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The HubSpot CRM is built for growing teams. Today, over 100,000 customers in more than 120 countries use HubSpot's award-winning software to attract, engage and delight their customers.
Healthcare practices of all sizes and specialties.
The whole system is amazing and gives me flexibility and guidance at the same time. I am confident it is helping my business.
The marketing add-on is VERY expensive and there is no option for the Solo person. The software is geared to the enterprise which is too bad.
This is what I like about HubSpot. Once you become more of an enterprise level though, solutions like Salesforce is probably the better choice.
I hate that the utm parameters are getting stripped from pageviews. It makes everything so much more difficult.
I love how user-friendly HubSpot is. It has a ton of functionality and comes at a pretty good price for what you get.
Workflows can be confusing and hard to understand at times.
There is a lot you can learn from HubSpot and a great CRM for the companies that need a great work flow. Absolutely recommend this.
Now I am stuck with some defined items that are inaccessible.
I love all of the insights it provides for new leads. The information is crucial for marketing, areas of improvement in phone training and sales opportunities.
I had a hard time with not understanding the 'Decided' vs 'Undecided' calls at times. It would get confusing at times because we would think it should be one way and it was documented another way.
What I love the most is it is very easy and accessible to track new leads. It is user friendly and help patients and admin users to engage and reach out.
While Liine makes few mistakes, those mistakes are crucial to our bonuses.
They are on-trend with the current needs of the market and have a great pulse on where those trends are going. They are open to feedback and their team is a pleasure to work with.
I have not used the software long enough to know what it could possibly be missing.
We love our customer support manager [sensitive content hidden. She helps us stay on track and helps us understand the reports and areas we can improve in.
I dont like that when someone submits a request online that it calls the office right away. When I pick up people rarely answer.
Monica: My name is Monica and I am an administrative and operations manager. Our company consists of 12 people and I would give HubSpot a 4-star rating. We were using Salesforce and the way it was described by my management was as an glorified database. Apparently, we did need support for every step that we needed to follow and support wasn't great, so it just took a lot of work to get simple tasks done. Yeah. I chose HubSpot myself actually. I did some research and I wanted a platform where I could have all of my activities in one place. So not only I have the CRM software, I can also distribute our newsletter and I can also get reports on the activity that I get with my customers and contacts. So initially, I tried it because it was a free platform that offered very sophisticated tools. And I ended up staying with it just because I can have everything in one place, even manage my social media accounts. At first, getting started with HubSpot was very easy. It is very intuitive. It is very well-designed. Later on, I did have some questions. I didn't have the time necessarily to explore the more complex tools, so I did reach out to the sales team. To be honest, it took some time to get an appointment. I got canceled three times so that wasn't great. But the software and the design itself is pretty good where I was able to set it up myself. I would say, if you want to try HubSpot, to watch some videos about all the capabilities. There is even a very short project-oriented course available online. I believe that it's on Coursera. That is very useful. They guide you through every step of the way and they show all the many different free tools that are available which is great because they're not pushing a sale. They are rather just teaching you how to use the software. And yeah, just watch a bunch of videos and do spend some time exploring the many available tools.
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HubSpot CRM
Liine
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