# Compare HubSpot CRM vs tawk.to 2026 | Capterra > Unsure of what to choose? Check Capterra to compare HubSpot CRM and tawk.to based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/152373-167792/HubSpot-CRM-vs-tawk-to --- # HubSpot CRM vs tawk.to Features and Cost Comparison Last updated June 3rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: HubSpot CRMtawk.to2/4 selected [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.5 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) [tawk.to](https://www.capterra.com/p/167792/tawk-to/)[4.6 (344)](https://www.capterra.com/p/167792/tawk-to/reviews/) [## HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.5 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price $20.00/month Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.4 Customer Service 4.4 Reviews Sentiment Based on [4,470 reviews](#user-reviews) Positive 4,144 Neutral 239 Negative 87 [## tawk.to](https://www.capterra.com/p/167792/tawk-to/)[4.6 (344)](https://www.capterra.com/p/167792/tawk-to/reviews/) Starting Price Contact vendor Value-for-Money 4.6 Functionality 4.4 Ease of Use 4.6 Customer Service 4.3 Reviews Sentiment Based on [344 reviews](#user-reviews) Positive 324 Neutral 13 Negative 7 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 6,851 reviews from live chat software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Feature ratings Single Sign On NA Chat/Messaging NA Real-Time Notifications 4.6 Real-Time Monitoring NA Mobile Access 4.3 71%Fit Missing features Feature ratings Single Sign On NA Chat/Messaging 4.6 Real-Time Notifications 4.5 Real-Time Monitoring 4.4 Mobile Access 4.5 User satisfaction User satisfaction 4.5 User reviews[4,470](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.3 Customer support 4.4 User satisfaction 4.6 User reviews[344](https://www.capterra.com/p/167792/tawk-to/reviews/) Ease of use 4.6 Functionality 4.4 Value for money 4.6 Customer support 4.3 Price starts from Price starts from $20Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for The HubSpot CRM is built for growing teams to attract, engage and delight customers. Best for Businesses that wish to communicate with customers and visitors on their website, mobile app or from a free customizable page. ## User reviews Pros & cons VR Verified Reviewer Project specialist > "Besides, we use it to create our Knowledge Base (articles that are then integarted in our platform) and for Hubspot helpdesk (which is our system of helping clients on a project..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7103301) Nicole M. Sales Enablement Consultant > "The absolute worst is email handling, emails to linked inboxes have no settings control and always link to multiple deals; emails linked to Helpdesk don't exist independently of..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6866721) ET Edward T. Founder and Marketing Strategist > "Records of contacts integrate seamlessly with our e-mail marketing, and the deal pipeline enables me to follow up from initial contact to the signed contract." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7160031) AM Anna M. Customer Service Agent > "This hasn't happened to me just a few times, but every time I export a contact from Excel, HubSpot creates new properties if I don’t set everything correctly." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7136732) Katie C. Growth Consultant > "With Hubspot CRM, I liked that I could create custom properties and have them displayed within the contact records. While the contact records aren't 100% customizable, having..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7102359) AD Alexandre D. Secretary General > "Secondly, the setup took longer than the time I allowed for it to take, because the entire team needed some time to get used to seeing where to find and how to work out some of..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7172275) CG Christian G. Marketing Operations Manager > "I love the capabilities and power it provides across virtually every marketing function, from email marketing and automation to reporting, lead management, and campaign execution." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7161384) VR Verified Reviewer Owner > "What I don’t love is the pricing. While HubSpot offers a lot of value, it can become expensive fairly quickly as you add more contacts and as you start needing more advanced..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7120714) AM Anna M. Customer Service Agent > "I love HubSpot CRM for two main reasons: first, it’s free and allows infinity contact list for a small business and secondly, it can be integrated with almost any third-party..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7136732) MD Melodie D. CEO > "Rather than receiving a working solution, we were left with an incomplete system, ongoing costs, and a substantial investment of time and resources with little to show for it." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7166240) Estela G. HR Assistant > "It is a user-friendly and effective platform for managing leads, tracking sales, and organizing customer information in one place." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7134758) MS Morgan S. Customer Success Manager > "I do not feel that when you select "monthly" in a quote, or pipeline total, that it calculates accurately with 4.3 weeks in a month, so often times, HubSpot may reflect a smaller..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6523804) Estela G. HR Assistant > "In addition, its process automation tools help save time by handling repetitive tasks like follow-ups and email tracking automatically." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7134758) DV David V. Lead Developer > "Duplicate leads, and lead buckets, we had a lot of issues with lead routing and lead attribution for a system that had been inhereted. " [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7044831) Zach P. Marketing Coordinator > "HubSpot integrates all of our sales, marketing and customer service into one visually appealing interface that is easy to navigate and work inside." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7106997) VR Verified Reviewer Owner > "It's clear that their process is designed to push expensive products, not to help business owners make informed decisions. If you are looking for a company that values building a..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#GetApp___7023549) VR Verified Reviewer Sales Coordinator > "I like the ease of use of consolidating the Deals, companies, tickets and also managing hubspot with our design department to communicate designs all in one spot." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7075646) ET Edward T. Founder and Marketing Strategist > "In addition, deal stages are too difficult to customize with a lot of clicks." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7160031) CG Christian G. Marketing Operations Manager > "The platform is intuitive, scalable, and gives teams the tools they need to manage and optimize their marketing efforts effectively." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7161384) Sean H. COO > "Was assigned Lupo Digital onboarding and not able to be reassigned due to their own internal processes." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7084434) CW Connor W. Account executive > "What can I say about Hubspot that hasn’t already been said… HS is truly a great platform, whether for leaner teams or larger teams, Hubspot is a great fit for a crm (with other..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7167415) ET Edward T. Founder and Marketing Strategist > "Reporting becomes cumbersome if you are doing multiple pipelines." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7160031) AD Alexandre D. Secretary General > "Reporting tools provide me with visibility of our progress without having to wait for people to provide data to me." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7172275) NJT Nusrat Jahan T. Customer Service Associate > "A few tools feel a bit limited on the free plan, and sometimes the loading time is a bit slow when switching between tabs." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7049571) MS Martina S. VP > "The interface is clean, navigation makes sense, and core CRM tasks like contact management, deal tracking, and activity logging are straightforward." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7070390) BK Bea K. Digital innovation Manager > "I'm using the free version and it does not include fractures for automation and I cannot afford the paid version as my business is still under development." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6598802) AM Anna M. Customer Service Agent > "Each time we use a new tool, this allows us to import our contact list from HubSpot." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7136732) G-Anne B. HR > "Additionally, if you need to update an email in a sequence, you have to start from scratch, and there is no option to automatically re-enroll previously enrolled contacts." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6555665) MD Melodie D. CEO > "We purchased the platform after being assured that it could meet our operational requirements and that implementation would be supported by both HubSpot and their recommended..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7166240) MD Melodie D. CEO > "Instead, after nearly 10 months of work, countless meetings, and thousands of dollars in costs, we were left without a fully functional solution." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7166240) Estela G. HR Assistant > "Lead management is efficient, allowing you to track deals and sales progress clearly." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7134758) MB Mark B. Owner > "I found it very difficult to integrate this system into my office and unless you have support staff that are good with software I think it may be challenging to integrate into..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7011859) TC Torey C. Junior Golf Tournament Manager > "Use it to track leads, make your content personable, and make team collaboration easier than evet." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7102168) Daljeet K. Sales > "The main downsides of HubSpot CRM are its potentially high cost for advanced features, complexity in pricing, and some limitations in deep customization." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6473149) LF Luis F. Sales Development Rep > "The built-in automation, email tracking, and integration with marketing tools help streamline workflows and improve team efficiency. While some advanced features require..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6841473) KO Katie O. Admin Assistant > "Sometimes it freezes or glitches. When I put the customers phone number, email, and address on the create a contact function it doesn't transfer over when your in the contacts..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6845163) JP James P. Technical Director > "The data that you are able to get out of the system about a customer. When everything is connected correctly with all of your existing software systems and your website, you are..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6480305) MD Melodie D. CEO > "Most frustrating was the lack of accountability when it became clear the platform was not meeting our needs." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7166240) AD Alexandre D. Secretary General > "If you need to manage customer information and enhance team efficiency, HubSpot CRM is a great option." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7172275) LT London T. Sales Representative > "I don't like that it doesn't have the ability to manage larger companies so we had to switch to sales force when our company grew for better tools." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6439749) MI Muresan I. Consultant > "HubSpot CRM reporting tool gives us access to metrics reports with accurate performance insights to help us measure and improve our clients relationships." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6439495) HS Harry S. Head of CSM > "HubSpot’s integrations felt shallow and rigid, often needing workarounds or paid add-ons to sync properly." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7070365) PS Pereira S. Informatics Engineer > "Additionally, it has centralised all our data including cast project information, product design docs, contract and customer information making this information accessible to the..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6483330) Nicole M. Sales Enablement Consultant > "Service module needs a lot of work before it will do everything I consider base requirements of a ticketing system." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6866721) JR Joshua R. Digital Strategy Manager > "HubSpot has a very in depth tracking system for contacts, allowing me to score leads and enroll them in automated workflows that push over performance and activity to reports that..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6378132) MA Melissa A. President > "Hubspot has now disabled our account, through which we purchased a phone number, and now we can't receive those calls." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6398711) SH Sonia H. Head of Ambient Products > "Hubspot CRM analysis and reporting tools provide us with truthful insights that help us measure and optimize our customer relationships." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6494065) RV Ravi V. Quality Analyst > "Most of the useful features are locked so you can only try them if you are will to way a heavy amount as they very pricey." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7017397) TC Torey C. Junior Golf Tournament Manager > "Use data fields that make emails personable and unique to each contact. " [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7102168) VR Verified Reviewer Founder, Financial Advisor > "It takes time to understand what features you can get the best use of, and before you realize it, you may be paying a high price point for something you may not use." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7057552) AF Andrea F. Founder > "We use the free version that is packed with robust features like contact management, email tracking, and a customizable sales pipeline, that makes the app accessible either to..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6583000) Katie C. Growth Consultant > "Even though it's all within one ecosystem, it wasn't nearly as intuitive as I would've liked." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7102359) VM Valentina M. Sales and Marketing Manager > "HubSpot CRM has customer segmentation features which helps us to categorize customers in order to offer them with personalized support services based on their needs." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6840041) GR Gaven R. Hybrid Transformation Expert > "Recently, I could not find out how to navigate to the meetings scheduler on the desktop." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6863715) TVW Tim Van W. Senior Project Supervisor > "It has ensured we have a very efficient communication platform to ensure smooth flow of information with our customers which has allowed us to build up very strong bonds with them." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6439182) AH Adele H. Sales Specialist > "That free plan is not enough for clear management of large contact lists, and subscriptions are pricey" [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6751499) Hampson S. Project Manager > "Streamlined sales and marketing are achieved through HubSpot CRM's automation and email tracking features. While great for small businesses, advanced features come at a higher..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#GetApp___6806342) GF Gareth F. Managing Director > "You cannot automate emails to your customers unless you purchase the marketing add on (+$1k/mo)." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6625276) CS Christina S. Area Director of Sales > "Hubspot CRM offers comprehensive reporting tools that enable us to generate updated insights that help us improve our customer relationships." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6544349) MB Milly B. Founder > "The free plan is decent, but it has so many upsells and annoying branded things everywhere that it doesn't feel very professional using it." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6434845) SO Scarlett O. Business Development Specialist > "I enjoyed the power it gave me as a user to view reports and the organic nature of its systems" [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7158986) VR Verified Reviewer Sales Agent > "Can be a bit confusing for beginners" [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7117265) PS Pereira S. Informatics Engineer > "It enable us to track progress, seamlessly allocate resources and ensure that we complete our project tasks on time." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6483330) NA Nathan A. CEO Founder > "Everything was good, until I got the discount, it should have continued to function the same, but instead we had issues which pretty much forced us to pay the regular rate, which..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6443109) NS Natalie S. Senior immigration Advisor > "I like because allows multiple integration such as calendar integrations, marketing tools integrations and social media integration." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6778484) AZ Arpad Z. Senior software consultant > "the company really needed a CRM system, as before we had none and the sales-pipeline follow-up was not centralized and controlled." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6550971) VR Verified Reviewer Account Executive > "It was easy to use, helped keep things organized, and worked well for day-to-day CRM needs. While some features felt a bit limited without upgrades, it still did a solid job for..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7085635) Arjun K. Co-founder > "Additionally, the Stripe integration for billing is sub-par - we cannot connect one hubspot account to multiple recurring subscriptions on stripe - so we had to pursue 3rd party..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6101968) VR Verified Reviewer Head on Sales Operations > "What I appreciated most is that the software encompasses the entire customer journey, from lead generation to customer service, eliminating the need to switch between multiple..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6552277) OL Ollie L. RevOps Analyst > "Lead scoring can be a bit complex and clunky and is one thing that has frustrated me in the past, although there have been some recent updates/releases to this." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6820018) CC Chad C. District Manager > "HubSpot CRM provides the most efficient customer engagement tools like live chats which help us interact freely with customers." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6718342) Sean H. COO > "Pros: Not yet experienced due to poor onboarding. " [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7084434) Daljeet K. Sales > "I liked HubSpot CRM for its user-friendly interface, powerful free tier, seamless integration with other HubSpot tools, and strong customization options." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6473149) CG Charles G. CEO > "After this experience, I even sold my HubSpot shares." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7089677) Zach P. Marketing Coordinator > "The HubSpot team also provides great resources and customer support if you are part of their paid service." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7106997) DD Dennis D. Business Owner > "The AI Integration is kind of annoying and I don\[t find it works very well." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7072257) RD Richard D. Operations Manager > "The ability to customize the stages of your deal workflow and customize the data logged for customers/deals/etc... is nice." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6584701) Hannah K. Vice President > "The UI is not as intuitive as other CRM's." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7071282) Gabriel S. Senior Digital Strategist > "The tool itself is extremely valuable to any larger business that needs to track and apply consumer data and would be an excellent asset for any marketing manager." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6855266) AQ Anthony Q. Customer Support Specialist > "Despite the overall good communication of service disruptions mentioned in my overall experience, they do always end up causing road blocks in proceeding with work." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6713949) [View Reviews](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) AA Aditya A. Customer Service Representative > "I like that I can manage multiple chats at once, observe what people are typing before they hit send and pitch in with canned replies..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6788972) HS Harry S. Head of CSM > "Didn’t connect into other apps as welll as alternatives." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___7052851) HK Harish K. Lead Web Developer > "It's made real-time support easier to handle, improving our service and speeding up the response at Erudite Web Solutions." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___7041924) OS Oscar S. Operations Manager > "Honestly, I can't remember a time when Tawk.to was not working or had issues." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___7002774) HK Harish K. Lead Web Developer > "Tawk.to is a great option for handling client chats and quick questions right from our web projects." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___7041924) VR Verified Reviewer Web > "Set up was easy, overall a decent product for the price, or lack of price, but when it comes to data safety, and their lack of..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6591794) CTB Connor T. B. Financial Operations Manager > "Our customers now have a hotline to us during business hours, and it makes us look good on our response times." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6816844) KK Kenna K. Digital Media Systems Lead > "It doesn't integrate very well with our current software" [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6812615) CTB Connor T. B. Financial Operations Manager > "It decreased our call volume and helped us resolve B2B order challenges more easily." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6816844) Rohit A. Founder > "It may take 30 to 60 minutes for notice emails from missed chats to arrive, which means you won't see the individual while they're..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5054586) Carine Sylvie T. Remote administrative assistant > "As well as live chat, it allows you to build up a knowledge base to guide customers through most processes." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6025060) IA Itunu A. Customer service > "The only problem I experienced with tawk.to is the moment you are not active on that page after a while it log you out or you even miss..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3817781) TB Tyler B. Digital Asset Manager > "Their chat is great, has a ton of add on functionality if you want it, but if you want bare-bones its able to to that for you as well. " [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6041200) VR Verified Reviewer Digital Marketing Executive > "lack of automation capabilities and it is not interactive chatbot" [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6147431) Marianela F. Water Treatment and Environmental Management Consultant > "On the other hand, Tawk.to has interesting features within the platform, such as making annotations in each chat, the ability to view a..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4515226) Ferşat Ö. Owner > "It has poor documentation and you must handle what you need by yourself." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5021570) Pascual G. Project Manager > "Tawk.to has a fairly complete interactive panel for the client and allows us to provide valuable information about visitors, in chats..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3735370) VR Verified Reviewer Web > "Poor customer service." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6591794) AWT Aldrin Wilfred T. Business Development Manager > "The most I like about tawk.to is the instant notification and the visibility to see what a client is about to type or convey, so i being..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4891464) RM Rosalina M. Executive Assistant > "Tawk.to's announcing and investigation highlights are to some degree restricted, making it hard to dissect execution and pursue..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4628761) RM Rosalina M. Executive Assistant > "Adjustable Visit Gadget: Tawk.to's talk gadget is completely adaptable, permitting organizations to customize it to match their marking..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4628761) JW Jennifer W. Accounts Receivable > "Frequently have to restart the program due to not being able to open the chats or resize. If they could fix this, it would be back to..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4328539) MS Mark S. Sales and Marketing > "The best feature of Tawk.to is that the basic chat system (which is actually quite advanced for what it is) is forever free." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5015130) KP Kathy P. Owner > "The only thing I find annoying with the program is, I have to log into my account on their website in order to show I was online." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4345865) VR Verified Reviewer CIMI > "Especially if you are running a busy website and need a handy, user-friendly and efficient live chat tool that works on the desktop as..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4848467) RJ Ryan J. Founder > "Finally, there are some reports of bugs and glitches that can cause issues when using the platform which can be extremely frustrating." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4231203) VR Verified Reviewer Digital Marketing Executive > "It help us capture leads in live chat" [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6147431) KM Kavin M. Web Developer > "The one thing that I don't like is that they added the tawk.to branding in the free version." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4807268) JN Joseph N. Information Technology Specialist > "tawk.to integrated well with our website which makes it easy to communicate with online visitors." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6279458) PE Precious E. Community Manager/Builder > "I would say the pop-up whenever I open a website can be pretty distracting when in fact I just wanted some information." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4605712) SW Steve W. Director > "It was also free to use." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6827247) Bill B. President > "For example, if you are monitoring two web sites and happen to miss a chat request from one site, the interface doesn't show you that..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3241543) DK Deepanshu K. Reporting Manager > "Interface is excellent." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6633324) AT Anurag T. Technical Support Specialist > "What I like least about tawk.to Sometimes it loses the connection and we need to reload it again" [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4673012) Dmitrijs M. CTO > "Tawk.to is a trustful side-kick for several of sites that we have developed." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5000759) Ngalla B. CEO > "Sometimes I don't receive notifications especially when I'm not monitoring it." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4173060) Henri H. Web designer > "What's more, thanks to its plugin, it's easy to integrate into Wordpress websites." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5084698) AH Amrut H. CSR > "the chat notification music, that is toooooo loud" [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4642312) RJ Ryan J. Founder > "The chatbot is also very customizable; I can create different conversation flows depending on what the customer needs." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4231203) Bill B. President > "The result is that a user question may have been posted that you don't see for days, which makes you look unresponsive at times." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3241543) RM Rosalina M. Executive Assistant > "Multi-Language Backing: Tawk.to upholds north of 40 dialects, making it simple to speak with clients and site guests from around the..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4628761) OO Oluwafisayo O. Customer experience > "Having alot of issues with network, disconnects customers and agents during chat." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3325889) KK Kimmo K. Customer Service Improvement Manager > "Easy to get started with, comes with good reporting functions and good customer tracking." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4919476) AR Anthony R. Owner > "The only thing I always dislike about any software is the branding that comes along with it. " [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3243141) HS Hardik S. Customer Relation Team > "Since it's my regular job to communicate with our customers and the people who contact us with this software, This is really good..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4642317) RM Ryan M. IT Manager > "The notifications are inconsistent, and if you aren't monitoring it 24/7 you will miss people talking to you." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2740286) MS Mark S. Sales and Marketing > "This is a fantastic product that I would highly recommend to anyone looking to add a chat functionality to their website." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5015130) RM Ryan M. IT Manager > "It's just not the best, we use it because it gives us good value for a cheaper price, but it's not consistent in how it handles things..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2740286) Bill B. President > "With a short script include into our web site and a simple desktop application to install, we have instant visibility into who is..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3241543) JL Jorge L. Marketing Manager > "The Windows software it's not reliable at all. While the website side works perfectly, the other side doesn't keep up with that." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2683797) MM Marek M. Senior IT Manager > "I am also interested in some chatbot options and automatic replies, this is what I need to investigate, but it seems the functionality..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4796555) JL Jorge L. Marketing Manager > "That forces you to use the web browser client which is not that convenient." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2683797) Luke H. Founder > "I like the web notifications too and email if people chat as well as the app notification." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3950282) Pemba Tshiring S. SEO Specialist > "Nothing that i don't like about the software its really easy to use and install and also the free version has more than enough features..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2788434) HS Hardik S. Customer Relation Team > "The chat feature for support, which our customers use frequently, is a good part of this software." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4642317) SY SERDAR Y. Call Center Manager > "It is a bit difficult to reach an official when we have technical problems" [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2506650) RM Rosalina M. Executive Assistant > "Tawk.to is totally allowed to utilize, making it an appealing choice for independent companies with restricted financial plans." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4628761) VJ Viktoria J. Customer Support > "The backend was a bit complicated and had many options I never actually used." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2644034) AR Anthony R. Owner > "Of course they have their upsells like any other company such as hiring agents to work for you company, remove branding, etc. But for..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3243141) CN Charan N. Android developer > "They do not have good SDK's to integrate into apps." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2325612) VR Verified Reviewer Sales Manager > "It helped me to increase my sales and to upgrade the user experience, and support." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3722437) NJ Nenad J. Founder > "it doesn't keep up UI and ease wise compared to paid tools -" [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2695302) ET Eliza T. Digital Marketing Specialist > "If you're looking to add a Live Chat option on your website, get this software RIGHT NOW!" [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4157273) Chris H. CEO > "Tricky to manage users and see all messages sometimes" [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2452263) VR Verified Reviewer GM > "Client seem to enjoy the fact they can talk to us and it helps to convert users to clients." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3638731) AG Ankit G. Founder > "It's a no-brainer choice for anyone who isn't looking to spend much on a customer chat tool." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2708905) CC Cristina C. webmaster > "It works, it can be easily customized, it is very easy to be in contact with our possible clients and to answer to all those who just..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4343538) RM Ryan M. IT Manager > "This is great and also part of what chat systems online suffer from, but this one seems even worse." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2740286) [View Reviews](https://www.capterra.com/p/167792/tawk-to/reviews/) ## User interface 4.51 (4,470) [tawk.to](https://www.capterra.com/p/167792/tawk-to/) 4.56 (344) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important API 120 Important HubSpot CRM 14/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/152373/HubSpot-CRM/#features) tawk.to Top features 23/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/167792/tawk-to/#features) ### Recognition HubSpot CRM is recognized as a top-rated tool in 3 Capterra Shortlist reports tawk.to is recognized as a top-rated tool in 4 Capterra Shortlist reports Best Value Live ChatSoftware (2022)  ### Deployment & support HubSpot CRM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos tawk.to Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details HubSpot CRM - By HubSpot - Located in United States - Founded in 2012 tawk.to - By tawk.to - Located in United States - Founded in 2012 ## 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