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Product Management, Customer Success, Customer Support, Engineering, Marketing, Sales and UX teams, IT, HR
Our international partner network of marketing service providers has led to over 500 installations and over 3,700 users within organisations all over the world.
I like the in app notifications, NPS and retroactively look at stats on an item I just tagged. What I really like the most is that you can tell Pendo is dedicated to constantly improving the product.
My only disappointment is that you can't easily just export the entire list of enhancement requests with the # of votes.
Ease of implementation - It was very simple to deploy Pendo on our platform and start using the product. Ease of use - the application is super easy to understand and use.
New Guides list/display - hate it with a passion; preferred the older version. Guides list is clunky, would prefer option to have a folder-like structure to manage.
Ease of implementation, fast response from support and great customer success manager who is proactive and helps us plan ahead for next steps.
Can be difficult to understand how mobile subscription works outside of your main web application.
The guides are easy to set up and flexible too with lots of templates to help get you started quickly. Having worked in product management for over 25 years the discovery of Pendo was a godsend.
Early on, we had some x-frames issues. That was the only problem we ever had.
Vinay: Hi, I'm Vinay. I'm a product manager. I give Pendo five out of five. For more reviews like this, please click below. Before we subscribed to Pendo we didn't have anything to provide in-app guidance to our customers. We had a hardcoded tool tip, which was frustratingly painful to implement, and that's the reason why we wanted to choose a different provider. Pendo was a natural choice for our company. It ticked three boxes, basically. One is how easy it was to use, it didn't need a steep learning curve. And the price point was good for the company in terms of the budgeting. And also the presence it had in terms of our competitors using it, so that was an added bonus. So yeah, it ticked all three boxes so it was the right choice we made. The discovery with Pendo was slightly longer than expected, but it was well worth it because the discovery phase helped us answer the lot of questions and Pendo customer success managers understood our pain points and that made the whole process smooth. My advice recommendation for somebody who would like to subscribe to Pendo would be to gauge the market and understand what other similar providers are providing in terms of in-app guidance and the reporting side of things, and make an informed, calculated decision. Because what Pendo does is slightly better in terms of both the price points and the features that it provides. And the ease of use, that's a great bonus.
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