Capterra Logo
Helping businesses choose better software since 1999

Viral Loops vs ReferralHero: Which is a better fit?

Updated on December 12th, 2024
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Key features rated by users
Features selected based on 1,293 reviews from Referral users.
% Fit
High performer
Feature ratings
Referral Tracking
4.5
Conversion Tracking
4.3
Rewards Management
4.3
Campaign Management
4.1
Third-Party Integrations
4.5
% Fit
Missing features
Not enough reviews
Feature ratings
Referral Tracking
5.0
Conversion Tracking
NA
Rewards Management
5.0
Campaign Management
5.0
Third-Party Integrations
NA
User satisfaction
4.6
User reviews105
Ease of use
4.4
Functionality
4.3
Value for money
4.2
Customer support
4.6
4.6
User reviews37
Ease of use
4.5
Functionality
4.4
Value for money
4.4
Customer support
4.6
Price starts from
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Newsletters, eCommerce, or software businesses are willing to grow organically through their audience. Start-ups who are looking to grow their audience Fintech companies who want to generate leads

B2B brands, B2C brands, blockchain companies, crypto companies, fintech companies, mobile app companies, and SaaS companies.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Taylor May W
VP, Operations
3.0

Taylor M.: Hi, my name's Taylor. I'm the Vice President of Operations for a small business, and my review for Viral Loops is a three out of five. We wanted to roll out our first referral program, and we discovered Viral Loops through reviewing online reviews and searching the web for the best solution available on the market. We did a couple of demos with other providers, but the Viral Loops platform appeared to have the most user-friendly interface, so we chose them in the end. We chose Viral Loops because their user interface for our team appeared to be really easy to integrate, really easy to roll out without further support required. We felt like we could do it ourselves without having to pay for a premium onboarding service, and they did appear during the demo to have a really easy-to-use payment mechanism. So one of the challenges with referral programs is obviously how you pay out people who successfully achieve the milestones to earn rewards, and we believe that they had integrations with a platform that would be really easy for us to stand up without our engineering team getting involved. Getting set up with Viral Loops was unfortunately not as easy as they let on during the demos. We had numerous exchanges back and forth with the gentleman who originally did the demo with us, and we really struggled to get the platform to look the way we wanted it to. Ultimately, they ended up trying to sell us an add-on where we had to use their team for a fee to try and build the platform to be like what they had demonstrated to us. For anyone considering Viral Loops, I would suggest that you do your due diligence, make sure that you have engineering or technical support on standby to help with the onboarding process, and that you pay for the more premium service with Viral Loops, because the basic do-it-yourself service we found was really hard to use. The user experience for both us and for customers was going to be very awkward and kind of clunky. So you need to have technical support, which we unfortunately didn't have the budget for to roll out something successful with Viral Loops.

How Capterra sources reviews
View all video reviews
No video reviews yet
User interface
150927 video thumbnail}
1 Video
No videos provided by vendor
150927
4 screenshots
164938
3 screenshots

Viral Loops

Top Features
29/42
  • Alerts/Notifications
  • Commission Management
  • Contact Management
  • Customer Segmentation
  • Customizable Reports
  • Discount Management
  • For Employee Referrals
  • Incentive Management
  • Lead Management
  • Promotions Management
  • Real-Time Reporting
  • ROI Tracking
  • Social Promotion
  • Activity Dashboard
  • Activity Tracking
  • Affiliate Management
  • API
  • Campaign Analytics
  • Campaign Management
  • Conversion Tracking
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Email Marketing
  • Employee Referral Management
  • Engagement Tracking
  • For Customer Referrals
  • Fraud Detection
  • Gamification
  • Lead Capture
  • Lead Engagement
  • Lead Generation
  • Loyalty Program
  • Multi-Campaign
  • Multi-Channel Marketing
  • Performance Metrics
  • Referral Templates
  • Referral Tracking
  • Reporting & Statistics
  • Rewards Management
  • Social Media Integration
  • Third-Party Integrations
See All features
Hide Referral Software Features -

ReferralHero

5/42
Show Referral Software Features +

Viral Loops

--

ReferralHero

--

Viral Loops
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ReferralHero
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Viral Loops
  • By Viral Loops
  • Located in United Kingdom
  • Founded in 2016
ReferralHero
  • By ReferralHero
  • Located in United Kingdom
  • Founded in 2016
Recommendations

Products similar to those you're currently comparing: