HubSpot CRM vs SalesLoft: Which is a better fit?

Monica: My name is Monica and I am an administrative and operations manager. Our company consists of 12 people and I would give HubSpot a 4-star rating. We were using Salesforce and the way it was described by my management was as an glorified database. Apparently, we did need support for every step that we needed to follow and support wasn't great, so it just took a lot of work to get simple tasks done. Yeah. I chose HubSpot myself actually. I did some research and I wanted a platform where I could have all of my activities in one place. So not only I have the CRM software, I can also distribute our newsletter and I can also get reports on the activity that I get with my customers and contacts. So initially, I tried it because it was a free platform that offered very sophisticated tools. And I ended up staying with it just because I can have everything in one place, even manage my social media accounts. At first, getting started with HubSpot was very easy. It is very intuitive. It is very well-designed. Later on, I did have some questions. I didn't have the time necessarily to explore the more complex tools, so I did reach out to the sales team. To be honest, it took some time to get an appointment. I got canceled three times so that wasn't great. But the software and the design itself is pretty good where I was able to set it up myself. I would say, if you want to try HubSpot, to watch some videos about all the capabilities. There is even a very short project-oriented course available online. I believe that it's on Coursera. That is very useful. They guide you through every step of the way and they show all the many different free tools that are available which is great because they're not pushing a sale. They are rather just teaching you how to use the software. And yeah, just watch a bunch of videos and do spend some time exploring the many available tools.

Wolf: Hey, my name is Wolf. I'm a mid-market account executive. I give SalesLoft a four out of five. For more videos like this, click on the link below. So, we primarily use SalesLoft just as an engagement tool, so something is basic as just as a dialer to call other customers or prospects, and then as far as more advanced functionality, using it for cadences, for email campaigns and just providing us with a more efficient flow for calling these cadences. One of my favorite things about SalesLoft, which I didn't know about initially was just the integrated dialer within Salesforce. So, even though I think a lot of people use SalesLoft within its own window, that little dialer has a ton of functionality. So, it got to the point where I was pretty much using that dialer for shooting out emails, just interacting with customers without having to toggle between Salesforce and SalesLoft. So, that was personally my favorite part about it. The only thing that was a little bit... I wasn't involved from an implementation site, so it could have just been user error, but I did notice that sometimes some of the mapping from Salesforce to SalesLoft and vice versa kind of created some random information within certain fields, but that was the only thing that I recall not loving.