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better software since 1999
better software since 1999
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We power the ecommerce engine for digital products and services, including SaaS, online video, e-books, games, etc. We do not offer service to clients selling physical products.
Whether you're a small business, ecommerce platform, marketplace, enterprise, or developer, PayPal Commerce Platform offers what you need to run your business and help it grow.
FastSpring has been a very reliable company for this purpose, handling payment processing and downloads. Their customer support operation is outstanding.
Hate hate hate the font size of the customer URL... its small and have to adjust it manually to normal size each time I email a customer a copy.
FS has supplied a great deal of work that we didn't have to program ourselves. It takes care of our renewals and fulfilments better that we could do ourselves.
Poor user experience, terrible platform to navigate, way too expensive and awful refund management, Reporting is terrible.
FastSpring works very well for us and our customer's are very comfortable to pay us for our product. We have good relationship with FastSpringare and achieving our goals with ease.
Poor user experience, terrible platform to navigate, way too expensive and awful refund management.
I really like the solution and I think FastSpring have helped me make some money with the minimal of effort, whilst satisfying the majority of my Customer base - keep up the good work.
As a five year user of FS, we only had one big glitch. In this particular case, our account was brutally debited as FS had a credit card invoicing problem.
It is super easy to use and really nice to use when you don't want to have to deposit a check. The security is great because you can't do much without having to log in every time.
Asking clients to do this is embarrassing and it seriously impedes cash flow. It makes paypal a bad option for firms who only use it sporadically.
At present I manage the money from my classes and my work in this account and it seems affordable and reliable, I can tell you that it is a super positive experience to use it.
The most frustrating experience is recently I had a dispute and I could not see the dispute details in the app and had to login via the browser.
It has been seamless and teaching how to use for clients has also been great. I like PayPal and would recommend.
However, it is somewhat difficult to navigate disputes between buyers and sellers. It can be difficult to navigate to the section of Paypal that you need in order to work through a dispute.
I love the fast processing of payments and the user friendly platform. Love how so many places do accept it as payment and many seller stores offer it.
Your account locked and going through a painful experience to having it unlocked again. No direct customer support hotline - have to go through a painful chat support.
Nischala R.: Hi. My name is Nischala. My job title is Payroll Manager and Admin, and my company size is 140 hairstylists. It is a franchisee of a hair salon. And I rate four out of five to the PayPal, and five is the highest. So I use PayPal as a payer as well as the receiver. I am pretty active volunteer, so we receive PTO payments from the school community. We receive the... I do some kind of Christmas gift card for bus driver, those kinds of things. So I am at the receiver ends also, and most of the invoices, what we receive for the hair salon industry, we have an option of PayPal payment. So for my professional payment work, we use PayPal as a payer, one of the option for payment. I feel that it doesn't have the login problem in the sense that forgot password is not required. We can log in as one time code, which has made my life easy in the sense that I do not download apps and so the login issue has been taken care. And whenever I make the payment, I see the options of do you want to pay by PayPal balance and do you want to pay by the bank account, which is connected to the PayPal and also the credit card, which person might have with the PayPal account. So I like the connectivity issue. We don't have to remember the password, we don't have to download any app, and it has the internal options for the payment. I know that we have lots of options for the payment nowadays. One thing which I don't like, when it gives me the first option, do you want to pay by the PayPal balance, I do not know the amount, what is in the PayPal. So I know that if I have $50 and I am buying something $100, that $50 can be paid by PayPal and $50 via the bank account connected. But I really want the amount which is in the PayPal balance to be visible without going through the app or clicking so many options.
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FastSpring
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