# Compare Remote Desktop Manager vs JIRA Service Management 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Remote Desktop Manager and JIRA Service Management based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/152245-227102/Remote-Desktop-Manager-vs-JIRA-Service-Management --- # Remote Desktop Manager vs JIRA Service Management Features and Cost Comparison Last updated May 18th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Remote Desktop ManagerJIRA Service Management2/4 selected [Remote Desktop Manager](https://www.capterra.com/p/152245/Remote-Desktop-Manager/)[4.6 (412)](https://www.capterra.com/p/152245/Remote-Desktop-Manager/reviews/) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) [## Remote Desktop Manager](https://www.capterra.com/p/152245/Remote-Desktop-Manager/)[4.6 (412)](https://www.capterra.com/p/152245/Remote-Desktop-Manager/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.4 Customer Service 4.4 Reviews Sentiment Based on [412 reviews](#user-reviews) Positive 390 Neutral 19 Negative 3 [## JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting Price $20.00/month Value-for-Money 4.3 Functionality 4.5 Ease of Use 4.2 Customer Service 4.3 Reviews Sentiment Based on [770 reviews](#user-reviews) Positive 706 Neutral 49 Negative 15 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 5,377 reviews from it management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 80%Fit Not enough reviews Feature ratings Patch Management 4.0 Server Monitoring 4.2 Security Tools 5.0 Real-Time Monitoring 4.1 Remote Access/Control 4.8 \--%Fit Missing features Feature ratings Patch Management 4.3 Server Monitoring NA Security Tools NA Real-Time Monitoring 4.5 Remote Access/Control NA User satisfaction User satisfaction 4.6 User reviews[412](https://www.capterra.com/p/152245/Remote-Desktop-Manager/reviews/) Ease of use 4.4 Functionality 4.6 Value for money 4.5 Customer support 4.4 User satisfaction 4.5 User reviews[770](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Ease of use 4.2 Functionality 4.5 Value for money 4.3 Customer support 4.3 Price starts from Price starts from \-- - Free version - Free trial Price starts from $20Per User, Per Month - Free version - Free trial Best for Best for Remote Desktop Manager is intended for sysadmins and IT pros ranging from stand-alone users to Fortune 500 companies. RDM is the perfect solution for IT teams looking to centralize remote connections. Best for Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations. ## User reviews Pros & cons Mahmut Halil Ö. PhD Student > "It has significantly streamlined how I manage multiple remote connections, VPNs, and credentials by centralising everything..." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___7008768) Mahmut Halil Ö. PhD Student > "It is slow when the software is first started or when working with large databases (many connection definitions, VPNs,..." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___7008768) AB Andy B. Systems Administrator > "Devolutions RDP Manager is highly customizable, you can add quick connections, change the layout, and even see who may have..." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6508133) AT Avi T. Global IT Manager > "this is stopping us from migrating our passwords fully to RDM and use it as a central password\\secrets management." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6508267) Mahmut Halil Ö. PhD Student > "The ability to securely store and share credentials with team members has improved both security and productivity." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___7008768) CD Callum D. IT > "Going in you don't expect much else other than remote access but, somehow it still felt lacking in terms of user interface, I..." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6436545) AB Andy B. Systems Administrator > "I can leave this up all day and keep multiple Servers open and switch between them much faster than using the built-in windows..." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6508133) VR Verified Reviewer Customer Service Representative > "The only downside is some of the features which are available in normal desktop are disabled in remote." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6344584) VR Verified Reviewer Engineer > "Remote Desktop Manager is an indispensable tool for centralizing all your remote connection tools." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6680871) FF Francois F. Senior Consultant > "the IOS version has no datasource capabilities with onedrive." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6649558) UZ Uriel Z. Sr Systems Engineer > "When I first used it thanks to a friend of mine who recommended it to me, took me just few minutes to understand how it is..." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6508137) DS Dmytro S. DevOps Engineer > "Import / Export setting not supported via Devolutions Hub" [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6512348) JC Justin C. IT Manager > "Lots of options for back-end datasource platforms, loads of application integrations." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6508176) AT Avi T. Global IT Manager > "When trying to use it as a password manager, the view is very not comfortable." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6508267) NR Nathan R. IT Manager > "Primary use for me is RDP access to servers, terminal emulation (SSH & serial) for switches/routers, and one-time passcodes..." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___4850062) FA FAISAL A. Engineer > "If it is not updated I cannot edit anything" [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6508191) DR Dollshawn R. Ceo > "It's the fact that I'm a small business owner and learning remote desktop software is helping me in a lot of ways that I didn't..." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6508452) DB Dariusz B. Systems Engineer III > "The application tends to load slowly at times." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6508411) GP Gabriele P. Owner and CTO > "Vero powerfull, sharing with my collegues, vero strong password and connection management" [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6508243) SA Stephane A. CTO > "The software is sometimes slow when you have too many entires in the vault, which can make it heavy at startup." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___5073046) Mahmut Halil Ö. PhD Student > "I appreciate the wide protocol support and integration options." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___7008768) VR Verified Reviewer IT Manager > "The interface can be quite lagging on high resolution displays." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6085626) ZS Zack S. Administrator > "Overall my experience was fantastic, I love the centralized database and the gateway functionality along with the 1password..." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6508143) NI Nteziyaremye I. IT > "Likely, like all technology softwares, RDM has also some limitations like: 1.Complexity: RDM can be complex to set up and..." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___4581054) BL Ben L. Systems Engineer > "RDM is great at managing your remote connections! Whether they are RDP, SSH, VNC, Apple Remote Desktop, telnet, WinSCP, file..." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#SoftwareAdvice___5070177) KW Kevin W. GIS Coordinator > "There are not any good ways to transfer files between machines." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___4983191) ES Enrique S. Analyst > "I am able to group like session(s) and move tabs on the fly!" [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6508446) NI Nteziyaremye I. IT > "Cost: RDM can be expensive, especially for organisations that have large and complex remote desktop environments. And due to..." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___4581054) EC Eduardo C. IT Manager > "Very happy, how easily is to create and store passwors and users and the servers to manage." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6508140) AH Andrew H. Mr > "doesn't support MariaDb anymore for teams!" [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6120071) MM Marjo M. IT Manager > "With Remote Desktop Manager, accessing and managing devices remotely is easy." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6498969) RW Roshane W. Owner > "The Remote Desktop connection doesn't always come up to the full screen." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___3695123) Matthew J. Application Engineer > "Having worked with Remote Desktop Manager for a while I would say it makes the job of managing remote sessions with clients and..." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___4910705) Ryan Samuel T. Nurse II > "Setting it up can be scary for first time clients as a result of the various choices." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___4251797) PZ Patrick Z. Member > "Team members have access to what they need without having to 'discover' resources." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6508161) Bruno O. CEO > "In my case, I'm from Brazil and the conversion to Dollars is cruel." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___3598201) NR Nathan R. IT Manager > "I don't need it often, but it's nice to be able to quickly access a server or switch when needed. Although I'm only using..." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___4850062) Prasun P. Researcher > "The software involves a lot of latency and sometimes it gives serious lag to a computer while performing a task." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___2970173) TH Terry H. System Admin > "The ease of setting up RDP sessions and websites to connect to in a quick manner." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6508408) CT Cihan T. Solution Architect > "Installation size is big, not too much user friendly UI, it is getting slower if you have more than 1000 connections" [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___2908105) OJ Olivia J. Systems Analyst Sr. > "It's great for patching many assets simultaneously." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6508142) EF Eric F. Technical Support Engineer > "There are a few programs that I cannot integrate with RDM. " [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___3120165) AA Ahmed A. Business unit manager > "saving the credintials per connection, folder is wonderfull" [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6518181) VR Verified Reviewer Dispatcher > "I do not like that it could be very slow, it can be down for hours without customer service reply, servers could be stronger in..." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___2432480) RGS Robby Gunawan S. IT Manager > "Easy manage several server within 1 application" [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6508486) KP Krystle P. Investor > "A lot of disconnection issues and slow load up sometimes which can be annoying to deal with when in a time crunch" [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___2781138) VR Verified Reviewer Executive Director > "It is easy for IT professionals to remote into my computer when there is a problem" [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6592497) MF Martha F. Sr Business Lender > "I've had issues with connection to my server but I know it's not the software." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___2685088) LP Leonel P. Técnico Docente > "It is a free tool that helps you manage multiple PC connections remotely." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___4908189) EB Eric B. RVP > "The connection can be easily interrupted when is frustrating" [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___2203185) CM Ciaran M. IT Applications and ERP Manager > "A nice, intuitive GUI and rock solid for our needs." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___6510881) UH Uma H. Service Desk Associate > "I don't like remote desktop." [See full review](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#Capterra___2775036) [View Reviews](https://www.capterra.com/p/152245/Remote-Desktop-Manager/reviews/) BT Benjamin T. IT-Systemadministrator > "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7143024) AP Adam P. Managing consultant > "The main drawback for me was the complexity that comes with its flexibility. While the customisation options are powerful, they can make the..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7051744) EW Emma W. Marketing Manager > "What I really like about Jira is the ability to create multiple boards for different teams, which keeps workstreams clearly organized and..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822) DG Damian G. CTO > "Due to specific usage in company im missing a feature of sth like saving specifics tickets in kind of folder just to me or tags for better..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7112861) RK Raul K. Group Director of Technology > "It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the whole..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7037998) EW Emma W. Marketing Manager > "One challenge I’ve experienced with Jira is that, as a ticket submitter, it can be difficult to easily find and keep track of all the..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822) KP Katrina P. IT Analyst > "It has a lot of tools like Scrum and Kanban boards, backlogs, and customizable workflows" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7049569) SR Shilpa R. QA > "Unable to create folders or sub folders within the test cycles like how we can create for test cases in the repository" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7026090) ES Elias S. Marketing Coordinator > "I like how Jira Service Management streamlines project management, support tickets, prioritization, and SLA tracking in one efficient..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7005112) AR Arti R. Software engineer > "The interface feels cluttered at times, and customization options can be complex." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138966) BL Bruno L. Consultant > "It allows to easily create assets and manage portfolios, even for starters in the teams." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138561) MG Mike G. Member of Technical Staff > "Sometimes moving item and assigning it to different sprint from a service request is not the most convenient." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7077044) VR Verified Reviewer Junior Software Engineer > "We can set up a new portal in minutes for every new project and easily tie the tickets to our internal Jira Software projects keeping..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6329273) VR Verified Reviewer Talent Development Program Manager > "Complexity begets complications sometimes… As a project admin, at times I would be overwhelmed with all of the optionality!" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7125515) FH Freda H. VP Sr. Manager Operations Technology > "Overall JIRA service management allows increase in production, a service orientated infrastructure emerged while the company continued to..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6667712) Hameeda T. Technical Analyst > "Some advanced features are hard to configure without technical knowledge and the interface can feel cluttered" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7113498) HN Harshad N. Technical Support Expert > "Jira service management is one of the effective tools for managing and tracking the product's internal progress and reports based on bugs,..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6703913) EW Emma W. Marketing Manager > "They don’t always appear in my recent items, which makes visibility and follow-up more time-consuming than it should be." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822) KP Katrina P. IT Analyst > "It allows for easy project management and helps to identify bugs/issues." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7049569) AR Arti R. Software engineer > "Jira Service Management can be a bit overwhelming at first, with a steep learning curve for new users." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138966) AM Antti M. Product Owner > "In no time you can set up a basic customer support flow, and with time you can get highly automated customer support flows." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6828649) VR Verified Reviewer Sales Manager > "The interface feels complex and not very intuitive, which can slow down day-to-day use." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7143131) EAJ Esami Allan J. Web Developer > "My favorite feature about Jira Service Management is automation which streamline the entire workflow ,improving efficiency." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6856000) JaK Jarosław K. Director of Support Services > "This product is also rarely able to cover your scenarios to the full unless you have an engineer ready to create 3rd party applications or..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6711708) Eric T. Director, Digital Transformation > "As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7086242) EW Evelyn W. IT Assistant > "Permission layers and admin tabs are confusing, automation rules need many clicks, and no quick auto-close after few days" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6803804) Swathi J. Software Developer > "It helps me customize workflows and automate repetitive tasks, improving the overall team efficiency." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6844026) VR Verified Reviewer Consultant > "Perhaps too many customization options break peoples back." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6888015) FH Freda H. VP Sr. Manager Operations Technology > "Teams created and developed workflows with out of the box capabilities provided Intergrations of apps that prove to be necessary to achieve..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6667712) DM David M. Director, Human Resources > "It's very difficult to be the "administrator" and look at current tickets for your teams/staff and how many were completed, in-progress, etc." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6784296) RM Robert M. Cybersecurity Engineer > "Provide great dashboards and reports that gives data needed for decision making about service operations .Its" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6862158) Swathi J. Software Developer > "Pricing is getting expensive, and reporting is flexible but can be unintuitive without add-ons." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6844026) AP Adam P. Managing consultant > "how well it brought structure and visibility to complex service workflows." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7051744) HH Houcem H. CISO > "The biggest downside is that customization, while powerful, can be overly complex for non-technical users." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6622104) VR Verified Reviewer IT Operations > "We like the admin portal and how it ties in with other Jira products such as Trello." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7129749) MP Mario P. QA Engineer > "The user interface is not as intuitive as I’d like, and some tasks take more clicks than necessary." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6622705) RR Richard R. IT Manager > "Overall as a starting point, it worked, but the group as a whole needed a more elaborate solution with a focus on more detailed reporting for..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6846976) AM Antti M. Product Owner > "The Atlassian products don’t have that Atlassian-feel anymore to be honest." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6828649) PS Paola S. product designer > "the most awesome about JIra Service Management is the design and the clarity of section of timing and scalable map of projects" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6744026) CS Carlos S. Quality Engineer > "The lack of possibility to integrate with sharepoint domain." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6474886) LN Luciano N. Senior Film Technician > "Really good and easy, ticketing is good and being able to allocate work & comments are helpful over long periods of time" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7109408) NR NehA R. QA Manager > "Sometimes, Jira shows loading issues when opening attachments" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6673404) RM Robert M. Cybersecurity Engineer > "Offer robust features that helps to improve the customer experience and reduces workload on customer support team." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6862158) AM Alex M. IT Service Manager > "Compared to the other Atlassian products this is on the much more expensive side as you require more-and-more agents." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6441994) VR Verified Reviewer Sr People Ops > "Overall, It's a good experience and teams definitely need a platform to receive their tickets and distribute workload among members. Although..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7041624) AP Amitabh P. Technical support engineer > "Little bit complicated platform with excessive options." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6577373) Eric T. Director, Digital Transformation > "Being able to tie KBs to the customer interface is extremely helpful." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7086242) Naveen C. Senior Technical Manager > "Pricing is a bit concern for businesses with limited budgets." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6640468) Edward K. App Integrations Specialist > "The product can be configured in many different ways to support your requirements, and it's good value for small teams." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7004161) MM Madilyn M. Senior Research Associate > "There is a lot going on with different boards, timelines, and tickets so it can be easy to lose track of everything and for things to be..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6118182) MG Mike G. Member of Technical Staff > "You can easily create and assign IT service request." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7077044) HN Harshad N. Technical Support Expert > "Extremely costly for small organizations to buy and manage." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6703913) JM Jessica M. Customer Service > "The automation features and customizable workflows have streamlined our processes and improved our response times significantly." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6646556) NT Nathan T. Network Infrastructure Manager > "It's very difficult to setup requires alot of time and effort and the software is not userfriendly so if you're implenting for a team that..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4873006) JH Julio H. It analyst > "Reliable tool for handling IT service requests and incidents. Once you get past the initial setup, it’s very efficient and helps improve..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6665532) Sugam P. Project Manager > "It feels extremely slow because there are so many repeating, mainly identical empty fields that must be filled out repeatedly." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5054864) KS Katie S. Operations Manager > "I think if they had a quick start guide for collaborative inbox, it would be a great tool for small businesses." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6881662) GM Gilberto M. Technical Product Manager > "The setup interface is clunky and unintuitive at times, for all the benefits of being a part of the Atlassian environment, it suffers from..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___3681639) MJ Michael J. Digital Marketer > "Native integration with Jira Software is a big plus for dev-related issues." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6819276) DS Dayley S. Web Developer > "There’s always an issue when adding bulleted lists! When starting a paragraph underneath it always seems to indent it." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4928971) Marko S. Director > "I have managed to segment everything, from IT aspects to our forecasting aspects in no time." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7006258) Mark H. Senior Administrator > "Features in the cloud version are sometimes spotty, and guidance is inconsistent." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4813140) AF Adrian F. CTO > "The customizable workflows and powerful search functionality make it a must-have for IT teams." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6481012) FJ Frank J. Network Architect > "Some working flow is not flexsible for me， not sure whether it is a configuration issue or not？" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6141330) JaK Jarosław K. Director of Support Services > "The framework is flexible and allows it to be modified or extended through the application of 3rd party scripts or plugins." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6711708) KB Kirstin B. VP Content Strategy > "I have yet to meet a system that we cannot integrate into our jira instance." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5001509) AH Aaron H. Sales and Inventory Analyst > "The platform can scale from small teams to large enterprises, making it suitable for organizations of various sizes." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6551147) TT Terry T. IT asset manager > "The out of box feature in this module was not useful for my purposes." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6082284) JH Julio H. It analyst > "The customizable workflows and automation features save a lot of time and help keep everything organized." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6665532) KB Kirstin B. VP Content Strategy > "Setting up the workflow design is a little overwhelming for a novice user." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5001509) AP Amitabh P. Technical support engineer > "It is extremely helpful product to know the developement and bugs related progress and to keep track on all the ongoing information." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6577373) FV Filippo V. CTO > "It is very difficult to set up." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6796996) PA Peter A. IT Asset,Configuration Manager, Service Catalog and Knowledge Manager > "I like the fact that you pick a ticket and find all related tickets or related dependency services being affected by the incidence raised." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6584366) EW Evelyn W. IT Assistant > "But learning part is rough." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6803804) CF Carlos F. Endpoint System Administrator > "With the seamless tools imbedded in the program, it has enhance our productively and user communication." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6496603) MF MARITZA F. BILLER > "SOME TIMES WE CAN NOT TO CONNECT TO THE SUPPORT" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6104781) LP Lucas P. Senior Software Engineer > "Powerful project tracking: it provides an extensive range of tools and features to effectively manage software development projects,..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4961179) YS Yuval S. IR Analyst > "The colors are boring, they can add more life to it." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6118822) AM Aditya M. QA Lead > "its workflow management - easy transition from one state to another .access management - restricting users from updating or configuring..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5026412) BD Bishal D. Backend Developer > "It was costly for us when we used it for the startup company." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5097214) [View Reviews](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) ## User interface 4.59 (412) 4.47 (770) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Tracking 150 Important AI Copilot 120 Important Remote Desktop Manager 24/37 - Access Controls/Permissions - Activity Tracking - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Audit Trail - Capacity Management - Compliance Management - Configuration Management - Dashboard - Data Import/Export - Event Logs - Generative AI - Incident Management - Issue Auditing - IT Asset Management - IT Asset Tracking - IT Reporting - Knowledge Management - License Management - Maintenance Scheduling - Patch Management - Personalization and Recommendation - Process/Workflow Automation - Real-Time Monitoring - Real-Time Notifications - Remote Access/Control - Remote Monitoring & Management - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Single Sign On - Task Management - Third-Party Integrations - Ticket Management [See all features](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#features) JIRA Service Management Top features 25/37 - Access Controls/Permissions - Activity Tracking - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Audit Trail - Capacity Management - Compliance Management - Configuration Management - Dashboard - Data Import/Export - Event Logs - Generative AI - Incident Management - Issue Auditing - IT Asset Management - IT Asset Tracking - IT Reporting - Knowledge Management - License Management - Maintenance Scheduling - Patch Management - Personalization and Recommendation - Process/Workflow Automation - Real-Time Monitoring - Real-Time Notifications - Remote Access/Control - Remote Monitoring & Management - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Single Sign On - Task Management - Third-Party Integrations - Ticket Management [See all features](https://www.capterra.com/p/227102/JIRA-Service-Management/#features) ### Recognition No recognitions have been awarded to Remote Desktop Manager JIRA Service Management is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support Remote Desktop Manager Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos JIRA Service Management Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Remote Desktop Manager - By Devolutions - Located in Canada - Founded in 2004 JIRA Service Management - By Atlassian - Located in United States - Founded in 2013 ## Popular Comparisons [Remote Desktop Manager](https://www.capterra.com/p/152245/Remote-Desktop-Manager/)[4.59 (412)](https://www.capterra.com/p/152245/Remote-Desktop-Manager/reviews/) vs [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.63 (1,645)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Contact vendor for pricing Price $795/year 4.6 Features 4.6 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/152245-170018/Remote-Desktop-Manager-vs-ManageEngine-Desktop-Central) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) $20/month Price Contact vendor for pricing 4.5 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/180609-227102/Action1-RMM-vs-JIRA-Service-Management) [Remote Desktop Manager](https://www.capterra.com/p/152245/Remote-Desktop-Manager/)[4.59 (412)](https://www.capterra.com/p/152245/Remote-Desktop-Manager/reviews/) vs [Iru](https://www.capterra.com/p/181954/Iru/)[4.87 (480)](https://www.capterra.com/p/181954/Iru/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.6 Features 4.6 4.4 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/152245-181954/Remote-Desktop-Manager-vs-Iru) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[4.80 (341)](https://www.capterra.com/p/174535/PDQ-Deploy/reviews/) $20/month Price $1950/year 4.5 Features 4.7 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/174535-227102/PDQ-Deploy-vs-JIRA-Service-Management) [Remote Desktop Manager](https://www.capterra.com/p/152245/Remote-Desktop-Manager/)[4.59 (412)](https://www.capterra.com/p/152245/Remote-Desktop-Manager/reviews/) vs [PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[4.80 (341)](https://www.capterra.com/p/174535/PDQ-Deploy/reviews/) Contact vendor for pricing Price $1950/year 4.6 Features 4.7 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/152245-174535/Remote-Desktop-Manager-vs-PDQ-Deploy) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (714)](https://www.capterra.com/p/132997/Freshservice/reviews/) $20/month Price $19/month 4.5 Features 4.3 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-227102/Freshservice-vs-JIRA-Service-Management) [Remote Desktop Manager](https://www.capterra.com/p/152245/Remote-Desktop-Manager/)[4.59 (412)](https://www.capterra.com/p/152245/Remote-Desktop-Manager/reviews/) vs [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) Contact vendor for pricing Price $67/month 4.6 Features 4.5 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/141792-152245/Pulseway-vs-Remote-Desktop-Manager) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $20/month Price R$35/month 4.5 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/202528-227102/Milvus-vs-JIRA-Service-Management) [Remote Desktop Manager](https://www.capterra.com/p/152245/Remote-Desktop-Manager/)[4.59 (412)](https://www.capterra.com/p/152245/Remote-Desktop-Manager/reviews/) vs [Atera](https://www.capterra.com/p/144309/Atera/)[4.54 (448)](https://www.capterra.com/p/144309/Atera/reviews/) Contact vendor for pricing Price $129/month 4.6 Features 4.3 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144309-152245/Atera-vs-Remote-Desktop-Manager) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Wrike](https://www.capterra.com/p/76113/Wrike/)[4.37 (2,988)](https://www.capterra.com/p/76113/Wrike/reviews/) $20/month Price $10/month 4.5 Features 4.3 4.2 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/76113-227102/Wrike-vs-JIRA-Service-Management) [Remote Desktop Manager](https://www.capterra.com/p/152245/Remote-Desktop-Manager/)[4.59 (412)](https://www.capterra.com/p/152245/Remote-Desktop-Manager/reviews/) vs [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.6 Features 4.7 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/152245-180609/Remote-Desktop-Manager-vs-Action1-RMM) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) $20/month Price $67/month 4.5 Features 4.5 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/141792-227102/Pulseway-vs-JIRA-Service-Management)