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Flock vs Cisco Unified Communications Manager: Which is a better fit?

Updated on January 5th, 2025
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Summary
Features in Unified Communications
14
Best performer
38
  • Alerts/Notifications
  • Chat/Messaging
  • Contact Management
11
38
  • Caller ID
  • Call Monitoring
  • Call Recording
User satisfaction
4.5
User reviews343
Ease of use
4.6
Functionality
4.4
Value for money
4.6
Customer support
4.5
4.3
User reviews75
Ease of use
3.7
Functionality
4.3
Value for money
3.7
Customer support
4.1
Price starts from
/user
Monthly subscription
Free version
Free trial
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Not provided by vendor
Free version
Free trial
Best for

Flock is used by teams of all sizes - at workplaces, educational institutes and communities. We're already serving over 25,000 companies across the globe.

Not provided by vendor

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-04b88e35-5c59-4ed5-b9e6-08d8c31fabd1
Ramin (Remi) S
Marketing Associate
4.0

Ramin S.: Hi, my name is Ramin and I am a partner marketing specialist at a software technology company and I give Flock a four out of five. Our daily use for the application itself is team collaboration and communication across folks that are in multiple places across the entire globe. To be able to stay connected on tasks and communicate on different issues that could be going on daily is something that we rely on Flock just to make sure nothing gets missed and that the communication is as open and transparent as possible. What I really like about Flock is the ability to assign tasks and keep live updates on tasks with different folks within our organization. So seeing live stats and live messages of where things are at and how we can make sure that things get done and not lost in the day-to-day offerings in the workplace, I think that's where we can really see the successes of Flock really stand out. What I don't really like about Flock is within the capabilities of its messaging limits. So there is a 10,000 message limit, so we've had issues around being able to refer back to historical messages within, whether it's a project or just the chat itself. So that is something that could be potentially resolved at some point. And then also, its integration capabilities with certain apps just aren't there yet. So hopefully that's something that comes down the line. But as far as its day-to-day and functionality and being able to work within a team, it has everything you need.

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video-f5e886ff-5d7b-4c18-f0a7-08d8bc0d2c3e
praveen K
systems engineer
4.0

Praveen: Hey, my name is Praveen. I work for a state agency, and I rate Cisco UCS four out of five. So basically Cisco UCS is used for infrastructure with everything like server, storage, and backups in a single pane of glass. The thing that I like more about Cisco UCS is service profiles. Service profiles are basically used like a one-stop. You can install one golden template and you can deploy this onto 100 of your hosts. So the things that I don't like in Cisco UCS is the installation. We need to install the servers, and then store it, and also configuration of backups. All these things will be a little bit difficult and time-consuming process.

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User interface
151072 video thumbnail}
1 Video
157096 video thumbnail}
1 Video
151072
5 screenshots
No screenshots provided by vendor

Flock

Top Features
14/38
  • Activity Dashboard
  • Activity Tracking
  • Call Center Management
  • Caller ID
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Customizable Reports
  • Electronic Faxes
  • Group Messaging
  • Interaction Tracking
  • IVR
  • Real-Time Reporting
  • Reporting & Statistics
  • Single Sign On
  • SMS Messaging
  • SSL Security
  • Trend Analysis
  • Video Call Recording
  • Virtual Backgrounds
  • Virtual Voicemail
  • Voice Mail
  • Access Controls/Permissions
  • Alerts/Notifications
  • Chat/Messaging
  • Contact Management
  • File Sharing
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Screen Sharing
  • Task Management
  • Third-Party Integrations
  • Two-Way Audio & Video
  • Video Conferencing
See All features
Hide Unified Communications Software Features -

Cisco Unified Communications Manager

11/38
Show Unified Communications Software Features +

Cisco Unified Communications Manager

--

Flock
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Cisco Unified Communications Manager
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Flock
  • By Flock
  • Located in United Arab Emirates
  • Founded in 2014
Cisco Unified Communications Manager
  • By Cisco
  • Located in United States
  • Founded in 2010
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