# Compare CTM vs Telnyx Suite 2026 | Capterra > Unsure of what to choose? Check Capterra to compare CTM and Telnyx Suite based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/152004-173804/Call-tracking-software-vs-Telnyx --- # CTM vs Telnyx Suite Features and Cost Comparison Last updated May 4th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: CTMTelnyx Suite2/4 selected [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) [Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/)[4.8 (195)](https://www.capterra.com/p/173804/Telnyx/reviews/) [## CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting Price $79.00/month Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.5 Customer Service 4.6 Reviews Sentiment DH VB Based on [158 reviews](#user-reviews) Positive 149 Neutral 6 Negative 3 [## Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/)[4.8 (195)](https://www.capterra.com/p/173804/Telnyx/reviews/) Starting Price $1.00/month Value-for-Money 4.8 Functionality 4.7 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [195 reviews](#user-reviews) Positive 188 Neutral 3 Negative 4 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Features in Call Tracking Software Best performer 44 / 48 Only CTM - Activity Dashboard - Activity Tracking - Automatic Call Distribution 11 / 48 User satisfaction User satisfaction 4.7 User reviews[158](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Ease of use 4.5 Functionality 4.6 Value for money 4.5 Customer support 4.6 User satisfaction 4.8 User reviews[195](https://www.capterra.com/p/173804/Telnyx/reviews/) Ease of use 4.7 Functionality 4.7 Value for money 4.8 Customer support 4.6 Price starts from Price starts from $79Usage Based, Per Month - Free version - Free trial Price starts from $1Per Feature, Per Month - Free version - Free trial Best for Best for CTM is used by marketing agencies, digital marketers, sales teams, contact centers, and global organizations. Best for As an internationally licensed carrier, Telnyx powers secure, high-fidelity connectivity while democratizing worldwide access to real-time communications over the internet. ## User reviews Pros & cons DH David H. Director, Marketing > "Their team built a custom script that pulls specific UTM parameters from our activity session data and logs them into our CRM, giving us..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7049178) SM Sean M. Director of Admissions > "CTM, being web-based, also has the potential to experience lags in quality, dropped calls and other issues. And aforementioned, because..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7039356) VB Vincent B. Marketing Director > "Their integrations (Google Ads, CRM platforms, analytics tools) are solid and reliable, and the platform scales well as call volume grows." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7062826) KJ Kelly J. Strategic Advisor > "It is hard to get customer service on the phone to help with any technical issues." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7139666) AM Alejandra M. Digital Advertising Project Specialist > "It’s a reliable and robust platform that has significantly improved our ability to track, analyze, and optimize inbound calls." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7129902) JW Jared W. PPC Specialist > "You cant filter calls by campaign medium." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7008979) AM Alejandra M. Digital Advertising Project Specialist > "I also appreciate the automation features and call routing options—they’ve saved us a lot of time and improved our customer experience." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7129902) CD Colin D. Digital Marketing Strategist > "As a self-proclaimed power user I do wish I could grab more data at once, but this is probably a "me problem"." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7016744) MM Mitchell M. Director of Paid Media > "It is at the core of my work. And, their support has been helpful when needed for bugs and issues I run into occasionally along the way." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7062808) KJ Kelly J. Strategic Advisor > "Lack of customer service." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7139666) MD Max D. Director of Business Development > "Very robust a capable platform for managing calls. If you can dream it, call tracking metrics can make it happen." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7019155) LH Lynda H. Office Administrator > "The things I like least are probably more an issue of training and use, but I have had a lot of trouble with "forwarding" the line to my..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6176380) AG Arman G. CEO > "I can pull call recordings easily anytime, its very friendly to use , platform is nice and very practical" [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7134651) MM Meghan M. Director of Interactive and Web Development > "My operations team hates the wait time for Trust Center and setting up text message campaigns. But they do understand the reason for..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6164846) AM Alejandra M. Digital Advertising Project Specialist > "The insights we’ve gained have directly impacted our marketing performance and ROI." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7129902) Himanshu J. Realestate Sales associate > "Pricing structure is bit expensive." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6626994) OV Owen V. API Integrations Specialist > "This allows us to seamlessly integrate with other platforms including our CRM." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7030442) JP Jorge P. Digital Marketing Manager > "Sometimes, we want to share calls with our clients in a very simple manner for a quick listen without having the client log in to a..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___3845218) EX Emilio X. Marketing > "The software provides a friendly interface that is easy to navigate and find the useful metrics." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7135172) CH Chris H. Software Developer > "Namely, not all endpoints and not all options within an endpoint are documented." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6157987) AM Alejandra M. Digital Advertising Project Specialist > "I highly recommend CTM to any business looking to take their call tracking and attribution to the next level." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7129902) CH Chris H. Software Developer > "Their api documentation is lacking in some aspects." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6157987) Himanshu J. Realestate Sales associate > "It is working as advance tracking software for us to generate lead and to manage updates." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6626994) NL Nick L. Marketing > "The user interface can feel cluttered at times." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6175652) DH David H. Director, Marketing > "Very responsive and careful to listen and address issues related directly to our product and goals." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7049178) MT Max T. Director of Client Services > "At times the software can be a bit difficult to navigate when it comes to user administration and access levels." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___3826018) OV Owen V. API Integrations Specialist > "These features are usually free of any additional cost and allows for a more sophisticated phone system." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7030442) MV Matthew V. Director of Call Center Operations > "Changing from my old softphone had a lot of glitches." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___3810645) SM Sean M. Director of Admissions > "I had a moment the other day where I was asked about my current call platform (CTM) in comparison to an older platform we used prior, and..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7039356) AP Austin P. Marketing Consultatn > "The amount of hoops and "gotchas" to set up a simple number pool is horrifying. If your goal is to track inbound calls, you are better..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#GetApp___2949371) SB Shay B. CMO > "From account setup to onboarding and day-to-day operations, everything runs smoothly and reliably." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7008076) MD Meira D. Marketing > "I implemented every change they recommended, including purchasing more numbers and inputting more sources but it was never resolved. When..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#SoftwareAdvice___3502101) Himanshu J. Realestate Sales associate > "Perfectly integerable with other marketing tools to track and evaluate calls which are done by different marketing channels." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6626994) KL Kaolhi L. B2B GROWTH MARKETING MANAGER > "However, it does cost money to get this service." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___3810295) SJ Sabrina J. Digital Marketing Coordinator > "Call recording has been a particularly beneficial feature, as it has helped our clients identify high-performing channels with longer..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6157926) AP Austin P. Marketing Consultatn > "I've spent $$$$'s on call tracking softwares and can confidently say this is not the one to use." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#GetApp___2949371) SJ Sabrina J. Digital Marketing Coordinator > "We like that it allows us to efficiently track the results of our multichannel marketing campaigns by accurately attributing phone leads..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6157926) AS Alexander S. PPC Analyst > "It's very difficult to dig in and get account-level information." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___3487542) MA Mike A. Owner > "I enjoys using this platform it was great visually and easy to maneuver through out wether using for phone calls or screening definitely..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7003921) AS Alexander S. PPC Analyst > "It's very silly compared to many alternative options out there." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___3487542) CM Corey M. Digital Strategist > "Easy integration & source tracking to Google Analytics & Google tag" [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7032125) DV Dominic V. Business Intelligence Developer > "It took months, many duplicate cases, and threatening to find another vendor for me to actually get some helpful tech support." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___2353288) PJ Pedro J. Marketing coord > "It gives you all the information you need and it\`s easy to navigate once you set your agents." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7018721) TG Tiffany G. Operations Manager > "It goes really far in-depth and isn't easily understood how to do a simple task rather than such broad ones when using "reports"." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___2748453) WM Wendy M. Manager, Intake > "sensitive content hidden\] made us feel supported by responding quickly and following through until everything worked smoothly." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7014434) JS Jeff S. President > "The reporting and reports is not as clean and robust as others." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___2748362) BM Brad M. Sales and Marketing Technologist > "It has been great, and much more affordable and user friendly than our old system." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7138053) JG Jean G. Chief Digital Officer > "Not easy to run multiple callcenters in one account (work in progress)" [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___2339905) [View Reviews](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) LD Lance D. Founder > "It successfully bridged the gap between traditional telephony and our modern, containerized application stack (n8n, Docker). Despite minor challenges in navigating the..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6853283) RT Renjith T. Director > "I can't think of anything at the moment other than the delay in the verification. But after it is done the uncertainty is gone and I can understand why it takes time..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6825423) DN Diego N. Co-Founder > "I use it primarily for outbound sales calls using Vapi, and the connection quality, pricing transparency, and customer support make it a reliable partner in our operation." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6821415) Serhii B. QA Engineer > "I had an error with my debit card and PayPal, so I had to contact the help desk to fix it." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7081035) JC Jason C. Director, Medical Operations > "What sets Telnyx apart is not just their robust telephony infrastructure, but their customer-centric approach. Whether it’s the ease of their well-documented APIs or the..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6829993) MP Matthew P. Owner > "Real time fault notifications not available through an app for the technician on the go trying to manage their customer base by being able to setup automatic fault..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6324206) JPS Jagsharan Preet S. CEO > "They immediately provided the correct, working CDN links and information that unblocked our development after we had been stuck for some time. While the initial setup had..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7000933) JR James R. Managing Director > "It took ten more emails to support, Cc:ing their \[sensitive content hidden\] each time, to get my numbers ported out - and they refused to waive their port out fees, which..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6480627) AY Ahmed Y. Director > "The API gives us control over call flow and messaging at scale, and the usage-based pricing model makes it easy to predict costs." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6829891) VR Verified Reviewer CEO > "Verification feels inconsistent, and when something goes wrong, it is hard to get proper help." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7054630) RT Renjith T. Director > "We are business providing a WhatsApp-based SaaS service for payment reminders. For us to be truly global, we wanted to reach maximum countries with local numbers." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6825423) JP John P. Founder > "The verification requirements were excessive, and as a transactional sender, I couldn’t even get through the process. If I’m unable to navigate their system, I imagine..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6477206) JE Joseph E. ceo > "Responsive and highly competent technical support. When I encountered a complex SIP session timer issue, Ilja analyzed my traces and provided a clear diagnosis within..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7023811) AG Abdul G. Internet Marketing > "At first, I had difficulty accessing the usage history for each AI Assistant call I tried." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6886339) LAV Leandro Antú V. Fullstack develop, tech lead > "This functionality ensures that personal phone numbers are never directly exposed during entry authorizations or package delivery notifications, adding a crucial layer of..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6805679) LK Luke K. advisor > "support not always accurate, slow, documentation not up to date with the UI,... generally minor things." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6827322) JS Juan S. CEO > "I was searching on the web and the documentation of the Retell AI platform, for a service that allows me to connect my IA agents to the real world, and it worked..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6678154) JP John P. Founder > "To make things worse, my ID was rejected because I took a photo of my driver’s license on my phone, despite explaining that I had lost my wallet and it was my real..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6477206) JC Jason C. Director, Medical Operations > "Telnyx has truly become an invaluable part of our tech stack, enabling us to deliver high-quality service to our clients with confidence." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6829993) AY Ahmed Y. Director > "Some edge-case error messages lack clarity without support assistance." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6829891) LAV Leandro Antú V. Fullstack develop, tech lead > "The combination of these features – the seamless integration via their API, the effective number masking for enhanced privacy, and the reliable international SMS..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6805679) JP John P. Founder > "I had to submit my ID through a third-party app, which crashed multiple times before finally accepting my submission." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6477206) LA Lekan A. CEO > "At its core, the platform simplifies the intricate process of international communication, breaking down barriers that traditionally hindered businesses from seamlessly..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6606339) SB Stephane B. Director > "We had an major issue with audio quality and delay." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7008293) YP Yash P. founder > "its product affordability compaired to other providers along with their customer support is also good and the product overall works fine with me getting 1 call drop in..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6740384) John H. Founder > "I had an issue with one of the inbound numbers which took a while to resolve." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7036521) John H. Founder > "They were very responsive when requesting new inbound numbers for my region (as they weren't available initially) and I got really good, memorable numbers." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7036521) CP Calvin P. Consultant > "The Onfido identification plugin does not work with some android devices." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6325831) VT Vera T. Manager > "For me, what really stands out the most is the technical support — fast, helpful, and genuinely invested in solving issues. Whenever I had a question, I got clear and..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6837097) NM Nick M. IT Manager > "One of the times I was having problems the chat on their website was not working so I had to find their support number." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6506134) ST Steve T. Sr. Software Engineer > "I appreciate the transparency in message delivery status and the ability to monitor logs in real time." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6842332) JP John P. Founder > "The agent dismissed it, insisting it couldn’t be verified because it wasn’t a “real” photo, even though it clearly was." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6477206) LA Lekan A. CEO > "Our use of the Telnyx platform enable us to bridge the gap with our international customers making it easy to reach us and get the service they need." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6606339) DB Dan B. IT admin > "Telnyx has no support capabillities." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7019490) LD Lance D. Founder > "Telnyx provided the critical, scalable infrastructure that made our custom AI voice agent project feasible." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6853283) WT William T. Founder > "but the onboarding process was noticeably clunkier than Twilio." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6814864) VR Verified Reviewer Owner, CTO > "The reliability of their SIP connections and the wide variety of international phone numbers make scaling simple and efficient." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7020915) AR Adrian R. Network Administrator > "Some initial call routing issues were present. " [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6392691) JC Jason C. Director, Medical Operations > "In an industry where support often feels like an afterthought, Telnyx’s commitment to their customers really stands out. If you're looking for a provider that delivers on..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6829993) JL Justin L. EVP and Treasurer > "Support Tickets not handled by same person from start to end all the time." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6722047) MG Michal G. \- > "I very need it and with Telnyx, I can add mobile number to verified mobile numbers and make call from it." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6493475) VR Verified Reviewer Freelancer > "I am still trying and have not succeed." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7078042) JPS Jagsharan Preet S. CEO > "The support staff are not just reading from a script; they are technically proficient and can provide specific, actionable solutions quickly." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7000933) JH Jeff H. Owner > "It is a little hard to find what is needed on the portal. " [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6460561) DB Dan B. IT admin > "The IOT SIM card and SIP signalling works well, and the API documentation seems good." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7019490) AD Arturo D. Co-owner > "no tutorials so it makes it difficult to learn how to set things up." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6680499) Flavio B. Founder > "Easy to implement solutions, the customer support is made by real people, always online also the weekend (thanks guys) and it integrates perfectly with my workflows." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6827778) TR Tom R. Network Engineer > "Those are obscure features for most users, however, and irrelevant to most.)" [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6409996) JM Jason M. Owner > "The platform is also quite reliable, with clear documentation and stable APIs that make integration easier." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7039694) NM Nick M. IT Manager > "Their support number is not well advertised." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6506134) VR Verified Reviewer CMO > "We connected our systems and saw results quickly, which shows the platform’s usability and developer-friendly design." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7015208) LN Lynete N. owner > "I can't add fund with PayPal until i submit Level 2 form and wait until they approve it and i did it but it's denied .. why ?" [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6257766) CS Chris S. Support Technician > "We have experienced crystal-clear call quality with virtually no latency, which is crucial for our customer support and sales teams." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6330203) JP JATIN P. President > "The Prices are still comparatively not that cheap and I had setup multiple meetings to get some discounts but no one joined." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6262560) MA Mouadh A. dev > "The APIs are well documented, the dashboard is intuitive, and it’s easy to provision numbers or configure services without delays." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7008110) SP Snehal P. Founder > "My account keys got hacked twice my account got hacked and I cannot log in even after talking to there support they mention the account don't exist but 10 minutes I..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___4023385) ST Steve T. Sr. Software Engineer > "Message delivery has been fast and reliable, which is critical for the time-sensitive alerts we're sending." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6842332) AA Ashley A. Markter > "Blocking and suspending accounts without giving reasons." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6192792) VR Verified Reviewer CEO > "It gives a good first impression, and the documentation makes the product look capable." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___7054630) SP Snehal P. Founder > "Furthermore as my account was not working I thought it is all good by my Credit card get started to charge and there is no way I can talk to anyone in their team." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___4023385) TR Tom R. Network Engineer > "I'm grateful that standing up a company-wide SMS notification could be done in just a couple of days. When I opened a ticket about moving a number, the support was..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___6409996) James H. Principle Network Operator > "Their support but two have been highly unprofessional in their conduct and I am deeply disturbed that they provide such substandard wholesale facing support compared to..." [See full review](https://www.capterra.com/p/173804/Telnyx/#Capterra___2277505) [View Reviews](https://www.capterra.com/p/173804/Telnyx/reviews/) ## User interface 4.65 (158) [Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/) 4.75 (195) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features CTM Top features 44/48 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scoring - Call Scripting - Call Tracking Metrics - Call Transcription - Call Transfer - Call Whispering - Campaign Analytics - Campaign Management - Computer Telephony Integration - Contact Management - Conversion Tracking - CRM - Customizable Reports - Data Import/Export - Generative AI - IVR - Keyword Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Monitoring - Multi-Campaign - Performance Management - Predictive Dialer - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - ROI Tracking - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/152004/Call-tracking-software/#features) Telnyx Suite 11/48 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scoring - Call Scripting - Call Tracking Metrics - Call Transcription - Call Transfer - Call Whispering - Campaign Analytics - Campaign Management - Computer Telephony Integration - Contact Management - Conversion Tracking - CRM - Customizable Reports - Data Import/Export - Generative AI - IVR - Keyword Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Monitoring - Multi-Campaign - Performance Management - Predictive Dialer - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - ROI Tracking - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/173804/Telnyx/#features) ### Recognition CTM is recognized as a top-rated tool in 4 Capterra Shortlist reports Telnyx Suite is recognized as a top-rated tool in 1 Capterra Shortlist reports Best Value SMS MarketingSoftware (2026)  ### Deployment & support CTM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Telnyx Suite Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details CTM - By CallTrackingMetrics - Located in United States - Founded in 2010 Telnyx Suite - By Telnyx - Located in United States - Founded in 2009 ## Popular Comparisons [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.65 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) vs [800.com](https://www.capterra.com/p/208208/800-com/)[4.71 (330)](https://www.capterra.com/p/208208/800-com/reviews/) $79/month Price $149/month 4.6 Features 4.6 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/152004-208208/Call-tracking-software-vs-800-com) [Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/)[4.75 (195)](https://www.capterra.com/p/173804/Telnyx/reviews/) vs [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[4.78 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) $1/month Price $1.1/month 4.7 Features 4.7 4.7 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(158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) vs [JustCall](https://www.capterra.com/p/157853/JustCall/)[4.12 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) $79/month Price $29/month 4.6 Features 4.1 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/152004-157853/Call-tracking-software-vs-JustCall) [Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/)[4.75 (195)](https://www.capterra.com/p/173804/Telnyx/reviews/) vs [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,019)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) $1/month Price $4/month 4.7 Features 4.4 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/168668-173804/Microsoft-Teams-vs-Telnyx) [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.65 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) vs [Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (481)](https://www.capterra.com/p/132405/Five9/reviews/) $79/month Price $159/month 4.6 Features 4.1 4.5 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/132405-152004/Five9-vs-Call-tracking-software) [Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/)[4.75 (195)](https://www.capterra.com/p/173804/Telnyx/reviews/) vs [Wildix](https://www.capterra.com/p/218251/Wildix/)[4.69 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) $1/month Price Contact vendor for pricing 4.7 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/173804-218251/Telnyx-vs-Wildix) [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.65 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) vs [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,203)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) $79/month Price $30/month 4.6 Features 4.3 4.5 Ease of Use 4.2 [View full 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