# Compare Lucky Orange vs Trustpilot 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Lucky Orange and Trustpilot based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/150695-169618/Lucky-Orange-vs-Trustpilot --- # Lucky Orange vs Trustpilot Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Lucky OrangeTrustpilot2/4 selected [Lucky Orange](https://www.capterra.com/p/150695/Lucky-Orange/)[4.7 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.5 (1,204)](https://www.capterra.com/p/169618/Trustpilot/reviews/) [## Lucky Orange](https://www.capterra.com/p/150695/Lucky-Orange/)[4.7 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting Price $39.00/month Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.6 Customer Service 4.7 Reviews Sentiment Based on [260 reviews](#user-reviews) Positive 247 Neutral 10 Negative 3 [## Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.5 (1,204)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting Price $299.00/month Value-for-Money 4.2 Functionality 4.4 Ease of Use 4.6 Customer Service 4.2 Reviews Sentiment Based on [1,204 reviews](#user-reviews) Positive 1,087 Neutral 57 Negative 60 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 2,378 reviews from customer experience software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 72%Fit Missing features Not enough reviews Feature ratings Negative Feedback Management NA Real-Time Reporting 5.0 Surveys & Feedback 4.3 Real-Time Notifications 4.8 Customizable Forms 4.5 71%Fit Missing features Not enough reviews Feature ratings Negative Feedback Management 4.2 Real-Time Reporting 4.0 Surveys & Feedback 4.4 Real-Time Notifications 4.8 Customizable Forms NA User satisfaction User satisfaction 4.7 User reviews[260](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Ease of use 4.6 Functionality 4.6 Value for money 4.6 Customer support 4.7 User satisfaction 4.5 User reviews[1,204](https://www.capterra.com/p/169618/Trustpilot/reviews/) Ease of use 4.6 Functionality 4.4 Value for money 4.2 Customer support 4.2 Price starts from Price starts from $39Flat Rate, Per Month - Free version - Free trial Price starts from $299Flat Rate, Per Month - Free version - Free trial Best for Best for Marketers, UX professionals and business owners at eCommerce and B2B companies and digital agencies rely on Lucky Orange to help find new ways to improve their website conversion rates. Best for Trustpilot serves all of the Internet economy. - Ecommerce - Retail - Financial services - Consumer services - Consumer goods - Insurance - Healthcare - Auto - Travel ## User reviews Pros & cons AW Agnieszka W. President > "I mainly use customers' purchase behavior and heat maps, which allows to improve and make the website more shopper..." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6331417) CH Callum H. CEO > "You get a lot of notifications off the bat, I have since turned most of them off but daily reports seems a little..." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6795813) OK Onur K. Owner > "The ability to see real-time user behavior has helped me identify pain points and optimize my site for better..." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6586732) AL Adriana L. Director of Strategy > "It is very difficult to track navigation bars and dropdown menus accurately." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6322781) PD Patrick D. Marketing > "I like learning the behavior of my audience and using that to inform how we design our website and user experience." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___7038995) SK Samuel K. CPO > "The interface can feel a bit overwhelming or confusing at first, especially for new users who are just getting..." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6794605) PD Patrick D. Marketing > "I love how lucky orange allows us to track visitor behavior to the website." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___7038995) GR Gianni R. IT Manager > "There are minor bugs in the sessions playback." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6542900) RP RON P. Co-Owenr > "Over the years that I have been using Lucky Orange, I have seen an expansion of services provided by them and this..." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6702142) TA Tiago A. CEO > "Sometimes is to slow and don’t work well on phone" [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6424014) KO Karen O. Marketing Coordinator > "The heatmaps are awesome because they show exactly where users are most engaged across desktop, tablet and mobile..." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6349092) AW Aaron W. CMO > "A notable hiccup is the occasional failure of screen recordings to display, which can interrupt the flow of user..." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6142671) BL Brandon L. Sales Manager > "Lucky Orange has enabled us to completely understand how people actually interact with our tools and websites." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6825359) QV Quynh V. Senior Marketing Specialist > "It doesn't accurately track how far people make it through your funnel...and the data retention that Lucky Orange..." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6149973) OK Onur K. Owner > "It’s a powerful tool that has provided me with actionable insights to improve my website’s user experience and..." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6586732) IH Ian H. Marketeer > "Sometimes it takes a while to load up a session." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6324034) CH Callum H. CEO > "Having enough features to be usable on the free version to give you a good idea on what you may be paying for with..." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6795813) IH Ian H. Marketeer > "Can be frustrating when you're checking a few sessions one after the other." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6324034) VR Verified Reviewer Director of Marketing > "Lucky Orange has allowed us to better manage content throughout our website since we know where people click and..." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___4881085) FS Francois S. Head of Technology > "The ability to track based on IP does not seem to be available anymore?" [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___4865687) WJ William J. Founder > "Using it has really helped us understand where our customers come from and how they interact with our site." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6354480) KS Kari S. Digital Marketing Manager > "I've had several instances where something failed and a recording couldn't be captured." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6049565) CH Callum H. CEO > "Very positive, I think there are a lot of valuable features this app offers compared to other view tracking apps and..." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6795813) JA Joshua A. Administrator, Web Technology / IT Support > "Sometimes even when I have the city, state, phone number and email address of a customer, I still cannot locate..." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___4378802) PP Paul P. Founder > "Good for insight into customer behaviour and has helped us a few times when there were issues on our site we were..." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6607264) JB Julie B. Owner > "Not all visitor traffic is showing for one of my websites." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6207114) SB Sarah B. Product Manager > "Overall this has been such a great tool to track user frustrations we aren't able to locate in app." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6358729) RC Ripon C. IT Executive > "Lucky Orange is a complex service, so it can be difficult for some users to understand and use." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___4804750) RP RON P. Co-Owenr > "Lucky Orange gives me the chance to see live, what people are doing on my website. " [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6702142) LG LeeAnn G. Owner > "I honestly have trouble trying to figure out how to get more info. besides the heat maps." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6178397) LCD Lutins Coquins D. Accountant > "Great app for sellers se can see in real time buyers on shopify" [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6647627) RC Ripon C. IT Executive > "Lucky Orange is a paid service, so it can be expensive for some businesses." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___4804750) KH Keri H. CEO > "I like that I can replay customer sessions." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6842881) JA Joshua A. Administrator, Web Technology / IT Support > "This is especially frustrating when I finally find the session and some or all of that information is in the session..." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___4378802) JR Jesh R. Product Marketing Specialist > "Filters offer visibility into the most important aspects of the visitor experience." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6312867) FL Fran L. CTO > "Not fully compatible with all kind of browsers, for some specific versions the tracking don't work as well as usual." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___3589488) JD James D. Owner > "Happy that we can track customer behaviour to better enhance our store." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6543213) JA Joshua A. Administrator, Web Technology / IT Support > "The biggest challenges we have had is that sometimes the session recordings do not exactly match what the customer..." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___4378802) VR Vicki R. Ecommerce Manager > "The support is good, when it wasn't working properly the team kept working at it until they had it sorted. " [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6850431) LR Luke R. SEO Manager > "The heatmaps can sometimes struggle with certain website pages when taking a screenshot." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___4746436) RC Ripon C. IT Executive > "Lucky Orange offers heatmaps, which allow you to quickly and easily view how visitors are interacting with a website." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___4804750) MB Matt B. Owner > "It is very difficult to set up funnels that work and you can’t make cross-platform funnels at all." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___3676398) NS NAZIA S. Founder and CEO > "Not only that but it’s super informative with the most critical info needed to run my business." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6350479) SO Stephen O. Owner > "The videos sometimes don't load well for me or I have to keep clicking the play button." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___4318784) SE Sitav E. Marketing Associate > "Easy to use, easy to understand, unlike Google Analytics which is near impossible to understand, L.O. give me more..." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6496633) LR Luke R. SEO Manager > "Additionally, we have had issues with logging int multiple times during the same session." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___4746436) Alex D. Co-Owner > "Easy to install and maintain." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___7102410) JO Josh O. Creative Director > "Admittedly, I could probably do a better job of learning the ins and outs, but something about the interface makes..." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___4746837) SK Samuel K. CPO > "It's an excellent tool for anyone who is data-driven but not a full-time analytics professional." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6794605) PL Patrick L. Owner > "It is hard to share the sessions with people outside of the software." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___3557350) Alex D. Co-Owner > "Good overall features for the price." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___7102410) AT Aleks T. CRO Team Lead > "I am tied to just one question per survey and can't really rely on it." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___3720597) WJ William J. Founder > "The UI combined with easy to learn functionality makes Lucky Orange an easy use case for our business." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6354480) SF Sidney F. Ecommerce Operations > "Sometimes Lucky Orange seems to lag and run slow." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___4467775) MM Melissa M. Founder and CEO > "My mentor SABIR loves Lucky Orange, so I think it deserves more stars, I just don't know if I am getting the value..." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6692900) PB Peter B. Co-Founder > "Their UI was outdated, but now they changed it." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___4304992) JR Jesh R. Product Marketing Specialist > "We've been using Lucky Orange for about a year, and it's been incredibly helpful for understanding our website." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6312867) VR Verified Reviewer Growth Marketing Manager > "recording limitations were kind of a bummer" [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___3605619) PP Paul P. Founder > "Very useful in providing insights into customer behaviour." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6607264) Aqeel K. Marketing Manager > "They recently launched a new version which I didn't like and I am still using the old one." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___3813345) MF Madeline F. Business Development > "Very impressed with the depth of data and analytics offered by LuckyOrange, especially the specific information on..." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___5093768) GR Georg R. Owner > "It just adds to all thee monthly costs" [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___3645244) AW Agnieszka W. President > "It had me redo and improve the entire website." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6331417) JR Jessica R. CEO > "I wish i could've enjoyed the free trial a little bit more to experience the features before converting to paid..." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___2891069) SK Samuel K. CPO > "Lucky Orange provides a tremendous amount of value, especially considering how easy it is to set up without complex..." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___6794605) MA Michael A. Web Admin > "I can immediately tell where our customers get stuck on our website." [See full review](https://www.capterra.com/p/150695/Lucky-Orange/#Capterra___3511230) [View Reviews](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) RS Radha S. Legal Assistant > "The platform is effective at building transparency and trust by giving customers a space to share authentic feedback while allowing businesses to engage publicly with..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7139438) Sasha B. Customer > "My review was removed because trust pilot use automated detection technology which checks your location and the review for advertising or harmful/illegal content." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6874311) KM Karen M. Managing Editor > "I love the way that reviews can be used as feedback but also a marketing tool to inform us on what readers are thinking and give us credibility with external..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7073759) Sasha B. Customer > "I reviewed a local business which I was able to provide documentation for and didn't include any advertising or harmful/illegal content and my review was still not..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6874311) RS Radha S. Legal Assistant > "I also appreciated how easy it is to collect, manage, and respond to reviews, as well as the visibility Trustpilot offers to build consumer trust and brand..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7139438) SB Samuel B. Co Founder > "There are a few cons to Trustpilot - they are quite pushy with wanting you to buy a paid plan, emailing you every so often, since we're quite a small company it does..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6859506) FA Fabruzio A. Technician > "I use Trustpilot when I want to check the reputation/reliability of a service (supplied by web site or mobile app), and I must to say all the reviews are true and..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6308984) VR Verified Reviewer Marketing > "In the past 2 years we've been a Trustpilot customer, they've increased the subscription price whilst taking away features and not adding any new features to our..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6860356) VR Verified Reviewer Leasing Consultant > "Reviews are important when it comes to me deciding what products/companies to trust and buy from, and Trustpilot helps me do that." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7078977) Eric P. CEO > "We were paying TrustPilot $70/month, then our bill suddenly jumped to $380/month for the same service. When we contacted them about it (and escalated it), they said,..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6814432) TG Tim G. Customer Service Executive > "Trustpilot is great for our clients because it gives them a voice, and great for us because it shares insight into their real-world feelings on our service." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6852879) SL Suzanne L. Head of CRM > "Additional bells and whistles are available including "machine learning" but they seem gimmicky and didn't add value to our use of the platform" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6834313) FA Fabruzio A. Technician > "Leaving a review is easy and you can do it from computer or mobile phone: the interface is clear and in case of negative review often you will receive a feedback to..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6308984) SL Suzanne L. Head of CRM > "We were upsold a lot of the gimmicky functionality and not given any training on it (perhaps we'd have been more impressed if we had been) and we weren't given any..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6834313) Portia A. Nurse > "I like how easy it is to read real customer reviews before buying something or using a service." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7138415) AZ Alexis Z. CTE Business Teacher > "One downside of Trustpilot is that sometimes it can be hard to tell which reviews are real and which might be fake or biased. While the company tries to manage this,..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6560733) SL Stefanos L. CEO > "I registered with Trustpilot as a company and received a 5-star rating." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7079693) TG Tim G. Customer Service Executive > "Even when we are getting great reviews, it can be hard to get a satisfied customer to review us without having to ask multiple times." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6852879) AL Ariel L. Director of Customer Support and Success > "We have been able to capture more feedback than ever and identified more improvement we need to make." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6830108) Portia A. Nurse > "Sometimes it’s hard to know if all the reviews are genuine, as some businesses seem to have only very positive reviews." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7138415) SL Suzanne L. Head of CRM > "Core functionality of requesting and publishing reviews is good" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6834313) Ashish A. Customer Service Representative > "Potential for Biased Reviews: While most reviews are genuine, there is a possibility of biased or fake reviews which can mislead consumers." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6353565) Vincenzo S. Geom > "I have been using trustpilot for years, I am always looking for new methods of online earning and investment, the web is now a jungle that includes many types of..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4985035) KC Keleigh C. Esthetician > "It's only user reviews and no product overviews or breakdowns which can be a downside." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6829222) Vionah A. Quality Assurance > "It is a platform that offers a valuable way to collect and display customer reviews, enabling us to showcase our commitment to quality and customer satisfaction." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4987155) VR Verified Reviewer Not relevant > "There is zero credibility if anyone can leave a negative review even if not a customer and they can leave multiple identical reviews or even use multiple accounts to..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6029194) LT Layla T. Blogger > "Trust Pilot is a great tool to use to gather and manage user reviews, as well as display customer feedback on websites and blogs to improve trust with new clients." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6027436) Sasha B. Customer > "Several of my friends who also left genuine reviews for the same business had their reviews removed." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6874311) TG Tim G. Customer Service Executive > "Positive reviews establish online trust and gives our brand a sense of legitimacy." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6852879) Eric P. CEO > "so, now I'm stuck with a huge bill for a year that I can't afford... and I only use 5% of the services they offer :(" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6814432) KC Keleigh C. Esthetician > "I love that it is direct customer feedback with no bs in between." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6829222) LG Louis G. Co-founder > "Some reviews are clearly not from actual customers which can make it less credible and brings reputation into question" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6325823) EJ Elli J. Customer Marketing Manager > "This is great because it'll show as verified, unlike some spam reviews you get from people who've never used your product." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6314743) WO William O. Manager > "They allow fake customers to post fake reviews." [See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6343132) Mai V. Software Product Manager > "Trustpilot has a very user-friendly UI and UX on their main dashboard." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6394458) AP Ashley P. Assistant to Founder Chaos Coordinator > "The cost for TrustPilot for a small business is our biggest painpoint." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6566936) SA Sara A. Engineer > "I quickly find the answers, I mean I can "trust" the service or should avoid (or be prepared for any problems), thanks also to the score (up to 5) and the color." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6277527) AZ Alexis Z. CTE Business Teacher > "Also, businesses can sometimes pressure customers to leave positive reviews, which can skew the overall ratings." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6560733) BS Britney S. Insurance Agent > "It is a great way to track how our customers feel about us and if anything needs addressed we can see we can need to work on." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6131972) JB Jessica B. Content Creator > "Sometimes it’s difficult to verify authenticity of the ratings given." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6473887) Jackie S. Self Employed > "My overall experience has been positive and i can definitely trust the reviews on different companies" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6829114) Sasha B. Customer > "When I made contact I thought they would fix their error but they didn't." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6874311) KT Karis T. Assistant Human Resources Officer > "My experience was great with Trustpilot is one of my favorites it help customers and business owners maintain an honest review Tanks" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6023407) PM Paola M. Supervisor of administrative conduct > "As I said before, when some Important issues are involved, Trust Pilot tries to silence the ruling organizations by relegating the prickly reviews down to the bottom,..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6175210) MG Marta G. product manager > "It provides us with a way to measure customer satisfaction in real-time and we can respond to reviews and address any concerns that our customers may have" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4756012) SA Sineah A. Owner > "I don't like the fact that now Trustpilot can be used for scam websites and still have a high rating on Trustpilot so there mustn't be very much management going on..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4849258) DN Debbie N. Manager > "Offers a platform for customers to leave reviews and ratings for businessesProvides valuable insights for businesses to improve customer satisfaction and increase..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4541141) BS Benjamin S. Growth & BD > "My journey with Trustpilot has been a mixed bag, honestly. While it's been valuable as a platform to gauge public sentiment about businesses, the possibility of..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4858373) VR Verified Reviewer Customer and Product Development > "Reputable review site that allows us to easily prompt customers for more information, when leaving reviewsOur responses are published in a prompt manner and in the..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4484818) Jacob H. Business Developer > "The service I received was far from the sincere, problem-solving approach I expected. If the company is genuinely interested in improving and upholding its standards,..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058) AD Angela D. Co-owner > "I feel that it also creates a sense of trust that I am able to have my customers write a potential product feedback." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6027324) CW Chad W. Production Partner > "It can sometimes be difficult with finalizing the review." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6374995) Vincenzo S. Geom > "I must say that very often trustpilot, thanks to the positive reviews, has allowed me to discover websites that I didn't know." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4985035) HT Huong T. English teacher > "There are numerous fake accounts on the platform attempting to 'seed,' which can sometimes lead to inflated and biased ratings, making them less reliable." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6028096) Michael M. Consultant > "It helped me make a purchasing decision and the information turned out to be accurate after I used the software." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___5027516) DG Destiny G. Owner > "Occasionally it has inaccurate information." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6618264) SD Subhasri D. Freelancer > "At my workplace, this is one of my main responsibilities, and TrustPilot is the simplest website to keep an eye on." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4933631) Ayesha T. Mathematics faculty > "You cannot give a review untill you dont register here, and every user may not be interested in registering themselves with trustpilot which is not very good feature." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4913477) Sai R. Client Project Manager > "Trustpilot is a reliable platform to receive customer experiences and feedback about products and services." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4944021) Jacob H. Business Developer > "Furthermore, the company's reliance on automated responses underlines a significant gap between their professed values and actual practices." [See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058) BV Brian V. Entrepreneur > "Customer engagement has increased since I now know what my customers are complaining about and I can quickly fix it with the help of Trustpilots analysis and feedback..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___3775076) EJ Elli J. Customer Marketing Manager > "It's really hard to get these type of reviews removed as well." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6314743) AD Angela D. Co-owner > "This feels like an extra layer of purchasing security which could save me thousands of dollars in the future by making the right choices." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6027324) FL Freja L. Compliance specialist > "It can be difficult to remove fake reviews and to know which are real or not" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6194439) JL Jade L. Customer Relations > "Easy to use, easy to sort reviews and reply to customers" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6723439) GW Grace W. Office Manager/Director of Events > "I was told that someone marked my account for non-renewal on 1.3.23 and yet that was not the case." [See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___4807468) Esther T. Journalist > "This is where I call home when it comes to finding out other people views on apps,services,jobs and products." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___5041794) Jacob H. Business Developer > "The irony is that their replies often reference their guidelines and rules, which, from my experience, they don't seem to follow themselves." [See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058) SL Simon L. Manager > "the flows for sending past requests was a really well designed feature" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6300575) CT Callum T. Financial Planner > "Very good service, but perhaps some reviews cannot be trusted." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6484517) QV Quynh V. Senior Marketing Specialist > "It's been pretty excellent and is a site I recommend to any business looking to gather and monitor reviews about their business or products." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6028038) ET Elexciss T. Web Content Manager > "Also, if we do a request for more information from the poster and they don't respond, it doesn't give us any avenue to address their concerns and the review should be..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4323008) GA Gheorghe A. Manager project international > "Yes, I've been using it for more than 2 years, for deep knowledge of URLs, Applications." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___5022744) XC Xavier C. Co Founder > "It is also very hard to avoid fake reviews sometimes and we have had a few slip through the net so it's not perfect." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4885991) AJ Atul J. Freelancer > "First it is User Friendly and As Far as it's Features are Concerned it has Innovative and Advanced Features Which is Very Important in Finding the Accurate Result" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___5024834) JL Jade L. Customer Relations > "Post negative reviews that should not be seen i.e swear words" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6723439) SG Shelby G. QA & Environmental Manager > "The collection of the feedback is straightforward and not over complicated for the user either which benefits." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4869831) TG Tami G. secretary > "If you enter wrong information on error it is hard to get back in" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4897695) AS Aaron S. Temporary TLC > "I love that I can look at Trustpilot's ratings and reviews of a company and be able to determine if they are a legit company with legit products." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___3544728) BV Brian V. Entrepreneur > "I didn't like the fact that people can't be screened for legitimate reviews so that hurts my business sometimes because some people come on Trustpilot to give..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___3775076) [View Reviews](https://www.capterra.com/p/169618/Trustpilot/reviews/) ## User interface 4.70 (260) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) 4.47 (1,204) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important AI Copilot 150 Important Alerts/Notifications 120 Important Lucky Orange Top features 27/41 - Access Controls/Permissions - AI Copilot - Alerts/Notifications - API - Collaboration Tools - CRM - Customer Journey Mapping - Customer Segmentation - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Dashboard - Data Visualization - Drag & Drop - Email Management - Engagement Tracking - Feedback Management - Generative AI - Knowledge Management - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Negative Feedback Management - NPS Survey Structure - Predictive Analytics - Real-Time Analytics - Real-Time Notifications - Real-Time Reporting - Reporting/Analytics - Sentiment Analysis - Social Media Integration - Survey/Poll Management - Surveys & Feedback - Tagging - Text Analysis - Third-Party Integrations - Trend Analysis - Visual Analytics - Workflow Management [See all features](https://www.capterra.com/p/150695/Lucky-Orange/#features) Trustpilot 25/41 - Access Controls/Permissions - AI Copilot - Alerts/Notifications - API - Collaboration Tools - CRM - Customer Journey Mapping - Customer Segmentation - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Dashboard - Data Visualization - Drag & Drop - Email Management - Engagement Tracking - Feedback Management - Generative AI - Knowledge Management - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Negative Feedback Management - NPS Survey Structure - Predictive Analytics - Real-Time Analytics - Real-Time Notifications - Real-Time Reporting - Reporting/Analytics - Sentiment Analysis - Social Media Integration - Survey/Poll Management - Surveys & Feedback - Tagging - Text Analysis - Third-Party Integrations - Trend Analysis - Visual Analytics - Workflow Management [See all features](https://www.capterra.com/p/169618/Trustpilot/#features) ### Recognition No recognitions have been awarded to Lucky Orange Trustpilot is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support Lucky Orange Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Trustpilot Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Lucky Orange - By Lucky Orange - Located in United States - Founded in 2012 Trustpilot - By Trustpilot - Located in Denmark - Founded in 2007 ## Popular Comparisons [Lucky Orange](https://www.capterra.com/p/150695/Lucky-Orange/)[4.70 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) vs [Hotjar](https://www.capterra.com/p/163516/Hotjar/)[4.64 (540)](https://www.capterra.com/p/163516/Hotjar/reviews/) $39/month Price $39/month 4.6 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/150695-163516/Lucky-Orange-vs-Hotjar) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,204)](https://www.capterra.com/p/169618/Trustpilot/reviews/) vs [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,455)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) $299/month Price $30/month 4.4 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/169618-253516/Trustpilot-vs-SurveyMonkey) [Lucky Orange](https://www.capterra.com/p/150695/Lucky-Orange/)[4.70 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) vs [Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/)[4.80 (56)](https://www.capterra.com/p/236349/Microsoft-Clarity/reviews/) $39/month Price $0 4.6 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/150695-236349/Lucky-Orange-vs-Microsoft-Clarity) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,204)](https://www.capterra.com/p/169618/Trustpilot/reviews/) vs [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) $299/month Price $249/month 4.4 Features 4.7 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/161326-169618/Broadly-Reviews-vs-Trustpilot) [Lucky Orange](https://www.capterra.com/p/150695/Lucky-Orange/)[4.70 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) vs [Tableau](https://www.capterra.com/p/208764/Tableau/)[4.56 (2,351)](https://www.capterra.com/p/208764/Tableau/reviews/) $39/month Price $15/month 4.6 Features 4.5 4.6 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/150695-208764/Lucky-Orange-vs-Tableau) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,204)](https://www.capterra.com/p/169618/Trustpilot/reviews/) vs [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,885)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) $299/month Price $39/month 4.4 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/158456-169618/JotForm-4-0-vs-Trustpilot) [Lucky Orange](https://www.capterra.com/p/150695/Lucky-Orange/)[4.70 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) vs [Mouseflow](https://www.capterra.com/p/163517/Mouseflow/)[4.67 (122)](https://www.capterra.com/p/163517/Mouseflow/reviews/) $39/month Price $31/year 4.6 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/150695-163517/Lucky-Orange-vs-Mouseflow) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,204)](https://www.capterra.com/p/169618/Trustpilot/reviews/) vs [Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (669)](https://www.capterra.com/p/141842/Weave/reviews/) $299/month Price Contact vendor for pricing 4.4 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141842-169618/Weave-vs-Trustpilot) [Lucky Orange](https://www.capterra.com/p/150695/Lucky-Orange/)[4.70 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) vs [Smartlook](https://www.capterra.com/p/164713/Smartlook/)[4.68 (136)](https://www.capterra.com/p/164713/Smartlook/reviews/) $39/month Price $55/month 4.6 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/150695-164713/Lucky-Orange-vs-Smartlook) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,204)](https://www.capterra.com/p/169618/Trustpilot/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $299/month Price $15/month 4.4 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-169618/LiveAgent-vs-Trustpilot) [Lucky Orange](https://www.capterra.com/p/150695/Lucky-Orange/)[4.70 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) vs [Looker](https://www.capterra.com/p/169053/Looker/)[4.55 (282)](https://www.capterra.com/p/169053/Looker/reviews/) $39/month Price $2000/month 4.6 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/150695-169053/Lucky-Orange-vs-Looker) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,204)](https://www.capterra.com/p/169618/Trustpilot/reviews/) vs [Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (964)](https://www.capterra.com/p/137289/Typeform/reviews/) $299/month Price $39/month 4.4 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/137289-169618/Typeform-vs-Trustpilot)