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Medium to large organizations. Private enterprises in all industries, Government Organisations, NGOs, and Educational Institutions all rely on InvGate Service Management to meet ITSM needs.
Medium to large businesses that need the ability to automate complex business processes.
An excellent solution for incident management, easy to install, easy to configure and easy to use. It's very robust and its integration with InvGate Assets makes it one of a kind.
Built-in integrations to other platform or service is somewhat rather limited.
Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.
The tariff with a fixed amount of payment is calculated for three people. If a team of 4-5 people, and this can be considered small, you need to pay about 100 USD per month, which is too expensive.
It is an excellent option, at a very good price, very easy to handle and implement, the support is also very good, I have had a very pleasant experience.
No Mobile App available for the users Android and IOS.
Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.
It assigns multiple tickets that have no relation to each other to your service requests.
I love the new rep interface which has dashboards so that I can graphically see the numbers and kinds of help tickets out there. I love the email notifications of new tickets, updates, etc.
My only complaint, and it's a mild one, is that some of the configuration settings can be difficult to locate. Other than that, I have only feature requests for future versions.
The software features a superb ticket management system and asset database, as well as scanning of equipment, is quite versatile and adaptable, and has excellent technical assistance.
However, they can only get the message if they are online. If they are offline, they will be unable to read the message when they reconnect.
The application is fully customizable to fit your business needs. The product consistently gets better and better with each release and the customer support is outstanding.
The user-facing portal is ugly and very difficult to manage.
GWI releases updates with feature that are great pretty regularly. Their support staff is great to talk with and are very helpful.
Speed was awful after using it for about a year with 1500-2000 users submitting tickets daily. Even with the added customization.
Prioritize real-user-identified key features according to your needs to find your best fit.
InvGate Service Management
Top FeaturesiSupport
InvGate Service Management
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