# Compare HubSpot CRM vs HighLevel 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare HubSpot CRM and HighLevel based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/152373-177156/HubSpot-CRM-vs-HighLevel

---

# HubSpot CRM vs HighLevel Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

HubSpot CRMHighLevel2/4 selected

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.5 (4,451)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/)

[HighLevel](https://www.capterra.com/p/177156/HighLevel/)[4.1 (85)](https://www.capterra.com/p/177156/HighLevel/reviews/)

[## HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.5 (4,451)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/)

Starting Price

$20.00/month

Value-for-Money

4.3

Functionality

4.4

Ease of Use

4.4

Customer Service

4.4

Reviews Sentiment

Based on [4,451 reviews](#user-reviews)

Positive

4,126

Neutral

239

Negative

86

[## HighLevel](https://www.capterra.com/p/177156/HighLevel/)[4.1 (85)](https://www.capterra.com/p/177156/HighLevel/reviews/)

Starting Price

$97.00/month

Value-for-Money

4

Functionality

4.2

Ease of Use

3.7

Customer Service

3.7

Reviews Sentiment

Based on [85 reviews](#user-reviews)

Positive

69

Neutral

4

Negative

12

## Summary

* * *

Key features rated by users

Features selected based on 17,267 reviews from crm software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

75%Fit

Missing features

Feature ratings

Data Security

NA

Contact Management

4.5

Lead Management

4.4

Sales Pipeline Management

4.4

Activity Dashboard

4.4

58%Fit

Missing features

Not enough reviews

Feature ratings

Data Security

NA

Contact Management

3.9

Lead Management

3.6

Sales Pipeline Management

4.0

Activity Dashboard

\--

User satisfaction

User satisfaction

4.5

User reviews[4,451](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/)

Ease of use

4.4

Functionality

4.4

Value for money

4.3

Customer support

4.4

User satisfaction

4.1

User reviews[85](https://www.capterra.com/p/177156/HighLevel/reviews/)

Ease of use

3.7

Functionality

4.2

Value for money

4.0

Customer support

3.7

Price starts from

Price starts from

$20Per User, Per Month

-   Free version
-   Free trial

Price starts from

$97Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

The HubSpot CRM is built for growing teams to attract, engage and delight customers.

Best for

HighLevel's all-in-one Sales & Marketing CRM is perfect for businesses looking to scale a flat/monthly price with unlimited Contacts & Users. Additionally, the white-label plans enable agencies & cons

## User reviews

Pros & cons

VR

Verified Reviewer

Project specialist

> "Besides, we use it to create our Knowledge Base (articles that are then integarted in our platform) and for Hubspot helpdesk (which is our system of helping clients on a project..."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7103301)

Nicole M.

Sales Enablement Consultant

> "The absolute worst is email handling, emails to linked inboxes have no settings control and always link to multiple deals; emails linked to Helpdesk don't exist independently of..."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6866721)

Katie C.

Growth Consultant

> "With Hubspot CRM, I liked that I could create custom properties and have them displayed within the contact records. While the contact records aren't 100% customizable, having..."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7102359)

DV

David V.

Lead Developer

> "Duplicate leads, and lead buckets, we had a lot of issues with lead routing and lead attribution for a system that had been inhereted. "

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7044831)

MS

Martina S.

VP

> "The interface is clean, navigation makes sense, and core CRM tasks like contact management, deal tracking, and activity logging are straightforward."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7070390)

VR

Verified Reviewer

Owner

> "It's clear that their process is designed to push expensive products, not to help business owners make informed decisions. If you are looking for a company that values building a..."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#GetApp___7023549)

LF

Luis F.

Sales Development Rep

> "The built-in automation, email tracking, and integration with marketing tools help streamline workflows and improve team efficiency. While some advanced features require..."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6841473)

NJT

Nusrat Jahan T.

Customer Service Associate

> "A few tools feel a bit limited on the free plan, and sometimes the loading time is a bit slow when switching between tabs."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7049571)

VM

Valentina M.

Sales and Marketing Manager

> "HubSpot CRM has customer segmentation features which helps us to categorize customers in order to offer them with personalized support services based on their needs."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6840041)

KO

Katie O.

Admin Assistant

> "Sometimes it freezes or glitches. When I put the customers phone number, email, and address on the create a contact function it doesn't transfer over when your in the contacts..."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6845163)

Hampson S.

Project Manager

> "Streamlined sales and marketing are achieved through HubSpot CRM's automation and email tracking features. While great for small businesses, advanced features come at a higher..."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#GetApp___6806342)

MS

Morgan S.

Customer Success Manager

> "I do not feel that when you select "monthly" in a quote, or pipeline total, that it calculates accurately with 4.3 weeks in a month, so often times, HubSpot may reflect a smaller..."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6523804)

Zach P.

Marketing Coordinator

> "HubSpot integrates all of our sales, marketing and customer service into one visually appealing interface that is easy to navigate and work inside."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7106997)

Harry S.

Head of CSM

> "HubSpot’s integrations felt shallow and rigid, often needing workarounds or paid add-ons to sync properly."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7070365)

VR

Verified Reviewer

Sales Coordinator

> "I like the ease of use of consolidating the Deals, companies, tickets and also managing hubspot with our design department to communicate designs all in one spot."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7075646)

VR

Verified Reviewer

Founder, Financial Advisor

> "It takes time to understand what features you can get the best use of, and before you realize it, you may be paying a high price point for something you may not use."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7057552)

NS

Natalie S.

Senior immigration Advisor

> "I like because allows multiple integration such as calendar integrations, marketing tools integrations and social media integration."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6778484)

Sean H.

COO

> "Was assigned Lupo Digital onboarding and not able to be reassigned due to their own internal processes."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7084434)

AW

Adam W.

Founder

> "I also integrated the APIs into my product workflow which made it incredibly easy to sync my SaaS product with my CRM."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7022335)

BK

Bea K.

Digital innovation Manager

> "I'm using the free version and it does not include fractures for automation and I cannot afford the paid version as my business is still under development."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6598802)

Derek H.

Account Manager

> "The fact we can have a shared database of contacts, see the latest activity across the team with them and assign them to various people has really changed how we operate."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6794116)

G-Anne B.

HR

> "Additionally, if you need to update an email in a sequence, you have to start from scratch, and there is no option to automatically re-enroll previously enrolled contacts."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6555665)

AR

Alejandro R.

Marketing Manager

> "Some of the most useful features include, call, email and meeting interactions’ logs which have saved me hours each week."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6775373)

MB

Mark B.

Owner

> "I found it very difficult to integrate this system into my office and unless you have support staff that are good with software I think it may be challenging to integrate into..."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7011859)

OL

Ollie L.

RevOps Analyst

> "Very good all-rounder, enabling us to operate efficiently across all areas of our GTM function (marketing, sales, customer success)."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6820018)

Daljeet K.

Sales

> "The main downsides of HubSpot CRM are its potentially high cost for advanced features, complexity in pricing, and some limitations in deep customization."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6473149)

Brittni Harpole C.

Customer Service Representative

> "I like the available customer engagement tools especially the live chatting tool which makes it possible to share updates with customers quickly."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6777523)

LT

London T.

Sales Representative

> "I don't like that it doesn't have the ability to manage larger companies so we had to switch to sales force when our company grew for better tools."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6439749)

TC

Torey C.

Junior Golf Tournament Manager

> "Use it to track leads, make your content personable, and make team collaboration easier than evet."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7102168)

OL

Ollie L.

RevOps Analyst

> "Lead scoring can be a bit complex and clunky and is one thing that has frustrated me in the past, although there have been some recent updates/releases to this."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6820018)

MC

Mary C.

Business Development

> "It also worked well collaboratively, allowing my team to work together to quickly ascertain the status of a given client and to share task between them."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6847237)

DD

Dennis D.

Business Owner

> "The AI Integration is kind of annoying and I don\[t find it works very well."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7072257)

OL

Ollie L.

RevOps Analyst

> "Workflows and automations are very powerful and enabled us to scale our marketing, sales and customer success processes."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6820018)

Hannah K.

Vice President

> "The UI is not as intuitive as other CRM's."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7071282)

GF

Gary F.

Owner

> "HubSpot CRM has been instrumental in aligning our sales and marketing efforts, providing us with a centralized platform to manage leads, automate tasks, and analyze performance."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6287070)

Nicole M.

Sales Enablement Consultant

> "Service module needs a lot of work before it will do everything I consider base requirements of a ticketing system."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6866721)

JP

James P.

Technical Director

> "The data that you are able to get out of the system about a customer. When everything is connected correctly with all of your existing software systems and your website, you are..."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6480305)

MA

Melissa A.

President

> "Hubspot has now disabled our account, through which we purchased a phone number, and now we can't receive those calls."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6398711)

DK

Dharya K.

Senior executive Sales

> "With robust automation capabilities, sales person can manage their pipelines more efficiently, prioritize leads, and track interactions with prospects."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6297999)

AL

Ariel L.

Director of Customer Support and Success

> "Some features/needs do not get prioritized due to multiple industries using the system."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6827670)

MI

Muresan I.

Consultant

> "HubSpot CRM reporting tool gives us access to metrics reports with accurate performance insights to help us measure and improve our clients relationships."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6439495)

RV

Ravi V.

Quality Analyst

> "Most of the useful features are locked so you can only try them if you are will to way a heavy amount as they very pricey."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7017397)

PS

Pereira S.

Informatics Engineer

> "Additionally, it has centralised all our data including cast project information, product design docs, contract and customer information making this information accessible to the..."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6483330)

VR

Verified Reviewer

Owner

> "Customer Service Broken booking system and pushy sales tactics."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#GetApp___7023549)

JR

Joshua R.

Digital Strategy Manager

> "HubSpot has a very in depth tracking system for contacts, allowing me to score leads and enroll them in automated workflows that push over performance and activity to reports that..."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6378132)

SG

Sara G.

Content Strategist

> "It was almost too big — hard to find my way around to what I really needed for my client's specific use cases."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6762738)

SH

Sonia H.

Head of Ambient Products

> "Hubspot CRM analysis and reporting tools provide us with truthful insights that help us measure and optimize our customer relationships."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6494065)

AZ

Anna Z.

Life and Career Coach, HR Consultant

> "Too many options when it comes to the deals/associations page--hard to navigate"

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6768370)

TC

Torey C.

Junior Golf Tournament Manager

> "Use data fields that make emails personable and unique to each contact. "

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7102168)

Katie C.

Growth Consultant

> "Even though it's all within one ecosystem, it wasn't nearly as intuitive as I would've liked."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7102359)

AF

Andrea F.

Founder

> "We use the free version that is packed with robust features like contact management, email tracking, and a customizable sales pipeline, that makes the app accessible either to..."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6583000)

FJ

Folajimi J.

Business Development

> "Experienced some bugs that disrupted work a bit but every software goes through it's fair share of disruptions"

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6804836)

DD

Dennis D.

Business Owner

> "Overall I have no huge complaints and I find it's right for me. Once I grow a bit more I am going to definitely upgrade to a paid tier so I can use some of the additional features..."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7072257)

GR

Gaven R.

Hybrid Transformation Expert

> "Recently, I could not find out how to navigate to the meetings scheduler on the desktop."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6863715)

LS

Laura S.

SDR

> "It's great to keep track of my work as a salesperson, you can call your clients and record each interaction with them, really intuitive and visual as well."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6809325)

KK

Kylee K.

COO

> "it completely lacks functionality. if you want to do anything useful (eg charge customer, call customers) they will charge you a minimum of $2k/month."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6288759)

TVW

Tim Van W.

Senior Project Supervisor

> "It has ensured we have a very efficient communication platform to ensure smooth flow of information with our customers which has allowed us to build up very strong bonds with them."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6439182)

AH

Adele H.

Sales Specialist

> "That free plan is not enough for clear management of large contact lists, and subscriptions are pricey"

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6751499)

Mary W.

Credit Control and Customer Relations Executive

> "It has been a very productive experience with HubSpot CRM. As a customer relations execute, it allows me and my team to effectively manage our customers information and details..."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6285807)

GF

Gareth F.

Managing Director

> "You cannot automate emails to your customers unless you purchase the marketing add on (+$1k/mo)."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6625276)

VR

Verified Reviewer

Director

> "It really is a "do it all" platform. If it's set up correctly, it's super easy to use and can do so much to help you manage your list, segment lists, collaborate with your team,..."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7072235)

BL

Brent L.

Head of Marketing

> "It took a while to understand how to build reports for our business. And it was close to impossible to find support for integrations that could truly help us achieve results."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6299779)

CG

Constance G.

Team lead Enterprise

> "HubSpot streamlines sales processes with intuitive tools, making lead management and follow-ups effortless for sales teams"

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6805675)

MB

Milly B.

Founder

> "The free plan is decent, but it has so many upsells and annoying branded things everywhere that it doesn't feel very professional using it."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6434845)

DV

David V.

Lead Developer

> "We've worked with other clients who had a designated hubspot team member and their organization/setups seemed to be much cleaner than what we experienced."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7044831)

RP

Ryan P.

Senior Account Executive

> "Notes and activity flow between contacts, companies, and deals is difficult to grasp and view pertinent info quickly."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6234305)

CS

Christina S.

Area Director of Sales

> "Hubspot CRM offers comprehensive reporting tools that enable us to generate updated insights that help us improve our customer relationships."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6544349)

FJ

Folajimi J.

Business Development

> "Taking inbound calls via HubSpot doesn't work great."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6804836)

PS

Pereira S.

Informatics Engineer

> "It enable us to track progress, seamlessly allocate resources and ensure that we complete our project tasks on time."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6483330)

VR

Verified Reviewer

Sales Agent

> "Can be a bit confusing for beginners"

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7117265)

PW

Paisley W.

Instructional Designer

> "I also really like how you can hide blank properties when you go into the more detail contact information."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7031847)

BD

Brendan D.

Senior Account Executive

> "You cant throttle emails so your domain will just get wrecked as spam unless you make every email a manual email."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6343274)

Brittni Harpole C.

Customer Service Representative

> "It also has powerful data safety features which offers a secure space for keeping customers data and information."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6777523)

NA

Nathan A.

CEO Founder

> "Everything was good, until I got the discount, it should have continued to function the same, but instead we had issues which pretty much forced us to pay the regular rate, which..."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6443109)

VR

Verified Reviewer

Account Executive

> "It was easy to use, helped keep things organized, and worked well for day-to-day CRM needs. While some features felt a bit limited without upgrades, it still did a solid job for..."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7085635)

AZ

Arpad Z.

Senior software consultant

> "the company really needed a CRM system, as before we had none and the sales-pipeline follow-up was not centralized and controlled."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6550971)

VR

Verified Reviewer

Head on Sales Operations

> "What I appreciated most is that the software encompasses the entire customer journey, from lead generation to customer service, eliminating the need to switch between multiple..."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6552277)

Arjun K.

Co-founder

> "Additionally, the Stripe integration for billing is sub-par - we cannot connect one hubspot account to multiple recurring subscriptions on stripe - so we had to pursue 3rd party..."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6101968)

VM

Valentina M.

Sales and Marketing Manager

> "We have had a great streak of success working HubSpot CRM and it has helped us streamline our operations in customer support services, sales and marketing management."

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6840041)

Sean H.

COO

> "Pros: Not yet experienced due to poor onboarding. "

[See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7084434)

[View Reviews](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/)

AL

Alexandra L.

Customer success manager

> "Overall is a great system to sell to clients if you are building funnels and email automations, they keep adding new features which..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___7010989)

ZM

Zack M.

Founder

> "Everything from creating a basic landing page sign up, to communities, to courses is SO SO SO complicated to set up, run and scale."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___6566418)

ZM

Zack M.

Founder

> "I'm currently using Kajabi for various projects, and I wanted to give GHL a shot because it's receiving a lot of attention via their..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___6566418)

JG

Julia G.

Dance Teacher and Choreographer

> "Took a while to navigate, there are a lot of features, many I did not need and the screen can feel overwhelming and hard to find what..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___6677984)

JG

Julia G.

Dance Teacher and Choreographer

> "It was good for what I needed - having multiple employees contacting clients using our business phone number at the same time"

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___6677984)

Chad W.

Project Architect

> "Lots of thibgs to configure which csn make some area frustrating"

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___6770224)

AL

Alexandra L.

Customer success manager

> "As an agency, it’s a good system to deliver to small size business clients."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___7010989)

AB

Amy B.

Owner

> "Then worked for about 10 days, I put dozens of hours into my websites and back to the account being messed up again."

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___6344912)

ZM

Zack M.

Founder

> "The platform is inspiring, and instills a "you can do anything with GHL" mindset through all of their marketing channels."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___6566418)

Allen E.

President

> "I did find it a little bit difficult at first to get started as far as creating automations."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___6243710)

ZM

Zack M.

Founder

> "Note that I am successful in the online course space, and live from this type of business currently."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___6566418)

AB

Amy B.

Owner

> "I spent dozens of hours on phone with support because I did not want to lose the 25 hours of work. "

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___6344912)

AS

Austin S.

Junior Accountant

> "Overall the app worked well for me and it helped my company reach its advertising goals."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___6509693)

Beven S.

CEO

> "when you sign up they treat you to a call where the opporates that is meant to familiarize you with the platform only spends his time..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___6204809)

DG

Desirae G.

Owner

> "I have had an extremely positive experience with HighLevel. While there has been a learning curve with the set up there are so many..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___6445772)

Beven S.

CEO

> "They also refuse any form of refund, and they also refuse to delete my account as they say my trial is still active for another 24..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___6204809)

Gideon N.

Owner

> "Having an all-in-one solution for email/SMS campaigns, funnels, scheduling, and CRM saves me hours or headache, time, and thousands of..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___3711837)

Beven S.

CEO

> "My advice stay away, it's a scam and should not be included in any offer you take to your clients, because their behavior will cause..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___6204809)

GD

Geoffrey D.

CEO

> "You can deploy in a few clicks a preconfigured environment to be operational, manage all your clients form one place, easily add..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___4405687)

SV

Sam V.

Owner

> "This company does not care about you at all and everyone seems to be incentivized through bonuses in sighups without any performance."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___6153575)

MH

Martin H.

Business owner

> "Customer service was very good, was always able to help with any issues I had."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___6677047)

AP

Aria P.

Chief Marketing Officer

> "The highest tier of membership is quite expensive and certain facets of the software are difficult to learn initially."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___6009369)

CFM

Carlos Fernando M.

Sr Manager

> "You can build a funnel of any kind on this CRM, you can do follow ups on leads, or clients, this thing is useful in so many different..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___4700681)

SV

Sam V.

Owner

> "They said they were going to refund charges and then didn't and I had to follow up multiple times and then was left disappointed in..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___6153575)

Cornell A.

CEO

> "With its easy to use platform and endless tutorials, I could easily integrate HighLevel with all other outside platforms and software..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___4590136)

SM

Stuart M.

Sales Director

> "do not use it - if you want to evaluate it for your organisation, ensure you cancel your Credit Card straight after you put the..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___3551587)

Gideon N.

Owner

> "HighLevel is my main business software: Everything else in my stack must integrate well with it for me to even consider using."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___3711837)

JH

Jessica H.

Owner

> "I no longer get emails when leads schedule appointment requests"

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___6108779)

Chandan M.

Marketing Consultant

> "From funnels to campaigns to triggers to reputation management, everything can be done with this single software."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___4374296)

VR

Verified Reviewer

CEO

> "I also can't even access the support portal, as my log in details are not recognised, even though they work for logging into my..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___4664139)

VR

Verified Reviewer

Director

> "Fairly good templates for websites"

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___5089294)

WW

Wayne W.

Principal

> "It takes forever to get through their question tree to get service."

[See full review](https://www.capterra.com/p/177156/HighLevel/#SoftwareAdvice___6180031)

Chandan M.

Marketing Consultant

> "This is a 360 degree marketing tool that provides almost every possibilities you might be looking for in automation."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___4374296)

Sonnal S S.

Director

> "I signed up for 14 days trial and they immediately charged my card $299 USD"

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___4954322)

BB

Bill B.

Owner

> "ve used the Funnel Creation aspect of it to build a high quality website for my business and I use the software's Appointment..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___3031840)

Beven S.

CEO

> "This will put your agency in jeopardy, while they sit back and make all the money. "

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___6204809)

IH

Inayet H.

Owner

> "The software is affordable and includes a wide range of features that are helpful for small if you can sell the SaaS platform."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___3652280)

BR

Ben R.

Digital advertiser

> "After 4 hours waiting on zoom and wasting time calling them I have got absolutely no where."

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___5054057)

SK

Sandor K.

Voice Trainer

> "This is a big help to market my own services."

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___4947811)

VR

Verified Reviewer

Co Founder and CTO - VP of Product Development

> "I think what they're trying to do is a big ask, but after two months of wrestling with the system, they are failing. "

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___5080259)

MJ

Matthew J.

Business Development

> "Really appreciated Muthaiah's attention to derail and help"

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___6125758)

VR

Verified Reviewer

Co Founder and CTO - VP of Product Development

> "Their staff will even admit they don't know how the system works, and from their words "no one really does"."

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___5080259)

VR

Verified Reviewer

Director

> "Now you can, with GoHighLevel, an all-in-one sales and marketing platform that lets you sell your products and services like never..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___3329659)

VR

Verified Reviewer

Co Founder and CTO - VP of Product Development

> "The support staff is untrained and borderline useless. "

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___5080259)

GD

Geoffrey D.

CEO

> "Really good overall experience, it will answer 98% of your needs if you're a marketing agency owner, for a more than fair monthy price"

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___4405687)

VR

Verified Reviewer

Co Founder and CTO - VP of Product Development

> "Everywhere you turn is one giant bug after another. "

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___5080259)

JK

Jacob K.

Owner

> "Love HighLevel, so glad I don't have to track all the data they can on spreadsheets or anything now!"

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___4434875)

JP

Justin P.

Marketing Consultant

> "I was also unware of the additional costs for SMS and email marketing, this probably comes with my novelty to the product."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___4235269)

AP

Aria P.

Chief Marketing Officer

> "From an agency standpoint, HighLevel truly does it all."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___6009369)

Beven S.

CEO

> "That is never free, Thus the con."

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___6204809)

JK

Jacob K.

Owner

> "I love that they train me how to use it AND how I could benefit from signing other businesses up on this incredible software!"

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___4434875)

VR

Verified Reviewer

Marketing Professional

> "Every time I demo HighLevel to a client, they say "it's not user friendly" and I ask them to try it for a month."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___3520489)

MT

Marisa T.

Marketing Manager

> "The funnel builder and the calendar parts are the best."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___3449264)

MW

Mark W.

Owner

> "Unfortunately I found a lot of the features did not work properly and couldn't be relied on."

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___4457242)

JP

Justin P.

Marketing Consultant

> "This is a all-in-one solution for your marketing efforts."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___4235269)

MW

Mark W.

Owner

> "I paid for their premium setup and received very poor results."

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___4457242)

Chandan M.

Marketing Consultant

> "It's a great tool to have that does 90% of your work with automation."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___4374296)

HA

Hassan A.

CEO

> "Do not buy."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___4143456)

JP

Justin P.

Marketing Consultant

> "The customer services is amazing and the onboarding process and customer success team is great."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___4235269)

VR

Verified Reviewer

Director

> "They also have customer support which TBH was somewhat slow and disappointing! "

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___3329659)

AA

Adefemi A.

Funnel hacker

> "It's robustness and many functionalities"

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___3577819)

VR

Verified Reviewer

Founder

> "NO ONE will email/call/text/follow up. "

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___3363395)

VR

Verified Reviewer

CEO

> "Great functionality and business model."

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___4664139)

AC

Amy C.

Ops Manager

> "Last update they did messed up all our calendars and if it weren't by chance that we saw what had happened we would've had big..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___2513902)

IH

Inayet H.

Owner

> "I am happy with the experience with the software but their tech support can improve a lot."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___3652280)

JM

Joseph M.

Owner and CEO

> "This software has a pretty steep learning curve and takes a while to become proficient."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___2425756)

[View Reviews](https://www.capterra.com/p/177156/HighLevel/reviews/)

## User interface

4.51 (4,451)

[HighLevel](https://www.capterra.com/p/177156/HighLevel/)

4.13 (85)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

HubSpot CRM

Top features

35/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/152373/HubSpot-CRM/#features)

HighLevel

31/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/177156/HighLevel/#features)

### Recognition

No recognitions have been awarded to HubSpot CRM

No recognitions have been awarded to HighLevel

### Deployment & support

HubSpot CRM

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

HighLevel

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

HubSpot CRM

-   By HubSpot
-   Located in United States
-   Founded in 2012

HighLevel

-   By Innovate Fast
-   Located in United States
-   Founded in

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