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Healthcare facilities including hospitals, clinics, physician's offices, veterinary practices, research organizations, and more.
Specifically designed for Pharmaceutical, Biotechnology, and Medical Device manufacturers.
Have implemented 8 facilities and have received nothing but kudos on the ease of use and intuitive functionality. When issues occur, the customer service is extremely responsive.
Sometimes the policies get assigned to the wrong techs and it's a bit of a pain to get that straightened out.
The automated approval process is nice. I like that we can link to other SOP's so easily.
Some users have complained about the blurriness of the text (it's not as clear as our former software)--I'm not sure if this was affected by the upload speed or what contributed to this.
Easy of use, robust, inexpensive, customer support is top notch. So many features have been added over the years at the request of the customer to make functionality even better.
The user interface is extremely confusing. More emphasis needs to be put on which division you are in.
I love how it helps us prepare for JCAHO. Our Medical Director has easy access to everything from IQCP, Policy and Procedures, Linearity and more.
Also, I have problem giving permission to the Managers for biennial review of their department procedure manual.
It is a wonderful product supported by an attentive, knowledgeable, and customer-satisfaction driven team.
It is unclear in some instances as to why a push notification is automated by Salesforce, whereas in other instances there is no push notification.
The product is good and easy to implement. The team is excellent, very professional.
Masterbatch records should be only available to QA but not possible. Some document s should be restricted: labels.
The support from the vendor has been outstanding, right from the time we started learning the system and migrated our policies and procedures.
The only downside to Dot Compliance is that the interface is a bit clunky and not very user-friendly. It took me some time to get used to the features and familiarize myself with the program.
QA documentation is made easier by having all quality records in one place and paperless. Audit module is very useful to continuous improvement.
This is the main disadvantage of the system and user compliant.
Prioritize real-user-identified key features according to your needs to find your best fit.
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Dot Compliance
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Dot Compliance
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