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Medium to large businesses that need the ability to automate complex business processes.
Information Technology and Services, Computer Services, Software Houses and IT Departments
I love the new rep interface which has dashboards so that I can graphically see the numbers and kinds of help tickets out there. I love the email notifications of new tickets, updates, etc.
My only complaint, and it's a mild one, is that some of the configuration settings can be difficult to locate. Other than that, I have only feature requests for future versions.
The software features a superb ticket management system and asset database, as well as scanning of equipment, is quite versatile and adaptable, and has excellent technical assistance.
However, they can only get the message if they are online. If they are offline, they will be unable to read the message when they reconnect.
The application is fully customizable to fit your business needs. The product consistently gets better and better with each release and the customer support is outstanding.
The user-facing portal is ugly and very difficult to manage.
GWI releases updates with feature that are great pretty regularly. Their support staff is great to talk with and are very helpful.
Speed was awful after using it for about a year with 1500-2000 users submitting tickets daily. Even with the added customization.
The great advantage of TiFlux is that it was developed specifically for companies in the sector.
Something that I dislike is the fact that after the first configuration it is very difficult to change several settings as the old records are stuck in these settings.
My team feels very easy on a daily basis with the ticket display screen. In addition I have good reports and a good range of settings.
Some details are still missing to assist in product configuration.
Currently it was our best choice with a service solution. Ease of monitoring customer service.
This Tool offer a good experience to Operations Management support IT. They have interesting feature embedded e acceptable price.
Prioritize real-user-identified key features according to your needs to find your best fit.
iSupport
Tiflux
Top FeaturesiSupport
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Tiflux
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