# Compare CTM vs Bria 2026 | Capterra > Unsure of what to choose? Check Capterra to compare CTM and Bria based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/152004-158718/Call-tracking-software-vs-Bria --- # CTM vs Bria Features and Cost Comparison Last updated March 14th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: CTMBria2/4 selected [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.6 (150)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) [Bria](https://www.capterra.com/p/158718/Bria/)[4.3 (106)](https://www.capterra.com/p/158718/Bria/reviews/) [## CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.6 (150)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting Price $79.00/month Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.4 Customer Service 4.6 Reviews Sentiment DH VB Based on [150 reviews](#user-reviews) Positive 141 Neutral 6 Negative 3 [## Bria](https://www.capterra.com/p/158718/Bria/)[4.3 (106)](https://www.capterra.com/p/158718/Bria/reviews/) Starting Price $2.95/month Value-for-Money 4.2 Functionality 4.1 Ease of Use 4.2 Customer Service 3.7 Reviews Sentiment Based on [106 reviews](#user-reviews) Positive 91 Neutral 9 Negative 6 ## Summary * * * Features in Softphone Software Best performer 40 / 50 Only CTM - Activity Tracking - Call Reporting - Fax Management 32 / 50 Only Bria - Auto-Dialer - Conferencing - Multiple User Accounts User satisfaction User satisfaction 4.6 User reviews[150](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Ease of use 4.4 Functionality 4.6 Value for money 4.5 Customer support 4.6 User satisfaction 4.3 User reviews[106](https://www.capterra.com/p/158718/Bria/reviews/) Ease of use 4.2 Functionality 4.1 Value for money 4.2 Customer support 3.7 Price starts from Price starts from $79Usage Based, Per Month - Free version - Free trial Price starts from $2.95Flat Rate, Per Month - Free version - Free trial Best for Best for CTM is used by marketing agencies, digital marketers, sales teams, contact centers, and global organizations. Best for Call centers, finance, healthcare, service providers, and developers. ## User reviews Pros & cons DH David H. Director, Marketing > "Their team built a custom script that pulls specific UTM parameters from our activity session data and logs them into our CRM, giving us a..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7049178) SM Sean M. Director of Admissions > "CTM, being web-based, also has the potential to experience lags in quality, dropped calls and other issues. And aforementioned, because the..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7039356) VB Vincent B. Marketing Director > "Their integrations (Google Ads, CRM platforms, analytics tools) are solid and reliable, and the platform scales well as call volume grows." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7062826) JW Jared W. PPC Specialist > "You cant filter calls by campaign medium." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7008979) MD Max D. Director of Business Development > "Very robust a capable platform for managing calls. If you can dream it, call tracking metrics can make it happen." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7019155) CD Colin D. Digital Marketing Strategist > "As a self-proclaimed power user I do wish I could grab more data at once, but this is probably a "me problem"." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7016744) OV Owen V. API Integrations Specialist > "This allows us to seamlessly integrate with other platforms including our CRM." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7030442) LH Lynda H. Office Administrator > "The things I like least are probably more an issue of training and use, but I have had a lot of trouble with "forwarding" the line to my..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6176380) OV Owen V. API Integrations Specialist > "These features are usually free of any additional cost and allows for a more sophisticated phone system." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7030442) MM Meghan M. Director of Interactive and Web Development > "My operations team hates the wait time for Trust Center and setting up text message campaigns. But they do understand the reason for delay." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6164846) SM Sean M. Director of Admissions > "I had a moment the other day where I was asked about my current call platform (CTM) in comparison to an older platform we used prior, and it..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7039356) Himanshu J. Realestate Sales associate > "Pricing structure is bit expensive." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6626994) MM Mitchell M. Director of Paid Media > "It is at the core of my work. And, their support has been helpful when needed for bugs and issues I run into occasionally along the way." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7062808) JP Jorge P. Digital Marketing Manager > "Sometimes, we want to share calls with our clients in a very simple manner for a quick listen without having the client log in to a computer..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___3845218) CM Corey M. Digital Strategist > "Easy integration & source tracking to Google Analytics & Google tag" [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7032125) CH Chris H. Software Developer > "Namely, not all endpoints and not all options within an endpoint are documented." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6157987) PN Pius N. Marketing Director > "CallTrackingMetrics navigates all the messaging structures, and it supports a consistent communication plan." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6278014) CH Chris H. Software Developer > "Their api documentation is lacking in some aspects." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6157987) PJ Pedro J. Marketing coord > "It gives you all the information you need and it\`s easy to navigate once you set your agents." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7018721) NL Nick L. Marketing > "The user interface can feel cluttered at times." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6175652) Himanshu J. Realestate Sales associate > "It is working as advance tracking software for us to generate lead and to manage updates." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6626994) MD Meira D. Marketing > "I implemented every change they recommended, including purchasing more numbers and inputting more sources but it was never resolved. When we..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#SoftwareAdvice___3502101) DH David H. Director, Marketing > "Very responsive and careful to listen and address issues related directly to our product and goals." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7049178) MT Max T. Director of Client Services > "At times the software can be a bit difficult to navigate when it comes to user administration and access levels." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___3826018) MD Max D. Director of Business Development > "out of 5 so far. While the platform is vast and somewhat complicated - the capabilities are worth it." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7019155) MV Matthew V. Director of Call Center Operations > "Changing from my old softphone had a lot of glitches." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___3810645) SB Shay B. CMO > "From account setup to onboarding and day-to-day operations, everything runs smoothly and reliably." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7008076) AP Austin P. Marketing Consultatn > "The amount of hoops and "gotchas" to set up a simple number pool is horrifying. If your goal is to track inbound calls, you are better off..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#GetApp___2949371) Himanshu J. Realestate Sales associate > "Perfectly integerable with other marketing tools to track and evaluate calls which are done by different marketing channels." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6626994) AS Alexander S. PPC Analyst > "It's very difficult to dig in and get account-level information." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___3487542) JD Jeff D. Business Support, Operations > "Quick to adopt AI implementation and all new technology advances." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7024564) KL Kaolhi L. B2B GROWTH MARKETING MANAGER > "However, it does cost money to get this service." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___3810295) SJ Sabrina J. Digital Marketing Coordinator > "Call recording has been a particularly beneficial feature, as it has helped our clients identify high-performing channels with longer call..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6157926) AS Alexander S. PPC Analyst > "It's very silly compared to many alternative options out there." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___3487542) SJ Sabrina J. Digital Marketing Coordinator > "We like that it allows us to efficiently track the results of our multichannel marketing campaigns by accurately attributing phone leads to..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6157926) AP Austin P. Marketing Consultatn > "I've spent $$$$'s on call tracking softwares and can confidently say this is not the one to use." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#GetApp___2949371) MA Mike A. Owner > "I enjoys using this platform it was great visually and easy to maneuver through out wether using for phone calls or screening definitely..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7003921) DV Dominic V. Business Intelligence Developer > "It took months, many duplicate cases, and threatening to find another vendor for me to actually get some helpful tech support." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___2353288) JD Jeff D. Business Support, Operations > "The customer support/tech support is fast to respond and thorough." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7024564) TG Tiffany G. Operations Manager > "It goes really far in-depth and isn't easily understood how to do a simple task rather than such broad ones when using "reports"." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___2748453) WM Wendy M. Manager, Intake > "sensitive content hidden\] made us feel supported by responding quickly and following through until everything worked smoothly." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7014434) JS Jeff S. President > "The reporting and reports is not as clean and robust as others." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___2748362) LH Lynda H. Office Administrator > "CallTrackingMetrics allows us to see through the phone to better serve our customers and place greater value on their time and ours." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6176380) JG Jean G. Chief Digital Officer > "Not easy to run multiple callcenters in one account (work in progress)" [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___2339905) [View Reviews](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Bill L. Vice President of Sales and Operations > "Great value for soft phone services - we switched from the big company to this because of the cost - it has..." [See full review](https://www.capterra.com/p/158718/Bria/#Capterra___7074987) Bill L. Vice President of Sales and Operations > "Sometimes the updates will fail and you will have to try a few times to get the most updated software version to..." [See full review](https://www.capterra.com/p/158718/Bria/#Capterra___7074987) IM Ian M. Director > "Whether on my desktop, tablet, or mobile, I can stay connected without any glitches." [See full review](https://www.capterra.com/p/158718/Bria/#Capterra___6581692) MF Mark F. General Manager > "They overcharged our credit card by over $800 and then refused to give us a refund." [See full review](https://www.capterra.com/p/158718/Bria/#SoftwareAdvice___6762878) ES Emmanuel S. Project Engineer > "However, given that it is not the full version, it is still very quick and convenient." [See full review](https://www.capterra.com/p/158718/Bria/#Capterra___4780494) MF Mark F. General Manager > "They said they would charge our debit card $61, and then took $891 from our credit card." [See full review](https://www.capterra.com/p/158718/Bria/#SoftwareAdvice___6762878) Orjus I. Engineer > "It does what it needs to do and we have been using it for many years now without any problem." [See full review](https://www.capterra.com/p/158718/Bria/#Capterra___5010540) Petr M. Engineer > "My request for a refund was denied after discovering these issues, despite only a month of use." [See full review](https://www.capterra.com/p/158718/Bria/#GetApp___6255688) DrJ Diendéré J. Social media manager > "An easy to use software, the interface is very attractive even for beginners and offers many cool features" [See full review](https://www.capterra.com/p/158718/Bria/#Capterra___4385179) SG Sergio G. IT Engineer > "Some configurations are confusing and/or not user-friendly." [See full review](https://www.capterra.com/p/158718/Bria/#Capterra___6684981) GE Grant E. General Manager > "We get more call stats than before, and Bria integrates with our CRM, Zoho." [See full review](https://www.capterra.com/p/158718/Bria/#Capterra___2943343) Marc B. Assistant Manager > "Was lacking hubspot integration, pricing is a bit steep" [See full review](https://www.capterra.com/p/158718/Bria/#Capterra___4219962) Zyren Christian D. IT Support Specialist > "I'm a Bria administrator, I setup and configure this software for my colleagues and all I can say is that it was..." [See full review](https://www.capterra.com/p/158718/Bria/#Capterra___2893415) Tom K. Accountant > "I don't like that Bria limits the number of devices per user so much, I use phone, laptop, desktop and home PC..." [See full review](https://www.capterra.com/p/158718/Bria/#Capterra___2680999) JG Joseph G. Consumer Service Representative > "Bria makes all of this seamless and simple." [See full review](https://www.capterra.com/p/158718/Bria/#Capterra___3818823) Carrie Joëlle M. Marketing Specialist > "I don't like that every time my computer reboots I have to enable the account again." [See full review](https://www.capterra.com/p/158718/Bria/#Capterra___3256277) Carrie Joëlle M. Marketing Specialist > "It saves me from having to use my personal phone while at my desk." [See full review](https://www.capterra.com/p/158718/Bria/#Capterra___3256277) MS Michael S. Director of Client Relations > "I would never design this to move or at least have a lock function." [See full review](https://www.capterra.com/p/158718/Bria/#Capterra___2093593) VR Verified Reviewer IT Specialist > "This software is easy to use, the set up for sip accounts is really simple and the extra configurations to use..." [See full review](https://www.capterra.com/p/158718/Bria/#Capterra___2144384) MS Michael S. Director of Client Relations > "The interface drives me a little mad. " [See full review](https://www.capterra.com/p/158718/Bria/#Capterra___2093593) [View Reviews](https://www.capterra.com/p/158718/Bria/reviews/) ## User interface 4.64 (150) [Bria](https://www.capterra.com/p/158718/Bria/) 4.31 (106) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features CTM Top features 40/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Call Center Integration - Call Center Management - Call Disposition - Caller ID - Caller Profiles - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Tracking - Call Transfer - Chat/Messaging - Communication Management - Computer Telephony Integration - Conferencing - Contact Management - CRM - Customizable Caller ID - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Monitoring - Multi-Channel Communication - Multiple User Accounts - On-Demand Recording - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - SMS Messaging - Spam Blocker - Third-Party Integrations - Two-Way Audio & Video - Video Call Recording - Video Conferencing - Voice Mail [See all features](https://www.capterra.com/p/152004/Call-tracking-software/#features) Bria 32/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Call Center Integration - Call Center Management - Call Disposition - Caller ID - Caller Profiles - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Tracking - Call Transfer - Chat/Messaging - Communication Management - Computer Telephony Integration - Conferencing - Contact Management - CRM - Customizable Caller ID - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Monitoring - Multi-Channel Communication - Multiple User Accounts - On-Demand Recording - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - SMS Messaging - Spam Blocker - Third-Party Integrations - Two-Way Audio & Video - Video Call Recording - Video Conferencing - Voice Mail [See all features](https://www.capterra.com/p/158718/Bria/#features) ### Recognition No recognitions have been awarded to CTM No recognitions have been awarded to Bria ### Deployment & support CTM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Bria Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details CTM - By CallTrackingMetrics - Located in United States - Founded in 2010 Bria - By CounterPath - Located in Canada - Founded in 2002 ## Popular Comparisons [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.64 (150)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/) $79/month Price $25/month 4.6 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/152004-175788/Call-tracking-software-vs-Nextiva) [Bria](https://www.capterra.com/p/158718/Bria/)[4.31 (106)](https://www.capterra.com/p/158718/Bria/reviews/) vs [3CX](https://www.capterra.com/p/158704/3CX/)[4.40 (465)](https://www.capterra.com/p/158704/3CX/reviews/) $2.95/month Price $350/year 4.1 Features 4.4 4.2 Ease of Use 4.4 [View full 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(150)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) vs [JustCall](https://www.capterra.com/p/157853/JustCall/)[4.13 (223)](https://www.capterra.com/p/157853/JustCall/reviews/) $79/month Price $29/month 4.6 Features 4.1 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/152004-157853/Call-tracking-software-vs-JustCall) [Bria](https://www.capterra.com/p/158718/Bria/)[4.31 (106)](https://www.capterra.com/p/158718/Bria/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) $2.95/month Price $29/month 4.1 Features 4.6 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/158718-169627/Bria-vs-RingOver) [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.64 (150)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) vs [Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (481)](https://www.capterra.com/p/132405/Five9/reviews/) $79/month Price $159/month 4.6 Features 4.1 4.4 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/132405-152004/Five9-vs-Call-tracking-software) [Bria](https://www.capterra.com/p/158718/Bria/)[4.31 (106)](https://www.capterra.com/p/158718/Bria/reviews/) vs [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (243)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) $2.95/month Price $10/month 4.1 Features 4.5 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/158718-208535/Bria-vs-Zoom-Phone) [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.64 (150)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) vs [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,200)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) $79/month Price $30/month 4.6 Features 4.3 4.4 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/152004-242188/Call-tracking-software-vs-RingCentral-MVP) [Bria](https://www.capterra.com/p/158718/Bria/)[4.31 (106)](https://www.capterra.com/p/158718/Bria/reviews/) vs [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/)[4.86 (101)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) $2.95/month Price $25/month 4.1 Features 4.7 4.2 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/158718-219046/Bria-vs-Squaretalk-Matrix) [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.64 (150)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) vs [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.18 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) $79/month Price $27/month 4.6 Features 4.2 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/152004-190976/Call-tracking-software-vs-Dialpad-Sell) [Bria](https://www.capterra.com/p/158718/Bria/)[4.31 (106)](https://www.capterra.com/p/158718/Bria/reviews/) vs [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) $2.95/month Price Contact vendor for pricing 4.1 Features 4.5 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/158718-163604/Bria-vs-GoTo-Connect)