--- title: "Compare CTM vs RingEX 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare CTM and RingEX based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/152004-242188/Call-tracking-software-vs-RingCentral-MVP" page_type: "comparison" language: "en" --- # CTM vs RingEX Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: CTMRingEX2/4 selected [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.2 (1,206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) [## CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting Price $79.00/month Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.4 Customer Service 4.6 Reviews Sentiment AM DH Based on [159 reviews](#user-reviews) Positive 150 Neutral 6 Negative 3 [## RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.2 (1,206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) Starting Price $30.00/month Value-for-Money 4.1 Functionality 4.3 Ease of Use 4.2 Customer Service 4 Reviews Sentiment Based on [1,206 reviews](#user-reviews) Positive 980 Neutral 148 Negative 78 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Twilio 4.4 (512) * * * Starting Price $0.01 Usage Based Free Trial Free Version * * * User rating 88% of reviewers rated it above 4 stars * * * Highest Rated ### Ultatel Cloud Business Phone System 4.7 (41) * * * Starting Price $18.00 Per User,Per Month Free Trial Free Version * * * User rating 95% of reviewers rated it above 4 stars * * * ### 3CX 4.4 (468) * * * Starting Price $350.00 Flat Rate,Per Year Free Trial Free Version * * * User rating 88% of reviewers rated it above 4 stars * * * ### RingCX 4.2 (261) * * * Starting Price $65.00 Per User,Per Month Free Trial Free Version * * * User rating 82% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Features in Call Tracking Software Best performer 37 / 50 Only CTM - Call Disposition - Call List Management - Call Scheduling 20 / 50 Only RingEX - Auto-Dialer User satisfaction User satisfaction 4.7 User reviews[159](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Ease of use 4.4 Functionality 4.6 Value for money 4.5 Customer support 4.6 User satisfaction 4.2 User reviews[1,206](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) Ease of use 4.2 Functionality 4.3 Value for money 4.1 Customer support 4.0 Price starts from Price starts from $79Usage Based, Per Month - Free version - Free trial Price starts from $30Per User, Per Month - Free version - Free trial Best for Best for CTM is used by marketing agencies, digital marketers, sales teams, contact centers, and global organizations. Best for RingEX is a flexible cloud-based solution which is ideal for businesses of all sizes. ## User reviews Pros & cons AM Alejandra M. Digital Advertising Project Specialist > "It’s a reliable and robust platform that has significantly improved our ability to track, analyze, and optimize inbound calls." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7129902) SM Sean M. Director of Admissions > "CTM, being web-based, also has the potential to experience lags in quality, dropped calls and other issues. And aforementioned,..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7039356) DH David H. Director, Marketing > "Their team built a custom script that pulls specific UTM parameters from our activity session data and logs them into our CRM, giving..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7049178) KJ Kelly J. Strategic Advisor > "It is hard to get customer service on the phone to help with any technical issues." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7139666) VB Vincent B. Marketing Director > "Their integrations (Google Ads, CRM platforms, analytics tools) are solid and reliable, and the platform scales well as call volume..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7062826) JW Jared W. PPC Specialist > "You cant filter calls by campaign medium." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7008979) AM Alejandra M. Digital Advertising Project Specialist > "I also appreciate the automation features and call routing options—they’ve saved us a lot of time and improved our customer..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7129902) CD Colin D. Digital Marketing Strategist > "As a self-proclaimed power user I do wish I could grab more data at once, but this is probably a "me problem"." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7016744) MD Max D. Director of Business Development > "Very robust a capable platform for managing calls. If you can dream it, call tracking metrics can make it happen." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7019155) KJ Kelly J. Strategic Advisor > "Lack of customer service." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7139666) AG Arman G. CEO > "I can pull call recordings easily anytime, its very friendly to use , platform is nice and very practical" [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7134651) LH Lynda H. Office Administrator > "The things I like least are probably more an issue of training and use, but I have had a lot of trouble with "forwarding" the line to..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6176380) AM Alejandra M. Digital Advertising Project Specialist > "The insights we’ve gained have directly impacted our marketing performance and ROI." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7129902) MM Meghan M. Director of Interactive and Web Development > "My operations team hates the wait time for Trust Center and setting up text message campaigns. But they do understand the reason for..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6164846) OV Owen V. API Integrations Specialist > "This allows us to seamlessly integrate with other platforms including our CRM." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7030442) Himanshu J. Realestate Sales associate > "Pricing structure is bit expensive." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6626994) EX Emilio X. Marketing > "The software provides a friendly interface that is easy to navigate and find the useful metrics." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7135172) JP Jorge P. Digital Marketing Manager > "Sometimes, we want to share calls with our clients in a very simple manner for a quick listen without having the client log in to a..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___3845218) AM Alejandra M. Digital Advertising Project Specialist > "I highly recommend CTM to any business looking to take their call tracking and attribution to the next level." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7129902) CH Chris H. Software Developer > "Namely, not all endpoints and not all options within an endpoint are documented." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6157987) Himanshu J. Realestate Sales associate > "It is working as advance tracking software for us to generate lead and to manage updates." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6626994) CH Chris H. Software Developer > "Their api documentation is lacking in some aspects." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6157987) OV Owen V. API Integrations Specialist > "These features are usually free of any additional cost and allows for a more sophisticated phone system." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7030442) NL Nick L. Marketing > "The user interface can feel cluttered at times." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6175652) SM Sean M. Director of Admissions > "I had a moment the other day where I was asked about my current call platform (CTM) in comparison to an older platform we used prior,..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7039356) MD Meira D. Marketing > "I implemented every change they recommended, including purchasing more numbers and inputting more sources but it was never resolved...." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#SoftwareAdvice___3502101) MM Mitchell M. Director of Paid Media > "It is at the core of my work. And, their support has been helpful when needed for bugs and issues I run into occasionally along the..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7062808) MT Max T. Director of Client Services > "At times the software can be a bit difficult to navigate when it comes to user administration and access levels." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___3826018) Himanshu J. Realestate Sales associate > "Perfectly integerable with other marketing tools to track and evaluate calls which are done by different marketing channels." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6626994) MV Matthew V. Director of Call Center Operations > "Changing from my old softphone had a lot of glitches." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___3810645) SJ Sabrina J. Digital Marketing Coordinator > "Call recording has been a particularly beneficial feature, as it has helped our clients identify high-performing channels with longer..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6157926) AP Austin P. Marketing Consultatn > "The amount of hoops and "gotchas" to set up a simple number pool is horrifying. If your goal is to track inbound calls, you are..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#GetApp___2949371) SJ Sabrina J. Digital Marketing Coordinator > "We like that it allows us to efficiently track the results of our multichannel marketing campaigns by accurately attributing phone..." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6157926) AS Alexander S. PPC Analyst > "It's very difficult to dig in and get account-level information." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___3487542) CM Corey M. Digital Strategist > "Easy integration & source tracking to Google Analytics & Google tag" [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7032125) KL Kaolhi L. B2B GROWTH MARKETING MANAGER > "However, it does cost money to get this service." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___3810295) PJ Pedro J. Marketing coord > "It gives you all the information you need and it\`s easy to navigate once you set your agents." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7018721) AS Alexander S. PPC Analyst > "It's very silly compared to many alternative options out there." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___3487542) WM Wendy M. Manager, Intake > "sensitive content hidden\] made us feel supported by responding quickly and following through until everything worked smoothly." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7014434) TG Tiffany G. Operations Manager > "It goes really far in-depth and isn't easily understood how to do a simple task rather than such broad ones when using "reports"." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___2748453) BM Brad M. Sales and Marketing Technologist > "It has been great, and much more affordable and user friendly than our old system." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7138053) AP Austin P. Marketing Consultatn > "I've spent $$$$'s on call tracking softwares and can confidently say this is not the one to use." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#GetApp___2949371) DH David H. Director, Marketing > "Very responsive and careful to listen and address issues related directly to our product and goals." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7049178) JS Jeff S. President > "The reporting and reports is not as clean and robust as others." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___2748362) LH Lynda H. Office Administrator > "CallTrackingMetrics allows us to see through the phone to better serve our customers and place greater value on their time and ours." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6176380) NL Nick L. Marketing > "The user interface can feel cluttered at times." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___6175652) JW Jared W. PPC Specialist > "Overall experience has been great, I would recommend anyone looking to implement a call tracking software to try our CTM" [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7008979) KJ Kelly J. Strategic Advisor > "It is hard to get customer service on the phone to help with any technical issues." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7139666) MC Miesje C. Marketing Consultant > "At every turn, the folks at CTM have gone out of their way to help us resolve our issue." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7016949) KJ Kelly J. Strategic Advisor > "Lack of customer service." [See full review](https://www.capterra.com/p/152004/Call-tracking-software/#Capterra___7139666) [View Reviews](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Reneisha H. Clinical Programs Manager > "Features like call routing, voicemail access, and remote communication tools are helpful in a busy medical practice environment. Once users..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7146080) BW Brandon W. CTO > "Misleading 10DLC guidance, lack of upfront disclosure, and key SMS features require additional paid add-ons not explained during sales." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7126397) BB Bonnie B. Digital Systems Manager > "It is an improvement from our previous voip experience which required the use of a physical phone, however, the RingCentral Video issues and our..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7167752) Marco C. Pre Litigation Legal Assistant > "Another problem is that the default number selected is sometimes the company's main number and not the user's own number, which makes..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7066775) AP Albert P. Administrator > "The instant caller ID pop-ups allow us to proactively answer calls, especially from those we've been trying to reach, dramatically reducing..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6719585) BW Brandon W. CTO > "This was also not clearly explained during the sales process, despite us outlining our requirements upfront." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7126397) BW Brandon W. CTO > "The core phone functionality works, but additional features require more setup and cost." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7126397) SH Sarah H. Appt Setter > "Hard to find something not to like! If I had to choose, I have experienced a delay once or twice but that may have been with my internet." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7136319) AS Alex S. Business Development Manager and Senior Marketing Strategist > "The ability to create call trees for different departments of our organization has been a game changer in our response time for leads." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6500329) JB Jonathan B. HR and Operations Analyst > "Additionally, there were times when the call dropped randomly; however, this might of been to internet problems." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7035891) MC Milena C. Office Manager > "RingEX is simple to setup and they do offer multiple options for easy add ons that are both free or even some cheap options to help optimize..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7045394) DJ Daniel J. Sales Development Rep > "Doesnt have an available function to automate text messages" [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6712399) AP Albert P. Administrator > "This would allow us to easily reference customer agreements, particularly regarding costs, and prevent potential discrepancies or..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6719585) CE Cameron E. Chief Operations Officer > "Sometimes the notifications settings can get messed up without any intervention." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6769854) CS Connor S. Brokerage Operations Associate > "RingEX is great for Ring Central customers to centralize all of the text, phone and video capabilities of your account." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6598246) BP Beth P. Data Entry Manager > "Some of the reporting for RingEX is lacking. " [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6642441) LH Lyla H. Administrator > "I love that it is an app that I have on my phone so I can call our customers straight from my cell phone." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7061612) JM Juan M. Operations Supervisor > "One of the things I'm not a fan of is that, despite being a stable platform, it has delays in connecting calls (they are not very common, but..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6039573) LH Lyla H. Administrator > "It alleviates the need to have office (Landline) phones." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7061612) TK Taylor K. People Ops Specialist > "The deployment of RingCentral wasn't the best, BUT, my work is very complex so we had a lot of questions when we were setting things up that I..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5069451) JG Jennifer G. Partner > "It is an easy interface, makes getting calls anywhere easy, even abroad because the app allows me to receive calls if I am on wifi, and fills..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6198422) MF Meg F. Owner > "Way more expensive than initial quote with lots of additional fees, lots of issues with texting (including making all of our texting read only..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#SoftwareAdvice___4955284) LH Lyla H. Administrator > "The app is easy to use and we are able to block spam calls with ease." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7061612) JS Joshua S. Director of Information Systems > "I am not a big fan of the mobile app functionality, and being IT that is a huge feature for me in a remote world" [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5092032) RT Ryan T. Head Of Integrated Search And Data Performance > "We we're able to use text authentication services, call clients, and keep our office going from any location in the world." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6023355) LO Luke O. Sales Dev Manager > "Before, the app did not include HUD features which made it more difficult, but this has been addressed." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6035610) BP Beth P. Data Entry Manager > "It's nice to be able to fax, call, text and message all within one app." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6642441) Mario D. General Manager > "The icing on the cake was that after honouring the two-year contract with a platform that did not meet our needs and we were not using, the..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___3924154) SW Shannon W. VP Operations > "It is quite efficient and effective to have several key business services in one spot. " [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6616068) CD Claire D. Contract Administrator > "Have heard that when people call it doesn't sound like a normal phone call, like music is playing or something." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5031821) RT Ryan T. Head Of Integrated Search And Data Performance > "We rarely experienced outages or issues and it allow us to maintain a local Canadian office phone number despite working 100% remotely. " [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6023355) CD Claire D. Contract Administrator > "The number I was assigned also comes up on peoples phones as spam." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5031821) JB Jonathan B. HR and Operations Analyst > "The navigation part of RingEx is very compatible and easy to work through." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7035891) SV Sebastian V. IT Governance Manager > "It's not as intuitive as some other solutions and it takes longer to complete some tasks." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6062427) LO Luke O. Sales Dev Manager > "The ease of use and ability for our sales team to be able to answer calls that are meant for our team during business hours, and have a simple..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6035610) TG Tiffany G. Director of Marketing > "I struggle to listen to voicemails from my RC calls." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6037461) EV Erica V. Office Manager and Executive Legal Assistant > "Being a smaller firm, RingCentral gave us the opportunity to find a solution that was a better fit for our Clients, and expand the availability..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5035067) RS Raj S. President > "hour to 1 hour hold time is not good for service." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6165117) SC Summer C. Reservation Manager > "This enhances communication & efficiency by bringing these platforms to our employees based in different countries." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6021005) RS Raj S. President > "poor, Always had the issue of tying to get through to customer service and it was not a convenient experience." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6165117) DL Danielle L. EHR Clinical Consultant > "I also like that when I receive a call, I have the choice to answer via my mobile phone or computer since the application is on both. " [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6149678) BB Brian B. GM > "Customer service will drag you around until you accept to live with the issues." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#SoftwareAdvice___6135179) HB Holly B. Business development representatives > "Each day the routine gets easier." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7065817) RS Raj S. President > "getting through the customer service line for simple inquiries was impossible." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6165117) JM Juan M. Operations Supervisor > "In general Ring Central is a stable, reliable and flexible platform since it is cross-platform, in the last few days I have not had connection..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6039573) LW Lela W. Paralegal > "I don't like that you can't save text messages from and to clients to save in the file when we close a file." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4810756) VR Verified Reviewer Account Executive > "The computer application is easy to useI LOVE the mobile app; it allows me to keep in contact with my prospects/clients while I am on the..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5030822) VR Verified Reviewer Housing Specialist > "Changing the settings doesn’t always improve the problems either." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6013134) JG Jenna G. Admin > "I like ring central better then spectrum or At&T. Love that it connects to your mobile phone and can login and out of when needed." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6196672) LM Laura M. Quality Assurance Analyst > "Also, after I click on the link, the waiting time to show me the screen and the call window is longer than other apps I have used." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4212441) KT Krystal T. Property Manager > "I am totally in love with the fact that the app allows me to do so many things, send fax, text me residents and guest, call from the app using..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___3835052) KS Kubra S. Designer > "Sometimes it is hard to connect to the meetings." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6035366) RD Reema D. Associate Director > "You are able to take calls on both desktop and on a cell phone, so it mitigates the need for a business cell plan and transfers all call..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4472905) AQ Alexandra Q. Operations Specialist > "Because they take so long to push features through R&D, they sometimes don't have features available that are table-stakes for other providers." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4836701) WB Walter B. Director of Sales > "Aside from the functionality I like that you have the option to have an actual desktop phone, or softphone to use an app on a mobile device to..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5001095) CL Cesar L. Cyber Incident Response Analyst > "The support sometimes was unresponsive and they lack expertise on some areas. And that they kind of have separate Call Center solution from the..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4592108) AM Aries M. Customer Support > "I like the instant messaging and file sharing feature that allows me to properly communicate with my customers especially when I'm doing some..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4511134) VR Verified Reviewer Founder > "Finally, and perhaps worst part, their customer support is extremely terrible. If you ever have to call them, expect to spend 6-10 minutes..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#GetApp___4644351) PC Paloma C. Accounting Associate > "What I like the most about this software is that enables me to make international calls in a very affordable price and keep track of my..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4582664) JJ Jennifer J. LEAD REIMBURSEMENT > "for the first few months there seemed to be issues with it freezing my cell phone occasionally so i would have to uninstall and reinstall." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4472740) MH Marcy H. Operations Manager > "Call quality is consistently clear, and I've experienced minimal disruptions, ensuring that crucial business communications remain uninterrupted." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6037517) Adam F. IT Infrastructure Analyst > "RingCentral is feature rich but at times this can be detrimental as it can be difficult to find the option/setting your looking for." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4585716) SB Stephanie B. Office Administration > "It means when I'm working from home I am able to transfer calls to other employees who might also be working from home or I can forward the..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4897666) SV Sally V. Sales > "We cannot place calls, we can only receive them because their cost for international calls is too expensive." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4299477) DR Dionel R. Intake > "I like all the features that the app has like choosing your schedule to receive calls, is very easy to transfer the calls." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6073276) AJ Amy J. Office Manager > "The customer support was not very helpful. " [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6119926) AB Alexander B. Managing attorney > "Intuitive features and functions are in place that allows you to easily get done what you need to." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5094654) Mario D. General Manager > "Talking to people a world away and getting them to understand what the issue I was experiencing, including screenshots and videos, felt like..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___3924154) KK Kim K. Office Manager > "I love that I can get and see all calls that come in to my office directly to my cell phone. " [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6128910) KC Karla C. Leasing agent > "What I don't dislike is having to log in" [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6027748) VB Vie B. Customer Support Specialist > "I like how you can access it through any mobile device and also how when there are any issues or bugs in the system, the technical support..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___3925706) JY Joshua Y. EngineerI > "Less compatible." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6030909) AG Allen G. Senior Medical Biller > "I like RingCentral MVP because this is an all-in-one unified communications app for businesses." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6196634) VR Verified Reviewer Dispatcher > "The price was a bit too high and you could only use the softphone per 2 persons, so literally not the whole team, eh." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4780646) JG Justin G. Paralegal > "The digital fax is also very convenient when having to send large faxes." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6398480) TB Thomas B. IT/Technical Lead > "A few days later they try calling my number 6 times in a row. When that didn't work they then called my boss to ask if he was the person to..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4815898) RM Rosalina M. Executive Assistant/ Freelancer > "Generally speaking, RingCentral MVP is a complete correspondence arrangement that offers a scope of elements to help remote groups convey and..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4631328) CH Cody H. Account Manager. > "Settings didn't seem to always save and the video calling was very subpar to Zoom or Teams." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4585752) VR Verified Reviewer Housing Specialist > "I like the multiple functions of the system that act as a real telephone." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6013134) KS Koshish S. Student > "Slow feature and bad ui in both the mobile and desktop application." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4472669) JB Jonathan B. HR and Operations Analyst > "The navigation part of RingEx is very compatible and easy to work through." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7035891) Marco C. Pre Litigation Legal Assistant > "Another problem is that the default number selected is sometimes the company's main number and not the user's own number, which makes..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7066775) RF Richard F. MLO > "RingCentral assists my business with interfacing with clients and interior colleagues in a consistent, proficient way." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4486783) RS Rachel S. Transaction Coordinator > "Their online user guide is difficult to use." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___3861724) AQ Alexandra Q. Operations Specialist > "The new layout is also very sleek and streamlined." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4836701) BC Brian C. Project Engineer > "At first all the functionality can be over-whelming but because the user interface is simple to learn, the learning curve is very short." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___2958964) VR Verified Reviewer Booking agent > "I like it, it's easy to use, I like the interface and the colors the app use." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4299414) Selim D. Inside Sales Specialist > "Didn't have direct integration with Pipedrive CRM, so we needed to use API." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4728105) EV Erica V. Office Manager and Executive Legal Assistant > "It was easy to integrate into our system and no one has experienced any issues thusfar." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5035067) SV Sebastian V. IT Governance Manager > "It's not as intuitive as some other solutions and it takes longer to complete some tasks." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6062427) AH Amanda H. Agency Producer > "It was easy to integrate with several other tools including PipeDrive." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4667079) RS Raj S. President > "hour to 1 hour hold time is not good for service." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6165117) VR Verified Reviewer Business Developer- Sales Ops > "I like it's integration with our CRM Salesforce and we are able to connect with HVS cadences." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#GetApp___2717408) RS Raj S. President > "poor, Always had the issue of tying to get through to customer service and it was not a convenient experience." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6165117) SP Sophie P. Trainee Manager > "It is a super easy to use system and has good I integration options." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___3712539) RS Raj S. President > "getting through the customer service line for simple inquiries was impossible." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6165117) HB Holly B. Business development representatives > "Each day the routine gets easier." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7065817) CL Cesar L. Cyber Incident Response Analyst > "The support sometimes was unresponsive and they lack expertise on some areas. And that they kind of have separate Call Center solution from the..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4592108) [View Reviews](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) ## User interface [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) 4.65 (159) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) 4.24 (1,206) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features CTM Top features 37/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Autonomous Task Execution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scheduling - Call Scoring - Call Scripting - Call Tracking Metrics - Call Transcription - Call Transfer - Call Whispering - Campaign Analytics - Campaign Management - Computer Telephony Integration - Contact Management - Conversation Intelligence - Conversion Tracking - CRM - Cross-system Integration - Customizable Reports - Data Import/Export - Dynamic Number Insertion - Generative AI - Geo-Routing - IVR - Keyword Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Local Phone Numbers - Monitoring - Multi-Campaign - Multi-Channel Call Attribution - Performance and Reliability - Performance Management - Port Existing Numbers - Predictive Dialer [See all features](https://www.capterra.com/p/152004/Call-tracking-software/#features) RingEX 20/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Autonomous Task Execution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scheduling - Call Scoring - Call Scripting - Call Tracking Metrics - Call Transcription - Call Transfer - Call Whispering - Campaign Analytics - Campaign Management - Computer Telephony Integration - Contact Management - Conversation Intelligence - Conversion Tracking - CRM - Cross-system Integration - Customizable Reports - Data Import/Export - Dynamic Number Insertion - Generative AI - Geo-Routing - IVR - Keyword Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Local Phone Numbers - Monitoring - Multi-Campaign - Multi-Channel Call Attribution - Performance and Reliability - Performance Management - Port Existing Numbers - Predictive Dialer [See all features](https://www.capterra.com/p/242188/RingCentral-MVP/#features) ### Recognition CTM is recognized as a top-rated tool in 4 Capterra Shortlist reports RingEX is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support CTM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos RingEX Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details CTM - By CallTrackingMetrics - Located in United States - Founded in 2010 RingEX - By RingCentral - Located in United States - Founded in 1999 ## Popular Comparisons [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.65 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) vs [800.com](https://www.capterra.com/p/208208/800-com/)[4.71 (364)](https://www.capterra.com/p/208208/800-com/reviews/) $79/month Price $149/month 4.6 Features 4.6 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/152004-208208/Call-tracking-software-vs-800-com) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.71 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) $30/month Price $29/month 4.3 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/169627-242188/RingOver-vs-RingCentral-MVP) [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.65 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) $79/month Price $25/month 4.6 Features 4.5 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/152004-175788/Call-tracking-software-vs-Nextiva) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) vs [800.com](https://www.capterra.com/p/208208/800-com/)[4.71 (364)](https://www.capterra.com/p/208208/800-com/reviews/) $30/month Price $149/month 4.3 Features 4.6 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/208208-242188/800-com-vs-RingCentral-MVP) [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.65 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) vs [JustCall](https://www.capterra.com/p/157853/JustCall/)[4.10 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) $79/month Price $29/month 4.6 Features 4.1 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/152004-157853/Call-tracking-software-vs-JustCall) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) $30/month Price $25/month 4.3 Features 4.5 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/175788-242188/Nextiva-vs-RingCentral-MVP) [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.65 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) vs [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.19 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) $79/month Price $27/month 4.6 Features 4.2 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/152004-190976/Call-tracking-software-vs-Dialpad-Sell) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) vs [3CX](https://www.capterra.com/p/158704/3CX/)[4.39 (468)](https://www.capterra.com/p/158704/3CX/reviews/) $30/month Price $350/year 4.3 Features 4.4 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/158704-242188/3CX-vs-RingCentral-MVP) [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.65 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) vs [Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (486)](https://www.capterra.com/p/132405/Five9/reviews/) $79/month Price $159/month 4.6 Features 4.1 4.4 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/132405-152004/Five9-vs-Call-tracking-software) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) vs [Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/)[4.66 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) $30/month Price $18/month 4.3 Features 4.6 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/215555-242188/Clarity-Business-Phone-System-vs-RingCentral-MVP) [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.65 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) vs [CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.39 (692)](https://www.capterra.com/p/159578/CallHippo/reviews/) $79/month Price $0/month 4.6 Features 4.3 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152004-159578/Call-tracking-software-vs-CallHippo) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) vs [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (246)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) $30/month Price $10/month 4.3 Features 4.5 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/208535-242188/Zoom-Phone-vs-RingCentral-MVP)