HubSpot CRM vs CINC: Which is a better fit?

Monica: My name is Monica and I am an administrative and operations manager. Our company consists of 12 people and I would give HubSpot a 4-star rating. We were using Salesforce and the way it was described by my management was as an glorified database. Apparently, we did need support for every step that we needed to follow and support wasn't great, so it just took a lot of work to get simple tasks done. Yeah. I chose HubSpot myself actually. I did some research and I wanted a platform where I could have all of my activities in one place. So not only I have the CRM software, I can also distribute our newsletter and I can also get reports on the activity that I get with my customers and contacts. So initially, I tried it because it was a free platform that offered very sophisticated tools. And I ended up staying with it just because I can have everything in one place, even manage my social media accounts. At first, getting started with HubSpot was very easy. It is very intuitive. It is very well-designed. Later on, I did have some questions. I didn't have the time necessarily to explore the more complex tools, so I did reach out to the sales team. To be honest, it took some time to get an appointment. I got canceled three times so that wasn't great. But the software and the design itself is pretty good where I was able to set it up myself. I would say, if you want to try HubSpot, to watch some videos about all the capabilities. There is even a very short project-oriented course available online. I believe that it's on Coursera. That is very useful. They guide you through every step of the way and they show all the many different free tools that are available which is great because they're not pushing a sale. They are rather just teaching you how to use the software. And yeah, just watch a bunch of videos and do spend some time exploring the many available tools.

Josie K.: My name is Josie, and I'm a realtor. It's me and one other person who are a partnership, and I give CINC a five-star rating. So before CINC, I just used an Excel spreadsheet and then reminders, and it was not functional. I did a lot of things written out on notebook paper, and I was able to put all of that together and use CINC. I chose CINC because it was a new CRM system, we were introduced to it, and it was the only one we knew about. Getting started with CINC with our agent rep was super easy, and we were always talking to the same people, and everyone was super friendly. It was a great experience. I would make sure to get an agent rep that you get along with and that you can communicate well with, and if you're not getting that, to ask for it.