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Small to Medium Businesses
Government, Aviation, Enterprise, Small Business, Technology, Customer Care and Contact Center
Availability of all the essential features and not only that, so many native integrations is another amazing thing we liked. Whereas the affordable pricing is the most important factor.
Initially I was concerned at the lack of a knowledgebase, I mean that is their business so I thought that was a real problem. However I found that you can get to the kb through the chat link.
Abhisi support team is awesome, and that's what we want when choosing a partner to work with.
Unfortunately, I paid, thinking it would be practical and useful. Both the slowness and the uselessness of the background create problems.
Abhisi is an affordable platform with basic ticket management components. We really like the price of the product - it fits well for our environment.
There is nothing to note that there's something wrong.
But this was the easiest of them all to set up. Within 2 hours I had the support email address up and running, and had successfully tested it.
Very poor - the product is a good idea but the team behind it has no clothes.
It is easy to use and free. I like the feature that, I can make anyone the agent, and they can help me out in supporting our staff.
Especially monthly reporting. I do need monthly reports for my management and sometimes I missed it badly.
It has good features that we like and we was searching for that. The most important feature that we like is Cloud hosted and its not on premise.
APIs which allow us to integrate with other applications are missing.
User-friendly and reliable. The software is easy to use and has many wonderful functionalities.
The only thing I don't like about the system is that it doesn't keep old tickets searchable. If they're closed, they disappear after a while (I think 3 months).
This is by far the best system we tried for support tickets. It's super easy for users to submit, and the interface on the IT side is really intuitive.
We are a small business who previously had no onsite IT Staff but recently employed 2 staff.
Prioritize real-user-identified key features according to your needs to find your best fit.
Abhisi
Top FeaturesRaiseaticket
Abhisi
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Raiseaticket
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