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Designed for Marketing Agencies and direct-to-consumer companies with 20+ agents answering the phone.
Businesses of all sizes that need cloud communication solutions in over 180 different countries.
As I stated previously we love that not only can we manage numbers on campaigns without having our IT team set up numbers internally, but the ability to review and coach is top notch.
There are a number of steps to initially set up the software, it can be confusing at first.
There’s plenty of data to analyze and once you get used to reading it it is a nice roadmap for a better success. It’s easy to monitor in real time and I love that I can review individual calls.
Learning the software can be a little difficult and getting auto reporting just right can be difficult.
The ease of reporting and the user experience on the dashboard is great and so easy to use. Just a few clicks and you're there.
It seems difficult to have one user access multiple locations' with the same email.
It has been great so far. Customer support has resolved our problems swiftly and even going the extra mile to help me with additional tools and training.
Way over priced and takes entirely too long to do anything. Functionality is limited also.
They have well documentations and can be integrated with multiple software which I love. And the thing I like the most is that they give free trial.
If there are errors with connecting to your infrastructure, it's not always apparent (right away) what the problem is.
And the pricing is very competitive and takes the cake for being the best platform to work on. Also, the documentation is excellent.
My overall experience has been really bad - primarily because there is no way to talk with a human.
This product is used by my team of developers to communicate with each other and to keep records of our virtual meetings and conversations. It works great and we are happy with it.
It can be difficult to find your way around the website. Even with documentation, setting up functions can be confusing.
The team is super friendly, and will always be there to help answer our problems. Otherwise, the API documentation is great and easy to implement.
It should be known - the problem could actually be with facebook or whatsapp, since the twillio to whatsapp integration requires facebook too.
Allen E.: I'm Allen, President of Premier Spine and Sport, and I give Twilio a five. Prior to using Twilio, we were texting our customers manually, which was very time-intensive trying to figure out who to text, when to text. It was nothing convenient about it or efficient, so we were looking for a solution to help us streamline our SMS campaigns efficiently. The reason we chose Twilio was because a lot of my other colleagues were using them. They had great experience with it. We looked at a couple other softwares, but honestly, Twilio just came out of top. Onboarding Twilio was really easy. It's just a matter of signing up for an account, getting a phone number, and then using their API to basically connect it to your software. But it was pretty easy to get started. If you're looking to do SMS campaigns with compliance, because I know there's a lot of rules now around spam messaging, just get Twilio. It saves you a lot of time, a lot of headache. They actually make sure that you don't get into the spam then.
Convirza
Top FeaturesTwilio
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