Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
The HubSpot CRM is built for growing teams. Today, over 100,000 customers in more than 120 countries use HubSpot's award-winning software to attract, engage and delight their customers.
TRACK CRM is built specifically for the hospitality industry.
The whole system is amazing and gives me flexibility and guidance at the same time. I am confident it is helping my business.
The marketing add-on is VERY expensive and there is no option for the Solo person. The software is geared to the enterprise which is too bad.
This is what I like about HubSpot. Once you become more of an enterprise level though, solutions like Salesforce is probably the better choice.
I hate that the utm parameters are getting stripped from pageviews. It makes everything so much more difficult.
I love how user-friendly HubSpot is. It has a ton of functionality and comes at a pretty good price for what you get.
Workflows can be confusing and hard to understand at times.
There is a lot you can learn from HubSpot and a great CRM for the companies that need a great work flow. Absolutely recommend this.
Now I am stuck with some defined items that are inaccessible.
The depth & the flexibility of configuration allows you to be flexible on monitoring "what matters most to you" and I learn "best practices" from their teams' and other customers talent.
Hard it is to get rid of contacts or merge them. The reports - too many and too vague.
The system is super user friendly for agents and easy to learn. The real time visibility agents have into their performance helps create an atmosphere of friendly competition in the department.
It is slow to update and if over loaded there are many errors. Which slows down productivity.
Track is a great system at a very affordable price. It works well for tracking our leads and bookings, and the updates over the past few years have been very helpful.
Unfortunately, the reservations system we use does not talk to Track and there's nothing we can really do about that, so that it one major downside.
The ease of communication with our guests is great, and when I have staff that work different schedules they are all able to work as a team and cover all of our leads.
It is missing features that are standard with most software's. For example, the search engine does not search the entire software and pick up on related items to the search word.
Monica: My name is Monica and I am an administrative and operations manager. Our company consists of 12 people and I would give HubSpot a 4-star rating. We were using Salesforce and the way it was described by my management was as an glorified database. Apparently, we did need support for every step that we needed to follow and support wasn't great, so it just took a lot of work to get simple tasks done. Yeah. I chose HubSpot myself actually. I did some research and I wanted a platform where I could have all of my activities in one place. So not only I have the CRM software, I can also distribute our newsletter and I can also get reports on the activity that I get with my customers and contacts. So initially, I tried it because it was a free platform that offered very sophisticated tools. And I ended up staying with it just because I can have everything in one place, even manage my social media accounts. At first, getting started with HubSpot was very easy. It is very intuitive. It is very well-designed. Later on, I did have some questions. I didn't have the time necessarily to explore the more complex tools, so I did reach out to the sales team. To be honest, it took some time to get an appointment. I got canceled three times so that wasn't great. But the software and the design itself is pretty good where I was able to set it up myself. I would say, if you want to try HubSpot, to watch some videos about all the capabilities. There is even a very short project-oriented course available online. I believe that it's on Coursera. That is very useful. They guide you through every step of the way and they show all the many different free tools that are available which is great because they're not pushing a sale. They are rather just teaching you how to use the software. And yeah, just watch a bunch of videos and do spend some time exploring the many available tools.
HubSpot CRM
Top FeaturesTrack CRM
Track CRM
--
Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing:
