# Compare Upper Hand vs Vagaro 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Upper Hand and Vagaro based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/151570-153752/Upper-Hand-vs-Vagaro

---

# Upper Hand vs Vagaro Features and Cost Comparison

Last updated May 21st, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Upper HandVagaro2/4 selected

[Upper Hand](https://www.capterra.com/p/151570/Upper-Hand/)[4.1 (110)](https://www.capterra.com/p/151570/Upper-Hand/reviews/)

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[4.7 (3,634)](https://www.capterra.com/p/153752/Vagaro/reviews/)

[## Upper Hand](https://www.capterra.com/p/151570/Upper-Hand/)[4.1 (110)](https://www.capterra.com/p/151570/Upper-Hand/reviews/)

Starting Price

$79.00/month

Value-for-Money

4

Functionality

3.8

Ease of Use

3.9

Customer Service

4.3

Reviews Sentiment

AT

JD

AD

Based on [110 reviews](#user-reviews)

Positive

85

Neutral

13

Negative

12

[## Vagaro](https://www.capterra.com/p/153752/Vagaro/)[4.7 (3,634)](https://www.capterra.com/p/153752/Vagaro/reviews/)

Starting Price

$23.99/month

Value-for-Money

4.6

Functionality

4.6

Ease of Use

4.6

Customer Service

4.6

Reviews Sentiment

Based on [3,634 reviews](#user-reviews)

Positive

3,425

Neutral

120

Negative

89

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## Summary

* * *

Key features rated by users

Features selected based on 21,448 reviews from scheduling software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

75%Fit

Feature ratings

Mobile Access

3.9

Booking Management

5.0

Calendar Management

3.8

Real-time Scheduling

4.5

Customer Database

3.0

83%Fit

High performer

Feature ratings

Mobile Access

4.7

Booking Management

4.6

Calendar Management

4.6

Real-time Scheduling

4.7

Customer Database

4.7

User satisfaction

User satisfaction

4.1

User reviews[110](https://www.capterra.com/p/151570/Upper-Hand/reviews/)

Ease of use

3.9

Functionality

3.8

Value for money

4.0

Customer support

4.3

User satisfaction

4.7

User reviews[3,634](https://www.capterra.com/p/153752/Vagaro/reviews/)

Ease of use

4.6

Functionality

4.6

Value for money

4.6

Customer support

4.6

Price starts from

Price starts from

$79Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$23.99Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Any sports organization that runs training - sports facilities, training academies, youth teams, youth clubs, camp businesses, and more. Only software built specifically for sports training.

Best for

Salons, spas, med spas, barbershops, fitness studios, yoga, Pilates, martial arts, massage, chiropractors, mental health, and pet grooming — solo pros to multi-location enterprises.

## User reviews

Pros & cons

AT

Adron T.

Fitness Trainer

> "What I like most about Upper Hand is using the app to make scheduling event and easy to use discount codes."

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___6628049)

AT

Adron T.

Fitness Trainer

> "What I don’t like is that where my client‘s is having trouble logging in and using their payments and they always gotta..."

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___6628049)

JD

John D.

owner

> "This software takes care of all my biz needs, Calendar , Scheduling, income , memberships , camps, point of sale..."

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___3766747)

BM

Bill M.

Owner

> "Our use case is batting tunnel rentals only, and so far it does not align with an ease of use solution without some..."

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___3781362)

AD

Alex D.

Owner

> "It has a lot of functionalities, and has the foundation to eventually be able to handle everything a business might..."

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___3746838)

CP

Chris P.

Trainer

> "I commonly get questions about the schedule as they cannot see it before they sign up for a package or membership."

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___3749666)

AD

Alex D.

Owner

> "The support staff, or specifically our point of contact, has been very responsive, helpful, and helped implement..."

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___3746838)

BM

Bill M.

Owner

> "We recieve constant feedback from customers that the online process is confusing to navigate."

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___3781362)

DR

Dominic R.

Organizational Baseball Development Coach

> "I have known Upperhand for a while now and I used MINDBODY first but as Upperhand has grown the ease of use and their..."

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___3747749)

NP

Nicole P.

Operations manager

> "The fact that clients can’t use their credits for all of their participants."

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___3756223)

DR

Dominic R.

Organizational Baseball Development Coach

> "They have an amazing ability to grow and implement what real users are asking to improve."

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___3747749)

KO

Kasey O.

Business Owner

> "Only thing I would say is that there are times that I can’t get something added or taken off in a timely manner."

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___3760665)

MD

Mason D.

Soccer coach

> "I think the workflow will improve but you can do almost anything and it is vital to our small business"

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___3768122)

JW

Josh W.

Owner

> "Many clients get confused between parent and participant profiles."

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___3746764)

DR

David R.

Owner/Lead Performance Coach

> "It’s been a good experience overall having a scheduling software. Whether I continue with Upper Hand has a lot to do..."

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___3748430)

LF

Lindsay F.

Chief of Staff

> "We get emails DAILY about things not working. "

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___3747718)

AB

Andrew B.

Owner

> "It has gotten faster and better by the day s mouth, year!"

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___6109007)

MN

Mark N.

Director of Sales & Marketing

> "The banking reporting is not clear."

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___3746775)

ES

Edward S.

Owner

> "This software has a lot of features and it is constantly being updated with new features. "

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___3746770)

MB

Matthew B.

Owner

> "Doesn’t offer a good private training booking experience."

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___3760942)

BL

Bret L.

Owner

> "Setting up events and changing to meet customer needs is super easy. "

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___3746826)

JC

Jamie C.

Assistant Club Director

> "We had clients who indicated that the site was not user friendly."

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___3766178)

DR

Dan R.

Operations Manager

> "Overall, we have enjoyed Upper Hand, while it has some flaws it is still user friendly for the staff and easy to get to..."

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___3747091)

JK

Joe K.

Owner

> "The bubble nobody ever answers"

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___3749713)

BL

Bret L.

Owner

> "Over it is a great platform to manage a multi use facility. "

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___3746826)

KG

Kevin G.

Owner

> "Initial setup was not easy as there was no way of importing customer data that we had from other platforms, so we had..."

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___2490779)

JS

Jennifer S.

Director of Marketing

> "So far its been a good tool for us that is much less expensive than what our company was previously utilizing."

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___3747681)

DS

Dale S.

Co-Owner

> "So now we have to call these clients ask for their credit cards and tell them we need to charge them twice."

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___2507490)

KO

Kasey O.

Business Owner

> "I haven’t used anyone else for my business so I don’t have a whole lot to compare with. But all in all, it’s been..."

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___3760665)

LM

Liz M.

CEO

> "It's hard to shift money around if a customer buys one thing and then decides they wanted something else instead."

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___2517527)

JS

Jennifer S.

Director of Marketing

> "Ease of use and ability to schedule events quickly."

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___3747681)

PC

Patrick C.

President

> "Every time I do not like something and I make a suggestion they work as fast as they can to make software updates. "

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___2493150)

KO

Kasey O.

Business Owner

> "Don’t get me wrong, staff has been amazing and 9/10 is within 24 hours. "

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___3760665)

RS

Rob S.

Owner & Director of Operations

> "I know we lost some clients in the beginning due to them not understanding the UpperHand software and how to use it."

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___2490835)

KO

Kasey O.

Business Owner

> "Thankfully they do this everyday so they are well rounded."

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___3760665)

DS

Dale S.

Co-Owner

> "I guess you get what you pay for."

[See full review](https://www.capterra.com/p/151570/Upper-Hand/#Capterra___2507490)

[View Reviews](https://www.capterra.com/p/151570/Upper-Hand/reviews/)

DB

Diane B.

Owner

> "The customer support is reliable and helpful, and the reporting and bookkeeping features make it easy to stay organized and keep track of performance...."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128589)

AN

Amanda N.

Owner

> "The least thing I like about Vagaro is the fact that I cannot do deposits without having the shopping cart purchased so I pay an extra fee just to..."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7131691)

CT

Courtney T.

Business Owner

> "The platform helps streamline bookings, reduce no-shows with automated reminders, and keeps everything organized in one place."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128440)

JH

Julie H.

Owner and Licensed Esthetician

> "Every time I rebook a customer, I am forced to enter that it is a returning guest and Vagaro should have the intelligence to know that if I am..."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7130212)

Monica D.

OWNER

> "I struggled setting up my own webspace with other products, but their University and help videos, as well as other features such as their payment..."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7073028)

JB

Julia B.

Owner Esthetician Massage Therapist

> "One main issue is the marketing email "queue", if I want to pre plan an email campaign, odds are it won't go out at the time specified."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128465)

TM

Tasha M.

Cosmetologist

> "The automated reminders and confirmations are a huge plus—they save me time and reduce no-shows. And to top it off, the checkout process is quick and..."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7126867)

AW

Ashley W.

Massage therapist

> "Sometimes it won’t allow my clients to leave a review even after a service also on booking part I don’t like how the available days are so light, not..."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128725)

TC

ToE C.

Owner

> "I love that I cna use the app on my phone, tablet or computer. And when tou make an appointment or change it immediately goes to the cloud and updates in..."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128363)

AS

Arne S.

Esthetician

> "The pricing is still something that I struggle to accept. While the à la carte model is beneficial, the features that are optional I find are necessary..."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128136)

DB

Devin B.

Salon hairstylist

> "How my business runs smoothly and I’m able to complete all my booking tasks everyday with all of my clients"

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7126713)

BL

Barbara L.

Owner stylist

> "Sometimes there is glitches in the software or slow operation, I don’t use the payment processor available because it seemed deposits were slightly..."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7126905)

CA

Chanelle A.

Hairstylist

> "For salons, spas, fitness studios, or independent service providers, that “everything in one place” approach can save a lot of time."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128205)

John G.

Owner and CFO

> "We only subscribed to the program for 1 month. Upon cancelling our subscription we were charged and additional $140 (free card reader fee)"

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7057244)

MW

Madison W.

Esthetician

> "The interface is clean and makes booking, managing clients, and running my business seamless and efficient."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128173)

VA

Valentina A.

Owner

> "My spa used vagaro for a full year and we couldn't wait to switch. While Vagaro offers many features, they up charge for everything and their software is..."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7057032)

NT

Nicole T.

Owner

> "I loved Vagaro the use of the calendar, the free website, how I was able to colorize my clients."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7069498)

HT

Holly T.

Owner and nail artist

> "I also don’t like that I have to pay $10 a month of customers to leave a card on file and use a payment processing system."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7130001)

SN

Sheri N.

Cosmetologist owner

> "My overall experience is Awesome helps my work life and makes my jobs easier and my clients get reminded of appointments so less clients missing appt"

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128142)

JY

Joanna Y.

Owner

> "Things they messed up on:-Importing appointments with the wrong duration, double booking, having 2 clients show up once.-Imported wrong prices for..."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___6691519)

AS

Arne S.

Esthetician

> "Also the customer service and availability of representatives is top tier, I love that I can call and get someone knowledgeable on the phone whenever I..."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128136)

Ramika G.

Salon owner

> "Only when there is a glitch in the system and you're trying to check ppl out or book appointments can be frustrating"

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128894)

TR

Tammi R.

Salon Owner

> "With the help of the text reminders and wait list options, my books stay filled without every having to pick up a phone and call a client."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7014509)

GU

Gaby U.

Salon owner

> "There’s not enough tailoring options for non-hairstylists to use for client appointments times."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128210)

DB

Diane B.

Owner

> "It’s a solid platform that supports both the day-to-day operations and long-term growth of my business."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128589)

John G.

Owner and CFO

> "Also crashed multiple times, especially when creating new appointments and changing pricing or service times."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7057244)

DB

Donielle B.

Licensed esthetician CEO

> "I also appreciate how everything is in one place, from payments to client history, which helps me stay organized and save time."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7131829)

NC

Nicky C.

MANAGER

> "Rent collection request for employee to add credit card never works, its very frustrating and this has been going on for years."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7129211)

MC

Maisie C.

Owner CEO

> "I love the organization, easy capability for my clients payments, and pace of receiving my funds from my business."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128134)

JE

Juliana E.

Owner

> "The app constantly glitches when doing basic tasks like looking at past appointment dates."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7143222)

Simple R.

Senior executive HR

> "Vagaro tend to be positive, primarily due to its user-friendly interface, extensive feature set for scheduling and managing appointments, and its..."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___6373614)

John G.

Owner and CFO

> "Online program is very slow (line ups at front desk due to waiting on software pages to load."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7057244)

CA

Chanelle A.

Hairstylist

> "The online booking system is convenient for clients and helps reduce back-and-forth scheduling."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128205)

WL

Whitney L.

Owner

> "I dislike the fact that if a consumer books an appointment for another family member, such as a child, they don’t allow reviews from the one who booked..."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___6848113)

HT

Holly T.

Owner and nail artist

> "The ease of scheduling, the way my schedule looks visually, the way I can add on variations to services."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7130001)

ND

Nicole D.

Massage therapist

> "Sometimes there are issues when Vagaro’s system goes down and you can’t access needed information but this is very rare."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128144)

MM

Melissa M.

Owner Esthetician

> "Overall, it’s an easy software to use with multiple different booking functions creating you on website text marketing email marketing an appointment..."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7129242)

NC

Nicole C.

Esthetician

> "The people are great with support but it kicks me out of the chat when I go through different pages and I have to restart sometimes"

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128211)

LJ

Lauren J.

Salon booth owner

> "Scheduling and appointment management are the best features of this platform."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128566)

CE

Carissa E.

Esthetician

> "A common and significant complaint is that the online booking interface for clients can be temperamental."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128683)

CA

Chanelle A.

Hairstylist

> "The booking interface is generally smooth, and clients can easily schedule online or through the Vagaro marketplace."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128205)

LW

Lauren W.

Owner

> "I don’t like when I have to add money on extra service like website and forms etc."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128452)

ND

Nicole D.

Massage therapist

> "It is a great system for client management and scheduling as well as appointment management."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128144)

TR

Toni R.

Owner

> "I also don't like the new way of character counting for text message promotions."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7131648)

MC

Melanie C.

Acupuncturist, Owner

> "Having my patients able to book and reschedule themselves is a time saver."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128178)

DB

Diane B.

Owner

> "What I like least about Vagaro is that it can be slow at times, which can be frustrating during a busy day."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128589)

ND

Natalie D.

Lead Trainer

> "great value for what you get, i also like that other people use it so its nice that some customer are already used to using it to booking other things."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7132513)

Samantha E.

Owner Operator

> "Sometimes the navigation can be a little challenging and takes more clicks than what I would like to do to be efficient"

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7139532)

SB

Sarah B.

Owner

> "Vagaro transferred my data from my previous company saving me a lot of time."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7126839)

SB

Shannon B.

Cosmetologist

> "I won't get my money deposited until almost noon the next day! And I cant see the amount being deposited once its in process."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7129487)

SF

Stacey F.

Founder

> "It’s given me the tools and resources to both launch and scale my service-based business with confidence and professionalism."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7023931)

AH

Alyssa H.

Salon Coordinator

> "I’m not a huge fan of the calendar feature, it does this weird thing when there’s no booking available for the day selected."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___6827800)

Samantha E.

Owner Operator

> "Very easy tool for scheduling and appointment management as well as payment processing."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7139532)

TD

Traci D.

Hairstylist

> "If Vagaros system goes down I can’t access my clients stuff therefore I am"

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7127426)

Monica D.

OWNER

> "Their widgets and links, as well as the software's look and feel, are very professional."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7073028)

John G.

Owner and CFO

> "Also, You can't see a report with the receipt total from a clients service."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7057244)

MH

Maranda H.

Cosmetologist

> "I love the drag & drop email builder to make templates for future use"

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7127903)

VA

Valentina A.

Owner

> "The platform also looked outdated and the client facing software is clunky and frustrating to use. "

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7057032)

AW

Ashley W.

Massage therapist

> "I like being able to send out emails after clients receive a service"

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128725)

VR

Verified Reviewer

Driver

> "I don’t like having to retype my password every time when accessing the app."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7111856)

KM

Kenny M.

Owner

> "It's been helpful for my business, but not without it's quirks and intermittent connectivity issues. "

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128482)

KS

Kristin S.

Massage Therapist

> "My clients seems to have more difficulty than with Schedulicity, the site I used before it was acquired by Vagaro."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128547)

KD

Kristle D.

Aesthetician

> "I love that I can schedule my emails & customize it how I want too."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128203)

MC

Morgan C.

Hair stylist

> "I would give it a 7 out of 10— worst timing when it decides not to work or someone is working on the back end of it…"

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7126702)

Ramika G.

Salon owner

> "Everything you need for your finances, services, follow ups, reminders and user friendly."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128894)

MC

Michelle C.

Assistant Salon manager

> "From my experience as a customer/client I just need to go on and schedule an appointment to get a service done and I was able to do so and it’s a simple..."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___6662036)

MB

Mona B.

Salon suite owner

> "I love Vagaro because it’s super easy for my clients and I, customer service it top tier and I feel like I get a lot more than I’m actually paying for..."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128192)

VC

Vee C.

Owner-operator

> "Over time, pricing structures changed, features that were beneficial changed, then it became overly priced with not enough to validate paying what I was."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7042686)

BL

Barbara L.

Owner stylist

> "I love that you can call and talk to knowledgeable techs in the customer service department the best."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7126905)

TS

Tamar S.

Owner

> "It’s confusing how the Cilent has to sign before providing a card to process."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7130927)

MR

Mekaela R.

Esthetician

> "Easy scheduling, easy to add services, sleek simple website, never encounter outages, takes deposits,"

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7129519)

SB

Shannon B.

Cosmetologist

> "My clients are connstantly textimg me because something isn't working when trying to book online."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7129487)

Md Alam K.

freelancer

> "All in one solutions for selfcare with easy user interface, robust for managing appointments, class, staff, scheduling."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___6354197)

SP

Sivan P.

Owner

> "In my first week using Vagaro, they held my very first credit card payment with no valid reason — after I had already done the service."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___6871779)

LR

Lisa R.

Hair stylist

> "I love the extensive records that I can access for clients and for business."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7131093)

CT

Courtney T.

Business Owner

> "The monthly subscription can be expensive, especially for small businesses."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128440)

TE

Thary E.

Lash Artist

> "I’ve been using this for a few years now and it’s been okay so far minus the updates sometimes can cause glitches."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128209)

KM

Kenny M.

Owner

> "Paypro mini loses connection to paypro every day. "

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128482)

LS

Lynn S.

Owner esthetician

> "Vagaro integrated seamlessly with my bookkeeping software ."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128446)

CT

Courtney T.

Business Owner

> "The interface can feel overwhelming and take time to learn."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128440)

[View Reviews](https://www.capterra.com/p/153752/Vagaro/reviews/)

## User interface

[Upper Hand](https://www.capterra.com/p/151570/Upper-Hand/)

4.06 (110)

4.68 (3,634)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Absence Management

207

Important

Access Controls/Permissions

150

Important

Activity Tracking

120

Important

Upper Hand

28/40

-   Absence Management
-   Access Controls/Permissions
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Appointment Scheduling
-   Automated Scheduling
-   Availability Management
-   Booking Management
-   Calendar Management
-   Calendar Sync
-   Class Scheduling
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Drag & Drop
-   Employee Management
-   Employee Scheduling
-   Facility Scheduling
-   Generative AI
-   Group Scheduling
-   Mobile Access
-   Multi-Location
-   Online Booking
-   Personalization and Recommendation
-   Real-Time Notifications
-   Real-time Scheduling
-   Real-Time Updates
-   Reminders
-   Reporting & Statistics
-   Resource Scheduling
-   Room Booking
-   Self Service Portal
-   Shift Swapping
-   Task Scheduling
-   Third-Party Integrations
-   Timesheet Management
-   Time Zone Tracking
-   User Management

[See all features](https://www.capterra.com/p/151570/Upper-Hand/#features)

Vagaro

Top features

34/40

-   Absence Management
-   Access Controls/Permissions
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Appointment Scheduling
-   Automated Scheduling
-   Availability Management
-   Booking Management
-   Calendar Management
-   Calendar Sync
-   Class Scheduling
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Drag & Drop
-   Employee Management
-   Employee Scheduling
-   Facility Scheduling
-   Generative AI
-   Group Scheduling
-   Mobile Access
-   Multi-Location
-   Online Booking
-   Personalization and Recommendation
-   Real-Time Notifications
-   Real-time Scheduling
-   Real-Time Updates
-   Reminders
-   Reporting & Statistics
-   Resource Scheduling
-   Room Booking
-   Self Service Portal
-   Shift Swapping
-   Task Scheduling
-   Third-Party Integrations
-   Timesheet Management
-   Time Zone Tracking
-   User Management

[See all features](https://www.capterra.com/p/153752/Vagaro/#features)

### Recognition

No recognitions have been awarded to Upper Hand

Vagaro is recognized as a top-rated tool in 3 Capterra Shortlist reports

### Deployment & support

Upper Hand

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Vagaro

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Upper Hand

-   By Upper Hand
-   Located in United States
-   Founded in 2012

Vagaro

-   By Vagaro
-   Located in United States
-   Founded in 2009

## Popular Comparisons

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[Upper Hand](https://www.capterra.com/p/151570/Upper-Hand/)[4.06 (110)](https://www.capterra.com/p/151570/Upper-Hand/reviews/)

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[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[4.68 (3,634)](https://www.capterra.com/p/153752/Vagaro/reviews/)

vs

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[Upper Hand](https://www.capterra.com/p/151570/Upper-Hand/)[4.06 (110)](https://www.capterra.com/p/151570/Upper-Hand/reviews/)

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[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[4.68 (3,634)](https://www.capterra.com/p/153752/Vagaro/reviews/)

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Contact vendor for pricing

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