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Facelift is designed for teams and organizations that want to orchestrate, execute, and analyze their social media and communication strategies in one connected workspace from leadership to execution.
Designed for medium to large businesses across all industries, Onclusive Social is an intelligence platform that helps organizations to facilitate insight-driven digital transformation.
As we are a big team, it was important to setup the toll correctly and the implementation team were fantastic in setting up the tool in a way that works with us.
No communication to customers about missing data or data problems.
The customer service is quite good and the datasecurity is one of the best on the market.
Bad data quality, constantly deteriorating. No adaptation to changes of changes in meta apis.
Overall, I am very happy with Facelift as a social media management tool and I would recommend it to others.
Often outages which led to the disruption of out team.
The software also includes a free trial, which made it possible for me to find out whether the mobile support it gives is any good (and yeah it is alright).
Unfortunately, many modules do not work at the team level. This means that the authorizations cannot be released for everyone and many functions cannot be used.
It's a powerful monitoring solution and offers a great sentiment analysis.
We were trying to solve our competitive/market intel sourcing problem, but after 6+ months of usage, we have only realized frustration.
It helps us gather real-time insights on what's being said about our brand from all across the web while allowing us to manage everything in their comprehensive platform.
Does seem to miss some content that we see on our own platforms; lack of third-party agreements on some platforms to catch other listening (ex: IG Stories, FB Stories, FB Groups, IGTV).
Easy to use and configure, it's a great software.
Setting up searches is time consuming. The logic of Projects, Agents and Lists is a bit confusing.
It's got a much more user-friendly interface to work with, a wide variety of reports to run and present; and ability to share information with others so they can maximize the data.
No additional idea for now, may be if I have more time I can use this SW more often.
Prioritize real-user-identified key features according to your needs to find your best fit.
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