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Designed for Marketing Agencies and direct-to-consumer companies with 20+ agents answering the phone.
Dentist offices, chiropractic offices, hospitality, law offices, financial agencies as well as integrations for PMS or PES companies.
As I stated previously we love that not only can we manage numbers on campaigns without having our IT team set up numbers internally, but the ability to review and coach is top notch.
There are a number of steps to initially set up the software, it can be confusing at first.
There’s plenty of data to analyze and once you get used to reading it it is a nice roadmap for a better success. It’s easy to monitor in real time and I love that I can review individual calls.
Learning the software can be a little difficult and getting auto reporting just right can be difficult.
The ease of reporting and the user experience on the dashboard is great and so easy to use. Just a few clicks and you're there.
It seems difficult to have one user access multiple locations' with the same email.
It has been great so far. Customer support has resolved our problems swiftly and even going the extra mile to help me with additional tools and training.
Way over priced and takes entirely too long to do anything. Functionality is limited also.
For the most part, it’s been fine - convenient and reliable, and I’ve appreciated quick responses to our questions regarding how best to add users and work remotely.
Now, about every 4-6 weeks there is an outage where their services do not work. It’s very frustrating for both staff and clients and cost the business a lot of money.
Customer Service is great and always super helpful. For the most part it is easy to use.
This is crippling to a small business and could unhealthful to our patients. I'm not angry yet, just disappointed.
I am able to finally trust a company to do what they told me they would do. Minimal issues and great resolution.
I had a really rough time transferring phone numbers to Mango as Mango's digital form cut off my numbers and I almost lost our office's main phone number.
The phones look and work great. They are easy to use and my staff loves them.
The web app and desktop app have been terrible. I don't think i've ever had them work correctly.
Convirza
Top FeaturesMango Voice
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