# Compare CTM vs HumanBot 2026 | Capterra > Unsure of what to choose? Check Capterra to compare CTM and HumanBot based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/152004-10010954/Call-tracking-software-vs-HumanBot --- # CTM vs HumanBot Features and Cost Comparison Last updated May 4th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: CTMHumanBot2/4 selected [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) [HumanBot](https://www.capterra.com/p/10010954/HumanBot/)[4.8 (822)](https://www.capterra.com/p/10010954/HumanBot/reviews/) [## CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting Price $79.00/month Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.5 Customer Service 4.6 Reviews Sentiment VB AM Based on [158 reviews](#user-reviews) Positive 149 Neutral 6 Negative 3 [## HumanBot](https://www.capterra.com/p/10010954/HumanBot/)[4.8 (822)](https://www.capterra.com/p/10010954/HumanBot/reviews/) Starting Price Contact vendor Value-for-Money 4.9 Functionality 4.7 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment Based on [822 reviews](#user-reviews) Positive 814 Neutral 7 Negative 1 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Features in Call Tracking Software Best performer 44 / 48 Only CTM - Activity Dashboard - Activity Tracking - Alerts/Notifications 1 / 48 User satisfaction User satisfaction 4.7 User reviews[158](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Ease of use 4.5 Functionality 4.6 Value for money 4.5 Customer support 4.6 User satisfaction 4.8 User reviews[822](https://www.capterra.com/p/10010954/HumanBot/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.9 Customer support 4.8 Price starts from Price starts from $79Usage Based, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for CTM is used by marketing agencies, digital marketers, sales teams, contact centers, and global organizations. Best for Create unlimited personalized smart AI Human Voice Chat Agents that perform revenue generating tasks such as getting leads, sales, customer support etc. for any business or marketing goal. ## User reviews Pros & cons VB Vincent B. Marketing Director > "Their integrations (Google Ads, CRM platforms, analytics tools) are solid and reliable, and the platform scales well as call volume grows." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7062826) SM Sean M. Director of Admissions > "CTM, being web-based, also has the potential to experience lags in quality, dropped calls and other issues. And aforementioned, because..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7039356) AM Alejandra M. Digital Advertising Project Specialist > "It’s a reliable and robust platform that has significantly improved our ability to track, analyze, and optimize inbound calls." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7129902) KJ Kelly J. Strategic Advisor > "It is hard to get customer service on the phone to help with any technical issues." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7139666) DH David H. Director, Marketing > "Their team built a custom script that pulls specific UTM parameters from our activity session data and logs them into our CRM, giving us..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7049178) JW Jared W. PPC Specialist > "You cant filter calls by campaign medium." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7008979) AM Alejandra M. Digital Advertising Project Specialist > "I also appreciate the automation features and call routing options—they’ve saved us a lot of time and improved our customer experience." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7129902) CD Colin D. Digital Marketing Strategist > "As a self-proclaimed power user I do wish I could grab more data at once, but this is probably a "me problem"." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7016744) MM Mitchell M. Director of Paid Media > "It is at the core of my work. And, their support has been helpful when needed for bugs and issues I run into occasionally along the way." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7062808) KJ Kelly J. Strategic Advisor > "Lack of customer service." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7139666) MD Max D. Director of Business Development > "Very robust a capable platform for managing calls. If you can dream it, call tracking metrics can make it happen." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7019155) LH Lynda H. Office Administrator > "The things I like least are probably more an issue of training and use, but I have had a lot of trouble with "forwarding" the line to my..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6176380) AG Arman G. CEO > "I can pull call recordings easily anytime, its very friendly to use , platform is nice and very practical" [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7134651) MM Meghan M. Director of Interactive and Web Development > "My operations team hates the wait time for Trust Center and setting up text message campaigns. But they do understand the reason for..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6164846) AM Alejandra M. Digital Advertising Project Specialist > "The insights we’ve gained have directly impacted our marketing performance and ROI." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7129902) Himanshu J. Realestate Sales associate > "Pricing structure is bit expensive." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6626994) OV Owen V. API Integrations Specialist > "This allows us to seamlessly integrate with other platforms including our CRM." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7030442) JP Jorge P. Digital Marketing Manager > "Sometimes, we want to share calls with our clients in a very simple manner for a quick listen without having the client log in to a..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___3845218) EX Emilio X. Marketing > "The software provides a friendly interface that is easy to navigate and find the useful metrics." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7135172) CH Chris H. Software Developer > "Namely, not all endpoints and not all options within an endpoint are documented." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6157987) AM Alejandra M. Digital Advertising Project Specialist > "I highly recommend CTM to any business looking to take their call tracking and attribution to the next level." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7129902) CH Chris H. Software Developer > "Their api documentation is lacking in some aspects." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6157987) Himanshu J. Realestate Sales associate > "It is working as advance tracking software for us to generate lead and to manage updates." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6626994) NL Nick L. Marketing > "The user interface can feel cluttered at times." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6175652) OV Owen V. API Integrations Specialist > "These features are usually free of any additional cost and allows for a more sophisticated phone system." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7030442) MT Max T. Director of Client Services > "At times the software can be a bit difficult to navigate when it comes to user administration and access levels." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___3826018) SM Sean M. Director of Admissions > "I had a moment the other day where I was asked about my current call platform (CTM) in comparison to an older platform we used prior, and..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7039356) MV Matthew V. Director of Call Center Operations > "Changing from my old softphone had a lot of glitches." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___3810645) SB Shay B. CMO > "From account setup to onboarding and day-to-day operations, everything runs smoothly and reliably." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7008076) AP Austin P. Marketing Consultatn > "The amount of hoops and "gotchas" to set up a simple number pool is horrifying. If your goal is to track inbound calls, you are better..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#GetApp___2949371) Himanshu J. Realestate Sales associate > "Perfectly integerable with other marketing tools to track and evaluate calls which are done by different marketing channels." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6626994) MD Meira D. Marketing > "I implemented every change they recommended, including purchasing more numbers and inputting more sources but it was never resolved. When..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#SoftwareAdvice___3502101) SJ Sabrina J. Digital Marketing Coordinator > "Call recording has been a particularly beneficial feature, as it has helped our clients identify high-performing channels with longer..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6157926) KL Kaolhi L. B2B GROWTH MARKETING MANAGER > "However, it does cost money to get this service." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___3810295) SJ Sabrina J. Digital Marketing Coordinator > "We like that it allows us to efficiently track the results of our multichannel marketing campaigns by accurately attributing phone leads..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6157926) AP Austin P. Marketing Consultatn > "I've spent $$$$'s on call tracking softwares and can confidently say this is not the one to use." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#GetApp___2949371) MA Mike A. Owner > "I enjoys using this platform it was great visually and easy to maneuver through out wether using for phone calls or screening definitely..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7003921) AS Alexander S. PPC Analyst > "It's very difficult to dig in and get account-level information." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___3487542) CM Corey M. Digital Strategist > "Easy integration & source tracking to Google Analytics & Google tag" [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7032125) AS Alexander S. PPC Analyst > "It's very silly compared to many alternative options out there." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___3487542) PJ Pedro J. Marketing coord > "It gives you all the information you need and it\`s easy to navigate once you set your agents." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7018721) DV Dominic V. Business Intelligence Developer > "It took months, many duplicate cases, and threatening to find another vendor for me to actually get some helpful tech support." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___2353288) WM Wendy M. Manager, Intake > "sensitive content hidden\] made us feel supported by responding quickly and following through until everything worked smoothly." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7014434) TG Tiffany G. Operations Manager > "It goes really far in-depth and isn't easily understood how to do a simple task rather than such broad ones when using "reports"." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___2748453) BM Brad M. Sales and Marketing Technologist > "It has been great, and much more affordable and user friendly than our old system." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7138053) JS Jeff S. President > "The reporting and reports is not as clean and robust as others." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___2748362) DH David H. Director, Marketing > "Very responsive and careful to listen and address issues related directly to our product and goals." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7049178) JG Jean G. Chief Digital Officer > "Not easy to run multiple callcenters in one account (work in progress)" [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___2339905) [View Reviews](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) RW Rod W. Developer > "The whole idea of being able to communicate with visitors with different types of ChatBots (Live, SmartAI, and Trained) is first-rate planning..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7069235) SB Sam B. Business Development Manager > "I’m also not seeing anything that lets me customise my bot to the level I’d like, but again, I’m still learning my way around the app." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7033697) PM Peter M. CEO > "The interface is clean, the chat feels natural, and the customization options make it simple to create exactly the kind of AI interactions I..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7104392) Derk Willem L. ceo > "the 500000 word limit of the training model is a little disappointment, hopefully this will raise in time, i guess it's a chatgpt-neo issue..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6875796) Kehinde O. Founder > "The white-labelling feature of the software helps build authority for my agency business, Multicon Digital Solutions." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7131026) AP Andi P. Learning consultant and digital developer > "That there is a lack of a real speech - to - speech avatar option without me having to press a microphone button" [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7019983) Mark S. Owner > "With the unlimited version, you can customize your avatar and even use your own image for this." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7073113) IE Inky E. Manager > "The lip-sync, not a lot of characters variety, and training the bot doesn't come with instructions which makes what should have been the best..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6549094) Adam B. CEO > "I love how seamlessly it integrates with my website and social channels, and the customization options let me tailor the bot’s tone, responses,..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6823501) Yasser R. gm > "nothing really i can consider as a cons in the app , except it is a paid application , but i fact such a pro application cant be free" [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6853310) RV Robert V. CEO > "HumanBot enables you to granularly set up your digital assistants in either pre-defined workflows for several industries or fully customized for..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6370847) RO Ray O. Owner > "Does not allow you to add your own image to have a personalized chatbot" [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6673323) GL Garrison L. Marketing Manager > "Overall, HumanBot.io is a powerful tool that helps with tons of business tasks like lead generation, customer support, and marketing." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6887115) BL Benjamin L. CEO > "Can’t integrate with WhatsApp, Telegram and FB Messenger." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6388299) JN John N. Business Development Executive > "Having the ability for the website visitor to jump from that to Live Chat with our team enabled a lot more questions to be answered and helped..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6504600) THT Trinh Hoang T. webdesign > "admin.cannot create a sub-user to manage campaigns." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6679282) RW Rod W. Developer > "As mentioned above, the HumanBot code was very easy to extract and then paste into the appropriate web page, which was actually an "asp" page,..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7069235) SS Steve S. Founder and CEO > "Lacks some basic looping and branching logic." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6337714) RV Robert V. CEO > "HumanBot is a very powerful, top-10 -if not higher ranked- AI-powered product that combines several technologies seamlessly into highly..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6370847) AA Andy A. CEO > "Lip Sync needs improving - the movements are still a bit clunky." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6693301) DK Daniel K. webdeveloper > "Its AI-powered chat and voice features engage visitors instantly, answer questions 24/7, and capture leads automatically—even when I'm offline." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6807052) MA M A. Director > "Interactions with AI, while informative and efficient, often miss the warm, personal nuances that characterize human conversations, making them..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6102261) BF Bimal F. CEO > "The customization options are robust, allowing for tailored responses, and the integration with various platforms is seamless." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6346018) Muddaiah J. MD > "For a non tech savvy solo marketer without a team, Integrating HumanBot with other services using multiple steps in zapier can be bit daunting. " [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4927932) SM Satoru M. CEO > "What I like most about humanbot is that it is a one-time purchase system, so you can use it without recurring charges." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6837724) IE Inky E. Manager > "Task automation is not functional." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6549094) VR Verified Reviewer Account Executive > "I like its promise of versatility and useability across industries for my businesses and my clients." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7111257) LO Luc O. CEO > "Some voices are still lacking the human tone." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6429137) EA Eckart A. CEO > "Very interesting approach for handling the tasks of human speeching chat as a customer service." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7072778) AO Akinbami O. Business Developer > "Users engaging in intricate discussions related to niche industries or specialized topics might find the AI's responses slightly less accurate..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4988563) Dr. George J. G. Director > "So far, it has been interesting, and it works fine, but it needs fine-tuning. Once it is set up properly, I expect that it will give my..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7100093) DA Daryl A. Owner/CEO > "The problem with making an app/software that has THIS many features/options is that it takes a bit longer to master its use." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4884664) DK Daniel K. webdeveloper > "Great for engaging visitors instantly with AI-powered chat, collecting emails, phone numbers, and other details—even after hours—so no potential..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6807052) JY Justice Y. Chief Executive Officer > "As a marketing professional, one potential issue that I find less desirable about this software is its lack of specific industry or domain..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4885073) FM Frank M. Director > "It effectively bridges the gap between technology and human-like interaction, making it a valuable tool for daily tasks and information..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6683433) Matt V. Digital Marketing Consultant > "The part I didn't like and am still trying to figure out is how to integrate the PDF document with the "Smart Chat" app in Humanbot." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4888187) NV Nandu V. Owner > "It is a really affordable software program, and I had a mixed response so far due to some features lacking and hopefully once it is fixed , it..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7112793) PP Paul P. Manager > "At the moment we are trying to implement Human Bot across various areas of our site, still struggling to make it work for us." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___5063591) RW Rod W. Developer > "From what I can tell, HumanBot will be great for sales, although marketing is a non-issue for me at this time. " [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7069235) LS Lisa S. CEO > "If you require a more human touch or have an avatar that is not tech-forward, HumanBot may be scary for your business." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4886359) BF Bimal F. CEO > "The tool has the potential to streamline our customer service operations, reducing response times and increasing customer satisfaction." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6346018) AD Ashutosh D. Contract Manager > "As of now, I have not been able to book a one on one call to understand and integrate the function of Humanbot on my website." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4888278) GL Garrison L. Marketing Manager > "The training videos are really clear and helpful, and everything looks super professional. If it keeps working like this, I think it could..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6887115) RD Ricardo D. Headman > "Maybe that the software currently does not support an extensive range of integrations with third-party applications." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4890929) RT Rory T. Creative Director > "I'm excited about the lifetime deal which gives me unlimited conversational ai for multiple clients without the frustration of credit limits and..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6772647) DT Douglas T. Creative Director > "I was initially disappointed they did not have voice-to-text for older folks or users with writing difficulties, which interestingly they have..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4884968) Marcelo Lincoln E. CEO > "The variety of ready-made templates for different sectors is a positive point, as it makes starting the process easier and saves time." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6341977) Les O. Marketing > "Potential drawback of HumanBot is the learning curve associated with setting up and customizing its features." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4881967) RJ Robert J. Manager > "Good Customer Support and the training tutorials about Sales and Marketing." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7114362) Lawrence B. Managing Member > "Not able to integrate with 3rd party apps like aweber without using zapier." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4958289) VR Verified Reviewer CTO > "It also integrates with Zapier to automate with hundreds of apps." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7055187) SP Stephen P. Boss > "Currently there doesn't seem to be any good bye sequence or get more information sequence in the templates." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4906433) Fitz D. marketing manager > "I no longer have to chase down prospects manually — HumanBot automatically engages, qualifies, and even follows up with leads in a way that..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6823105) MK Michael K. Founder > "I can't white label it or give clients direct access to control their own bots." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6142898) RJ Robert J. Manager > "I like chat conversation that gives me value for money i spent." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7114362) Rakesh C. FOUNDER > "that its restricted with websites & landing pages n not available within messenger" [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6244914) Adam B. CEO > "The prebuilt templates and conversational flows saved me hours of work, and their support team has been responsive and genuinely helpful..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6823501) Jignesh T. PROPRITOR > "NOTICED THAT SOME TIMES THEERE IS A LAG AND ALSO EVEN THOUGH INFORMATION IS AVAILABLE , IT WOULD SAY THAT INFORMATION IS NOT THERE ." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6185758) JN John N. Business Development Executive > "Also loved the simple training on your own business docs, so the Smart AI Chat mode really feels like it knows the business." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6504600) TB Toy B. Assistant > "What I like least about HumanBot is the lack of fancy upscale female bots to be used for upscale business" [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4968804) RJ Robert J. Manager > "Good information about Template Customization." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7114362) JL James L. CEO Sales Mgr > "keypad works hard to understand only because I haven't had time to learn maybe a video on the key pad" [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4887750) BF Bimal F. CEO > "During the trial period, I've found HumanBot to be an impressive tool with a comprehensive suite of features that enhance customer interactions." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6346018) Richard B. AI Consultant > "I contacted the support team due to a small issue with the live chat on one of the campaigns I'd set up." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4881852) SB Sam B. Business Development Manager > "The voices sound very natural too, and the avatar’s movements look surprisingly realistic." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7033697) SS Sanford S. Owner > "I really didn't find anything I didn't like about this program but if anything it would be setting up the campaigns right. But viewing tutorials..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4882060) BT Bryan T. Web Designer > "The great value of having unlimited chats if you pay for the best plan, and the great free customer training is equally as important" [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6682578) MF Matt F. Consultant > "It does not have API for 3rd party portal" [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4917842) GL Garrison L. Marketing Manager > "You can even switch to “LiveCall” mode, which makes it feel complete." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6887115) CG Cornell G. CISO > "Does not provide unique APIs customized per user." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___5071501) TG Tone G. Sales coach > "The possibility to create your own from picture and the motion and the journey to be part of developing it further." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6526310) SK Sethuram K. Owner > "There are many languages in India and Hindi is selected by default. When contacted, they suggested some solution. But I could not try that." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6161291) RM Rob M. conductor > "The next step I want to make is that the avatar will show more emotion and that I can set where to put the emphasis." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6346379) Richard B. AI Consultant > "I expected to wait a day or two because it was out of US working hours and I was shocked to get a reply saying it was fixed!" [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4881852) AK Antonis K. Owner > "By using this application, every site looks fresh and stylish." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6863156) BM Benedikt M. Dentist > "Even with the language selection in German, you do not have a large selection." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4891272) PA Paul A. Consultant > "This is incredibly versatile and has allowed me to reduce the bounce rate on my website as well as increase lead generation, sales and automate..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4885367) KS Kenneth S. Owner > "Not enough diversity in bot representation." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4895727) TS Tai S. Director > "The speech to text feature in the live chat will also ease the communication process with the customers especially those who have difficulty to..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4891678) GC Gordon C. director > "got bugs during use currently , developer should test before release" [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4884602) [View Reviews](https://www.capterra.com/p/10010954/HumanBot/reviews/) ## User interface 4.65 (158) [HumanBot](https://www.capterra.com/p/10010954/HumanBot/) 4.83 (822) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features CTM Top features 44/48 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scoring - Call Scripting - Call Tracking Metrics - Call Transcription - Call Transfer - Call Whispering - Campaign Analytics - Campaign Management - Computer Telephony Integration - Contact Management - Conversion Tracking - CRM - Customizable Reports - Data Import/Export - Generative AI - IVR - Keyword Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Monitoring - Multi-Campaign - Performance Management - Predictive Dialer - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - ROI Tracking - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/152004/Call-tracking-software/#features) HumanBot 1/48 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scoring - Call Scripting - Call Tracking Metrics - Call Transcription - Call Transfer - Call Whispering - Campaign Analytics - Campaign Management - Computer Telephony Integration - Contact Management - Conversion Tracking - CRM - Customizable Reports - Data Import/Export - Generative AI - IVR - Keyword Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Monitoring - Multi-Campaign - Performance Management - Predictive Dialer - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - ROI Tracking - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/10010954/HumanBot/#features) ### Recognition CTM is recognized as a top-rated tool in 4 Capterra Shortlist reports HumanBot is recognized as a top-rated tool in 1 Capterra Shortlist reports Best Value Conversational Marketing PlatformSoftware (2026)  Best Value Conversational Marketing PlatformSoftware (2024)  ### Deployment & support CTM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos HumanBot Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details CTM - By CallTrackingMetrics - Located in United States - Founded in 2010 HumanBot - By HumanPal - Located in Canada - Founded in ## Popular Comparisons [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.65 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) vs [800.com](https://www.capterra.com/p/208208/800-com/)[4.71 (336)](https://www.capterra.com/p/208208/800-com/reviews/) $79/month Price $149/month 4.6 Features 4.6 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/152004-208208/Call-tracking-software-vs-800-com) [HumanBot](https://www.capterra.com/p/10010954/HumanBot/)[4.83 (822)](https://www.capterra.com/p/10010954/HumanBot/reviews/) vs [Clepher](https://www.capterra.com/p/276090/Clever-Messenger/)[4.78 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