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Upcall vs Visual Visitor: Which is a better fit?

Updated on April 14th, 2024
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Summary
Features in Call Center
13
Best performer
41
  • Automatic Call Distribution
  • Caller ID
  • Call Logging
6
41
  • Contact Management
  • CRM
User satisfaction
4.6
User reviews11
Ease of use
4.6
Functionality
4.6
Value for money
4.7
Customer support
4.6
4.5
User reviews12
Ease of use
4.5
Functionality
4.4
Value for money
4.5
Customer support
4.3
Price starts from
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

We serve a vast range of industries in the B2B and B2C market. Upcall has a solution for any company who needs to build call campaigns, from startups to large corporations, to non-profits.

Sales and Marketing Teams of B2B Companies.

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
152257 video thumbnail}
1 Video
163298 video thumbnail}
1 Video
152257
5 screenshots
163298
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
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Logo Img
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Activity Tracking
207
Important
Alerts/Escalation
388
Important

Upcall

Top Features
13/41
  • Alerts/Escalation
  • Auto-Dialer
  • Blended Call Center
  • Callback Scheduling
  • Call Center Management
  • Call Reporting
  • Call Routing
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Call Whispering
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Management
  • CRM
  • Dashboard
  • Inbound Call Center
  • Interaction Tracking
  • IVR
  • Monitoring
  • Multi-Channel Communication
  • Performance Management
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Voice Mail
  • Voice Recognition
  • Activity Tracking
  • API
  • Automatic Call Distribution
  • Caller ID
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Manual Dialer
  • Outbound Call Center
  • Reporting/Analytics
  • Surveys & Feedback
  • Third-Party Integrations
See All features
Hide Call Center Software Features -

Visual Visitor

6/41
Show Call Center Software Features +

Upcall

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Visual Visitor

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Upcall
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Visual Visitor
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Upcall
  • By Upcall
  • Located in United States
  • Founded in 2016
Visual Visitor
  • By Visual Visitor
  • Located in United States
  • Founded in 2009
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