# Compare Remote Desktop Manager vs JumpCloud Directory Platform 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Remote Desktop Manager and JumpCloud Directory Platform based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/152245-175092/Remote-Desktop-Manager-vs-JumpCloud-DaaS

---

# Remote Desktop Manager vs JumpCloud Directory Platform Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Remote Desktop ManagerJumpCloud Directory Platform2/4 selected

[Remote Desktop Manager](https://www.capterra.com/p/152245/Remote-Desktop-Manager/)[4.6 (412)](https://www.capterra.com/p/152245/Remote-Desktop-Manager/reviews/)

[JumpCloud Directory Platform](https://www.capterra.com/p/175092/JumpCloud-DaaS/)[4.6 (264)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/)

[## Remote Desktop Manager](https://www.capterra.com/p/152245/Remote-Desktop-Manager/)[4.6 (412)](https://www.capterra.com/p/152245/Remote-Desktop-Manager/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.4

Customer Service

4.4

Reviews Sentiment

Based on [412 reviews](#user-reviews)

Positive

390

Neutral

19

Negative

3

[## JumpCloud Directory Platform](https://www.capterra.com/p/175092/JumpCloud-DaaS/)[4.6 (264)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/)

Starting Price

$3.00/month

Value-for-Money

4.4

Functionality

4.4

Ease of Use

4.5

Customer Service

4.5

Reviews Sentiment

MS

GP

Based on [264 reviews](#user-reviews)

Positive

252

Neutral

11

Negative

1

## Summary

* * *

Key features rated by users

Features selected based on 5,714 reviews from it management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

79%Fit

High performer

Feature ratings

Patch Management

4.0

Server Monitoring

4.2

Real-Time Monitoring

4.1

Remote Access/Control

4.8

Remote Monitoring & Management

4.7

77%Fit

Not enough reviews

Feature ratings

Patch Management

4.3

Server Monitoring

5.0

Real-Time Monitoring

3.7

Remote Access/Control

4.2

Remote Monitoring & Management

4.0

User satisfaction

User satisfaction

4.6

User reviews[412](https://www.capterra.com/p/152245/Remote-Desktop-Manager/reviews/)

Ease of use

4.4

Functionality

4.6

Value for money

4.5

Customer support

4.4

User satisfaction

4.6

User reviews[264](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/)

Ease of use

4.5

Functionality

4.4

Value for money

4.4

Customer support

4.5

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$3Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Remote Desktop Manager is intended for sysadmins and IT pros ranging from stand-alone users to Fortune 500 companies. RDM is the perfect solution for IT teams looking to centralize remote connections.

Best for

JumpCloud® serves organizations from small to medium enterprises to large scale multi-national corporations. JumpCloud also works closely with educational institutions, non-profits, and gov agencies.

## User reviews

Pros & cons

Mahmut Halil Ö.

PhD Student

> "It has significantly streamlined how I manage multiple remote connections, VPNs, and credentials by centralising everything..."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___7008768)

Mahmut Halil Ö.

PhD Student

> "It is slow when the software is first started or when working with large databases (many connection definitions, VPNs,..."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___7008768)

AB

Andy B.

Systems Administrator

> "Devolutions RDP Manager is highly customizable, you can add quick connections, change the layout, and even see who may have..."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6508133)

AT

Avi T.

Global IT Manager

> "this is stopping us from migrating our passwords fully to RDM and use it as a central password\\secrets management."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6508267)

Mahmut Halil Ö.

PhD Student

> "The ability to securely store and share credentials with team members has improved both security and productivity."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___7008768)

CD

Callum D.

IT

> "Going in you don't expect much else other than remote access but, somehow it still felt lacking in terms of user interface, I..."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6436545)

AB

Andy B.

Systems Administrator

> "I can leave this up all day and keep multiple Servers open and switch between them much faster than using the built-in windows..."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6508133)

VR

Verified Reviewer

Customer Service Representative

> "The only downside is some of the features which are available in normal desktop are disabled in remote."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6344584)

VR

Verified Reviewer

Engineer

> "Remote Desktop Manager is an indispensable tool for centralizing all your remote connection tools."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6680871)

FF

Francois F.

Senior Consultant

> "the IOS version has no datasource capabilities with onedrive."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6649558)

UZ

Uriel Z.

Sr Systems Engineer

> "When I first used it thanks to a friend of mine who recommended it to me, took me just few minutes to understand how it is..."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6508137)

DS

Dmytro S.

DevOps Engineer

> "Import / Export setting not supported via Devolutions Hub"

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6512348)

JC

Justin C.

IT Manager

> "Lots of options for back-end datasource platforms, loads of application integrations."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6508176)

AT

Avi T.

Global IT Manager

> "When trying to use it as a password manager, the view is very not comfortable."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6508267)

NR

Nathan R.

IT Manager

> "Primary use for me is RDP access to servers, terminal emulation (SSH & serial) for switches/routers, and one-time passcodes..."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___4850062)

FA

FAISAL A.

Engineer

> "If it is not updated I cannot edit anything"

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6508191)

DR

Dollshawn R.

Ceo

> "It's the fact that I'm a small business owner and learning remote desktop software is helping me in a lot of ways that I didn't..."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6508452)

DB

Dariusz B.

Systems Engineer III

> "The application tends to load slowly at times."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6508411)

GP

Gabriele P.

Owner and CTO

> "Vero powerfull, sharing with my collegues, vero strong password and connection management"

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6508243)

SA

Stephane A.

CTO

> "The software is sometimes slow when you have too many entires in the vault, which can make it heavy at startup."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___5073046)

Mahmut Halil Ö.

PhD Student

> "I appreciate the wide protocol support and integration options."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___7008768)

VR

Verified Reviewer

IT Manager

> "The interface can be quite lagging on high resolution displays."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6085626)

ZS

Zack S.

Administrator

> "Overall my experience was fantastic, I love the centralized database and the gateway functionality along with the 1password..."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6508143)

NI

Nteziyaremye I.

IT

> "Likely, like all technology softwares, RDM has also some limitations like: 1.Complexity: RDM can be complex to set up and..."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___4581054)

BL

Ben L.

Systems Engineer

> "RDM is great at managing your remote connections! Whether they are RDP, SSH, VNC, Apple Remote Desktop, telnet, WinSCP, file..."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#SoftwareAdvice___5070177)

KW

Kevin W.

GIS Coordinator

> "There are not any good ways to transfer files between machines."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___4983191)

ES

Enrique S.

Analyst

> "I am able to group like session(s) and move tabs on the fly!"

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6508446)

NI

Nteziyaremye I.

IT

> "Cost: RDM can be expensive, especially for organisations that have large and complex remote desktop environments. And due to..."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___4581054)

EC

Eduardo C.

IT Manager

> "Very happy, how easily is to create and store passwors and users and the servers to manage."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6508140)

AH

Andrew H.

Mr

> "doesn't support MariaDb anymore for teams!"

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6120071)

MM

Marjo M.

IT Manager

> "With Remote Desktop Manager, accessing and managing devices remotely is easy."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6498969)

RW

Roshane W.

Owner

> "The Remote Desktop connection doesn't always come up to the full screen."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___3695123)

Matthew J.

Application Engineer

> "Having worked with Remote Desktop Manager for a while I would say it makes the job of managing remote sessions with clients and..."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___4910705)

Ryan Samuel T.

Nurse II

> "Setting it up can be scary for first time clients as a result of the various choices."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___4251797)

PZ

Patrick Z.

Member

> "Team members have access to what they need without having to 'discover' resources."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6508161)

Bruno O.

CEO

> "In my case, I'm from Brazil and the conversion to Dollars is cruel."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___3598201)

NR

Nathan R.

IT Manager

> "I don't need it often, but it's nice to be able to quickly access a server or switch when needed. Although I'm only using..."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___4850062)

Prasun P.

Researcher

> "The software involves a lot of latency and sometimes it gives serious lag to a computer while performing a task."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___2970173)

TH

Terry H.

System Admin

> "The ease of setting up RDP sessions and websites to connect to in a quick manner."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6508408)

CT

Cihan T.

Solution Architect

> "Installation size is big, not too much user friendly UI, it is getting slower if you have more than 1000 connections"

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___2908105)

OJ

Olivia J.

Systems Analyst Sr.

> "It's great for patching many assets simultaneously."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6508142)

KP

Krystle P.

Investor

> "A lot of disconnection issues and slow load up sometimes which can be annoying to deal with when in a time crunch"

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___2781138)

AA

Ahmed A.

Business unit manager

> "saving the credintials per connection, folder is wonderfull"

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6518181)

EF

Eric F.

Technical Support Engineer

> "There are a few programs that I cannot integrate with RDM. "

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___3120165)

RGS

Robby Gunawan S.

IT Manager

> "Easy manage several server within 1 application"

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6508486)

VR

Verified Reviewer

Dispatcher

> "I do not like that it could be very slow, it can be down for hours without customer service reply, servers could be stronger in..."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___2432480)

VR

Verified Reviewer

Executive Director

> "It is easy for IT professionals to remote into my computer when there is a problem"

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6592497)

MF

Martha F.

Sr Business Lender

> "I've had issues with connection to my server but I know it's not the software."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___2685088)

LP

Leonel P.

Técnico Docente

> "It is a free tool that helps you manage multiple PC connections remotely."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___4908189)

EB

Eric B.

RVP

> "The connection can be easily interrupted when is frustrating"

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___2203185)

CM

Ciaran M.

IT Applications and ERP Manager

> "A nice, intuitive GUI and rock solid for our needs."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6510881)

UH

Uma H.

Service Desk Associate

> "I don't like remote desktop."

[See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___2775036)

[View Reviews](https://www.capterra.com/p/152245/Remote-Desktop-Manager/reviews/)

VR

Verified Reviewer

IT Service Desk Engineer

> "It provides a centralized, cloud-based solution for managing users, devices, and access, which simplifies IT administration and enhances..."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7065798)

MaJ

Matías J.

VP ETECH

> "Advanced Data Visualization & Global Admin RBAC Scoping: While the Directory Insights provide raw telemetry, the native reporting lacks..."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7069562)

GP

Giovanni P.

IT Manager

> "Jumpcloud includes more tools than other SSO solutions: MDM, Password Manager, Computer Management. And it is fully compatible with Apple..."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7060007)

AGS

Archangel Gabriel S.

Desktop Support Engineer

> "It can only apply or set policies on the device not on the specific users, so even the local administrator user profile account is..."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7073150)

SM

Shake M.

Senior it manager

> "Being able to manage users, enforce security policies, handle authentication, and oversee both Windows/macOS devices from a single..."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059972)

DP

Dipak P.

System Admin

> "The main downside for me is that some of the more advanced settings aren’t always obvious at first—you sometimes have to click around a..."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059598)

DK

Dima K.

IT DevOps

> "Works well and covers together few OS and allows you to manage the devices and users from one place, lately also can work as update..."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7060412)

IFR

Ian Faulo R.

Service Desk Engineer

> "There are times when the agent runs into sync or connectivity issues, which can be a bit frustrating and usually requires extra..."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7065832)

MC

Mac C.

CISO

> "I chose JumpCloud so I wouldn't have to rely on Microsoft so much (Azure AD in particular), and in many ways, JC has allowed me to do..."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059978)

WM

William M.

IT Jr. Systems Administrator

> "JumpCloud doesn't possess the ability to create custom fields for devices in order to store additional information"

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___6852871)

DP

Dipak P.

System Admin

> "I like that it works smoothly across different operating systems and that most routine tasks—like onboarding new employees or enforcing..."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059598)

PU

Philipp U.

Lead Engineer

> "The application is slightly clunky - my use case of simple management for a small business is often slightly tricky."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059950)

RVU

Robert Vince U.

Desktop Suppoer Engineer

> "It is often viewed as the ideal solution for companies that have outgrown traditional on-premises directories or those that were "born in..."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059962)

LH

Liz H.

Executive Assistant

> "At times even when asking for permission via mobile device there are kinks that don’t allow notifications to come through even though..."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___6854562)

SM

Shake M.

Senior it manager

> "I appreciate most about JumpCloud is the way it unifies identity, device, and access management into one platform."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059972)

SJ

Steve J.

IT Manager

> "Sometimes we get to check out new offerings, but then they become paid, and I have now wasted a bunch of time if we decide not to use the..."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7060259)

WM

William M.

IT Jr. Systems Administrator

> "Even more so now that we have the Automated Device Enrollment enabled for macOS, this process is even more seamless and so far has..."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___6852871)

MH

Michael H.

Robotics and IT Technician

> "Installing agents on macs is a bit of pain (due to macs of course)"

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059975)

CD

Corbin D.

Security Engineer

> "Great features, logging, reporting, and an API and webhooks for anything you might want to build on top of it!"

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7061035)

MaJ

Matías J.

VP ETECH

> "Instead of paying for and managing four different agents on the endpoint, we now manage one."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7069562)

Saravana P.

Technical team lead

> "I like that JumpCloud Directory centralizes user and device management in one place, making administration very efficient."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7060367)

KT

Kazuhiro T.

Engineer

> "Dynamic IP address is NOT supported."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059487)

DP

Dipak P.

System Admin

> "In short, JumpCloud has made our identity and device management more efficient, more secure, and generally less stressful."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059598)

SM

Susan M.

CISO

> "The price has been increasing day by day, which impacts our budget planning."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7061224)

DP

Dipak P.

System Admin

> "Our team uses a mix of Windows and Macs, and JumpCloud manages both without me having to babysit anything."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059598)

WM

William M.

IT Jr. Systems Administrator

> "JumpCloud doesn't have a quick method of accessing our integrated platform"

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___6852871)

KP

Katrina P.

IT Analyst

> "I like that it fosters team collaboration and provides easy deployment and remote access of services and projects."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7049585)

EP

Eli P.

Centralized Services

> "This can cause confusion for less experienced technicians."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___6820255)

VP

Vaibhav P.

System Administator

> "It's a nice and value-for-money product for the company, and jumpcloud customer support and remote access are also good!"

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059644)

AF

Angel F.

IT Manager

> "Limited reporting features, occasional syncing issues"

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___6579607)

RK

Raul K.

Group Director of Technology

> "sensitive content hidden\] and he was very interested to understand some of the features we would want to see in future iterations of..."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7037989)

AG

Ajay G.

IT and Devops

> "The product is somewhat complex to use and has a steep learning curve."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7007715)

LH

Liz H.

Executive Assistant

> "I like that it provides secure access to the different platforms we use at our company and that it has a mobile option."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___6854562)

SK

Santhosh K.

SOC Analyst

> "the potential of inefficiency and errors induced by having to push the command each time a selection is made-Pushing the command on a..."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___4725671)

WM

William M.

IT Jr. Systems Administrator

> "JumpCloud integration allows us to make sure the information stays consistent by providing additional redundancy."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___6852871)

MM

Meenakshi M.

Project Coordinator

> "Offline device support is lacking some functionalities - such as locking an offline device."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___4970054)

MH

Michael H.

Robotics and IT Technician

> "Been loving it so far, really helps keeping track of every device in the company and makes things alot more organized!"

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059975)

SK

Santhosh K.

SOC Analyst

> "As a result, devices may become vulnerable to security threats or stop working correctly."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___4725671)

KS

Kevin S.

Lead IT Systems Engineer

> "Overall, our experience with JumpCloud has been fantastic, and whenever we do have issues that we surface to our account team, they are..."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059893)

ED

Emily D.

HRBP

> "Not always easy to authenticate - authenticator needs to be downloaded as a seperate app, and sometimes it expires within seconds even..."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___3845908)

IFR

Ian Faulo R.

Service Desk Engineer

> "I like how JumpCloud centralizes user and device management in one place."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7065832)

ME

Moses E.

Managing Director

> "Without proper training, it could be dangerous to make changes in the settings and configurations."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___4589816)

AB

Adam B.

CTO

> "The group control for Windows and Mac is perfect for an SME."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7060167)

DW

Danny W.

Technical Team Lead and Systems Administrator

> "Customer Service takes ages (no international support outside US business hours), we had our account suspended and it took over 5 days to..."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___3181844)

DP

Dipak P.

System Admin

> "The security features, like MFA and policies, are simple to roll out and don’t confuse users, which is a huge plus."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059598)

AP

Ari P.

CISO

> "Integrating more 3rd parties for SSO, sometimes AV's dont like the powershell jumpcloud runs and blocks it."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___3183023)

IFR

Ian Faulo R.

Service Desk Engineer

> "The integrations with other tools are also very helpful and save a lot of time."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7065832)

RK

Ravit K.

Head of Operations

> "There's a bug and it locks our users, especially in Ubunto but also in Macs and it caused a HUGE inconvenience for us."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___3193554)

DP

Dipak P.

System Admin

> "The setup was pretty straightforward, and once everything was running, it honestly felt like the system kind of “got out of the way” and..."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059598)

JT

Jon T.

Senior Manager of Technical Operations

> "Deploying JumpCloud in a zero touch flow when using a 3rd party MDM is not well supported."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___3181837)

CT

Chris T.

IT Lead

> "Overall I had a solid experience with JumpCloud for device management and some SSO work."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7060193)

VR

Verified Reviewer

Systems Engineer

> "I was unable to test the Jump Cloud as a solution as my account got disabled shortly after being created."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#GetApp___3044252)

JJC

John James C.

Desktop Support Engineer

> "Overall, my experience with jumpcloud was great, and I'm still learning some new features that we can use to mainstream for our..."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7082389)

AA

Arockia A.

Senior Manager

> "Custom package deployment through chocalatey is pain for the admin to setup securely"

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___3181927)

TC

Tomer C.

Head of Cloud Infrastructure

> "Customizing policies, attaching to endpoints, really easy management."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059690)

ZM

Zachary M.

Asociate IT Admin Engineer

> "Certification renewal requires the same account, this was likely implementation error on our end, but caused major headaches)"

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___3197366)

JM

Jon M.

Broadcast network engineer

> "Very simple to set up when you have multiple devices across the network with easy to use process that makes the setup simple."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059846)

AB

ADam B.

Director of IT

> "No unified passwords, a home built radius server held together by a band-aid and Mac clients that see no benefit and 2 AD servers that no..."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___2381833)

KS

Kevin S.

Lead IT Systems Engineer

> "Additionally, working with our account team at JumpCloud is almost certainly the best experience I've ever had with a vendor."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059893)

SP

Sanjay P.

pres

> "some of the functions are clunky, and reporting could be better."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___3193491)

WM

William M.

IT Jr. Systems Administrator

> "JumpCloud works with our previously supported Operating Systems, both Windows and Mac"

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___6852871)

DS

Dror S.

Head of IT

> "lack of Linux support compared to Windows & MAC"

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___3181945)

JS

Josh S.

IT Coordinator

> "Also provides great centralization for updating software on workstations"

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___6807812)

DR

David R.

President/Owner

> "Learning curve can be a little steep if the user does not have tech knowledge."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___3193508)

LT

Laura T.

Marketing - Designer

> "The interface is user-friendly and the ability to manage multiple systems and applications from one platform is a game changer."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___6510150)

MB

Murray B.

Veterinarian

> "Cost for the jump cloud program may prohibit general use"

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___3205901)

DP

Daniel P.

System Administrator

> "We manage Mac and Windows and users we are very satisfied."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059629)

MS

Marco S.

CSO

> "Currently, Linux is behind with little functionality compared with the others."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___3182693)

RC

Rachel C.

Junior Developer IT Support

> "Overall, this is a good product with a slight learning curve for people new to MDM, but it is far better than Intune."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059954)

DR

Daniyal R.

IT Engineer

> "a little bit costly and some of the features are still under process."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___3182031)

DP

Daniel P.

System Administrator

> "Commands (scripts) are robust."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059629)

ES

Edan S.

Manager, Information Security and Infrastructure

> "Like w/ any software, sometimes my prorities are hit, sometimes they feel forgotten."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___3181952)

VP

Vaibhav P.

System Administator

> "It's user-friendly for both regular and admin users."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059644)

DA

David A.

IT manager

> "integrations arent the easy and documentation is too general"

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___3193514)

KR

Kyle R.

IT Project Manager

> "I love that i can easily import users from multiple vendors."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___6829769)

MC

Marty C.

Senior IT Security Operations Engineer

> "Without paid support, it can be difficult to adapt to using Jumpcloud if you're not familiar with Active Directory and Group Policies."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___2400121)

VP

Vaibhav P.

System Administator

> "New IT personnel can easily understand it and manage it smoothly."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___7059644)

AK

Ana K.

housewife

> "I do not even know what any cloud directory is."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___3195244)

SK

Santhosh K.

SOC Analyst

> "These integrations also make it simple to add or remove users from the system and provision new devices.- MDM Automate Device Enrollment..."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___4725671)

ES

Edan S.

Manager, Information Security and Infrastructure

> "I shouldn't have to maintain tons of policies."

[See full review](https://www.capterra.com/p/175092/JumpCloud-DaaS/#Capterra___3181952)

[View Reviews](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/)

## User interface

4.59 (412)

4.63 (264)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Tracking

150

Important

AI Copilot

120

Important

Remote Desktop Manager

24/37

-   Access Controls/Permissions
-   Activity Tracking
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Audit Trail
-   Capacity Management
-   Compliance Management
-   Configuration Management
-   Dashboard
-   Data Import/Export
-   Event Logs
-   Generative AI
-   Incident Management
-   Issue Auditing
-   IT Asset Management
-   IT Asset Tracking
-   IT Reporting
-   Knowledge Management
-   License Management
-   Maintenance Scheduling
-   Patch Management
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Real-Time Monitoring
-   Real-Time Notifications
-   Remote Access/Control
-   Remote Monitoring & Management
-   Security Tools
-   Self Service Portal
-   Server Monitoring
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Task Management
-   Third-Party Integrations
-   Ticket Management

[See all features](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#features)

JumpCloud Directory Platform

Top features

27/37

-   Access Controls/Permissions
-   Activity Tracking
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Audit Trail
-   Capacity Management
-   Compliance Management
-   Configuration Management
-   Dashboard
-   Data Import/Export
-   Event Logs
-   Generative AI
-   Incident Management
-   Issue Auditing
-   IT Asset Management
-   IT Asset Tracking
-   IT Reporting
-   Knowledge Management
-   License Management
-   Maintenance Scheduling
-   Patch Management
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Real-Time Monitoring
-   Real-Time Notifications
-   Remote Access/Control
-   Remote Monitoring & Management
-   Security Tools
-   Self Service Portal
-   Server Monitoring
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Task Management
-   Third-Party Integrations
-   Ticket Management

[See all features](https://www.capterra.com/p/175092/JumpCloud-DaaS/#features)

### Recognition

No recognitions have been awarded to Remote Desktop Manager

No recognitions have been awarded to JumpCloud Directory Platform

### Deployment & support

Remote Desktop Manager

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

JumpCloud Directory Platform

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Remote Desktop Manager

-   By Devolutions
-   Located in Canada
-   Founded in 2004

JumpCloud Directory Platform

-   By JumpCloud
-   Located in United States
-   Founded in 2012

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