and consumer goods.
Gensuite is a excellent asset to my quality organization. The support/customer service team is very responsive.
So far these products have not worked in a consistent manner. This is frustrating to many workers that after struggling to get the apps to work, now refuse to use the mobile apps at all.
From an application standpoint, I really like the Concern Reporting - great for everyday use and engagement. Instant Insights is also great for reporting both up and down.
It is overwhelming to an individual and many times you can get lost in the software because it isn’t intuitive.
Gensuite has great capability and can be customized to fit any needs. It has been a great tool for our company.
At this time I am very frustrated with the product and system.
Gensuite's ability to analyze information across a large enterprise adds value for my team. Gensuite also has great workflow capacity and wonderful customer service.
Don't spread the account managers so thin (if that is the problem?).
Overall wonderful experience with it, for compliance of QMS on large industry its a good option, further modification and customization can be done by changing QMS scenarios.
The support we received for this upgrade was dismal as we were told repeatedly "System Limitation. The worst thing about this whole episode is that it now takes 3 times as long to do the same task.
The ability to have a central repository for all the data is very helpful and increases efficiency. Also, the software is really easy to use and provides a great deal of flexibility.
The messages contain error code numbers that are not easily translated into where to look for the problem.
The reporting and analytics capabilities have also been beneficial, allowing me to gain insights into our quality management processes and identify areas for improvement.
Error messages that pop up during development are not very clear to describe the problem, for non IT people.
Overall, I highly recommend ETQ Reliance for organizations looking for a powerful and customizable solution for quality management.
Tabs for Multiple ModulesColors are depressing and useless - previous version you could clear define what was was.
Benchmark Gensuite EHS
ETQ Reliance
Top FeaturesBenchmark Gensuite EHS
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