# Compare CTM vs 800.com 2026 | Capterra > Unsure of what to choose? Check Capterra to compare 800.com and CTM based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/152004-208208/Call-tracking-software-vs-800-com --- # 800.com vs CTM Features and Cost Comparison Last updated June 23rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: 800.comCTM2/4 selected [800.com](https://www.capterra.com/p/208208/800-com/)[4.7 (347)](https://www.capterra.com/p/208208/800-com/reviews/) [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) [## 800.com](https://www.capterra.com/p/208208/800-com/)[4.7 (347)](https://www.capterra.com/p/208208/800-com/reviews/) Starting Price $149.00/month Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment CR DT Based on [347 reviews](#user-reviews) Positive 325 Neutral 14 Negative 8 [## CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting Price $79.00/month Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.5 Customer Service 4.6 Reviews Sentiment AM DH Based on [158 reviews](#user-reviews) Positive 149 Neutral 6 Negative 3 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Features in Call Tracking Software 27 / 48 Best performer 44 / 48 Only CTM - Activity Dashboard - Activity Tracking - Automatic Call Distribution User satisfaction User satisfaction 4.7 User reviews[347](https://www.capterra.com/p/208208/800-com/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.6 Customer support 4.7 User satisfaction 4.7 User reviews[158](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Ease of use 4.5 Functionality 4.6 Value for money 4.5 Customer support 4.6 Price starts from Price starts from $149Flat Rate, Per Month - Free version - Free trial Price starts from $79Usage Based, Per Month - Free version - Free trial Best for Best for 800.com is perfect for solopreneurs and small businesses all the way up to large corporations and agencies. We have plans to fit every business type. Best for CTM is used by marketing agencies, digital marketers, sales teams, contact centers, and global organizations. ## User reviews Pros & cons CR Calvin R. CEO > "The SMS/Texting capability is a huge plus for customer engagement, and the call tracking analytics provide great insights into..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7126652) RK Robert K. Administrator > "The process can be very detailed. If one tends to not be as skillful with technology, he or she may become frustrated with the..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7156256) DT Donald T. Owner > "The system provides useful features like call forwarding, voicemail transcription, and call analytics, all managed from a..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7109624) CH Chris H. CMO > "At times, call transfers did not go through properly, which created some concern around potentially missed or lost business..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7120873) BB Brent B. Owner > "It provides dependable call management, useful call summaries, and an easy-to-use interface that fits well with business needs." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7089441) TF Tracy F. Chief Growth Operations Officer > "I had set up my account and ended up making a mess by adding a second account instead of a second number to the account." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7104125) CR Calvin R. CEO > "Phone support was responsive when I had a question about billing, and the call management tools like the auto-attendant have..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7126652) ET Elvia T. Mold Technician > "I have some difficulty on the website since I am blind and I use screen reader software, so it does not always read everything..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6866229) LW Lena W. Owner > "I love the customer service aspect where I feel 800.com is always there and very helpful in the process when I need it, plus I..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7061499) KL Kiersten L. Managing Director > "Some issues with calls being immediately dropped ." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7114939) RM Royneisha M. Dispatcher > "The call forwarding and tracking features are helpful, especially for business owners who want to separate personal and..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7158444) WC Wayne C. Owner > "The billing is a bit of an issue for me." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7077762) HM Hilda M. CEO > "The call forwarding features were especially useful because I could stay connected with customers from anywhere, even when I..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7151138) JT Jeannita T. Managing Member > "The online interface is not exactly intuitive." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7146505) BV Bhargav V. Owner > "We have used 800.com since the inception of our business and are very happy with the online options to setup greetings, call..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6863606) MV Mayank V. owner > "The final monthly cost includes some mandatory regulatory fees that add up." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7027524) HM Hilda M. CEO > "The platform helped me separate business and personal calls, which improved organization and communication with customers." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7151138) KA Karen A. VP of Ops > "how hard it is to set up texting though some of that may be requirements by law. but I have not been able to do it." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7058262) BB Brent B. Owner > "I really like that it sends clear summaries of calls, which makes tracking communication simple and efficient." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7089441) JT Julia T. Concierge beauty services > "The lack of options and information within the application." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7065950) CR Calvin R. CEO > "Unlike some older telecom services, the dashboard feels modern and makes managing multiple lines simple." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7126652) BA Betty A. CEO > "com is generally user-friendly, but the inability to utilize the text feature is a significant drawback that limits its overall..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6606122) ML Michael L. Owner > "Features and prices for unlimited phone service and vanity number options were better than other carriers" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7082415) MC Micah C. Business Analyist > "Was disappointed in not having the ability for tracking call lengths." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6734606) KL Kiersten L. Managing Director > "We were able to set up a very professional voicemail in a short amount of time using the built in tools ." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7114939) CO Cynthia O. Solopreneur > "The platform and verification to get the system up and running is excessive and very labor intensive" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6845455) ML Michael L. Owner > "Had a phone call with the sales team and they explained the features and went over the new AI and call recording features that..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7082415) AP Arziki P. CEO > "The only complaint I would have is with the text-verification feature." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6576676) RM Royneisha M. Dispatcher > "The setup process was simple, the app is easy to navigate, and features like call forwarding and tracking make staying..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7158444) DB Daniel B. Owner > "I canceled my service last year and I just see they charged my credit card several hundred dollars." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6569076) AB Ajah B. Interior Designer > "It’s a solid solution for small business owners who need a reliable communication system without something overly complicated." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7117538) LR L. R. Chief Executive > "Not sure what I don't enjoy about 800.coms service." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7133738) JR Jennifer R. Senior Director of Global Marketing > "The user-friendly interface makes it incredibly easy to navigate and manage campaigns, while their precise audience targeting..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6580673) JT Joseph T. Agent Broker > "I was unable to get my old 800# reactivated, even though no one is using it." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6578194) JT Jeannita T. Managing Member > "I love the professional support and the low cost of the service. Whenever I call in with a problem the representative stays..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7146505) LG Lucas G. Owner > "sometimes the app wouldnt notify me of calls coming in." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6747007) ES ESMAT S. MANAGER > "EASY TO USE, FAST CUSTOMER SERVICE, WEBSITE IS SELF-EXPLANATORY, BEING ABLE TO CONTROL VOICEMAIL AND WAITING OPTIONS REMOTELY..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7179725) CM Carl M. CEO > "I don’t always receive my calls or notifications when someone calls." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6569616) Lamone J. Web Design Artist > "I still get my messages and texts from my clients and that's very important to me; Even when I can't answer calls;" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7155719) JS Julian S. CEO > "App is a little glitchy." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6582161) RM Royneisha M. Dispatcher > "I also appreciate being able to separate business calls from personal calls without needing another device." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7158444) AS Amitai S. Owner > "The cost is high for the level of service provide." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6577095) HM Hilda M. CEO > "What I liked most about 1.800.com for my business number was how easy it made it to set up a professional phone presence..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7151138) GL Gabriel L. Sales Division > "Sometimes my calls drop." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6734838) HM Hilda M. CEO > "It also helped my business appear more credible and established, which is important when building trust with clients." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7151138) RE Robin E. CEO > "Pricing is a little too high, could be better." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6608801) JS Julian S. CEO > "The toll-free number service worked seamlessly for my needs, and features like call forwarding and voicemail were especially..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6582161) AM Adriana M. Vice President > "There isnt anything to add in this category" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7050496) GS Gabby S. CEO > "Overall, 800.com has been a solid tool for managing business calls and communication." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7128937) MD Matt D. Director of Marketing > "Do not need IT support." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6608393) BB Brent B. Owner > "The system works smoothly and saves time for daily business operations." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7089441) MN Mark N. Managing director > "Hard to have a con" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6569203) NV Nina V. CMO > "The call tracking and analytics are especially helpful for businesses that want insight into their calls" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7017025) DD Dan D. Owner > "Works great on desktop but lacks the ability to answer calls on desktop." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4683696) LH Les H. Director > "Along cones 800.com and we now have very affordable forwarded toll free and a great vanity number to boot!" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7168548) GC Gregory C. President > "So we canceled a NON CONTRACT and I went on to start my own business. And I come back to 800.com because I didn't like how it..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4686117) Lamone J. Web Design Artist > "They are very understandable people that really care about their clients and their businesses. If difficult times arrive they..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7155719) GS George S. CEO > "Clients tell me it's not easy to call, I'm told it's too many numbers and I don't get may calls immediately" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4715393) AN Anna N. Founder > "The dashboard is easily accessible and relatively intuitive, though it feels a bit outdated." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7144642) DD Dan D. Owner > "Have not had any need to interact with the 800.com team." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4683696) MB Mike B. Web Consultant > "We've been using 800.com for more than 2 years now, it's integrated perfectly into our marketing and outreach efforts and makes..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6606038) XB Xenia B. Executive Director > "Was very difficult to set up, not sure if mine is setup correctly." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4683738) JG Jeremy G. Partner > "Great features for a growing business, but overshadowed by restrictive limits and hidden costs :))))" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7173474) GC Gregory C. President > "I GET: He LIES and says he's going to REFUND my money and NEVER DOES!!!" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4686117) WW William W. Managing Partner > "I love the professional image it provides for my business, and the voicemail-to-email feature is a game-changer for staying..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6584622) KR Karlee R. Office Manager > "I don't like the call forwarding, however I understand it is a way for them to to track calls" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2721716) GM Goran M. Regional Sales and Support Manager > "We've been a long-time user, and we are satisfied with the flexibility it provides for our customer support needs" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7128459) SF Steven F. President > "There appears to be no option to turn off receiving voice mail recordings." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2354525) AB Axel B. COO > "Even though the 800 as in toll free concept is not really needed any longer, the features and functions that we use make our..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6576647) JV James V. Owner > "Since I have only had our 877 phone number for 2 days, I am not able to answer this question." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2363635) SB Sharmin B. CEO > "Even if you have to add the new number or change forwarding, it is easy to do so." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7172947) VM Victoria M. Office Manager > "I wish voicemails went to the extension, not all to me." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2394548) ET Elvia T. Mold Technician > "Overall it was easy to sign up with 800.Com, like the service so far, I like the voicemail features and phone call history..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6866229) SE Sonya E. Manager > "I can someone called me back to help me, but I wasn't able to talk @ that time." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2616672) TW Terri W. President > "I printed my business cards with the toll-free option, and they look so professional." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7074302) RR Rich R. Owner > "Setting up was a little confusing when I thought I was deleting one thing." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2332186) [View Reviews](https://www.capterra.com/p/208208/800-com/reviews/) AM Alejandra M. Digital Advertising Project Specialist > "It’s a reliable and robust platform that has significantly improved our ability to track, analyze, and optimize inbound calls." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7129902) SM Sean M. Director of Admissions > "CTM, being web-based, also has the potential to experience lags in quality, dropped calls and other issues. And aforementioned, because..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7039356) DH David H. Director, Marketing > "Their team built a custom script that pulls specific UTM parameters from our activity session data and logs them into our CRM, giving us..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7049178) KJ Kelly J. Strategic Advisor > "It is hard to get customer service on the phone to help with any technical issues." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7139666) VB Vincent B. Marketing Director > "Their integrations (Google Ads, CRM platforms, analytics tools) are solid and reliable, and the platform scales well as call volume grows." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7062826) JW Jared W. PPC Specialist > "You cant filter calls by campaign medium." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7008979) AM Alejandra M. Digital Advertising Project Specialist > "I also appreciate the automation features and call routing options—they’ve saved us a lot of time and improved our customer experience." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7129902) CD Colin D. Digital Marketing Strategist > "As a self-proclaimed power user I do wish I could grab more data at once, but this is probably a "me problem"." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7016744) MD Max D. Director of Business Development > "Very robust a capable platform for managing calls. If you can dream it, call tracking metrics can make it happen." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7019155) KJ Kelly J. Strategic Advisor > "Lack of customer service." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7139666) AG Arman G. CEO > "I can pull call recordings easily anytime, its very friendly to use , platform is nice and very practical" [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7134651) LH Lynda H. Office Administrator > "The things I like least are probably more an issue of training and use, but I have had a lot of trouble with "forwarding" the line to my..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6176380) AM Alejandra M. Digital Advertising Project Specialist > "The insights we’ve gained have directly impacted our marketing performance and ROI." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7129902) MM Meghan M. Director of Interactive and Web Development > "My operations team hates the wait time for Trust Center and setting up text message campaigns. But they do understand the reason for..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6164846) OV Owen V. API Integrations Specialist > "This allows us to seamlessly integrate with other platforms including our CRM." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7030442) Himanshu J. Realestate Sales associate > "Pricing structure is bit expensive." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6626994) EX Emilio X. Marketing > "The software provides a friendly interface that is easy to navigate and find the useful metrics." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7135172) JP Jorge P. Digital Marketing Manager > "Sometimes, we want to share calls with our clients in a very simple manner for a quick listen without having the client log in to a..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___3845218) AM Alejandra M. Digital Advertising Project Specialist > "I highly recommend CTM to any business looking to take their call tracking and attribution to the next level." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7129902) CH Chris H. Software Developer > "Namely, not all endpoints and not all options within an endpoint are documented." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6157987) Himanshu J. Realestate Sales associate > "It is working as advance tracking software for us to generate lead and to manage updates." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6626994) CH Chris H. Software Developer > "Their api documentation is lacking in some aspects." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6157987) OV Owen V. API Integrations Specialist > "These features are usually free of any additional cost and allows for a more sophisticated phone system." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7030442) NL Nick L. Marketing > "The user interface can feel cluttered at times." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6175652) SM Sean M. Director of Admissions > "I had a moment the other day where I was asked about my current call platform (CTM) in comparison to an older platform we used prior, and..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7039356) MT Max T. Director of Client Services > "At times the software can be a bit difficult to navigate when it comes to user administration and access levels." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___3826018) MM Mitchell M. Director of Paid Media > "It is at the core of my work. And, their support has been helpful when needed for bugs and issues I run into occasionally along the way." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7062808) MV Matthew V. Director of Call Center Operations > "Changing from my old softphone had a lot of glitches." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___3810645) SB Shay B. CMO > "From account setup to onboarding and day-to-day operations, everything runs smoothly and reliably." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7008076) AP Austin P. Marketing Consultatn > "The amount of hoops and "gotchas" to set up a simple number pool is horrifying. If your goal is to track inbound calls, you are better..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#GetApp___2949371) Himanshu J. Realestate Sales associate > "Perfectly integerable with other marketing tools to track and evaluate calls which are done by different marketing channels." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6626994) MD Meira D. Marketing > "I implemented every change they recommended, including purchasing more numbers and inputting more sources but it was never resolved. When..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#SoftwareAdvice___3502101) SJ Sabrina J. Digital Marketing Coordinator > "Call recording has been a particularly beneficial feature, as it has helped our clients identify high-performing channels with longer..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6157926) KL Kaolhi L. B2B GROWTH MARKETING MANAGER > "However, it does cost money to get this service." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___3810295) SJ Sabrina J. Digital Marketing Coordinator > "We like that it allows us to efficiently track the results of our multichannel marketing campaigns by accurately attributing phone leads..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6157926) AP Austin P. Marketing Consultatn > "I've spent $$$$'s on call tracking softwares and can confidently say this is not the one to use." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#GetApp___2949371) MA Mike A. Owner > "I enjoys using this platform it was great visually and easy to maneuver through out wether using for phone calls or screening definitely..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7003921) AS Alexander S. PPC Analyst > "It's very difficult to dig in and get account-level information." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___3487542) CM Corey M. Digital Strategist > "Easy integration & source tracking to Google Analytics & Google tag" [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7032125) AS Alexander S. PPC Analyst > "It's very silly compared to many alternative options out there." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___3487542) PJ Pedro J. Marketing coord > "It gives you all the information you need and it\`s easy to navigate once you set your agents." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7018721) DV Dominic V. Business Intelligence Developer > "It took months, many duplicate cases, and threatening to find another vendor for me to actually get some helpful tech support." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___2353288) WM Wendy M. Manager, Intake > "sensitive content hidden\] made us feel supported by responding quickly and following through until everything worked smoothly." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7014434) TG Tiffany G. Operations Manager > "It goes really far in-depth and isn't easily understood how to do a simple task rather than such broad ones when using "reports"." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___2748453) BM Brad M. Sales and Marketing Technologist > "It has been great, and much more affordable and user friendly than our old system." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7138053) JS Jeff S. President > "The reporting and reports is not as clean and robust as others." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___2748362) DH David H. Director, Marketing > "Very responsive and careful to listen and address issues related directly to our product and goals." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7049178) JG Jean G. Chief Digital Officer > "Not easy to run multiple callcenters in one account (work in progress)" [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___2339905) [View Reviews](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) ## User interface 4.71 (347) 4.65 (158) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features 800.com 27/48 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scoring - Call Scripting - Call Tracking Metrics - Call Transcription - Call Transfer - Call Whispering - Campaign Analytics - Campaign Management - Computer Telephony Integration - Contact Management - Conversion Tracking - CRM - Customizable Reports - Data Import/Export - Generative AI - IVR - Keyword Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Monitoring - Multi-Campaign - Performance Management - Predictive Dialer - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - ROI Tracking - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/208208/800-com/#features) CTM Top features 44/48 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scoring - Call Scripting - Call Tracking Metrics - Call Transcription - Call Transfer - Call Whispering - Campaign Analytics - Campaign Management - Computer Telephony Integration - Contact Management - Conversion Tracking - CRM - Customizable Reports - Data Import/Export - Generative AI - IVR - Keyword Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Monitoring - Multi-Campaign - Performance Management - Predictive Dialer - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - ROI Tracking - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/152004/Call-tracking-software/#features) ### Recognition 800.com is recognized as a top-rated tool in 3 Capterra Shortlist reports CTM is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support 800.com Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos CTM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details 800.com - By 800.com - Located in United States - Founded in CTM - By CallTrackingMetrics - Located in United States - Founded in 2010 ## Popular Comparisons [800.com](https://www.capterra.com/p/208208/800-com/)[4.71 (347)](https://www.capterra.com/p/208208/800-com/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (881)](https://www.capterra.com/p/169627/RingOver/reviews/) $149/month Price $29/month 4.6 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/169627-208208/RingOver-vs-800-com) [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.65 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) $79/month Price $25/month 4.6 Features 4.5 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/152004-175788/Call-tracking-software-vs-Nextiva) [800.com](https://www.capterra.com/p/208208/800-com/)[4.71 (347)](https://www.capterra.com/p/208208/800-com/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) $149/month Price $25/month 4.6 Features 4.5 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/175788-208208/Nextiva-vs-800-com) [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.65 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) vs [JustCall](https://www.capterra.com/p/157853/JustCall/)[4.12 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) $79/month Price $29/month 4.6 Features 4.1 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/152004-157853/Call-tracking-software-vs-JustCall) [800.com](https://www.capterra.com/p/208208/800-com/)[4.71 (347)](https://www.capterra.com/p/208208/800-com/reviews/) vs [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,205)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) $149/month Price $30/month 4.6 Features 4.3 4.7 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/208208-242188/800-com-vs-RingCentral-MVP) [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.65 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) vs [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.18 (569)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) $79/month Price $27/month 4.6 Features 4.2 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/152004-190976/Call-tracking-software-vs-Dialpad-Sell) [800.com](https://www.capterra.com/p/208208/800-com/)[4.71 (347)](https://www.capterra.com/p/208208/800-com/reviews/) vs [3CX](https://www.capterra.com/p/158704/3CX/)[4.39 (467)](https://www.capterra.com/p/158704/3CX/reviews/) $149/month Price $350/year 4.6 Features 4.4 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/158704-208208/3CX-vs-800-com) [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.65 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) vs [Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (484)](https://www.capterra.com/p/132405/Five9/reviews/) $79/month Price $159/month 4.6 Features 4.1 4.5 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/132405-152004/Five9-vs-Call-tracking-software) [800.com](https://www.capterra.com/p/208208/800-com/)[4.71 (347)](https://www.capterra.com/p/208208/800-com/reviews/) vs [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) $149/month Price $10/month 4.6 Features 4.5 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/208208-208535/800-com-vs-Zoom-Phone) [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.65 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) vs [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,205)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) $79/month Price $30/month 4.6 Features 4.3 4.5 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/152004-242188/Call-tracking-software-vs-RingCentral-MVP) [800.com](https://www.capterra.com/p/208208/800-com/)[4.71 (347)](https://www.capterra.com/p/208208/800-com/reviews/) vs [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)[4.43 (248)](https://www.capterra.com/p/174109/Ooma-Office/reviews/) $149/month Price $19.95/month 4.6 Features 4.4 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/174109-208208/Ooma-Office-vs-800-com) [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.65 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) vs [CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.39 (687)](https://www.capterra.com/p/159578/CallHippo/reviews/) $79/month Price $0/month 4.6 Features 4.3 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152004-159578/Call-tracking-software-vs-CallHippo)