# Compare HubSpot CRM vs Thryv 2026 | Capterra > Unsure of what to choose? Check Capterra to compare HubSpot CRM and Thryv based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/152373-156926/HubSpot-CRM-vs-Thryv --- # HubSpot CRM vs Thryv Features and Cost Comparison Last updated June 8th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: HubSpot CRMThryv2/4 selected [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.5 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) [Thryv](https://www.capterra.com/p/156926/Thryv/)[4.2 (533)](https://www.capterra.com/p/156926/Thryv/reviews/) [## HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.5 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price $20.00/month Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.4 Customer Service 4.4 Reviews Sentiment Based on [4,470 reviews](#user-reviews) Positive 4,144 Neutral 239 Negative 87 [## Thryv](https://www.capterra.com/p/156926/Thryv/)[4.2 (533)](https://www.capterra.com/p/156926/Thryv/reviews/) Starting Price $244.00/month Value-for-Money 4 Functionality 4.1 Ease of Use 4.1 Customer Service 4.2 Reviews Sentiment Based on [533 reviews](#user-reviews) Positive 435 Neutral 29 Negative 69 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 17,855 reviews from crm software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 75%Fit Missing features Feature ratings Data Security NA Contact Management 4.5 Lead Management 4.5 Sales Pipeline Management 4.4 Activity Dashboard 4.4 68%Fit Not enough reviews Feature ratings Data Security \-- Contact Management 4.4 Lead Management 4.3 Sales Pipeline Management 3.9 Activity Dashboard 3.6 User satisfaction User satisfaction 4.5 User reviews[4,470](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.3 Customer support 4.4 User satisfaction 4.2 User reviews[533](https://www.capterra.com/p/156926/Thryv/reviews/) Ease of use 4.1 Functionality 4.1 Value for money 4.0 Customer support 4.2 Price starts from Price starts from $20Per User, Per Month - Free version - Free trial Price starts from $244Flat Rate, Per Month - Free version - Free trial Best for Best for The HubSpot CRM is built for growing teams to attract, engage and delight customers. Best for Thryv helps small and midsize service businesses manage CRM, marketing, scheduling, payments, and customer communication from one platform. ## User reviews Pros & cons VR Verified Reviewer Project specialist > "Besides, we use it to create our Knowledge Base (articles that are then integarted in our platform) and for Hubspot helpdesk (which is our system of helping clients on a project..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7103301) Nicole M. Sales Enablement Consultant > "The absolute worst is email handling, emails to linked inboxes have no settings control and always link to multiple deals; emails linked to Helpdesk don't exist independently of..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6866721) ET Edward T. Founder and Marketing Strategist > "Records of contacts integrate seamlessly with our e-mail marketing, and the deal pipeline enables me to follow up from initial contact to the signed contract." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7160031) AM Anna M. Customer Service Agent > "This hasn't happened to me just a few times, but every time I export a contact from Excel, HubSpot creates new properties if I don’t set everything correctly." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7136732) Katie C. Growth Consultant > "With Hubspot CRM, I liked that I could create custom properties and have them displayed within the contact records. While the contact records aren't 100% customizable, having..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7102359) AD Alexandre D. Secretary General > "Secondly, the setup took longer than the time I allowed for it to take, because the entire team needed some time to get used to seeing where to find and how to work out some of..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7172275) CG Christian G. Marketing Operations Manager > "I love the capabilities and power it provides across virtually every marketing function, from email marketing and automation to reporting, lead management, and campaign execution." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7161384) VR Verified Reviewer Owner > "What I don’t love is the pricing. While HubSpot offers a lot of value, it can become expensive fairly quickly as you add more contacts and as you start needing more advanced..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7120714) AM Anna M. Customer Service Agent > "I love HubSpot CRM for two main reasons: first, it’s free and allows infinity contact list for a small business and secondly, it can be integrated with almost any third-party..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7136732) MD Melodie D. CEO > "Rather than receiving a working solution, we were left with an incomplete system, ongoing costs, and a substantial investment of time and resources with little to show for it." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7166240) Estela G. HR Assistant > "It is a user-friendly and effective platform for managing leads, tracking sales, and organizing customer information in one place." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7134758) MS Morgan S. Customer Success Manager > "I do not feel that when you select "monthly" in a quote, or pipeline total, that it calculates accurately with 4.3 weeks in a month, so often times, HubSpot may reflect a smaller..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6523804) Estela G. HR Assistant > "In addition, its process automation tools help save time by handling repetitive tasks like follow-ups and email tracking automatically." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7134758) DV David V. Lead Developer > "Duplicate leads, and lead buckets, we had a lot of issues with lead routing and lead attribution for a system that had been inhereted. " [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7044831) Zach P. Marketing Coordinator > "HubSpot integrates all of our sales, marketing and customer service into one visually appealing interface that is easy to navigate and work inside." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7106997) VR Verified Reviewer Owner > "It's clear that their process is designed to push expensive products, not to help business owners make informed decisions. If you are looking for a company that values building a..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#GetApp___7023549) VR Verified Reviewer Sales Coordinator > "I like the ease of use of consolidating the Deals, companies, tickets and also managing hubspot with our design department to communicate designs all in one spot." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7075646) ET Edward T. Founder and Marketing Strategist > "In addition, deal stages are too difficult to customize with a lot of clicks." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7160031) CG Christian G. Marketing Operations Manager > "The platform is intuitive, scalable, and gives teams the tools they need to manage and optimize their marketing efforts effectively." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7161384) Sean H. COO > "Was assigned Lupo Digital onboarding and not able to be reassigned due to their own internal processes." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7084434) CW Connor W. Account executive > "What can I say about Hubspot that hasn’t already been said… HS is truly a great platform, whether for leaner teams or larger teams, Hubspot is a great fit for a crm (with other..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7167415) ET Edward T. Founder and Marketing Strategist > "Reporting becomes cumbersome if you are doing multiple pipelines." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7160031) AD Alexandre D. Secretary General > "Reporting tools provide me with visibility of our progress without having to wait for people to provide data to me." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7172275) NJT Nusrat Jahan T. Customer Service Associate > "A few tools feel a bit limited on the free plan, and sometimes the loading time is a bit slow when switching between tabs." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7049571) MS Martina S. VP > "The interface is clean, navigation makes sense, and core CRM tasks like contact management, deal tracking, and activity logging are straightforward." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7070390) BK Bea K. Digital innovation Manager > "I'm using the free version and it does not include fractures for automation and I cannot afford the paid version as my business is still under development." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6598802) AM Anna M. Customer Service Agent > "Each time we use a new tool, this allows us to import our contact list from HubSpot." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7136732) G-Anne B. HR > "Additionally, if you need to update an email in a sequence, you have to start from scratch, and there is no option to automatically re-enroll previously enrolled contacts." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6555665) MD Melodie D. CEO > "We purchased the platform after being assured that it could meet our operational requirements and that implementation would be supported by both HubSpot and their recommended..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7166240) MD Melodie D. CEO > "Instead, after nearly 10 months of work, countless meetings, and thousands of dollars in costs, we were left without a fully functional solution." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7166240) Estela G. HR Assistant > "Lead management is efficient, allowing you to track deals and sales progress clearly." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7134758) MB Mark B. Owner > "I found it very difficult to integrate this system into my office and unless you have support staff that are good with software I think it may be challenging to integrate into..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7011859) TC Torey C. Junior Golf Tournament Manager > "Use it to track leads, make your content personable, and make team collaboration easier than evet." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7102168) Daljeet K. Sales > "The main downsides of HubSpot CRM are its potentially high cost for advanced features, complexity in pricing, and some limitations in deep customization." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6473149) LF Luis F. Sales Development Rep > "The built-in automation, email tracking, and integration with marketing tools help streamline workflows and improve team efficiency. While some advanced features require..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6841473) KO Katie O. Admin Assistant > "Sometimes it freezes or glitches. When I put the customers phone number, email, and address on the create a contact function it doesn't transfer over when your in the contacts..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6845163) JP James P. Technical Director > "The data that you are able to get out of the system about a customer. When everything is connected correctly with all of your existing software systems and your website, you are..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6480305) MD Melodie D. CEO > "Most frustrating was the lack of accountability when it became clear the platform was not meeting our needs." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7166240) AD Alexandre D. Secretary General > "If you need to manage customer information and enhance team efficiency, HubSpot CRM is a great option." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7172275) LT London T. Sales Representative > "I don't like that it doesn't have the ability to manage larger companies so we had to switch to sales force when our company grew for better tools." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6439749) MI Muresan I. Consultant > "HubSpot CRM reporting tool gives us access to metrics reports with accurate performance insights to help us measure and improve our clients relationships." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6439495) Harry S. Head of CSM > "HubSpot’s integrations felt shallow and rigid, often needing workarounds or paid add-ons to sync properly." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7070365) PS Pereira S. Informatics Engineer > "Additionally, it has centralised all our data including cast project information, product design docs, contract and customer information making this information accessible to the..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6483330) Nicole M. Sales Enablement Consultant > "Service module needs a lot of work before it will do everything I consider base requirements of a ticketing system." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6866721) JR Joshua R. Digital Strategy Manager > "HubSpot has a very in depth tracking system for contacts, allowing me to score leads and enroll them in automated workflows that push over performance and activity to reports that..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6378132) MA Melissa A. President > "Hubspot has now disabled our account, through which we purchased a phone number, and now we can't receive those calls." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6398711) SH Sonia H. Head of Ambient Products > "Hubspot CRM analysis and reporting tools provide us with truthful insights that help us measure and optimize our customer relationships." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6494065) RV Ravi V. Quality Analyst > "Most of the useful features are locked so you can only try them if you are will to way a heavy amount as they very pricey." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7017397) TC Torey C. Junior Golf Tournament Manager > "Use data fields that make emails personable and unique to each contact. " [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7102168) VR Verified Reviewer Founder, Financial Advisor > "It takes time to understand what features you can get the best use of, and before you realize it, you may be paying a high price point for something you may not use." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7057552) AF Andrea F. Founder > "We use the free version that is packed with robust features like contact management, email tracking, and a customizable sales pipeline, that makes the app accessible either to..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6583000) Katie C. Growth Consultant > "Even though it's all within one ecosystem, it wasn't nearly as intuitive as I would've liked." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7102359) VM Valentina M. Sales and Marketing Manager > "HubSpot CRM has customer segmentation features which helps us to categorize customers in order to offer them with personalized support services based on their needs." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6840041) GR Gaven R. Hybrid Transformation Expert > "Recently, I could not find out how to navigate to the meetings scheduler on the desktop." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6863715) TVW Tim Van W. Senior Project Supervisor > "It has ensured we have a very efficient communication platform to ensure smooth flow of information with our customers which has allowed us to build up very strong bonds with them." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6439182) AH Adele H. Sales Specialist > "That free plan is not enough for clear management of large contact lists, and subscriptions are pricey" [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6751499) Hampson S. Project Manager > "Streamlined sales and marketing are achieved through HubSpot CRM's automation and email tracking features. While great for small businesses, advanced features come at a higher..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#GetApp___6806342) GF Gareth F. Managing Director > "You cannot automate emails to your customers unless you purchase the marketing add on (+$1k/mo)." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6625276) CS Christina S. Area Director of Sales > "Hubspot CRM offers comprehensive reporting tools that enable us to generate updated insights that help us improve our customer relationships." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6544349) MB Milly B. Founder > "The free plan is decent, but it has so many upsells and annoying branded things everywhere that it doesn't feel very professional using it." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6434845) SO Scarlett O. Business Development Specialist > "I enjoyed the power it gave me as a user to view reports and the organic nature of its systems" [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7158986) VR Verified Reviewer Sales Agent > "Can be a bit confusing for beginners" [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7117265) PS Pereira S. Informatics Engineer > "It enable us to track progress, seamlessly allocate resources and ensure that we complete our project tasks on time." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6483330) NA Nathan A. CEO Founder > "Everything was good, until I got the discount, it should have continued to function the same, but instead we had issues which pretty much forced us to pay the regular rate, which..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6443109) NS Natalie S. Senior immigration Advisor > "I like because allows multiple integration such as calendar integrations, marketing tools integrations and social media integration." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6778484) AZ Arpad Z. Senior software consultant > "the company really needed a CRM system, as before we had none and the sales-pipeline follow-up was not centralized and controlled." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6550971) VR Verified Reviewer Account Executive > "It was easy to use, helped keep things organized, and worked well for day-to-day CRM needs. While some features felt a bit limited without upgrades, it still did a solid job for..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7085635) Arjun K. Co-founder > "Additionally, the Stripe integration for billing is sub-par - we cannot connect one hubspot account to multiple recurring subscriptions on stripe - so we had to pursue 3rd party..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6101968) VR Verified Reviewer Head on Sales Operations > "What I appreciated most is that the software encompasses the entire customer journey, from lead generation to customer service, eliminating the need to switch between multiple..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6552277) OL Ollie L. RevOps Analyst > "Lead scoring can be a bit complex and clunky and is one thing that has frustrated me in the past, although there have been some recent updates/releases to this." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6820018) CC Chad C. District Manager > "HubSpot CRM provides the most efficient customer engagement tools like live chats which help us interact freely with customers." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6718342) Sean H. COO > "Pros: Not yet experienced due to poor onboarding. " [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7084434) Daljeet K. Sales > "I liked HubSpot CRM for its user-friendly interface, powerful free tier, seamless integration with other HubSpot tools, and strong customization options." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6473149) CG Charles G. CEO > "After this experience, I even sold my HubSpot shares." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7089677) Zach P. Marketing Coordinator > "The HubSpot team also provides great resources and customer support if you are part of their paid service." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7106997) DD Dennis D. Business Owner > "The AI Integration is kind of annoying and I don\[t find it works very well." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7072257) RD Richard D. Operations Manager > "The ability to customize the stages of your deal workflow and customize the data logged for customers/deals/etc... is nice." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6584701) Hannah K. Vice President > "The UI is not as intuitive as other CRM's." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7071282) Gabriel S. Senior Digital Strategist > "The tool itself is extremely valuable to any larger business that needs to track and apply consumer data and would be an excellent asset for any marketing manager." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6855266) AQ Anthony Q. Customer Support Specialist > "Despite the overall good communication of service disruptions mentioned in my overall experience, they do always end up causing road blocks in proceeding with work." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6713949) [View Reviews](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) LR Lara R. Director of Marketing > "Having social, reviews, listings, campaigns, and website widgets all in one platform makes it easier to stay organized and..." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7162002) BK Blerta K. Language Instructor > "Sometimes the system gets slow when I'm trying to update multiple student profiles at once." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7152798) GD Gary D. President > "I have been working with the Thryv platform and \[sensitive content hidden\] for the last few years to improve my CRM..." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7137750) TC Tammy C. Social Media Marketing Manager > "The option to post videos to all the platforms is below average and could be upgraded." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7164792) TC Tammy C. Social Media Marketing Manager > "Overall, this is a well-rounded solution that excels in task management while maintaining strong customer support, good..." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7164792) IS Ilayda S. Marketing Director > "The UI isn’t as smooth as seen on some newer platforms, and some features (email campaign tools, for example) feel somewhat..." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6788333) BK Blerta K. Language Instructor > "The appointment calendar really saves me time - students can book their own lessons and I get notifications." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7152798) GD Gary D. President > "Many of the general posts did not reflect the quality of work that we perform." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7137750) BK Blerta K. Language Instructor > "The price feels a bit high for just 8 employees, but the time it saves me from administrative tasks lets me focus more on..." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7152798) GD Gary D. President > "The standard Social media post program was a little hit or miss." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7137750) JS Joseph S. Owner > "They covered everything we needed in a website and SEO needs as well as a Business Google profile. " [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7167930) ZM Zaimah M. CEO > "My account manager haven’t reached out to me to set an appointment and I’m needing to talk to him." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7172227) MB Mary B. Admin Office Mgr > "sensitive content hidden\] is our performance success mgr and handles every question with care and really listens to what we..." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7170097) Leigha R. Marketing Director > "We were miscategorized, leading to not only fewer calls, but calls for another industry taking vital time away from..." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6550351) SB Steven B. Owner > "The appointment management of the Thryv team demonstrates a high level of consideration for the complexities of an in-home..." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7165719) RT Ricki T. Owner > "It's not really worth it for me as a small business owner." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7079737) TC TJ C. Owner > "It does streamline the process of running a business and bringing back existing customers" [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7134487) SM Sheri M. Ceo > "The price increases so often. " [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7166944) AH Alan H. Director of Operations and Accounts > "It performs all services it provides well, and at a competitive price point for our small business. " [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7162116) TD Tom D. Owner and Lead Photographer > "Thryv became too costly and quirky, and they outsourced their tech support overseas." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6724193) SM Steve M. Sales manager > "Being able to send customers quotes and invoices are easy." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7161998) JJ Jenny J. Manager > "Customer service was terrible and critical errors about our business including the wrong phone number, the WRONG type of..." [See full review](https://www.capterra.com/p/156926/Thryv/#SoftwareAdvice___5004229) ET Eva T. EXECUTIVE ASSISTANT > "The invoicing is also good as it sends it to our clients phone" [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7170666) AL Andrew L. ownder > "Very little accountability on the side of upper management." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6551245) ZM Zaimah M. CEO > "I like when they communicate with me and keep in touch with me not just take my money and I don’t hear anything" [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7172227) Leigha R. Marketing Director > "It was difficult to get them to attend to our account." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6550351) TC TJ C. Owner > "Email function is good and invoice sending is simple. " [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7134487) BH Bridget H. Owner/Operator > "Lack of integration, timezone challenges from the start with scheduling, cannot load my logo or photos onto the Google My..." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___4569645) TB Terry B. Administrator > "The on boarding team were fantastic in helping us get it all set up and running smoothly and effectively." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7178424) LS Lisa S. Directpr > "I can't pull reports that include all my customers due to line restrictions." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6223018) IS Ilayda S. Marketing Director > "The automated reminders and review prompts brought in more feedback, which we’ve leveraged to refine our marketing." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6788333) TP Tyrone P. Franchise owner > "The mobile app doesn't go back to home that easy, you have to either close app or hit back a bunch of times." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___4907277) RA Rahman A. Marketing Specialist > "It has simplified our system for working with customers and tracking their responses." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6793855) CM Christopher M. CEO > "Poor at best." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6629877) BB Brandon B. Owner > "Overall, switching to this hosting company has made my online experience seamless and enjoyable!" [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7137403) VR Verified Reviewer V.P. > "they admittedly didn't provide proper services to us, we asked for one option to be credit back on our credit card while we..." [See full review](https://www.capterra.com/p/156926/Thryv/#GetApp___4857415) BB Brandon B. Owner > "I love my new internet hosting company for several reasons." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7137403) BH Bridget H. Owner/Operator > "Lack of integration with obvious things like Google My Business, lack of timezone integration for a month and just too many..." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___4569645) TC Tammy C. Social Media Marketing Manager > "Users can expect helpful guidance and reliable customer support." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7164792) BF Benjamin F. Owner > "They took me money with no returns. when I tried to cancel they said I had to pay for more moths even though i didn't sign..." [See full review](https://www.capterra.com/p/156926/Thryv/#SoftwareAdvice___4649043) DR Deanna R. Sales Account Manager > "We appreciate customer support and the ease of invoicing. " [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7132231) SB Susan B. Vice President > "Still being charged 5 months after cancellation letter was received." [See full review](https://www.capterra.com/p/156926/Thryv/#SoftwareAdvice___6109610) JS Joseph S. Owner > "Their pricing was very reasonable for what was and still is offered. " [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7167930) SB Susan B. Vice President > "Unable to cancel after several attempts." [See full review](https://www.capterra.com/p/156926/Thryv/#SoftwareAdvice___6109610) IJ Idania J. President owner > "I have received good leads and enjoy the contacts i have made." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7138243) JM Jonathan M. CPA > "Fictitious customers created, duplicates, anything with a street address of "PO Box" in QuickBooks get deleted randomly,..." [See full review](https://www.capterra.com/p/156926/Thryv/#SoftwareAdvice___3316801) JH Jeanette H. Store Manager > "The price point is excellent as well. " [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7164701) RW Rafer W. Founder > "there's a reason they lock you into a 6-month contract--because the platform sucks and they know after two months people..." [See full review](https://www.capterra.com/p/156926/Thryv/#GetApp___3668232) LR Lara R. Director of Marketing > "Thryv has been a really helpful tool in my day-to-day work." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7162002) VR Verified Reviewer V.P. > "Then the 2 representatives we were working with decided it was best to stop communicating back with us. If I/we did that..." [See full review](https://www.capterra.com/p/156926/Thryv/#GetApp___4857415) JR Justin R. General Manager > "My favorite part of Thryv was the single inbox for all of our channels. " [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6827868) MA Melanie A. Office Manager > "Some areas refer to open invoices as payments which is not just inaccurate, but the opposite of what they are." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___4897400) IS Ilayda S. Marketing Director > "It saves time and standardizes the tone across our brand." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6788333) MA Melanie A. Office Manager > "I am not happy with the search function in the Billing & Invoicing section." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___4897400) AH Alan H. Director of Operations and Accounts > "The customer support has been consistently very good." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7162116) TW Tony W. President > "I have to physically enter every appointment that does not come through the software." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___3996912) JS Joseph S. Owner > "Excellent, professional and enthusiastic. " [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7167930) AB Adam B. Owner > "Provided zero leads and all I got was 10-15 robo spam calls" [See full review](https://www.capterra.com/p/156926/Thryv/#SoftwareAdvice___4294252) TB Terry B. Administrator > "Excellent system, easy to set up and understand." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7178424) CL Cesar L. Construction > "Was using software for a while and was told if I add an seo it would put me on 1st spot in richland wa on Google search, ..." [See full review](https://www.capterra.com/p/156926/Thryv/#SoftwareAdvice___3594363) TC TJ C. Owner > "Great service from my team and the product suite is great. " [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7134487) JH Jorge H. Painting > "Never recommend this company just waisted Time and money" [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6005824) HS Heather S. Owner > "This program is very easy to use. " [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7161992) HS Hannah S. Owner/Life Integration Consultant > "I don't think they are set up to work well with Neurodivergent folks, but that's systemic." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___4897244) LM Lynda M. Admin > "I worked with the same team and we really had fun. " [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7164990) MA Melanie A. Office Manager > "I find the reporting to be clunky and cumbersome as well." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___4897400) IJ Idania J. President owner > "Customer support is always available." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7138243) SA Samuel A. public adjuster/office help > "The email marketing campaigns are a little confusing to know when they start." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___3745233) Tyrell T. Owner > "Everyone that I have encountered in Thryv has been extremely professional, genuine, and knowledgeable." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7137840) AM Andrew M. President > "I canceled my account after about 1 year, and they continued billing me." [See full review](https://www.capterra.com/p/156926/Thryv/#GetApp___4333134) Charles T. COO and Franchise Development > "The team is great to work with." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7137821) MK Michelle K. owner > "It's as if someone came up with a good concept and then hired I don't know who to develop lousy software, thinking that if..." [See full review](https://www.capterra.com/p/156926/Thryv/#SoftwareAdvice___3543603) JL Jeromy L. Owner and Founder > "The customization you can develop and the ease to adapt to the ever changing business world is crucial and central to the..." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___4907442) AM Andrew M. President > "Customer service confirmed the cancellation, but the bills kept on coming." [See full review](https://www.capterra.com/p/156926/Thryv/#GetApp___4333134) AL Andrew L. ownder > "My experience with Thryv started off great; I was super excited to find a CRM that really seemed to cater towards small..." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6551245) SB Shawn B. Owner > "reminder process seems a bit too aggressive" [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___3706048) JR Justin R. General Manager > "I also enjoyed they would auto post social items for us." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6827868) MP Melanie P. VP of Operations > "Thryv support is not very organized and too many people reach out to attempt to fix things and not having nay information..." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___3351018) JL Jeromy L. Owner and Founder > "They designed a beautiful website and created a professional image both for me, my clients, and my competition. " [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___4907442) JL Jeff L. president > "Can't believe that you cancelled the "work as" function." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___4897153) [View Reviews](https://www.capterra.com/p/156926/Thryv/reviews/) ## User interface 4.51 (4,470) [Thryv](https://www.capterra.com/p/156926/Thryv/) 4.21 (533) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important Alerts/Notifications 120 Important HubSpot CRM Top features 35/40 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Campaign Management - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Data Import/Export - Data Security - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Generative AI - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Lead Scoring - Marketing Automation - Mobile Access - Multi-Channel Communication - Predictive Analytics - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Sales Pipeline Management - Sales Reports - Segmentation - Task Management - Territory Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/152373/HubSpot-CRM/#features) Thryv 26/40 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Campaign Management - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Data Import/Export - Data Security - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Generative AI - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Lead Scoring - Marketing Automation - Mobile Access - Multi-Channel Communication - Predictive Analytics - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Sales Pipeline Management - Sales Reports - Segmentation - Task Management - Territory Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/156926/Thryv/#features) ### Recognition HubSpot CRM is recognized as a top-rated tool in 3 Capterra Shortlist reports Thryv is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support HubSpot CRM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Thryv Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details HubSpot CRM - By HubSpot - Located in United States - Founded in 2012 Thryv - By Thryv - Located in United States - Founded in 2011 ## Popular Comparisons [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) $20/month Price $25/month 4.4 Features 4.4 4.4 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-152373/Salesforce-vs-HubSpot-CRM) [Thryv](https://www.capterra.com/p/156926/Thryv/)[4.21 (533)](https://www.capterra.com/p/156926/Thryv/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) $244/month Price $25/month 4.1 Features 4.4 4.1 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-156926/Salesforce-vs-Thryv) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $20/month Price $14/month 4.4 Features 4.3 4.4 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/152373-155928/HubSpot-CRM-vs-Zoho-CRM) [Thryv](https://www.capterra.com/p/156926/Thryv/)[4.21 (533)](https://www.capterra.com/p/156926/Thryv/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $244/month Price $14/month 4.1 Features 4.3 4.1 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/155928-156926/Zoho-CRM-vs-Thryv) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (738)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $20/month Price $7/year 4.4 Features 4.5 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/152373-204998/HubSpot-CRM-vs-Bigin-by-Zoho-CRM) [Thryv](https://www.capterra.com/p/156926/Thryv/)[4.21 (533)](https://www.capterra.com/p/156926/Thryv/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $244/month Price $50/month 4.1 Features 4.3 4.1 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/156926-157279/Thryv-vs-Dynamics-365) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $20/month Price $50/month 4.4 Features 4.3 4.4 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/152373-157279/HubSpot-CRM-vs-Dynamics-365) [Thryv](https://www.capterra.com/p/156926/Thryv/)[4.21 (533)](https://www.capterra.com/p/156926/Thryv/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (738)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $244/month Price $7/year 4.1 Features 4.5 4.1 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/156926-204998/Thryv-vs-Bigin-by-Zoho-CRM) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) vs [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (823)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) $20/month Price $20/month 4.4 Features 4.3 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152373-152769/HubSpot-CRM-vs-eWay-CRM) [Thryv](https://www.capterra.com/p/156926/Thryv/)[4.21 (533)](https://www.capterra.com/p/156926/Thryv/reviews/) vs [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.65 (908)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) $244/month Price $14.99/month 4.1 Features 4.6 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/156926-178819/Thryv-vs-EngageBay-Marketing) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) vs [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.81 (607)](https://www.capterra.com/p/210630/Kylas/reviews/) $20/month Price $250/month 4.4 Features 4.7 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/152373-210630/HubSpot-CRM-vs-Kylas) [Thryv](https://www.capterra.com/p/156926/Thryv/)[4.21 (533)](https://www.capterra.com/p/156926/Thryv/reviews/) vs [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.81 (607)](https://www.capterra.com/p/210630/Kylas/reviews/) $244/month Price $250/month 4.1 Features 4.7 4.1 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/156926-210630/Thryv-vs-Kylas)