Upper Hand vs Fons: Which is a better fit?

I like that the software allows for us to schedule and book lessons, rentals, and more with ease. It is nice that the calendar view helps us see and access sessions directly from that same view.

Biggest drawback is the lack of training that we received. And for the most part we struggled to get quick response to problem solving as they arose.

I like that, even though we are new, I feel like we will get answers quickly to help us operate efficiently and provide that quality care to our customers.

When we have issues it is difficult to get a response from upperhand the same day and no phone support offered is awful as not everything can be handled by email 2-3 days later.

Over it is a great platform to manage a multi use facility. Setting up events and changing to meet customer needs is super easy.

Eric E

CEO

We are on record through multiple conversations over our relationships stating our dissatisfaction and subsequent inability to use this product. We asked for a refund and were denied.

Overall a very good product reasonably priced and very good customer service.

I know we lost some clients in the beginning due to them not understanding the UpperHand software and how to use it. At times, there are spurts where there are a lot of bugs.

I love the ease of client booking, options of subscriptions and packages, and the interface of the software. My clients all love it as well.

After reviewing several scheduling options, this one did not make the cut due to low integration options and lack of 2-way google sync.

First off, the customer support is amazing. Very quick to respond, friendly, and of course helpful.

Some of my clients (mostly with older phones) have trouble with the app.

Every time I have a question I get clear directions, an offer to help, and an offer to call. I am so thankful for the amount of time Fons has saved me.

I stopped my subscription a few months ago and they are still charging me and my client s.

Peter P

co-owner

Recurring automatic payment based on actual appointment usage is brilliant. Team is extremely responsive and always incorporating feature requests as upgrades to the site.

I wish I could drag and drop calendar appointments. However, they are constantly adding and upgrading new features, so this may be in the works.