# Compare greytHR vs PrimePay 2026 | Capterra > Unsure of what to choose? Check Capterra to compare greytHR and PrimePay based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/150850-156904/greytHR-vs-PrimePay --- # greytHR vs PrimePay Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: greytHRPrimePay2/4 selected [greytHR](https://www.capterra.com/p/150850/greytHR/)[4.3 (295)](https://www.capterra.com/p/150850/greytHR/reviews/) [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[4.0 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) [## greytHR](https://www.capterra.com/p/150850/greytHR/)[4.3 (295)](https://www.capterra.com/p/150850/greytHR/reviews/) Starting Price $50.00/month Value-for-Money 4.3 Functionality 4.2 Ease of Use 4.3 Customer Service 4.2 Reviews Sentiment Based on [295 reviews](#user-reviews) Positive 260 Neutral 25 Negative 10 [## PrimePay](https://www.capterra.com/p/156904/PrimePay/)[4.0 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) Starting Price Contact vendor Value-for-Money 3.9 Functionality 3.8 Ease of Use 3.9 Customer Service 3.8 Reviews Sentiment ND ND LQ Based on [381 reviews](#user-reviews) Positive 281 Neutral 28 Negative 72 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. Highest Rated ### BambooHR 4.6 (3,108) * * * Starting Price $10.00 Per User,Per Month Free Trial Free Version * * * User rating 95% of reviewers rated it above 4 stars * * * ### Paycom 4.4 (1,173) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 87% of reviewers rated it above 4 stars * * * ### Paycor 4.3 (3,033) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 87% of reviewers rated it above 4 stars * * * ### Gusto 4.6 (4,191) * * * Starting Price $49.00 Other,Per Month Free Trial Free Version * * * User rating 93% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 27,548 reviews from payroll software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 61%Fit Missing features Not enough reviews Feature ratings Payroll Management 4.4 Direct Deposit 4.1 Tax Compliance 4.2 W-2 Preparation NA Tax Calculation \-- 79%Fit High performer Feature ratings Payroll Management 4.1 Direct Deposit 4.5 Tax Compliance 4.2 W-2 Preparation 4.5 Tax Calculation 4.4 User satisfaction User satisfaction 4.3 User reviews[295](https://www.capterra.com/p/150850/greytHR/reviews/) Ease of use 4.3 Functionality 4.2 Value for money 4.3 Customer support 4.2 User satisfaction 4.0 User reviews[381](https://www.capterra.com/p/156904/PrimePay/reviews/) Ease of use 3.9 Functionality 3.8 Value for money 3.9 Customer support 3.8 Price starts from Price starts from $50Flat Rate, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for HR and Payroll solutions for Micro, Small, Mid Market, and Large Corporations in India, Middle East, and South East Asia. Best for PrimePay makes HCM simple. For over 38 years, we’ve combined unwavering service with a unified payroll platform that streamlines time tracking, payroll and tax filing, and compliance. ## User reviews Pros & cons MM Madhuri M. HR Executive > "The platform excels in automating and streamlining HR processes, particularly in payroll management, leave and attendance..." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6361454) VN Veena N. HR Manager > "For employee information and leave modules the support is quick and correct, but when its payroll module, many of the support..." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6870481) VR Verified Reviewer Associate Consultant HR Services and Staffing > "The platform's robust features such as seamless onboarding, effective leave and attendance management, smooth payroll processing,..." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6356836) JJ Jibin J. Admin Manager > "I consistently encounter challenges with the support system. When issues arise related to calculations or formula errors during..." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6581361) SG Sariga G. HR Generalist > "The platform has greatly improved our HR efficiency by automating key processes like payroll, attendance, and leave management." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6418667) SM Saleel M. Sr Accountant and HR admin > "The main issues we are facing there is not available approved leave forms PDF printing option in greytHR." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6748188) JJ Jibin J. Admin Manager > "Greythr enables us to systematically gather and store employee data, ensuring that it is always readily accessible." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6581361) VS V S. Asst Manager > "The tiered pricing model may not always feel justified for companies with simpler HR needs." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6636141) DR Dominic R. Regional Head > "HR procedures run more smoothly thanks to the automation features, which also save time and minimize errors." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6733469) JM Jan M. Project Analyst, Marketing > "The UI doesn't feel touch-optimized for modern screens." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6667738) JJ Jibin J. Admin Manager > "We are generally satisfied with greythr, particularly for its ability to consolidate scattered data and streamline organization." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6581361) MP MOHIT P. Human Resource > "Geo Fencing service across the office and branches is not upto the mark " [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6361302) AP Akshay P. Director > "Overall, the experience has been satisfactory, meeting most expectations in terms of performance, reliability, and functionality,..." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6820753) VR Verified Reviewer Senior Specialist HR Operations > "Report generation is not up to the mark as shown in the dashboard." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6379060) PA Paulson A. HR Executive > "Also, the confirmation feature has played a vital role in reminding the HR Department to take necessary actions for the timely..." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___5001749) CP Chandana P. Sr HR > "Occasional customer support delays" [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6766807) RM Reeme M. Sr. Human Resource Manager > "Payroll and its tax calculation which has been a good feature that has eased up manual calculations.2) Circulating information..." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___4973766) EJ Emmanual J. HR > "Unable to customise the things as per our requirements." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6361342) MM Madhuri M. HR Executive > "The user interface is intuitive, making it easy for both HR personnel and employees to navigate and utilize its features..." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6361454) VJ Vishwa J. Human Resource > "So from the first month onward we stopped using their services. But they still generated invoice for the second month and when I..." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6139749) MN Murali N. Director > "Ease of working, accuracy in data, Dashboard features, Reporting tool are the most liked." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6819714) SP Sneha P. HR Manager > "Options in menus are little bit confusing." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6362545) UM Ujawal M. HR Operation > "Overall experience with greytHR is good, their software, customizable services, payroll & HRIS is good enough to work on, but..." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6124400) VJ Vishwa J. Human Resource > "So I agreed to move forward, then they told that you need to pay fees as you have used for month, for 1st month it is twice the..." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6139749) PA Paulson A. HR Executive > "Features like excel download has made the job easy for the HR Department to align and use the details effectively, where time is..." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___5001749) PH PRASHANTHA H. Executive H R > "Salary structure automated not done." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6358082) SP Swapna P. Accountant > "Clean, user-friendly interface that makes daily tasks straightforward." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6842166) EJ Emmanual J. HR > "Lack of technical expertise to handle the escalation" [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6361342) MN Murali N. Director > "This apart Mobile for employees is liked by our associates." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6819714) JJ Jibin J. Admin Manager > "I feel sometimes like support agents are being impatient while answering questions." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6581361) BM Bille M. HR Assistant Manager > "My work is simple and easy in the Employee engagement activates." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6821754) PH PRASHANTHA H. Executive H R > "Some of things not given training." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6358082) BG Boominathan G. CEO > "Calls attended on time and followed thru till closure, which is very positive feature with the support team." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6426188) NM Nikhhita M. HR Managers > "The response time is very high which creates delay specially during processing salary." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6061986) SG Sariga G. HR Generalist > "The support team is responsive and helpful, which has made troubleshooting and learning the platform much easier" [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6418667) KA Khhaveya A. Associate - HR Operations > "There is one option regarding PF where it is auto selected that an employee is eligible for more contribution, which is becoming..." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___4538781) AA Anish A. Software Development Engineer > "greytHR helps us to handle all our payroll management and IT declarations without the hardship of connecting with the finance..." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___4703603) SB Soumi B. Manager > "Online attendance approval thru the application is also not possible." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___4758048) SR Sunitha R. HR Manager > "I find GreytHR to be reliable & User friendly software which can be used by any company." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6862302) Sarfaraz K. SEO Manager > "One concerning issue is that access to employee records can be limited due to the lack of ability for offline viewing, which can..." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___4470774) AM Arthik M. HR Executive > "Greyt HR Software provides wide range of services for users." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6314799) SR Savitha R. HR Manager > "Most of the time our employees who is doing field work is facing issue in login the updated version of the software so as an..." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___3742793) UD Ulhas D. Director > "Intuitive Interface, responsive support team and cost effective service." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6361398) Vignesh C. Lead > "App sometimes does not work, Bug fixes to be done on APP" [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___4966065) VN Veena N. HR Manager > "System is easy understandable to employees as well as admins ." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6870481) NM Nikhhita M. HR Managers > "The connectivity time after raising a ticket and no way of calling back." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6061986) SS Santosh S. HR Associate > "greytHR application is user friendly and also, we get quick support on our queries." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6384450) VR Verified Reviewer HR > "UI of greytHR is horrible." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6659766) VN Veena N. HR Manager > "Supporting videos and Bella is really useful." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6870481) VJ Vishwa J. Human Resource > "The person who said it is for free trail, refused to accept he said anything like that. With greytHR seems to be very..." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6139749) AJ Avinash J. Finance Controller > "GreytHR is very user friendly and flexible and can be configured as per one's requirement." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6361534) JR Joshua R. Managing Director > "I did not find the IT declaration / TAX related functions very easy to understand and use - maybe because i am not accounts..." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___4766675) SV Subhashini V. General Manager > "We are happy with Greythr, we appreciate the Greythr team in accommodating our requirements time to time, the employee login is..." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___4766764) SG Sandip G. Director > "Was excellent till couple of months ago. But now due to product giving issues, I am having trouble operating it." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___4840664) RM Reeme M. Sr. Human Resource Manager > "This HRMS has also helped us in maintaining and recording many important information with respect to employees." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___4973766) JD Jyoti D. Director HR > "Not able to get particular employee payroll starting from his joining to till date, may be for 3 or 4 years.along with his..." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___3588125) VR Verified Reviewer Associate Consultant HR Services and Staffing > "We look forward to seeing more innovative updates and new modules in future." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6356836) YKP Yatindra Kartheek P. VP-Human Resources > "Custom reports generation is a mess." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___5003281) PA Paulson A. HR Executive > "Greythr is a user friendly tool which helps the HR Department to look into various functions with easy access." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___5001749) SV Swati V. Manager - Human Resource > "Software lags sometimes while continuous use." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___4745603) JH Jayashree H. HR Generalist > "This software make us easy to track the attendance & Leave policy, most important and accurate in payroll processing and we can..." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___3468713) SM Stella M. Country Operations Manager > "It is confusing while granting leaves." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___4764210) JH Jayashree H. HR Generalist > "This software make us easy to track the attendance & Leave policy, most important and accurate in payroll processing and we can..." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___3468713) VR Verified Reviewer Education Counsellor > "There are some minor issues with greytHR is, sometimes while we are using the app and logging into portal it will take long time." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___3722713) SR Sunitha R. HR Manager > "Thanks for making our work easier." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6862302) UM Ujawal M. HR Operation > "At the time of payroll, its Stucks." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6124400) JK Jayasurya K. Associate Software Engineer > "Comprehensive HR Management: greytHR offers a range of features that cover all aspects of HR management, from recruitment and..." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___4593340) SM Sunil M. Sr Finance Manager > "Sometime takes long to resolved the issue" [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6061491) Sarfaraz K. SEO Manager > "The HR software intuitively responds to my needs and offers the perfect platform for managing tasks such as payroll processing..." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___4470774) FK Farhin K. HR Manager > "No customization options available, suggestions given to customer support but it didn't work5." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___4040660) RG Ranjeet G. Finance and Constuction > "Amazing and superb in case you learned and remember the process" [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6704049) MG Maninder G. Hr head > "Sometimes the response is bit delayed in cases of difficult queries" [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___3597695) BM Bille M. HR Assistant Manager > "overall experience with the software is eco-friendly, easy to access." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6821754) VR Verified Reviewer QA Engineer > "it a decent application. but, in a recent meeting we came to know that the interview process cannot be carried out on GreytHR." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___3736678) BS Biren S. Head - HR,ADMIN & FMS BUSINESS > "Very Good software solution for mid size organisation, which gives a easy access to staff and management both to manage and track..." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___3583855) Enakshi C. Head of Marketing > "These lead to bad user experience" [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___5045059) IC Indrajit C. Works Contact and Interior Turnkey Project > "It's fine and user friendly. and solve our inhouse hr problems." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6361477) Santanu C. Business development Specialist > "The servers are sometimes slow and lags" [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___4579640) RK Rajeev K. Director > "Absolutely impressed with the product and especially the warm-hearted and helpful support people." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___6698409) MS Madhuri S. HR Aassistant > "Internet issues is limitation of this software." [See full review](https://www.capterra.com/p/150850/greytHR/#Capterra___3793041) [View Reviews](https://www.capterra.com/p/150850/greytHR/reviews/) ND Nikki D. Accountant > "The automation of these tasks helps reduce manual errors and ensures compliance without having to constantly monitor deadlines." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418) CH Christina H. HR Director > "It had some ability to modify the set up and codes but when it came to customer service, it was difficult to get answers and help without..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___7050269) ND Nikki D. Accountant > "One of the biggest advantages of using PrimePay is how seamlessly it handles all tax filings and quarterly reports." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418) AB Alicia B. Accountant and Payroll Administrator > "Our company has had some communication issues with taxes being paid in correctly or overpaid from switching over mid-year." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817535) LQ Leslie Q. Director, HR > "I recently completed the implementation of a newly structured benefits program for Open Enrollment using PrimePay as our HRIS, and the..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6884063) LA Liz A. Payroll Manager > "We have a parent company with multiple subsidiaries, there is no way to transfer between without termination and rehire, which makes a mess..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6285540) GM Greg M. Owner > "My franchise forces me to use Profitkeeper on the same site, so that made it easy to come to one place." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6801377) JL Junhyun L. HR Associate > "There are some actions which are not allowed to modify on our end, having us to call customer support, such as changing Tax Exemptions." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6425916) TB Todd B. Admin Assistant > "I used to have a dedicated specialist I would call. As I have used several Payroll/HR companies, the PrimePay dashboard is relatively user..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817748) KB Karen B. Payroll > "We had issues with the Cloud for Support for months but now it is up and running for me. When updates are done, sometimes things change in..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6330330) DR David R. Franchisee > "My overall experience is that now that we are set up everything seems to be running pretty smooth and all the paperwork seems to be set up on..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6292931) CB Chloe B. Staff Accountant > "It is also hard to contact our direct team and get updates, due to delayed responses." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6809990) LC Lisa C. V.P > "I like the most that I have had the same Payroll specialist \[sensitive content hidden\] who is the best at her job and makes my life and job..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6267300) PB Phillip B. OWNER > "In one month they forgot to pay someone, the next period, forgot to pay 2 employees OT, then the following month forgot to pay everyone. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6341550) VR Verified Reviewer Owner > "The processing is easy. If I need help with a special payroll or have any questions the representatives to this point have been stellar." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6883484) AB Alison B. Bookkeeper > "Every single thing became painful to do and it felt like pulling teeth to get anything done. If you tried to call you would be on hold for..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6369250) ND Nikki D. Accountant > "However, having more user control and quicker, more helpful support would really take the service to the next level." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418) RK Rick K. Clinic Administrator > "Previously we were with a big well known payroll service and were paying high rates for poor customer service. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462) AL Amy L. Accounting Manager > "Our IRS went live in early 2022, but there are items, big and small, being solved over the 4 years we have with PrimePay." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6620558) AJ Angie J. Vice President > "Still waiting to see if they paid all the taxes in a timely manner as they were not able to do anything else effectively - like call a client..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354372) RK Rick K. Clinic Administrator > "It takes work to keep up with technology, but there is a nice payoff if you are patient. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462) WR Will R. COO > "The reporting system portal and the entire company and support team is totally antiquated, incompetent, and will surely fail and shut down..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___5001226) RG Richard G. Finance Manager > "Our new customer service manager (i.e., Jose Carcamo) is very good in checking how everything is going and if we need anything." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6415393) CS Cody S. Owner > "The customer service is lacking and we had to move to another payroll company to fix the issues Prime Pay has caused." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354325) RK Rick K. Clinic Administrator > "I am happy we made the change to PrimePay because now our costs are reasonable and the customer service has been great. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462) GW Gretchen W. Treasurer > "Sometimes it is hard to reach someone who can explain and resolve questions. And one of our payrolls was not delivered by FedEx." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6545898) JK Joy K. CEO > "Outstanding customer service, starting with setting up my company and my payroll and then using the well structured and easy to use portal." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6457543) EB Emily B. Operator > "At times, Prime Pay support can be tricky to navigate." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6821236) RM Rachel M. Director of HR and AR Processor > "I really like talking to support technicians like \[sensitive content hidden\] that demonstrates a strong ability to make you feel that they are..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6564132) JL Jeri L. Operations Director > "We were having trouble last year with the processing of our payroll, and new person did it every week, incorrectly. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6289951) SC Sophia C. Human Resources > "Excellent. When I need a report specific to my audits, customer service has always been able to deliver it." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6566021) ED Erin D. Accountant Assistant > "Also, some times the Invoices we get from PrimePay are over charged and wrong." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6639506) ED Erin D. Accountant Assistant > "I like how they improved their systems and now I can always get someone on the phone with a problem if our company's representative is..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6639506) HM Heather M. Owner, CFO > "I don't like the payroll cutoff time being such a hard time, when I'm actually going throught the last steps of payroll. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6568899) AB Angie B. HR Manager > "We have been able to set up the system in the way that works best for our company and PrimePay has worked to make their system very user..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6278434) KN Kamran N. HR > "After more than 10 years of being a customer, we began experiencing poor customer support, with no response to our inquiries for months." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6552914) EA ENID A. GENERAL MANAGER > "I love having priority support now because before 1 yr ago it was a nightmare calling, holding over 1 hr and getting disconnected. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6678756) WH William H. CEO > "Time Clock set-up and PTO calculations took a while to get figured out." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6260721) CH Christina H. HR Director > "The simplicity of the product made it easy enough for almost anyone to use." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___7050269) JJ Jennifer J. Sr Director, Total Rewards, People Operations > "Lack of integration between HRIS and T&L/payroll. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6304872) MA Mady A. Accounting Manager > "It has been amazing working with PrimePay. When I was working extra hours, the whole team was constantly checking on me." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6762914) LA Liz A. Payroll Manager > "Tax allocation issues with crews working in multiple states." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6285540) LQ Leslie Q. Director, HR > "He consistently delivered his work on time, communicated clearly, and always made himself available for questions or guidance." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6884063) DH Donna H. Senior Accountant > "Therefore, we do not have a point of contact for issues or contacts and are left to drift. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6530733) MJ Mike J. CHRO > "Pricing was a huge point for me and this is almost half the price of any other pay company I have been with" [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6812161) DM Daisy M. Office Manager > "It took me awhile to get used to it, I feel like the final product isn't obvious before submitting payroll." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6426958) AB Arina B. Bookkeeper > "Their user-friendly platform, accurate processing, and exceptional customer support make them a standout in the industry." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6421197) VR Verified Reviewer Owner > "So it seems to be a computer glitch that needs to be fixed." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6883484) MA Mady A. Accounting Manager > "I enjoy being able to work through problems with them & gain new insights!" [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6762914) NC Nancy C. Office Admin > "Since the rapid growth of PrimePay, I am not able to reach help as quickly as previously. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6507926) RK Rick K. Clinic Administrator > "Things have not been perfect since we onboarded 5 months ago, but I can honestly say every rep I have spoken to has worked hard to fix issues..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462) NC Nancy C. Office Admin > "Now I may or may not get a return call and when I'm in panic mode it can be frustrating. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6507926) CK Cheryl K. CEO > "sensitive content hidden\], Client Advisor, took the time to listen to my issues with PrimePay and I have confidence in his ability to help my..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6458618) JJ John J. Treasurer > "Found out that they had withheld $8,000 more in taxes than they should have, and we are a small organization!" [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6715216) MJ Mike J. CHRO > "The pricing and helpfulness of the Sales rep and the account specialist." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6812161) MB Marlon B. Owner > "I received a report from the IRS that I owe $2,700 extra for my quarterly payroll." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6656711) ND Nikki D. Accountant > "Overall, PrimePay has been a solid payroll solution for our firm." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418) JC Jenyl C. Payroll and Benefits Coordinator > "We only have 55 employees and there are just too many features that we will never need or use." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6267285) AA Amelia A. Payroll and Benefits Coordinator > "It works well for our transportation company with many different kinds of employees." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6672569) CS Cody S. Owner > "I would reach out to customer service once a month and be told no one has worked on my case." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354325) FJ Fran J. President > "Prime Pay has been servicing our payroll needs for all most 10 years and we have had a favorable experience during our time with them." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6563671) HM Heather M. Owner, CFO > "I've been caught in verification a couple of times, and charged the "Next Day Deposit Fee"." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6568899) AB Arina B. Bookkeeper > "PrimePay has undoubtedly made payroll management easier and more efficient for my business." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6421197) MC Marc C. controller > "you say what you have to for the sale and leave us behind when help is needed" [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6649724) MJ Mike J. CHRO > "Everyone was helpful during the onboarding process and trying to get me set up with everything." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6812161) RD Ruth D. Office Admin > "They are quick to bill for everything, but so slow to respond to questions. And we will be told one thing by one person, and the opposite..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6681272) DH Donna H. Senior Accountant > "I can do my payroll myself electronically and know it is complete." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6530733) JL Jason L. President > "My staff is not a fan of some of the new procedures and the features of the portal." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6295930) GH Georgina H. Analyst > "Website looks proffesional." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6837187) MC Marc C. controller > "Just sent an issue to someone and the person responding just provided suggestions rather than looking into the issue" [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6649724) MA Marce A. Human Resources Manager > "Overall experience is very good and the implementation team is very good and very knowledgble of the HR Sync, Payroll, and time and attendance..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6282391) MH Magan H. Dog Grooming > "Sometimes we seem to get a less experienced payroll person and there are mistakes made." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6260779) LQ Leslie Q. Director, HR > "Overall, PrimePay provided the right tools and support to ensure a successful rollout, and I would highly recommend them." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6884063) RR Rob R. Accounting Manager > "We have started to feel more like a number and less important because we are a smaller customer. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6293790) RA Randy A. Business manager > "I have always liked that I can talk to PrimePay on the phone to resolve any questions or issues I may have." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6451383) TB Todd B. Admin Assistant > "I don't think what I like least is exclusively a PrimePay issue." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817748) SM Sam M. Accountant > "It is easy to find information about the company and employees." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816352) CS Cody S. Owner > "They missed or had issues with two tax payments in the first 12 months." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354325) FN Fernando N. Presidente ans CEO > "Their professionalism and expertise make them a trusted partner for our payroll needs." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6648521) AB Angie B. HR Manager > "Some of the live training sessions were not very productive either." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6278434) [View Reviews](https://www.capterra.com/p/156904/PrimePay/reviews/) ## User interface [greytHR](https://www.capterra.com/p/150850/greytHR/) 4.32 (295) [PrimePay](https://www.capterra.com/p/156904/PrimePay/) 3.95 (381) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit 1099 Preparation 207 Important 401(k) Tracking 150 Important Access Controls/Permissions 120 Important greytHR 28/44 - 1099 Preparation - 401(k) Tracking - Access Controls/Permissions - Accounting Integration - Activity Dashboard - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Approval Process Control - Audit Management - Auto Update - Benefits Management - Calendar Management - Chatbot - Check Printing - Compensation Management - Compliance Management - Customizable Reports - Data Import/Export - Direct Deposit - Document Management - Employee Database - Employee Onboarding - Employee Profiles - Generative AI - Mobile Access - Multi-Country - Multi-State - Payroll Management - Payroll Outsourcing - Payroll Reporting - Process/Workflow Automation - Reimbursement Management - Reminders - Reporting & Statistics - Self Service Portal - Tax Calculation - Tax Compliance - Third-Party Integrations - Time & Attendance - Vacation/Leave Tracking - W-2 Preparation - Wage Garnishment [See all features](https://www.capterra.com/p/150850/greytHR/#features) PrimePay Top features 32/44 - 1099 Preparation - 401(k) Tracking - Access Controls/Permissions - Accounting Integration - Activity Dashboard - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Approval Process Control - Audit Management - Auto Update - Benefits Management - Calendar Management - Chatbot - Check Printing - Compensation Management - Compliance Management - Customizable Reports - Data Import/Export - Direct Deposit - Document Management - Employee Database - Employee Onboarding - Employee Profiles - Generative AI - Mobile Access - Multi-Country - Multi-State - Payroll Management - Payroll Outsourcing - Payroll Reporting - Process/Workflow Automation - Reimbursement Management - Reminders - Reporting & Statistics - Self Service Portal - Tax Calculation - Tax Compliance - Third-Party Integrations - Time & Attendance - Vacation/Leave Tracking - W-2 Preparation - Wage Garnishment [See all features](https://www.capterra.com/p/156904/PrimePay/#features) ### Recognition No recognitions have been awarded to greytHR No recognitions have been awarded to PrimePay ### Deployment & support greytHR Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos PrimePay Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details greytHR - By Greytip Software - Located in India - Founded in 1994 PrimePay - By PrimePay - Located in United States - Founded in 1986 ## Popular Comparisons [greytHR](https://www.capterra.com/p/150850/greytHR/)[4.32 (295)](https://www.capterra.com/p/150850/greytHR/reviews/) vs [Deel](https://www.capterra.com/p/205015/Deel/)[4.85 (4,263)](https://www.capterra.com/p/205015/Deel/reviews/) $50/month Price $5/month 4.2 Features 4.8 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/150850-205015/greytHR-vs-Deel) [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) vs [Deel](https://www.capterra.com/p/205015/Deel/)[4.85 (4,263)](https://www.capterra.com/p/205015/Deel/reviews/) Contact vendor for pricing Price $5/month 3.8 Features 4.8 3.9 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/156904-205015/PrimePay-vs-Deel) [greytHR](https://www.capterra.com/p/150850/greytHR/)[4.32 (295)](https://www.capterra.com/p/150850/greytHR/reviews/) vs [Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,603)](https://www.capterra.com/p/172127/Rippling/reviews/) $50/month Price $8/month 4.2 Features 4.8 4.3 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/150850-172127/greytHR-vs-Rippling) [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) vs [Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,603)](https://www.capterra.com/p/172127/Rippling/reviews/) Contact vendor for pricing Price $8/month 3.8 Features 4.8 3.9 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/156904-172127/PrimePay-vs-Rippling) [greytHR](https://www.capterra.com/p/150850/greytHR/)[4.32 (295)](https://www.capterra.com/p/150850/greytHR/reviews/) vs [Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,820)](https://www.capterra.com/p/86714/WebPay/reviews/) $50/month Price Contact vendor for pricing 4.2 Features 4.3 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/86714-150850/WebPay-vs-greytHR) [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) vs [Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,820)](https://www.capterra.com/p/86714/WebPay/reviews/) Contact vendor for pricing Price Contact vendor for pricing 3.8 Features 4.3 3.9 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/86714-156904/WebPay-vs-PrimePay) [greytHR](https://www.capterra.com/p/150850/greytHR/)[4.32 (295)](https://www.capterra.com/p/150850/greytHR/reviews/) vs [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[4.42 (7,165)](https://www.capterra.com/p/155895/WorkforceNow/reviews/) $50/month Price Contact vendor for pricing 4.2 Features 4.3 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/150850-155895/greytHR-vs-WorkforceNow) [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) vs [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[4.42 (7,165)](https://www.capterra.com/p/155895/WorkforceNow/reviews/) Contact vendor for pricing Price Contact vendor for pricing 3.8 Features 4.3 3.9 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/155895-156904/WorkforceNow-vs-PrimePay) [greytHR](https://www.capterra.com/p/150850/greytHR/)[4.32 (295)](https://www.capterra.com/p/150850/greytHR/reviews/) vs [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[4.56 (1,313)](https://www.capterra.com/p/185859/RUN/reviews/) $50/month Price Contact vendor for pricing 4.2 Features 4.5 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/150850-185859/greytHR-vs-RUN) [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) vs [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[4.56 (1,313)](https://www.capterra.com/p/185859/RUN/reviews/) Contact vendor for pricing Price Contact vendor for pricing 3.8 Features 4.5 3.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/156904-185859/PrimePay-vs-RUN) [greytHR](https://www.capterra.com/p/150850/greytHR/)[4.32 (295)](https://www.capterra.com/p/150850/greytHR/reviews/) vs [Patriot Payroll](https://www.capterra.com/p/116050/Patriot-Payroll/)[4.81 (3,627)](https://www.capterra.com/p/116050/Patriot-Payroll/reviews/) $50/month Price $17/month 4.2 Features 4.7 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/116050-150850/Patriot-Payroll-vs-greytHR) [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) vs [Patriot Payroll](https://www.capterra.com/p/116050/Patriot-Payroll/)[4.81 (3,627)](https://www.capterra.com/p/116050/Patriot-Payroll/reviews/) Contact vendor for pricing Price $17/month 3.8 Features 4.7 3.9 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/116050-156904/Patriot-Payroll-vs-PrimePay)