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The HubSpot CRM is built for growing teams. Today, over 100,000 customers in more than 120 countries use HubSpot's award-winning software to attract, engage and delight their customers.
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The whole system is amazing and gives me flexibility and guidance at the same time. I am confident it is helping my business.
The marketing add-on is VERY expensive and there is no option for the Solo person. The software is geared to the enterprise which is too bad.
This is what I like about HubSpot. Once you become more of an enterprise level though, solutions like Salesforce is probably the better choice.
I hate that the utm parameters are getting stripped from pageviews. It makes everything so much more difficult.
I love how user-friendly HubSpot is. It has a ton of functionality and comes at a pretty good price for what you get.
Workflows can be confusing and hard to understand at times.
There is a lot you can learn from HubSpot and a great CRM for the companies that need a great work flow. Absolutely recommend this.
Now I am stuck with some defined items that are inaccessible.
A very supportive team is available for any kind of inquiries. Nice and user-friendly user interfaces and clear documentation available with this product.
But the main problem is my HNB card is not working for online payments.
Their support is awesome. System is simple to use, their lite version is really good if you are integrating with other systems.
The pricing scheme should be revisited. The current plans are not that beneficial for large-scale customers.
Ability to create campaigns and send bulk SMS is the best part indeed also the ability to schedule them or send on the trigger is nice. Prices per SMS or Email are also good.
It's a nice software that helps automate how I respond to my customers without always been there all the time.
Monica: My name is Monica and I am an administrative and operations manager. Our company consists of 12 people and I would give HubSpot a 4-star rating. We were using Salesforce and the way it was described by my management was as an glorified database. Apparently, we did need support for every step that we needed to follow and support wasn't great, so it just took a lot of work to get simple tasks done. Yeah. I chose HubSpot myself actually. I did some research and I wanted a platform where I could have all of my activities in one place. So not only I have the CRM software, I can also distribute our newsletter and I can also get reports on the activity that I get with my customers and contacts. So initially, I tried it because it was a free platform that offered very sophisticated tools. And I ended up staying with it just because I can have everything in one place, even manage my social media accounts. At first, getting started with HubSpot was very easy. It is very intuitive. It is very well-designed. Later on, I did have some questions. I didn't have the time necessarily to explore the more complex tools, so I did reach out to the sales team. To be honest, it took some time to get an appointment. I got canceled three times so that wasn't great. But the software and the design itself is pretty good where I was able to set it up myself. I would say, if you want to try HubSpot, to watch some videos about all the capabilities. There is even a very short project-oriented course available online. I believe that it's on Coursera. That is very useful. They guide you through every step of the way and they show all the many different free tools that are available which is great because they're not pushing a sale. They are rather just teaching you how to use the software. And yeah, just watch a bunch of videos and do spend some time exploring the many available tools.
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