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Designed for Marketing Agencies and direct-to-consumer companies with 20+ agents answering the phone.
Companies using the phone to conduct business (sales or support) on a daily basis.
As I stated previously we love that not only can we manage numbers on campaigns without having our IT team set up numbers internally, but the ability to review and coach is top notch.
There are a number of steps to initially set up the software, it can be confusing at first.
There’s plenty of data to analyze and once you get used to reading it it is a nice roadmap for a better success. It’s easy to monitor in real time and I love that I can review individual calls.
Learning the software can be a little difficult and getting auto reporting just right can be difficult.
The ease of reporting and the user experience on the dashboard is great and so easy to use. Just a few clicks and you're there.
It seems difficult to have one user access multiple locations' with the same email.
It has been great so far. Customer support has resolved our problems swiftly and even going the extra mile to help me with additional tools and training.
Way over priced and takes entirely too long to do anything. Functionality is limited also.
I enjoy the user-friendly interface & reliable call quality and also how easy it is to set up and customize call flows and integrations with other tools, such as Zendesk.
Their billing department charged my account for licenses I didn't use and now I'm asking for a refund. The sad part is that I didn't notice they've been doing that for many months now on my account.
Not only is the tool user friendly, but the customer service team is great. They go above and beyond to assist you and will follow up with you until the problem is resolved and I appreciate that.
I miss having the region from where people are calling showing up that we had on our previous call provider. Connection is sometimes unstable.
The phone quality is superb. I love that I can call customers on my cell phone and it looks like it is coming from the office phone; this makes it super easy to make calls from anywhere.
The call log periodically misbehaves. The sync of call recordings for missed calls doesn't always work forcing us to still check missed calls in the native Aircall app still.
The interface is pretty simple, it's very easy to use and organize calls. Great customer support and great demo and onboarding process.
Call quality is really bad, all of my colleagues complain about calls dropping or customers not being able to hear them.
James E.: My name is James. I am the Chief of Staff at Slurp. We have one to 50 employees, and my rating for Aircall is four out of five. Before Aircall, we were using Zendesk to call. The reason that we switched to Aircall was Zendesk was far too expensive for our business. Aircall was easy to implement and had extremely good live tracking of the team. Also, very, very easy to use inbuilt metrics to conduct analysis. Getting started with Aircall was extremely easy. The onboarding team helped us through every step to port our number from Zendesk to Aircall. And once we had the system up and running, it was extremely easy to set up user accounts onboard and train the team with the support of the Aircall onboarding team. I would strongly recommend the use of aircall, especially if you're using multinational phone systems. It supports calls across the globe with no functionality or additional requirements.
Convirza
Top FeaturesAircall
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