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Internal IT departments and Managed Service Providers (MSPs).
Remote Desktop Manager is intended for sysadmins and IT pros ranging from stand-alone users to Fortune 500 companies. RDM is the perfect solution for IT teams looking to centralize remote connections.
Very fair pricing and simple to set up. The real-time updates in the GUI are impressive and there looks to be some rapid and useful development underway.
The Remote Desktop feature is missing the option for file transfers and chat but both are on the roadmap for future updates. The agent is currently only available for Windows.
AWESOME support and very quick to help. The cost is amazing!!! The tool is easy to deploy and very easy to maintain.
I also was limited to one login for an administrator at first but that was opened up recently to more than one.
Once I added our domain, the computers started showing up in the dashboard immediately. It has an excellent suite of tool that helps the IT department save time.
I think some of the information can be hard to find, or you have to drill down. For example finding if a machine has low disk space.
There's a clear and comprehensive development roadmap and the up to 100 devices for free model is amazing - incredibly useful for small businesses and/or trialling the system.
No native Chat Client to communicate with the user.
The expariance of this software is realThe experience of this software is really good. I love to say that, Everyone should use this.ly good.
What I dislike most about this software is most of the time when I am using it, there is a horrible lag. I am not sure if this is because of the software or possibly the internet connection I use.
The program is reliable and does what it is supposed to do. It's a great benefit when working away from the main computer.
The connection can be easily interrupted when is frustrating.
The costumer support has always been good and there are plenty of resources online to help the first time users. Also great for IT support with helping you manage and fix issues on your computer.
It's very confusing at first. Even for an IT professional it's a lot to work with at first and can seem very off putting on how much information is shoved in your face.
I love the ability to access with such ease, and not having to open a million different applications.
A lot of disconnection issues and slow load up sometimes which can be annoying to deal with when in a time crunch.
Speaker 1: My name is Cindy and I own the company's CLO Medical, Coding and Billing Company. I work with physicians and hospitals and practitioners. I do their coding and billing, and I use Remote Desktop for all my clients. I have several clients and I'm able to remote into their system using Remote Desktop. It's highly secure and I would give this five stars out of five. It's fantastic. Before I started using Remote Desktop Manager for all my clients, I used LogMeIn, which is very cumbersome. Half the time, it didn't work and I couldn't get logged into my clients. I wasn't so sure about the security, so I decided to go with Remote Desktop. I chose Remote Desktop Manager because it's very user-friendly. I'm not an IT person. I have a business and I have to do my own IT. So using Remote Desktop enables me to be able to manage all of the IT part of it. I can download it, I can program it, I can do everything with it. It's very user-friendly and easy to use. When I decided to go with Remote Desktop, it was very easy to bring it into my business. After discussing it with my clients, they were on board with it. It was a matter of... It was already on the computers. It's already programmed in there. It's just a matter of programming the IP address and getting connected with security, so it was a no-brainer. Very easy. It's cheap. I don't know if I want to say cheap, but I mean it's a great product for a very low, no cost. My advice to anybody that is looking at Remote Desktop Manager, do it. You will not be disappointed. I've been using it for 10 years now after fumbling for a long time with LogMeIn. The Remote Desktop Manager saved me time, saved me money, and my clients all love it.
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