# Compare Crisp vs tawk.to 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Crisp and tawk.to based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/151292-167792/Crisp-vs-tawk-to

---

# Crisp vs tawk.to Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Crisptawk.to2/4 selected

[Crisp](https://www.capterra.com/p/151292/Crisp/)[4.6 (147)](https://www.capterra.com/p/151292/Crisp/reviews/)

[tawk.to](https://www.capterra.com/p/167792/tawk-to/)[4.6 (343)](https://www.capterra.com/p/167792/tawk-to/reviews/)

[## Crisp](https://www.capterra.com/p/151292/Crisp/)[4.6 (147)](https://www.capterra.com/p/151292/Crisp/reviews/)

Starting Price

$45.00/month

Value-for-Money

4.5

Functionality

4.4

Ease of Use

4.5

Customer Service

4.5

Reviews Sentiment

Based on [147 reviews](#user-reviews)

Positive

137

Neutral

6

Negative

4

[## tawk.to](https://www.capterra.com/p/167792/tawk-to/)[4.6 (343)](https://www.capterra.com/p/167792/tawk-to/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.6

Functionality

4.4

Ease of Use

4.6

Customer Service

4.3

Reviews Sentiment

Based on [343 reviews](#user-reviews)

Positive

323

Neutral

13

Negative

7

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## Summary

* * *

Key features rated by users

Features selected based on 6,721 reviews from live chat software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

73%Fit

Missing features

Feature ratings

Single Sign On

NA

Chat/Messaging

4.9

Real-Time Notifications

4.6

Real-Time Monitoring

4.7

Mobile Access

4.4

72%Fit

Missing features

Feature ratings

Single Sign On

NA

Chat/Messaging

4.6

Real-Time Notifications

4.5

Real-Time Monitoring

4.4

Mobile Access

4.5

User satisfaction

User satisfaction

4.6

User reviews[147](https://www.capterra.com/p/151292/Crisp/reviews/)

Ease of use

4.5

Functionality

4.4

Value for money

4.5

Customer support

4.5

User satisfaction

4.6

User reviews[343](https://www.capterra.com/p/167792/tawk-to/reviews/)

Ease of use

4.6

Functionality

4.4

Value for money

4.6

Customer support

4.3

Price starts from

Price starts from

$45Other, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

600,000+ companies are using Crisp to talk with their customers on any channel, increase internal collaboration and drive more sales.

Best for

Businesses that wish to communicate with customers and visitors on their website, mobile app or from a free customizable page.

## User reviews

Pros & cons

LM

Leandi M.

Product Manager and Conversational AI

> "It's value for money already bringing us a 40% reduction in queries (and increasing) due to their AI handling mundane..."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___7121178)

LM

Leandi M.

Product Manager and Conversational AI

> "There is no way to see what an Agent was up to exactly during their day, log on / idle / log out + unique conversations..."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___7121178)

LK

Latisha K.

Sales support specialist

> "This feature not only emphasizes their commitment to user experience but also fosters a collaborative environment for..."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6843341)

MN

Maxxie N.

Customer Support Team Lead

> "Not being able to export a full chat transcript, not being able to filter chat based on specific dates"

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6830613)

RL

Roberta L.

Head of Customer Operations

> "For agents it's really simple to use and manage conversations, translations work well, general campaigns and set-ups are..."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6852118)

IB

Ivan B.

Trainer and technical support for retail

> "The notification sending of the app and e-mail was really unstable and after the initital period (two months or so) the..."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6569035)

VR

Verified Reviewer

VP of Marketing

> "Crisp has one of the most generous free trials at 100 profiles and 2 seats."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6836657)

RL

Roberta L.

Head of Customer Operations

> "When the operation starts getting more complex sometimes it gets tricky to find workarounds for all needs."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6852118)

IB

Ivan B.

Trainer and technical support for retail

> "Crisp has a very straightforward and, I can say, easy way to program your chat bot and has had an inbox that feels very..."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6569035)

LL

Lydie L.

Customer Support

> "Some issues with our proxy (Crisp is not shown to every user)"

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6838877)

Sayuj K.

Server Operator

> "Crisp offers a great solution for customer management, with a simple and easy to use interface, seamless integrations..."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___5072803)

SS

Santeri S.

Tech Support Specialist

> "Knowledge base editor uses Markdown, and the WYSIWYG editor isn't living up to the name (you don't always get what you see)."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6767094)

LL

Lydie L.

Customer Support

> "I would say it's good if you're looking an easy way to manage support tickets thanks to a great UX/UI"

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6838877)

SL

Steinar L.

Co-founder

> "I.e. I would like to have more sub-inboxes, but I'm not paying $200 per month extra for that."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6853478)

LK

Latisha K.

Sales support specialist

> "Furthermore, I'd like to give a shoutout to the dedicated support team at Crisp for their outstanding work – keep it up!"

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6843341)

OA

Oleksandr A.

CEO and Founder

> "There is no option to mark conversations as unread. Because of this, our support department sometimes misses requests."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6785843)

LL

Lauritz L.

Co-Founder

> "Our customers are able to communicate with us seamlessly, and the whole interaction cycle feels incredibly polished."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6760062)

DV

Dennis V.

Founding Product Engineer

> "The user interface sometimes is too bloated in the backoffice"

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6760056)

SM

Sam M.

Owner

> "I was genuinely very impressed with how capable and responsive the AI felt straight out of the box, delivering value..."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6887797)

SF

Stefan F.

Co-founder

> "That we didn't implement it earlier and used Facebook Business Messenger chat (that sucks so hard)."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6755404)

ME

Matthew E.

CTO

> "Crisp has enabled us to provide our customers with best-in-class support."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6769696)

NV

Nadia V.

Support Manager

> "You can't filter between live chat and emails"

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___4896479)

VR

Verified Reviewer

CEO

> "We've been using Crisp for about 7 years so far on one of our projects and our experience is great so we are integrating it..."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6778230)

JB

Johnathan B.

CEO

> "Email campaign reporting isn't as detailed as I'd like"

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6258529)

RL

Roberta L.

Head of Customer Operations

> "Recently, I started talking to Pedro, super nice, attentive, helpful, going the extra mile to help."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6852118)

FS

Fernando S.

Marketing Manager

> "For example ActiveCampaign that's a real CRM but very expensive for email marketing and doesn't have direct integrations..."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___4718730)

KB

Kateryna B.

Product Manager

> "I like that we can manage all our websites in one account and it's very easy to switch between them."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6313160)

VR

Verified Reviewer

Director

> "It is not possible to view rich-content emails i.e. no HTML emails."

[See full review](https://www.capterra.com/p/151292/Crisp/#GetApp___3167600)

Savya S.

Server Administrator

> "Crisp has made it so much easier to communicate with customers, and provide a much better way to handle them using the chat..."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___5000913)

VR

Verified Reviewer

Director

> "Even the: VIEW ORIGINAL EMAIL option does not fully work."

[See full review](https://www.capterra.com/p/151292/Crisp/#GetApp___3167600)

VR

Verified Reviewer

Founder

> "We implemented it quickly and it was up and running without any major issues."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___7042142)

RK

Richard K.

Security & Privacy Consultant

> "The conversation history view was a bit baffling to me at times."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___3502026)

ES

Emily S.

Lead

> "Extremely use friendly and great documentation and support."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6814639)

VR

Verified Reviewer

Director

> "They appear in plain-text and are unreadable."

[See full review](https://www.capterra.com/p/151292/Crisp/#GetApp___3167600)

VR

Verified Reviewer

Founder

> "The service they give from their customer representatives is really good."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___7042142)

VR

Verified Reviewer

Director

> "Well let me warn you, their email functionality is lacking!"

[See full review](https://www.capterra.com/p/151292/Crisp/#GetApp___3167600)

KB

Kateryna B.

Product Manager

> "Easy setup and customization are also among its perks."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6313160)

PD

Pedro D.

Customer Success Manager

> "In addition to it, all data in PipeDrive is now mixed up since we attempted to integrate."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___2677551)

[View Reviews](https://www.capterra.com/p/151292/Crisp/reviews/)

AA

Aditya A.

Customer Service Representative

> "I like that I can manage multiple chats at once, observe what people are typing before they hit send and pitch in with canned replies..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6788972)

HS

Harry S.

Head of CSM

> "Didn’t connect into other apps as welll as alternatives."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___7052851)

HK

Harish K.

Lead Web Developer

> "It's made real-time support easier to handle, improving our service and speeding up the response at Erudite Web Solutions."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___7041924)

KK

Kenna K.

Digital Media Systems Lead

> "It doesn't integrate very well with our current software"

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6812615)

CTB

Connor T. B.

Financial Operations Manager

> "Our customers now have a hotline to us during business hours, and it makes us look good on our response times."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6816844)

OS

Oscar S.

Operations Manager

> "Honestly, I can't remember a time when Tawk.to was not working or had issues."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___7002774)

CTB

Connor T. B.

Financial Operations Manager

> "It decreased our call volume and helped us resolve B2B order challenges more easily."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6816844)

VR

Verified Reviewer

Web

> "Set up was easy, overall a decent product for the price, or lack of price, but when it comes to data safety, and their lack of..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6591794)

HK

Harish K.

Lead Web Developer

> "Tawk.to is a great option for handling client chats and quick questions right from our web projects."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___7041924)

Rohit A.

Founder

> "It may take 30 to 60 minutes for notice emails from missed chats to arrive, which means you won't see the individual while they're..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5054586)

AWT

Aldrin Wilfred T.

Business Development Manager

> "The most I like about tawk.to is the instant notification and the visibility to see what a client is about to type or convey, so i..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4891464)

IA

Itunu A.

Customer service

> "The only problem I experienced with tawk.to is the moment you are not active on that page after a while it log you out or you even miss..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3817781)

VR

Verified Reviewer

CIMI

> "Especially if you are running a busy website and need a handy, user-friendly and efficient live chat tool that works on the desktop as..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4848467)

KM

Kavin M.

Web Developer

> "The one thing that I don't like is that they added the tawk.to branding in the free version."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4807268)

Carine Sylvie T.

Remote administrative assistant

> "As well as live chat, it allows you to build up a knowledge base to guide customers through most processes."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6025060)

VR

Verified Reviewer

Digital Marketing Executive

> "lack of automation capabilities and it is not interactive chatbot"

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6147431)

SW

Steve W.

Director

> "It was also free to use."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6827247)

Ferşat Ö.

Owner

> "It has poor documentation and you must handle what you need by yourself."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5021570)

TB

Tyler B.

Digital Asset Manager

> "Their chat is great, has a ton of add on functionality if you want it, but if you want bare-bones its able to to that for you as well. "

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6041200)

VR

Verified Reviewer

Web

> "Poor customer service."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6591794)

Marianela F.

Water Treatment and Environmental Management Consultant

> "On the other hand, Tawk.to has interesting features within the platform, such as making annotations in each chat, the ability to view a..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4515226)

RM

Rosalina M.

Executive Assistant

> "Tawk.to's announcing and investigation highlights are to some degree restricted, making it hard to dissect execution and pursue..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4628761)

Pascual G.

Project Manager

> "Tawk.to has a fairly complete interactive panel for the client and allows us to provide valuable information about visitors, in chats..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3735370)

JW

Jennifer W.

Accounts Receivable

> "Frequently have to restart the program due to not being able to open the chats or resize. If they could fix this, it would be back to..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4328539)

RM

Rosalina M.

Executive Assistant

> "Adjustable Visit Gadget: Tawk.to's talk gadget is completely adaptable, permitting organizations to customize it to match their marking..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4628761)

KP

Kathy P.

Owner

> "The only thing I find annoying with the program is, I have to log into my account on their website in order to show I was online."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4345865)

MS

Mark S.

Sales and Marketing

> "The best feature of Tawk.to is that the basic chat system (which is actually quite advanced for what it is) is forever free."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5015130)

RJ

Ryan J.

Founder

> "Finally, there are some reports of bugs and glitches that can cause issues when using the platform which can be extremely frustrating."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4231203)

MM

Marek M.

Senior IT Manager

> "I am also interested in some chatbot options and automatic replies, this is what I need to investigate, but it seems the functionality..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4796555)

PE

Precious E.

Community Manager/Builder

> "I would say the pop-up whenever I open a website can be pretty distracting when in fact I just wanted some information."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4605712)

VR

Verified Reviewer

Digital Marketing Executive

> "It help us capture leads in live chat"

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6147431)

Bill B.

President

> "For example, if you are monitoring two web sites and happen to miss a chat request from one site, the interface doesn't show you that..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3241543)

JN

Joseph N.

Information Technology Specialist

> "tawk.to integrated well with our website which makes it easy to communicate with online visitors."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6279458)

AT

Anurag T.

Technical Support Specialist

> "What I like least about tawk.to Sometimes it loses the connection and we need to reload it again"

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4673012)

DK

Deepanshu K.

Reporting Manager

> "Interface is excellent."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6633324)

Ngalla B.

CEO

> "Sometimes I don't receive notifications especially when I'm not monitoring it."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4173060)

Dmitrijs M.

CTO

> "Tawk.to is a trustful side-kick for several of sites that we have developed."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5000759)

AH

Amrut H.

CSR

> "the chat notification music, that is toooooo loud"

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4642312)

Henri H.

Web designer

> "What's more, thanks to its plugin, it's easy to integrate into Wordpress websites."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5084698)

Bill B.

President

> "The result is that a user question may have been posted that you don't see for days, which makes you look unresponsive at times."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3241543)

RJ

Ryan J.

Founder

> "The chatbot is also very customizable; I can create different conversation flows depending on what the customer needs."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4231203)

OO

Oluwafisayo O.

Customer experience

> "Having alot of issues with network, disconnects customers and agents during chat."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3325889)

RM

Rosalina M.

Executive Assistant

> "Multi-Language Backing: Tawk.to upholds north of 40 dialects, making it simple to speak with clients and site guests from around the..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4628761)

AR

Anthony R.

Owner

> "The only thing I always dislike about any software is the branding that comes along with it. "

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3243141)

KK

Kimmo K.

Customer Service Improvement Manager

> "Easy to get started with, comes with good reporting functions and good customer tracking."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4919476)

RM

Ryan M.

IT Manager

> "The notifications are inconsistent, and if you aren't monitoring it 24/7 you will miss people talking to you."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2740286)

VR

Verified Reviewer

Digital platform Architect

> "i never saw such a great support before with any software in my life, live chat, and live zoom call 2 members not only one to fix my..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#GetApp___3579927)

RM

Ryan M.

IT Manager

> "It's just not the best, we use it because it gives us good value for a cheaper price, but it's not consistent in how it handles things..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2740286)

HS

Hardik S.

Customer Relation Team

> "Since it's my regular job to communicate with our customers and the people who contact us with this software, This is really good..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4642317)

JL

Jorge L.

Marketing Manager

> "The Windows software it's not reliable at all. While the website side works perfectly, the other side doesn't keep up with that."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2683797)

MS

Mark S.

Sales and Marketing

> "This is a fantastic product that I would highly recommend to anyone looking to add a chat functionality to their website."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5015130)

Ethan S.

Travel Consultant

> "The tracking tool is confusing and doesn't really display statistics clearly."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2190887)

Bill B.

President

> "With a short script include into our web site and a simple desktop application to install, we have instant visibility into who is..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3241543)

JL

Jorge L.

Marketing Manager

> "That forces you to use the web browser client which is not that convenient."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2683797)

Luke H.

Founder

> "I like the web notifications too and email if people chat as well as the app notification."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3950282)

Pemba Tshiring S.

SEO Specialist

> "Nothing that i don't like about the software its really easy to use and install and also the free version has more than enough features..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2788434)

KM

Kavin M.

Web Developer

> "The easy of access is awesome and the functionality is also good."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4807268)

SY

SERDAR Y.

Call Center Manager

> "It is a bit difficult to reach an official when we have technical problems"

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2506650)

HS

Hardik S.

Customer Relation Team

> "The chat feature for support, which our customers use frequently, is a good part of this software."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4642317)

VJ

Viktoria J.

Customer Support

> "The backend was a bit complicated and had many options I never actually used."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2644034)

RM

Rosalina M.

Executive Assistant

> "Tawk.to is totally allowed to utilize, making it an appealing choice for independent companies with restricted financial plans."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4628761)

CN

Charan N.

Android developer

> "They do not have good SDK's to integrate into apps."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2325612)

AR

Anthony R.

Owner

> "Of course they have their upsells like any other company such as hiring agents to work for you company, remove branding, etc. But for..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3243141)

NJ

Nenad J.

Founder

> "it doesn't keep up UI and ease wise compared to paid tools -"

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2695302)

VR

Verified Reviewer

Sales Manager

> "It helped me to increase my sales and to upgrade the user experience, and support."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3722437)

Chris H.

CEO

> "Tricky to manage users and see all messages sometimes"

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2452263)

ET

Eliza T.

Digital Marketing Specialist

> "If you're looking to add a Live Chat option on your website, get this software RIGHT NOW!"

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4157273)

VIJETA K.

Digital Marketing Executive

> "Only incoming chat voice is a little irritating."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2175136)

VR

Verified Reviewer

GM

> "Client seem to enjoy the fact they can talk to us and it helps to convert users to clients."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3638731)

AG

Ankit G.

Founder

> "It's a no-brainer choice for anyone who isn't looking to spend much on a customer chat tool."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2708905)

CC

Cristina C.

webmaster

> "It works, it can be easily customized, it is very easy to be in contact with our possible clients and to answer to all those who just..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4343538)

RM

Ryan M.

IT Manager

> "This is great and also part of what chat systems online suffer from, but this one seems even worse."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2740286)

[View Reviews](https://www.capterra.com/p/167792/tawk-to/reviews/)

## User interface

[Crisp](https://www.capterra.com/p/151292/Crisp/)

4.56 (147)

[tawk.to](https://www.capterra.com/p/167792/tawk-to/)

4.55 (343)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

API

120

Important

Crisp

Top features

30/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/151292/Crisp/#features)

tawk.to

23/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/167792/tawk-to/#features)

### Recognition

Crisp is recognized as a top-rated tool in 2 Capterra Shortlist reports

tawk.to is recognized as a top-rated tool in 4 Capterra Shortlist reports

Best Value Live ChatSoftware (2022) 

### Deployment & support

Crisp

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

tawk.to

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Crisp

-   By Crisp
-   Located in France
-   Founded in 2015

tawk.to

-   By tawk.to
-   Located in United States
-   Founded in 2012

## Popular Comparisons

[Crisp](https://www.capterra.com/p/151292/Crisp/)[4.56 (147)](https://www.capterra.com/p/151292/Crisp/reviews/)

vs

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Contact vendor for pricing

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4.8

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[Crisp](https://www.capterra.com/p/151292/Crisp/)[4.56 (147)](https://www.capterra.com/p/151292/Crisp/reviews/)

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[tawk.to](https://www.capterra.com/p/167792/tawk-to/)[4.55 (343)](https://www.capterra.com/p/167792/tawk-to/reviews/)

vs

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4.4

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4.6

4.6

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[View full comparison](https://www.capterra.com/compare/135003-167792/Slack-vs-tawk-to)

[Crisp](https://www.capterra.com/p/151292/Crisp/)[4.56 (147)](https://www.capterra.com/p/151292/Crisp/reviews/)

vs

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$45/month

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4.4

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4.5

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[View full comparison](https://www.capterra.com/compare/62194-151292/LiveChat-vs-Crisp)

[tawk.to](https://www.capterra.com/p/167792/tawk-to/)[4.55 (343)](https://www.capterra.com/p/167792/tawk-to/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$0

Price

$25/month

4.4

Features

4.5

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-167792/LiveChat-vs-tawk-to)

[Crisp](https://www.capterra.com/p/151292/Crisp/)[4.56 (147)](https://www.capterra.com/p/151292/Crisp/reviews/)

vs

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$45/month

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$0/month

4.4

Features

4.6

4.5

Ease of Use

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[View full comparison](https://www.capterra.com/compare/144040-151292/Tidio-Chat-vs-Crisp)

[tawk.to](https://www.capterra.com/p/167792/tawk-to/)[4.55 (343)](https://www.capterra.com/p/167792/tawk-to/reviews/)

vs

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$0

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4.4

Features

4.6

4.6

Ease of Use

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[View full comparison](https://www.capterra.com/compare/102188-167792/LiveAgent-vs-tawk-to)

[Crisp](https://www.capterra.com/p/151292/Crisp/)[4.56 (147)](https://www.capterra.com/p/151292/Crisp/reviews/)

vs

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4.4

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4.5

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[tawk.to](https://www.capterra.com/p/167792/tawk-to/)[4.55 (343)](https://www.capterra.com/p/167792/tawk-to/reviews/)

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