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Listen360 vs Simplesat: Which is a better fit?

Updated on December 15th, 2024
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Summary
Key features rated by users
Features selected based on 2,060 reviews from Customer Satisfaction users.
% Fit
Not enough reviews
Feature ratings
Customer Experience Management
4.9
Customizable Forms
4.0
Feedback Management
5.0
Reporting/Analytics
4.9
Survey/Poll Management
5.0
% Fit
Missing features
Not enough reviews
Feature ratings
Customer Experience Management
NA
Customizable Forms
--
Feedback Management
--
Reporting/Analytics
4.0
Survey/Poll Management
5.0
User satisfaction
4.8
User reviews53
Ease of use
4.7
Functionality
4.7
Value for money
4.7
Customer support
4.8
4.8
User reviews61
Ease of use
4.9
Functionality
4.5
Value for money
4.8
Customer support
4.9
Price starts from
Not provided by vendor
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Designed for fitness clubs, home services, consumer services, health & beauty, healthcare, and more, it is a cloud-based platform that helps enhance customer interactions with businesses.

- IT Service Providers (MSPs) - Technology companies with customer service teams - Companies using helpdesks such as Zendesk, Freshdesk, Intercom, Salesforce, HubSpot, ConnectWise or Autotask

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
151950
5 screenshots
177336
3 screenshots

Listen360

Top Features
25/33
  • CES Survey Structure
  • Chat/Messaging
  • CRM
  • CSAT Survey Structure
  • Customer Database
  • Customer Journey Mapping
  • Email Management
  • Engagement Tracking
  • Activity Dashboard
  • AI/Machine Learning
  • Alerts/Notifications
  • Complaint Monitoring
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Feedback Management
  • Multi-Channel Communication
  • NPS Survey Structure
  • Performance Metrics
  • Process/Workflow Automation
  • Reporting/Analytics
  • Search/Filter
  • Sentiment Analysis
  • SMS Messaging
  • Social Media Integration
  • Survey/Poll Management
  • Third-Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Widgets
See All features
Hide Customer Satisfaction Software Features -

Simplesat

16/33
Show Customer Satisfaction Software Features +
Listen360
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Simplesat
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Listen360
  • By Listen360
  • Located in United States
  • Founded in 2009
Simplesat
  • By Simplesat
  • Located in United States
  • Founded in 2016
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