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Abtrac is used by time based billing professionals primarily in the AEC space. Architects, Designers, Consulting Engineers, Cost Estimators, Project Managers, Planners and Land Surveyors and others.
Accelo is one professional services automation platform used and loved by businesses worldwide to manage their operations and boost profitability.
Having a reliable package and knowing if you have a problem the help desk is always there and only too happy to help out with anything or find a solution.
The speed can be slow, this is also what i hear other staff complain about also.
Wonderful Abtrac staff to work with. The technical staff are excellent - professional, knowledgeable, patient, efficient and extremely helpful.
Sometimes a bit of a pause when the internet isn't going well. Having to log in when you've been doing something else is a bit of a pain at times.
Getting to everything, enjoying the Cloud version now I'm used to it. It all flows really well and enjoying not having to jump in and out of functions, opening a new browser is really good.
Adding addresses is confusing - e.g. if you use the post code line, it does not come up in the address.
Real time cost of projects, collection of WIP, ability to write on and off against projects, invoicing and reporting functions are fantastic.
It stopped me double entering invoices, and manually typing them out from MYOB.
All of our team can interface and contribute seamlessly at any stage of the project. The price point is perfect and the Accelo support has been amazing.
Terrible quality updates and the worst customer service. False advertising of integrations.
The seamless integration with other products helps develop the business. The best part is the mobile application, everyone is always traveling so this helps streamline everything.
In some ways though I think activities should come through with an aggregate cost, to simplify reporting to clients - sometimes too much information is a bad thing.
Also, with the detail in the project plans is something we are able to leverage in the sales process to show prospects we have robust processes that will ensure the best quality content creation.
Tries to do too many things and fails at most of them.
We have been pleased with the front-to-back automation that is now seamlessly running critical portions of our business.
We've centralized several different services into a single place with Accelo streamlining our work and eliminating loss of data.
Kimberly D.: Hi, I'm Kimberly. I am a CEO. My one to five rating for Accelo is two and for more ratings like this click below. So before Accelo, I was using 17hats.com, which was great when I was first starting out but as I wanted to collaborate with my clients more directly and not through email, I switched over to Accelo because we could... It was a white labeled service that we could brand with our own branding and our own logos and that kind of thing. I chose Accelo at the time, because again, I could actually collaborate with my clients. They could drop files into folders. They could create a ticket for me to handle whatever their tasking was and the branding was just a big part of that decision making process. In usage of it though, it was a little more complicated than I anticipated. So it was pretty easy getting started with Accelo. They walk you through a tutorial on branding and putting your information on there and setting it up but it seemed to be a little bit more geared towards the IT industry and the way that their tickets were formed in everything based, I assume on their experience, which is why it didn't really stay with us. So if you're going to get Accelo, make sure it works for your company specifically. I think it was probably a fine product if it was used in the capacity of an IT firm, someone who's getting in orders to go and fix certain IT issues, just by the way that the verbiage and the look and feel of the software is for it. But if your company is more about collaborating more directly and having more conversational type tracking of your communications with your clients, I wouldn't recommend Accelo for that.
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