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High-velocity teams looking to optimize their ITSM practices eliminate silos between IT, operations, development, and business teams, resolve requests and incidents fast, and push changes with ease.
Medium to large businesses that need the ability to automate complex business processes.
Good app for tracking tickets and issues quick and responsive. Love how can you customize the whole dashboard.
My only complaint is when custom fields are added, you have to update every field configuration you have, individually.
JIRA is super easy to use, even a beginner can adapt more quickly and it is great tool for project task management and provides good flexibility.
The platform is missing core functionality that is offered by other competitors. There are decade old feature requests that have literally thousands of votes that have yet to enter development.
I like that JIRA can be as simple or as complicated as you want it to be. I like that I can customize my dashboard and menus to my own personal liking and needs.
Custom domains, multiple email handing, enhanced portal customization, the basics... all missing.
It has an awesome and simple workflow and helps with keeping things organized and tracked. Everyone in the company picked it up pretty easily and my team of IT supports are enjoying it as well.
I think that I have a lots of experiences with previous Atlassian products and still I have problem setup this software. Mainly because each of their software have different step how to install.
I love the new rep interface which has dashboards so that I can graphically see the numbers and kinds of help tickets out there. I love the email notifications of new tickets, updates, etc.
My only complaint, and it's a mild one, is that some of the configuration settings can be difficult to locate. Other than that, I have only feature requests for future versions.
The software features a superb ticket management system and asset database, as well as scanning of equipment, is quite versatile and adaptable, and has excellent technical assistance.
However, they can only get the message if they are online. If they are offline, they will be unable to read the message when they reconnect.
The application is fully customizable to fit your business needs. The product consistently gets better and better with each release and the customer support is outstanding.
The user-facing portal is ugly and very difficult to manage.
GWI releases updates with feature that are great pretty regularly. Their support staff is great to talk with and are very helpful.
Speed was awful after using it for about a year with 1500-2000 users submitting tickets daily. Even with the added customization.
Speaker 1: Hi, my name is Heena. I work at Bliss. I'm a client services lead for UK International Market. Bliss is a programmatic DSP. I use Jira as a project management platform, and I rate it four stars. Jira is basically used as a project management tool. We consider each and every programmatic booking that we get at less as a project, and at least 32 people contribute into that project. So from the pre-activation stages to activation, and then the execution, and then finally the reporting and the analytics, and we basically carry it all through Jira. And hence, it's a very important tool in our [inaudible 00:00:48]. I think Jira is very easy to use, easy to navigate, easy to train people on. No additional training is required every time someone is onboarded onto Jira. And also it also keeps logs of all the changes that happened during the project completion. And hence, it's easier to trace back the steps and identify if anything went wrong, et cetera. I think the least things are, sometimes it could take a downtime to get loaded, especially if we are working on a complex project or we have had several months of data onto the single project, then it can be a little bit lagged to download all the information.
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JIRA Service Management
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JIRA Service Management
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