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Designed for fitness clubs, home services, consumer services, health & beauty, healthcare, and more, it is a cloud-based platform that helps enhance customer interactions with businesses.
- IT Service Providers (MSPs) - Technology companies with customer service teams - Companies using helpdesks such as Zendesk, Freshdesk, Intercom, Salesforce, HubSpot, ConnectWise or Autotask
This service is very valuable to our business. It gives us a chance to celebrate the WINS with our Team, and an opportunity to grow from areas that we can be doing better in the eyes of our members.
There are times surveys come in for the wrong service line and this effects other scores under other technicians.
Ease of use, great information on how the customer views your business. Great feedback for coaching.
My challenges with the software were user error and not having enough time to use it to its full potential.
Ease of use and setup are big pluses for me. The great reports and API access for analysis of customer insights and NPS scores are awesome.
I can't think of anything that I dislike about the software.
L360 provides a great platform to help manage my reviews and allows me to address customer concerns and compliments. Lots of data to help identify trends and react as needed.
Confusion with my employees and franchise owners about how the NPS score is calculated, and how to negate a low score submitted by accident.
They also have great, one page guides that walked me through setting up notifications in Slack so we can keep our whole company aware of how we're doing, and more important, where we need to improve.
At this point there is not to much for me to pick at for a con. The one thing I would say is the lack of customization for the dashboard for base users is a bummer.
We love how simple this is to integrate into our website. We also love the simplistic design.
People sometimes abuse it to give bad reviews on well-resolved tickets.
Its an excellent survey tool, we are getting customer feedback's on email which helps us to resolve customer issues spontaneously via email.
It doesn't allow customers to update the response if they accidentally select the wrong item.
We were looking for an easy to use feedback/support review tool to evaluate our support staff and foud Simplesat. The dashboards provide a good performance overview and I like the ranking as well.
It was a little bit difficult to get it set up taking into account the wide array of tickets we get (don't want to collect feedback on all), but that was a more a problem at our end.
Listen360
Top FeaturesSimplesat
Simplesat
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