# Compare Pendo vs Userpilot 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Pendo and Userpilot based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/151951-179187/Pendo-Platform-vs-Userpilot --- # Pendo vs Userpilot Features and Cost Comparison Last updated June 3rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: PendoUserpilot2/4 selected [Pendo](https://www.capterra.com/p/151951/Pendo-Platform/)[4.5 (238)](https://www.capterra.com/p/151951/Pendo-Platform/reviews/) [Userpilot](https://www.capterra.com/p/179187/Userpilot/)[4.6 (57)](https://www.capterra.com/p/179187/Userpilot/reviews/) [## Pendo](https://www.capterra.com/p/151951/Pendo-Platform/)[4.5 (238)](https://www.capterra.com/p/151951/Pendo-Platform/reviews/) Starting Price Contact vendor Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.1 Customer Service 4.5 Reviews Sentiment Based on [238 reviews](#user-reviews) Positive 228 Neutral 7 Negative 3 [## Userpilot](https://www.capterra.com/p/179187/Userpilot/)[4.6 (57)](https://www.capterra.com/p/179187/Userpilot/reviews/) Starting Price $249.00/month Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.5 Customer Service 4.7 Reviews Sentiment Based on [57 reviews](#user-reviews) Positive 53 Neutral 1 Negative 3 ## Not a match? 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Best for Product, UX, Product Marketing and Customer Success teams. ## User reviews Pros & cons RO Rayane O. Head of product > "We use it to monitor feature usage, communicate with our users to support onboarding, maximize the adoption of new releases, and even..." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___7059943) MH Miles H. Product Analyst > "Analytics side isn’t as robust as the likes of Amplitude and it can be a bit tricky to tag up elements when your app evolves frequently." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___6860529) EC Emilee C. VP Product > "Pendo provides everything product teams need to not only set up and configure usage analytics but also to level up product management..." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___7070465) TK Tara K. Product Owner > "For example, multi-select response options aren’t currently supported, which can make collecting more nuanced feedback challenging." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___7062851) DC Darby C. Account Executive > "It allows us to see detailed reports on software usage for our customers and easily send surveys for product improvements." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___7038393) TN Thimmareddy N. Senior software engineer > "Missing accurate documentation for the installation across platform and use cases, and very limited help from community" [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___7063388) TK Tara K. Product Owner > "The guide builder is intuitive and allows us to quickly support users at the right moment without requiring engineering support, which..." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___7062851) TK Tara K. Product Owner > "One limitation is within polls and surveys, specifically the lack of certain question types." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___7062851) AD Antoine D. Product Manager > "This flexibility means I can use it for onboarding, feature adoption, and even communicating updates without needing multiple tools." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___7063164) VC Vinny C. Senior Software Developer > "If you want to add widgets to your website from Pendo, it is not intuitive how this can be done." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___7037671) SA Sara A. Social Media Manager > "Pendo features made our data collection or evidence system work continuously, and the analytics enabled us to identify many expressive..." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___6435628) DK Dave K. Head of Product > "Setting up specific features to monitor can be complicated and requires experimentation if you have no standard coding" [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___7056965) RS Robert S. VP, Workplace Strategy > "The best part of the technology is its full suite, 360 functionality for analytics, user guidance, and feedback." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___7059923) OK Olya K. Product manager > "Also, sometimes, the number of functionality can be overwhelming." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___7066401) SA Sara A. Social Media Manager > "It is great that all the analytics are presented on dashboards that include organized tables and graphs, and we can easily include them..." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___6435628) OK Olya K. Product manager > "Sometimes data collected is incorrect." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___7066401) DK Dhavalkumar K. Principal User Interface Engineer > "There are definitely areas where the UI and reporting could be more intuitive, but once the core setup is in place, Pendo becomes a..." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___7060353) KC Kyle C. Product Manager > "I wish it had some more functionality to actually see users sessions and track like rage clicks, or be more pro-active about when things..." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___6054118) AD Antoine D. Product Manager > "I also appreciate the segmentation capabilities, which allow me to target specific user groups with tailored experiences." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___7063164) DK Dhavalkumar K. Principal User Interface Engineer > "The biggest drawback is the learning curve!" [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___7060353) DK Dhavalkumar K. Principal User Interface Engineer > "Overall, it feels like good value for money because it replaces several separate tools (analytics, surveys, and basic onboarding) with a..." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___7060353) CG Corey G. Senior Director of Product Management > "We had to get into the code and it was a little convoluted and difficult to set up" [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___6814368) DB Drake B. Director, Product > "Their product analytics are wonderful for identifying opportunities and discovering potential within our own product." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___7056961) MH Megan H. Product Manager > "It is confusing to filter and know what user activity I am viewing." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___6591595) RR Robert R. Principle Product Manager > "Proactive and helpful customer support, provides a central place to understand and communicate with users." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___7056951) RS Robert S. VP, Workplace Strategy > "Pendo is expensive with a capital E." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___7059923) FM Felicity M. Project Manager > "Its interface is very intuitive and it is helping our Product team prioritise features that truly matter." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___7060030) Joseph S. Lead Program Manager > "In the past we ran into some troubles with Pendo when we had several people using the tool at once who were not properly trained, this..." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___4214434) AD Antoine D. Product Manager > "This has been invaluable for driving adoption and ensuring the right message reaches the right audience." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___7063164) VR Verified Reviewer marketing automation specialist > "The process of implementing advanced web analytics tracking and advanced heat map reporting had been initially challenging and time..." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___2903485) OK Olya K. Product manager > "I think it's a great tool to plan onboarding for your product and collect some basic web analytics" [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___7066401) AS Alan S. Project Manager > "It is also tough to keep the guides active and working properly when you are releasing new features in your product, which skews the..." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___2479893) TK Tara K. Product Owner > "Pendo has been incredibly valuable for product analytics and informing product decisions." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___7062851) TB Travis B. Product Owner > "The hardest part to learn was the feature tagging which takes more than just a little bit of programming knowledge depending on how..." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___2507408) MH Miles H. Product Analyst > "Pendo helped us with user onboarding by pointing out what’s confusing and where users abandon." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___6860529) BH Breda H. Marketing Director > "You are not able to clone guides across multiple instances, which is a bit of a pain when trying to push the same message to a few..." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___2479620) OK Olya K. Product manager > "It's easy to create analytics, experiment with different guides and track it's performance." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___7066401) VR Verified Reviewer Senior Product Manager > "Some features like app filters or groups didn't work for all of our solutions, leading to redundant naming conventions." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#GetApp___2385178) RO Rayane O. Head of product > "It helps us find answers to any questions we may have about how our product is being used." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___7059943) YM Yasmin M. Principal > "Guides list is clunky, would prefer option to have a folder-like structure to manage" [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___2498059) MH Megan H. Product Manager > "I like being able to set activity tracking over time within my product." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___6591595) VR Verified Reviewer Senior Product Manager > "Setup was very tedious, each page and feature needed to be tagged individually." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#GetApp___2385178) Arthur L. Product Development > "It is a fantastic aid to compare our users' behavior with all guides, pages, and feature metrics at the same time; it helps us to build a..." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___4967310) DK Danielle K. Product Manager > "No complaints or major issues with their analytics or feedback products." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___2507488) VC Vinny C. Senior Software Developer > "It is easy to integrate and it provides a good way to see how often a user has interacted with our application." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___7037671) VR Verified Reviewer Customer Marketing Manager > "I wasn't initially involved in setting this up, so I was super hesitate when the team said the NPS tool was going to change." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#GetApp___2679368) JH Justin H. Director of Education > "I also like the ability to integrate with zapier." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___7059025) YM Yasmin M. Principal > "New Guides list/display - hate it with a passion; preferred the older version" [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___2498059) RR Robert R. Principle Product Manager > "Pendo continue to innovate and bring out improvements across their product suite regularly." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___7056951) DF Dana F. DIrector, Product Management > "Setting up guides is extremely time consuming and very laborious. " [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___2480498) DS Dustin S. System Administrator > "The platform provides a ton of great data and makes onboarding easier." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___7063624) BA Bar A. Product Manager > "Very buggy." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___2488380) RS Robert S. VP, Workplace Strategy > "They will go to the ends of the earth and back again, authentically, to help you succeed." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___7059923) DC David C. Sr. Applications Consultant > "That was the only problem we ever had." [See full review](https://www.capterra.com/p/151951/Pendo-Platform/#Capterra___2479941) [View Reviews](https://www.capterra.com/p/151951/Pendo-Platform/reviews/) AT Atour T. Analyst > "I can design the ideal onboarding process for our users thanks to Userpilot's comprehensive offering of essential onboarding..." [See full review](https://www.capterra.com/p/179187/Userpilot/#Capterra___4153056) Daniel S. Co Founder, Head of Marketing > "There were some glitches and times when it would freeze up and you have to redo your work." [See full review](https://www.capterra.com/p/179187/Userpilot/#Capterra___2449902) Fernando P. Head Of Customer Experience > "Experience was great, we implemented it pretty quickly and my team start to build experiences on day one and everybody learned..." [See full review](https://www.capterra.com/p/179187/Userpilot/#Capterra___4994979) JT Jason T. Senior Software Developer > "We have encountered a few bugs when building more complex tours." [See full review](https://www.capterra.com/p/179187/Userpilot/#Capterra___2292889) VR Verified Reviewer continuous improvement manager > "We had new apk version coming out every month so its important to highlight new features and this tool makes it easy to train and..." [See full review](https://www.capterra.com/p/179187/Userpilot/#Capterra___4230465) JT Jason T. Senior Software Developer > "We've noticed less helpdesk queries coming through from new users." [See full review](https://www.capterra.com/p/179187/Userpilot/#Capterra___2292889) [View Reviews](https://www.capterra.com/p/179187/Userpilot/reviews/) ## User interface [Pendo](https://www.capterra.com/p/151951/Pendo-Platform/) 4.53 (238) [Userpilot](https://www.capterra.com/p/179187/Userpilot/) 4.56 (57) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Pendo Top features 32/39 - A/B Testing - Activity Dashboard - AI Copilot - API - Behavior Tracking - Collaboration Tools - Commenting/Notes - Customer Segmentation - Customizable Branding - Customizable Questions - Customizable Templates - Data Import/Export - Data Visualization - Design Management - Drag & Drop - Engagement Tracking - For Mobile - For Websites - Generative AI - Heatmaps - Issue Tracking - Monitoring - Multi-Language - Performance Metrics - Prototype Creation - Reporting/Analytics - Screen Activity Recording - Search/Filter - Single Sign On - Software Testing Management - Surveys & Feedback - Third-Party Integrations - Trend Analysis - Unmoderated Testing - Usability Testing - User Journeys - User Management - User Research Analysis - Visual Analytics [See all features](https://www.capterra.com/p/151951/Pendo-Platform/#features) Userpilot 25/39 - A/B Testing - Activity Dashboard - AI Copilot - API - Behavior Tracking - Collaboration Tools - Commenting/Notes - Customer Segmentation - Customizable Branding - Customizable Questions - Customizable Templates - Data Import/Export - Data Visualization - Design Management - Drag & Drop - Engagement Tracking - For Mobile - For Websites - Generative AI - Heatmaps - Issue Tracking - Monitoring - Multi-Language - Performance Metrics - Prototype Creation - Reporting/Analytics - Screen Activity Recording - Search/Filter - Single Sign On - Software Testing Management - Surveys & Feedback - Third-Party Integrations - Trend Analysis - Unmoderated Testing - Usability Testing - User Journeys - User Management - User Research Analysis - Visual Analytics [See all features](https://www.capterra.com/p/179187/Userpilot/#features) ### Recognition No recognitions have been awarded to Pendo No recognitions have been awarded to Userpilot ### Deployment & support Pendo Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Userpilot Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Pendo - By Pendo.io - Located in United States - Founded in 2014 Userpilot - By Userpilot - Located in United States - Founded in 2017 ## Popular Comparisons [Pendo](https://www.capterra.com/p/151951/Pendo-Platform/)[4.53 (238)](https://www.capterra.com/p/151951/Pendo-Platform/reviews/) vs [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[4.69 (8,098)](https://www.capterra.com/p/177042/Google-Analytics/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.4 Features 4.6 4.1 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/151951-177042/Pendo-Platform-vs-Google-Analytics) [Pendo](https://www.capterra.com/p/151951/Pendo-Platform/)[4.53 (238)](https://www.capterra.com/p/151951/Pendo-Platform/reviews/) vs [Mixpanel](https://www.capterra.com/p/158740/Mixpanel/)[4.54 (146)](https://www.capterra.com/p/158740/Mixpanel/reviews/) Contact vendor for pricing Price $25/month 4.4 Features 4.5 4.1 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/151951-158740/Pendo-Platform-vs-Mixpanel) [Pendo](https://www.capterra.com/p/151951/Pendo-Platform/)[4.53 (238)](https://www.capterra.com/p/151951/Pendo-Platform/reviews/) vs [Hotjar](https://www.capterra.com/p/163516/Hotjar/)[4.63 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Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/150695-151951/Lucky-Orange-vs-Pendo-Platform) [Pendo](https://www.capterra.com/p/151951/Pendo-Platform/)[4.53 (238)](https://www.capterra.com/p/151951/Pendo-Platform/reviews/) vs [Fullstory](https://www.capterra.com/p/153721/FullStory/)[4.61 (67)](https://www.capterra.com/p/153721/FullStory/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.4 Features 4.5 4.1 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/151951-153721/Pendo-Platform-vs-FullStory) [Pendo](https://www.capterra.com/p/151951/Pendo-Platform/)[4.53 (238)](https://www.capterra.com/p/151951/Pendo-Platform/reviews/) vs [Aha!](https://www.capterra.com/p/144020/Aha/)[4.72 (561)](https://www.capterra.com/p/144020/Aha/reviews/) Contact vendor for pricing Price $59/month 4.4 Features 4.6 4.1 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/144020-151951/Aha-vs-Pendo-Platform) [Pendo](https://www.capterra.com/p/151951/Pendo-Platform/)[4.53 (238)](https://www.capterra.com/p/151951/Pendo-Platform/reviews/) vs [Trello](https://www.capterra.com/p/211559/Trello/)[4.53 (23,558)](https://www.capterra.com/p/211559/Trello/reviews/) Contact vendor for pricing Price $5/month 4.4 Features 4.3 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/151951-211559/Pendo-Platform-vs-Trello) [Pendo](https://www.capterra.com/p/151951/Pendo-Platform/)[4.53 (238)](https://www.capterra.com/p/151951/Pendo-Platform/reviews/) vs [Wrike](https://www.capterra.com/p/76113/Wrike/)[4.37 (3,023)](https://www.capterra.com/p/76113/Wrike/reviews/) Contact vendor for pricing Price $10/month 4.4 Features 4.3 4.1 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/76113-151951/Wrike-vs-Pendo-Platform) [Pendo](https://www.capterra.com/p/151951/Pendo-Platform/)[4.53 (238)](https://www.capterra.com/p/151951/Pendo-Platform/reviews/) vs 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$24000/year 4.4 Features 4.5 4.1 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/147216-151951/Heap-vs-Pendo-Platform)