# Compare Crisp vs Zoho Desk 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Crisp and Zoho Desk based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/151292-169505/Crisp-vs-Zoho-Desk

---

# Crisp vs Zoho Desk Features and Cost Comparison

Last updated March 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

CrispZoho Desk2/4 selected

[Crisp](https://www.capterra.com/p/151292/Crisp/)[4.6 (147)](https://www.capterra.com/p/151292/Crisp/reviews/)

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

[## Crisp](https://www.capterra.com/p/151292/Crisp/)[4.6 (147)](https://www.capterra.com/p/151292/Crisp/reviews/)

Starting Price

$45.00/month

Value-for-Money

4.5

Functionality

4.4

Ease of Use

4.5

Customer Service

4.5

Reviews Sentiment

Based on [147 reviews](#user-reviews)

Positive

137

Neutral

6

Negative

4

[## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting Price

$20.00/month

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.4

Customer Service

4.3

Reviews Sentiment

Based on [2,212 reviews](#user-reviews)

Positive

2,071

Neutral

120

Negative

21

## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 6,721 reviews from live chat software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

73%Fit

Missing features

Feature ratings

Single Sign On

NA

Chat/Messaging

4.9

Real-Time Notifications

4.6

Real-Time Monitoring

4.7

Mobile Access

4.4

63%Fit

Not enough reviews

Feature ratings

Single Sign On

\--

Chat/Messaging

4.7

Real-Time Notifications

4.5

Real-Time Monitoring

\--

Mobile Access

4.4

User satisfaction

User satisfaction

4.6

User reviews[147](https://www.capterra.com/p/151292/Crisp/reviews/)

Ease of use

4.5

Functionality

4.4

Value for money

4.5

Customer support

4.5

User satisfaction

4.5

User reviews[2,212](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Ease of use

4.4

Functionality

4.5

Value for money

4.5

Customer support

4.3

Price starts from

Price starts from

$45Other, Per Month

-   Free version
-   Free trial

Price starts from

$20Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

600,000+ companies are using Crisp to talk with their customers on any channel, increase internal collaboration and drive more sales.

Best for

Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries.

## User reviews

Pros & cons

LM

Leandi M.

Product Manager and Conversational AI

> "It's value for money already bringing us a 40% reduction in queries (and increasing) due to their AI handling mundane..."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___7121178)

LM

Leandi M.

Product Manager and Conversational AI

> "There is no way to see what an Agent was up to exactly during their day, log on / idle / log out + unique conversations..."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___7121178)

LK

Latisha K.

Sales support specialist

> "This feature not only emphasizes their commitment to user experience but also fosters a collaborative environment for..."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6843341)

MN

Maxxie N.

Customer Support Team Lead

> "Not being able to export a full chat transcript, not being able to filter chat based on specific dates"

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6830613)

RL

Roberta L.

Head of Customer Operations

> "For agents it's really simple to use and manage conversations, translations work well, general campaigns and set-ups are..."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6852118)

IB

Ivan B.

Trainer and technical support for retail

> "The notification sending of the app and e-mail was really unstable and after the initital period (two months or so) the..."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6569035)

VR

Verified Reviewer

VP of Marketing

> "Crisp has one of the most generous free trials at 100 profiles and 2 seats."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6836657)

RL

Roberta L.

Head of Customer Operations

> "When the operation starts getting more complex sometimes it gets tricky to find workarounds for all needs."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6852118)

IB

Ivan B.

Trainer and technical support for retail

> "Crisp has a very straightforward and, I can say, easy way to program your chat bot and has had an inbox that feels very..."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6569035)

LL

Lydie L.

Customer Support

> "Some issues with our proxy (Crisp is not shown to every user)"

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6838877)

Sayuj K.

Server Operator

> "Crisp offers a great solution for customer management, with a simple and easy to use interface, seamless integrations..."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___5072803)

SS

Santeri S.

Tech Support Specialist

> "Knowledge base editor uses Markdown, and the WYSIWYG editor isn't living up to the name (you don't always get what you see)."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6767094)

LL

Lydie L.

Customer Support

> "I would say it's good if you're looking an easy way to manage support tickets thanks to a great UX/UI"

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6838877)

SL

Steinar L.

Co-founder

> "I.e. I would like to have more sub-inboxes, but I'm not paying $200 per month extra for that."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6853478)

LK

Latisha K.

Sales support specialist

> "Furthermore, I'd like to give a shoutout to the dedicated support team at Crisp for their outstanding work – keep it up!"

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6843341)

OA

Oleksandr A.

CEO and Founder

> "There is no option to mark conversations as unread. Because of this, our support department sometimes misses requests."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6785843)

LL

Lauritz L.

Co-Founder

> "Our customers are able to communicate with us seamlessly, and the whole interaction cycle feels incredibly polished."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6760062)

DV

Dennis V.

Founding Product Engineer

> "The user interface sometimes is too bloated in the backoffice"

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6760056)

SM

Sam M.

Owner

> "I was genuinely very impressed with how capable and responsive the AI felt straight out of the box, delivering value..."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6887797)

SF

Stefan F.

Co-founder

> "That we didn't implement it earlier and used Facebook Business Messenger chat (that sucks so hard)."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6755404)

ME

Matthew E.

CTO

> "Crisp has enabled us to provide our customers with best-in-class support."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6769696)

NV

Nadia V.

Support Manager

> "You can't filter between live chat and emails"

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___4896479)

VR

Verified Reviewer

CEO

> "We've been using Crisp for about 7 years so far on one of our projects and our experience is great so we are integrating it..."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6778230)

JB

Johnathan B.

CEO

> "Email campaign reporting isn't as detailed as I'd like"

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6258529)

RL

Roberta L.

Head of Customer Operations

> "Recently, I started talking to Pedro, super nice, attentive, helpful, going the extra mile to help."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6852118)

FS

Fernando S.

Marketing Manager

> "For example ActiveCampaign that's a real CRM but very expensive for email marketing and doesn't have direct integrations..."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___4718730)

KB

Kateryna B.

Product Manager

> "I like that we can manage all our websites in one account and it's very easy to switch between them."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6313160)

VR

Verified Reviewer

Director

> "It is not possible to view rich-content emails i.e. no HTML emails."

[See full review](https://www.capterra.com/p/151292/Crisp/#GetApp___3167600)

Savya S.

Server Administrator

> "Crisp has made it so much easier to communicate with customers, and provide a much better way to handle them using the chat..."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___5000913)

VR

Verified Reviewer

Director

> "Even the: VIEW ORIGINAL EMAIL option does not fully work."

[See full review](https://www.capterra.com/p/151292/Crisp/#GetApp___3167600)

VR

Verified Reviewer

Founder

> "We implemented it quickly and it was up and running without any major issues."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___7042142)

RK

Richard K.

Security & Privacy Consultant

> "The conversation history view was a bit baffling to me at times."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___3502026)

ES

Emily S.

Lead

> "Extremely use friendly and great documentation and support."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6814639)

VR

Verified Reviewer

Director

> "They appear in plain-text and are unreadable."

[See full review](https://www.capterra.com/p/151292/Crisp/#GetApp___3167600)

VR

Verified Reviewer

Founder

> "The service they give from their customer representatives is really good."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___7042142)

VR

Verified Reviewer

Director

> "Well let me warn you, their email functionality is lacking!"

[See full review](https://www.capterra.com/p/151292/Crisp/#GetApp___3167600)

KB

Kateryna B.

Product Manager

> "Easy setup and customization are also among its perks."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6313160)

PD

Pedro D.

Customer Success Manager

> "In addition to it, all data in PipeDrive is now mixed up since we attempted to integrate."

[See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___2677551)

[View Reviews](https://www.capterra.com/p/151292/Crisp/reviews/)

DM

David M.

Technical Support Engineer

> "I like the most that I can open a customer record and see all previous tickets, notes, and conversations all at the same time, and this way, I can understand..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7062256)

DR

Daniel R.

Product Manager

> "Sometimes mail integration fails l, so we always mount the mail account directly to be sure we don’t miss tickets."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7027526)

GL

Garcia L.

Technology Solutions Manager

> "Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat discussions with users..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6870504)

RB

Rian B.

Technical Support Specialist

> "Ticket statuses in the mobile app are sometimes slow to update, and that’s annoying since I’m fixing things on the go for Artamara’s clients."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6780610)

FB

Francois B.

Operation Manager

> "Zoho Desk allowed me to work with emails, live chat, social, web forms, and calls via a single inbox."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6881947)

NT

Narenthira T.

Freelancer

> "Attempting to use there Programming interface to get to end client usefulness is unimaginable without the SDKs which are unusable in a cross stage..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342)

VP

Ville P.

Specialist

> "It allowed us to transition from a messy shared inbox to a professional, automated ticketing system."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7091147)

PS

Pereira S.

Informatics Engineer

> "Additionally, the customer portal cannot be customised or designed to match company's brand colours and consistency."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629)

FB

Francois B.

Operation Manager

> "The AI-powered responses, streamlined ticket pipeline and intelligent dashboards enabled me to have full control of support functions."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6881947)

ClJ

Céline J.

Social Media Manager

> "The mobile version also needs improvement, it’s not as effective as the desktop one."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6873042)

LA

Laide A.

Chief Executive Officer

> "Zoho Desk helps us with daily tasks to maintain fluid communication with our clients and solve their demands and queries in a short period of time."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6502614)

PS

Pereira S.

Informatics Engineer

> "The lower subscription plans are kinda limiting to businesses that need more flexibility because they lack customization options."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629)

PS

Pereira S.

Informatics Engineer

> "It allows us to quickly sort customer tickets and organize our routine operations enabling us to attend and personalizing feedback for every enquiry without..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629)

SJ

Smita J.

Developer

> "The tool gives a lot of notifications with no regards to what are essential for a particular function."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6553706)

AT

Aniruddha T.

Operations Support

> "I use Zoho desk for submitting tickets and receiving tickets which has really changed the way my company and myself takes on tickets from our customers."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6534303)

Matthew B.

Director Of Marketing And Advertising

> "These include bad customer support, a complicated setup process, exorbitant costs for adding new team members, and a dearth of distinctive features in..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4938747)

PS

Pereira S.

Informatics Engineer

> "It also provide with a comprehensive customer service and help desk solution with features that enhance our customer interactions and team efficiency. "

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629)

Nikita V.

Marketing Manager CRM

> "It is not customizable to be used simultaneously in several languages and markets."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6351585)

Mustafa A.

Director

> "The overall consensus on Zoho Desk in 2026 describes it as a "powerhouse of value" that delivers enterprise-grade features at a mid-market price point."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7128971)

CS

Connor S.

Brokerage Operations Associate

> "The ticket system is a bit overwhelming and isn't quite worth it over just using a regular email inbox."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6598202)

AA

Aditya A.

Customer Service Representative

> "It is effective for me in my work because I can speed up service by dealing with support requests, so clients can get faster answers and be satisfied."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6772396)

VR

Verified Reviewer

Lead

> "The mobile app has limitations, and the free plan is restrictive. "

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6534929)

RB

Rian B.

Technical Support Specialist

> "It allows me to respond faster to support tickets and ensure our small team never misses a critical client IT ticket."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6780610)

LA

Laide A.

Chief Executive Officer

> "Some occasional system slowdowns can affect productivity."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6502614)

PJ

Peter J.

Consultant

> "Provides web-based customer support, reducing workloads and leaving our customers happy and confident in the support we provide them."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6312795)

Saskia M.

Senior Director Sales Marketing

> "I need to export data to external programs to gain a full picture of my customer service performance because the present reporting options are inadequate."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304)

TC

Tom C.

IT Technician

> "Positive, allows a MAT (Multi Academy Trust) to centralise our IT Service Desk and support every school in the trust"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6753746)

VR

Verified Reviewer

Lead

> "These factors slightly hinder an otherwise strong help desk solution."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6534929)

RM

Rebotile M.

IT Manager

> "Zoho has knowledgeable features that enable to create self service for customers."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6846750)

GF

Gabriel F.

IT Intern

> "It can be difficult to set up the knowledge base settings the first time."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6708962)

CB

Christoph B.

COO

> "The teams appreciate the ability to configure and to add / draw reports from it."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6846747)

DT

Daniel T.

IT Engineer

> "Load times and performance can be slow."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6765820)

Kaylie D.

Chief Human Resources Officer

> "We created a ticketing system that allowed us to prioritize employee requests and reduce response time."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6645199)

BS

Bruce S.

Programme Manager

> "Can sometimes feel quite clunky and take time to load"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6542234)

KZ

Katie Z.

Owner

> "Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161)

SJ

Smita J.

Developer

> "Its not very easy for new beginners to learn and use and the users need to be trained well."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6553706)

LM

Lisa M.

Recruiting and Employer Branding Specialist

> "I have created a great customer support portal where reports on product catalog and knowledgeable articles can be shared with ease. "

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6333005)

🪃 Isaac D.

CPO

> "This can be a drawback for teams that rely heavily on mobile access to provide timely customer support."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032)

PJ

Peter J.

Consultant

> "Also, workflow management, incident management and knowledge management are key pillars while using Zoho Desk."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6312795)

CB

Cherry B.

Customer Success Manager

> "There is only 1 thing I did not like about Zoho desk. While the main thing I like the most is the ability to respond or reach out to clients at a later time..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4354190)

PNK

Peter N K.

Cyber Security Engineer

> "Ticket management and real time alerts and notification makes Zoho Desk our top priority."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6668455)

VP

Victoria P.

Business partner

> "The reporting features could use some improvement, and we've experienced occasional glitches with the mobile app."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6093092)

ABHAYA S.

system engineer

> "Overall it meets the core needs of IT service management with solid flexibility and security."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6871314)

🪃 Isaac D.

CPO

> "The app occasionally feels less responsive and lacks some of the functionalities available on the desktop version."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032)

KZ

Katie Z.

Owner

> "Overall it is really easy to use and beginner friendly. And for the cost it meets the basic needs that I am looking for."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161)

BM

Beatriz M.

CUSTOMER SUPPORT SPECIALIST

> "The one thing I least like about the whole task was the ability to merge tickets."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4871416)

Ujjwal S.

Hr

> "Zoho Desk has been a reliable tool for handling customer support efficiently."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6878999)

AW

Alexander W.

Project Manager

> "Difficult permissions management and it takes a long time to get off the ground with understanding how to customize"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6173494)

YY

Yanyu Y.

Senior Data Scientist

> "The program is lauded for its high quality and wide variety of management and quality tools, such as a help desk, tickets, chat, and surveys."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5025299)

BK

Bishoy K.

Infrastructure Engineer

> "Lacks some advanced features: While Zoho Desk is a comprehensive support platform, it may lack some of the advanced features offered by other support..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4584454)

CS

Connor S.

Brokerage Operations Associate

> "We use Zoho Desk to organize help articles for our customers and it has been very valuable."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6598202)

VR

Verified Reviewer

Project manager

> "Lack of editing features for custom fields"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___4821792)

AP

Alex P.

Systems Analyst.

> "For our company our customers are the most precious asset, and their satisfaction is an extremely important aspect for us in which we work daily to maintain..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4814349)

LK

Liam K.

CMO

> "We have experienced slow loading some time ago, didn't happened again but it was very annoying (was not from the internet connection)."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6296592)

TK

Taylor K.

Engineer

> "Overall Zoho Desk has been extremely helpful, though I wish the settings were more adjustable and allowed more changes to specific profiles."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6702655)

Efezino U.

Software Developer

> "Some potential cons of using Zoho Desk may include its cost, its potential complexity for users who are new to customer service software, and its potential..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4338129)

Christian P.

Human Resources Manager

> "We were able to streamline our operations with the support of Zoho desk's improved visibility, timeliness, and visibility into the resolution of open..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5013074)

GB

Goma B.

Instructor

> "The current reporting features are limited, and I often have to export data to external tools to get a comprehensive view of my customer support performance."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4770236)

Saskia M.

Senior Director Sales Marketing

> "It's a separate platform connected to the company that has all the greatest capabilities for prioritizing requests, managing the requests, and closing more..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304)

Gabriela M.

Support enginner

> "Sometimes the response time of the customer service is a little slow."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4929332)

ClJ

Céline J.

Social Media Manager

> "It’s an exceptionally user-friendly platform, Zoho helped us manage tickets efficiently."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6873042)

SS

Shannon S.

Functional Analyst

> "The attachment button in emails is located in a separate corner of the screen than any other formatting things for the emails, which is slightly confusing to..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4330141)

AA

Aditya A.

Customer Service Representative

> "I love how easy Zoho Desk makes it to follow and respond to customer issues; I can see all the tickets on one dashboard."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6772396)

PR

Peter R.

CCO

> "It offers a customer portal, but the design of that portal cannot be matched with the "house style" guidelines of the company"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3812150)

BL

Brandon L.

Cyber Security Specialist

> "Zoho Desk has allowed us to effectively manage our security incidents and requests, providing quality support to our customers."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912)

Gregory K.

President

> "Had some issues integrating with office 365, that's about it"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6085341)

BL

Brandon L.

Cyber Security Specialist

> "Zoho Desk allows us to efficiently assign and track security issues, which helps us resolve them in a timely manner."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912)

Himanshu R.

Operations Manager

> "Some of the icons difficult to understand."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6075788)

SH

Shauna H.

Accounts Payable

> "All my email came into one inbox and could be organized."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7007268)

SK

Sanu K.

Scientists

> "Customer support: While Zoho Desk is a customer support tool, its own customer support may not be up to par for some users."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4589986)

NT

Narenthira T.

Freelancer

> "Our group can use this stage to accomplish almost 100 percent client care inclusion."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342)

SK

Sudhanshu K.

Junior Full Stack Developer

> "I dislike that the software can be a bit slow to load at times, which can be frustrating when trying to quickly respond to customer inquiries"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4585228)

JV

Joicy V.

Searcher

> "I have been one of the decision maker in my previous company to decide buying Zoho Desk after our trial period, because of its clean interface and facility..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4822697)

MS

Madhusudan S.

Software Engineer

> "The pace and quality we received throughout and (especially) after the implementation fell short of our expectations, which eventually caused us to terminate..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4561641)

Saskia M.

Senior Director Sales Marketing

> "We've been able to enhance productivity and optimize our processes because to the platform's many useful features, including as automation and connections to..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304)

David H.

Software Engineer

> "When you first start using it, it is a bit confusing to set up initially and takes a long time to set up integrations with your other services."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3859730)

NT

Narenthira T.

Freelancer

> "The involvement in Zoho Desk has been amazingly quick and proficient in uniting client messages."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342)

OA

Omolayo A.

Business Consultant

> "The mobile app does not have some valuable features that the website version has and does not leave you online."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4158709)

Julio A. H.

CEO

> "I think about today! that this program does the functions that I need to provide my technical support service and helps me stay organized"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6451160)

Stephanie J.

System Administrator

> "Two more businesses using zoho confirmed that the email system and spf/dkim verification simply do not verify."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4718407)

[View Reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

## User interface

[Crisp](https://www.capterra.com/p/151292/Crisp/)

4.56 (147)

4.51 (2,212)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

API

120

Important

Crisp

Top features

30/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/151292/Crisp/#features)

Zoho Desk

29/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/169505/Zoho-Desk/#features)

### Recognition

Crisp is recognized as a top-rated tool in 2 Capterra Shortlist reports

Zoho Desk is recognized as a top-rated tool in 3 Capterra Shortlist reports

### Deployment & support

Crisp

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Zoho Desk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Crisp

-   By Crisp
-   Located in France
-   Founded in 2015

Zoho Desk

-   By Zoho
-   Located in United States
-   Founded in 1996

## Popular Comparisons

[Crisp](https://www.capterra.com/p/151292/Crisp/)[4.56 (147)](https://www.capterra.com/p/151292/Crisp/reviews/)

vs

[Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,098)](https://www.capterra.com/p/135003/Slack/reviews/)

$45/month

Price

$8.75/month

4.4

Features

4.6

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/135003-151292/Slack-vs-Crisp)

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$20/month

Price

$39/month

4.5

Features

4.4

4.4

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/164283-169505/Zendesk-vs-Zoho-Desk)

[Crisp](https://www.capterra.com/p/151292/Crisp/)[4.56 (147)](https://www.capterra.com/p/151292/Crisp/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$45/month

Price

$15/month

4.4

Features

4.6

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-151292/LiveAgent-vs-Crisp)

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$20/month

Price

$19/month

4.5

Features

4.3

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-169505/Freshdesk-vs-Zoho-Desk)

[Crisp](https://www.capterra.com/p/151292/Crisp/)[4.56 (147)](https://www.capterra.com/p/151292/Crisp/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$45/month

Price

$25/month

4.4

Features

4.5

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-151292/LiveChat-vs-Crisp)

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$20/month

Price

$15/month

4.5

Features

4.6

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-169505/LiveAgent-vs-Zoho-Desk)

[Crisp](https://www.capterra.com/p/151292/Crisp/)[4.56 (147)](https://www.capterra.com/p/151292/Crisp/reviews/)

vs

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

$45/month

Price

$0/month

4.4

Features

4.6

4.5

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/144040-151292/Tidio-Chat-vs-Crisp)

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

vs

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (695)](https://www.capterra.com/p/132997/Freshservice/reviews/)

$20/month

Price

$19/month

4.5

Features

4.3

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/132997-169505/Freshservice-vs-Zoho-Desk)

[Crisp](https://www.capterra.com/p/151292/Crisp/)[4.56 (147)](https://www.capterra.com/p/151292/Crisp/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$45/month

Price

$39/month

4.4

Features

4.4

4.5

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/151292-164283/Crisp-vs-Zendesk)

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$20/month

Price

$25/month

4.5

Features

4.5

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-169505/LiveChat-vs-Zoho-Desk)

[Crisp](https://www.capterra.com/p/151292/Crisp/)[4.56 (147)](https://www.capterra.com/p/151292/Crisp/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$45/month

Price

$19/month

4.4

Features

4.3

4.5

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-151292/Freshdesk-vs-Crisp)

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

vs

[SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (515)](https://www.capterra.com/p/107225/SysAid/reviews/)

$20/month

Price

Contact vendor for pricing

4.5

Features

4.5

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/107225-169505/SysAid-vs-Zoho-Desk)