Marchex vs Squaretalk: Which is a better fit?

The ability to pull reports for different criteria is helpful when we are looking for specific data. The ease of finding relevant information is helpful.

We have had to switch out phone numbers due to bad calls coming in. Some of those calls were robo calls so the numbers must have been added to a list.

What i like the most about marchex is that it helps me recording my tracks. My calls are auto saved and the details like date, time, caller, status, place and others are there.

Customer support for trouble shooting is a little difficult.

Maria M

Talent Aquisition

There are a lot of hidden gems that can be implemented for very sophisticated call tracking. Things such as whisper messages, dedicated messages, call alerts, and dashboard access are really good.

I also have a hard time figuring out how my locations get categorized so I have properties that are broken out and listed just as "other" while the rest have their location names.

The software is easy to use and the customer support has been great. I also think there is a good array of toll free phone numbers.

The organization filter can give strange results, but I suspect this is a question of how we've set it up instead of how the software is set up.

The price is fair, the quality is excellent, and i even got them to integrate the Dialer system to my Sugar CRM at no extra fee, and that's really nice. Good luck guys and thanks again.

Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore.

Was very impressed with the interface and the team was with me the whole journey. Awesome customer experience.

Something I think they are missing is identifying who is calling from their platform. Even though you can integrate it into your CRM and you would have all the data available.

It's very important for any call center to have this kind of assistance. This program can make everyone's work easier, and also is very good at marketing purposes.

So far I have no criticism of the system; except for two brief moments when the system failed to convert the call. Specific cases, without a doubt.

Giannos G

Head of Business Development

I really enjoy the system interface it's simple straight to the point and their support wow they are supporting us any time we had a question or an issue they were there and resolved it.

If we do not report a specific problem or failure ourselves, the technical team does not detect it on its own e.g. ringing calls, to slow server for no.