# Compare HubSpot CRM vs SugarCRM 2026 | Capterra > Unsure of what to choose? Check Capterra to compare HubSpot CRM and SugarCRM based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/152373-231638/HubSpot-CRM-vs-SugarCRM --- # HubSpot CRM vs SugarCRM Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: HubSpot CRMSugarCRM2/4 selected [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.5 (4,451)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.8 (410)](https://www.capterra.com/p/231638/SugarCRM/reviews/) [## HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.5 (4,451)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price $20.00/month Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.4 Customer Service 4.4 Reviews Sentiment Based on [4,451 reviews](#user-reviews) Positive 4,126 Neutral 239 Negative 86 [## SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.8 (410)](https://www.capterra.com/p/231638/SugarCRM/reviews/) Starting Price $59.00/month Value-for-Money 3.8 Functionality 3.8 Ease of Use 3.7 Customer Service 3.7 Reviews Sentiment Based on [410 reviews](#user-reviews) Positive 265 Neutral 105 Negative 40 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 17,278 reviews from crm software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 75%Fit Missing features Feature ratings Data Security NA Contact Management 4.5 Lead Management 4.4 Sales Pipeline Management 4.4 Activity Dashboard 4.4 68%Fit Missing features Feature ratings Data Security NA Contact Management 4.2 Lead Management 4.1 Sales Pipeline Management 4.0 Activity Dashboard 4.0 User satisfaction User satisfaction 4.5 User reviews[4,451](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.3 Customer support 4.4 User satisfaction 3.8 User reviews[410](https://www.capterra.com/p/231638/SugarCRM/reviews/) Ease of use 3.7 Functionality 3.8 Value for money 3.8 Customer support 3.7 Price starts from Price starts from $20Per User, Per Month - Free version - Free trial Price starts from $59Per User, Per Month - Free version - Free trial Best for Best for The HubSpot CRM is built for growing teams to attract, engage and delight customers. Best for Designed for B2B organisations ranging from 50-8,000 employees. We cater to B2B organisations in USA, APAC, Middle East and Europe, including the UK, DACH, Nordics, Benelux, France, Italy and Spain. ## User reviews Pros & cons VR Verified Reviewer Project specialist > "Besides, we use it to create our Knowledge Base (articles that are then integarted in our platform) and for Hubspot helpdesk (which is our system of helping clients on a project..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7103301) Nicole M. Sales Enablement Consultant > "The absolute worst is email handling, emails to linked inboxes have no settings control and always link to multiple deals; emails linked to Helpdesk don't exist independently of..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6866721) Katie C. Growth Consultant > "With Hubspot CRM, I liked that I could create custom properties and have them displayed within the contact records. While the contact records aren't 100% customizable, having..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7102359) DV David V. Lead Developer > "Duplicate leads, and lead buckets, we had a lot of issues with lead routing and lead attribution for a system that had been inhereted. " [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7044831) MS Martina S. VP > "The interface is clean, navigation makes sense, and core CRM tasks like contact management, deal tracking, and activity logging are straightforward." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7070390) VR Verified Reviewer Owner > "It's clear that their process is designed to push expensive products, not to help business owners make informed decisions. If you are looking for a company that values building a..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#GetApp___7023549) LF Luis F. Sales Development Rep > "The built-in automation, email tracking, and integration with marketing tools help streamline workflows and improve team efficiency. While some advanced features require..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6841473) NJT Nusrat Jahan T. Customer Service Associate > "A few tools feel a bit limited on the free plan, and sometimes the loading time is a bit slow when switching between tabs." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7049571) VM Valentina M. Sales and Marketing Manager > "HubSpot CRM has customer segmentation features which helps us to categorize customers in order to offer them with personalized support services based on their needs." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6840041) KO Katie O. Admin Assistant > "Sometimes it freezes or glitches. When I put the customers phone number, email, and address on the create a contact function it doesn't transfer over when your in the contacts..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6845163) Hampson S. Project Manager > "Streamlined sales and marketing are achieved through HubSpot CRM's automation and email tracking features. While great for small businesses, advanced features come at a higher..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#GetApp___6806342) MS Morgan S. Customer Success Manager > "I do not feel that when you select "monthly" in a quote, or pipeline total, that it calculates accurately with 4.3 weeks in a month, so often times, HubSpot may reflect a smaller..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6523804) Zach P. Marketing Coordinator > "HubSpot integrates all of our sales, marketing and customer service into one visually appealing interface that is easy to navigate and work inside." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7106997) Harry S. Head of CSM > "HubSpot’s integrations felt shallow and rigid, often needing workarounds or paid add-ons to sync properly." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7070365) VR Verified Reviewer Sales Coordinator > "I like the ease of use of consolidating the Deals, companies, tickets and also managing hubspot with our design department to communicate designs all in one spot." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7075646) VR Verified Reviewer Founder, Financial Advisor > "It takes time to understand what features you can get the best use of, and before you realize it, you may be paying a high price point for something you may not use." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7057552) NS Natalie S. Senior immigration Advisor > "I like because allows multiple integration such as calendar integrations, marketing tools integrations and social media integration." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6778484) Sean H. COO > "Was assigned Lupo Digital onboarding and not able to be reassigned due to their own internal processes." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7084434) AW Adam W. Founder > "I also integrated the APIs into my product workflow which made it incredibly easy to sync my SaaS product with my CRM." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7022335) BK Bea K. Digital innovation Manager > "I'm using the free version and it does not include fractures for automation and I cannot afford the paid version as my business is still under development." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6598802) Derek H. Account Manager > "The fact we can have a shared database of contacts, see the latest activity across the team with them and assign them to various people has really changed how we operate." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6794116) G-Anne B. HR > "Additionally, if you need to update an email in a sequence, you have to start from scratch, and there is no option to automatically re-enroll previously enrolled contacts." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6555665) AR Alejandro R. Marketing Manager > "Some of the most useful features include, call, email and meeting interactions’ logs which have saved me hours each week." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6775373) MB Mark B. Owner > "I found it very difficult to integrate this system into my office and unless you have support staff that are good with software I think it may be challenging to integrate into..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7011859) OL Ollie L. RevOps Analyst > "Very good all-rounder, enabling us to operate efficiently across all areas of our GTM function (marketing, sales, customer success)." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6820018) Daljeet K. Sales > "The main downsides of HubSpot CRM are its potentially high cost for advanced features, complexity in pricing, and some limitations in deep customization." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6473149) Brittni Harpole C. Customer Service Representative > "I like the available customer engagement tools especially the live chatting tool which makes it possible to share updates with customers quickly." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6777523) LT London T. Sales Representative > "I don't like that it doesn't have the ability to manage larger companies so we had to switch to sales force when our company grew for better tools." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6439749) TC Torey C. Junior Golf Tournament Manager > "Use it to track leads, make your content personable, and make team collaboration easier than evet." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7102168) OL Ollie L. RevOps Analyst > "Lead scoring can be a bit complex and clunky and is one thing that has frustrated me in the past, although there have been some recent updates/releases to this." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6820018) MC Mary C. Business Development > "It also worked well collaboratively, allowing my team to work together to quickly ascertain the status of a given client and to share task between them." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6847237) DD Dennis D. Business Owner > "The AI Integration is kind of annoying and I don\[t find it works very well." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7072257) OL Ollie L. RevOps Analyst > "Workflows and automations are very powerful and enabled us to scale our marketing, sales and customer success processes." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6820018) Hannah K. Vice President > "The UI is not as intuitive as other CRM's." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7071282) GF Gary F. Owner > "HubSpot CRM has been instrumental in aligning our sales and marketing efforts, providing us with a centralized platform to manage leads, automate tasks, and analyze performance." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6287070) Nicole M. Sales Enablement Consultant > "Service module needs a lot of work before it will do everything I consider base requirements of a ticketing system." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6866721) JP James P. Technical Director > "The data that you are able to get out of the system about a customer. When everything is connected correctly with all of your existing software systems and your website, you are..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6480305) MA Melissa A. President > "Hubspot has now disabled our account, through which we purchased a phone number, and now we can't receive those calls." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6398711) DK Dharya K. Senior executive Sales > "With robust automation capabilities, sales person can manage their pipelines more efficiently, prioritize leads, and track interactions with prospects." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6297999) AL Ariel L. Director of Customer Support and Success > "Some features/needs do not get prioritized due to multiple industries using the system." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6827670) MI Muresan I. Consultant > "HubSpot CRM reporting tool gives us access to metrics reports with accurate performance insights to help us measure and improve our clients relationships." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6439495) RV Ravi V. Quality Analyst > "Most of the useful features are locked so you can only try them if you are will to way a heavy amount as they very pricey." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7017397) PS Pereira S. Informatics Engineer > "Additionally, it has centralised all our data including cast project information, product design docs, contract and customer information making this information accessible to the..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6483330) VR Verified Reviewer Owner > "Customer Service Broken booking system and pushy sales tactics." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#GetApp___7023549) JR Joshua R. Digital Strategy Manager > "HubSpot has a very in depth tracking system for contacts, allowing me to score leads and enroll them in automated workflows that push over performance and activity to reports that..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6378132) SG Sara G. Content Strategist > "It was almost too big — hard to find my way around to what I really needed for my client's specific use cases." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6762738) SH Sonia H. Head of Ambient Products > "Hubspot CRM analysis and reporting tools provide us with truthful insights that help us measure and optimize our customer relationships." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6494065) AZ Anna Z. Life and Career Coach, HR Consultant > "Too many options when it comes to the deals/associations page--hard to navigate" [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6768370) TC Torey C. Junior Golf Tournament Manager > "Use data fields that make emails personable and unique to each contact. " [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7102168) Katie C. Growth Consultant > "Even though it's all within one ecosystem, it wasn't nearly as intuitive as I would've liked." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7102359) AF Andrea F. Founder > "We use the free version that is packed with robust features like contact management, email tracking, and a customizable sales pipeline, that makes the app accessible either to..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6583000) FJ Folajimi J. Business Development > "Experienced some bugs that disrupted work a bit but every software goes through it's fair share of disruptions" [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6804836) DD Dennis D. Business Owner > "Overall I have no huge complaints and I find it's right for me. Once I grow a bit more I am going to definitely upgrade to a paid tier so I can use some of the additional features..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7072257) GR Gaven R. Hybrid Transformation Expert > "Recently, I could not find out how to navigate to the meetings scheduler on the desktop." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6863715) LS Laura S. SDR > "It's great to keep track of my work as a salesperson, you can call your clients and record each interaction with them, really intuitive and visual as well." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6809325) KK Kylee K. COO > "it completely lacks functionality. if you want to do anything useful (eg charge customer, call customers) they will charge you a minimum of $2k/month." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6288759) TVW Tim Van W. Senior Project Supervisor > "It has ensured we have a very efficient communication platform to ensure smooth flow of information with our customers which has allowed us to build up very strong bonds with them." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6439182) AH Adele H. Sales Specialist > "That free plan is not enough for clear management of large contact lists, and subscriptions are pricey" [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6751499) Mary W. Credit Control and Customer Relations Executive > "It has been a very productive experience with HubSpot CRM. As a customer relations execute, it allows me and my team to effectively manage our customers information and details..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6285807) GF Gareth F. Managing Director > "You cannot automate emails to your customers unless you purchase the marketing add on (+$1k/mo)." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6625276) VR Verified Reviewer Director > "It really is a "do it all" platform. If it's set up correctly, it's super easy to use and can do so much to help you manage your list, segment lists, collaborate with your team,..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7072235) BL Brent L. Head of Marketing > "It took a while to understand how to build reports for our business. And it was close to impossible to find support for integrations that could truly help us achieve results." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6299779) CG Constance G. Team lead Enterprise > "HubSpot streamlines sales processes with intuitive tools, making lead management and follow-ups effortless for sales teams" [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6805675) MB Milly B. Founder > "The free plan is decent, but it has so many upsells and annoying branded things everywhere that it doesn't feel very professional using it." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6434845) DV David V. Lead Developer > "We've worked with other clients who had a designated hubspot team member and their organization/setups seemed to be much cleaner than what we experienced." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7044831) RP Ryan P. Senior Account Executive > "Notes and activity flow between contacts, companies, and deals is difficult to grasp and view pertinent info quickly." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6234305) CS Christina S. Area Director of Sales > "Hubspot CRM offers comprehensive reporting tools that enable us to generate updated insights that help us improve our customer relationships." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6544349) FJ Folajimi J. Business Development > "Taking inbound calls via HubSpot doesn't work great." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6804836) PS Pereira S. Informatics Engineer > "It enable us to track progress, seamlessly allocate resources and ensure that we complete our project tasks on time." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6483330) VR Verified Reviewer Sales Agent > "Can be a bit confusing for beginners" [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7117265) PW Paisley W. Instructional Designer > "I also really like how you can hide blank properties when you go into the more detail contact information." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7031847) BD Brendan D. Senior Account Executive > "You cant throttle emails so your domain will just get wrecked as spam unless you make every email a manual email." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6343274) Brittni Harpole C. Customer Service Representative > "It also has powerful data safety features which offers a secure space for keeping customers data and information." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6777523) NA Nathan A. CEO Founder > "Everything was good, until I got the discount, it should have continued to function the same, but instead we had issues which pretty much forced us to pay the regular rate, which..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6443109) VR Verified Reviewer Account Executive > "It was easy to use, helped keep things organized, and worked well for day-to-day CRM needs. While some features felt a bit limited without upgrades, it still did a solid job for..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7085635) AZ Arpad Z. Senior software consultant > "the company really needed a CRM system, as before we had none and the sales-pipeline follow-up was not centralized and controlled." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6550971) VR Verified Reviewer Head on Sales Operations > "What I appreciated most is that the software encompasses the entire customer journey, from lead generation to customer service, eliminating the need to switch between multiple..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6552277) Arjun K. Co-founder > "Additionally, the Stripe integration for billing is sub-par - we cannot connect one hubspot account to multiple recurring subscriptions on stripe - so we had to pursue 3rd party..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6101968) VM Valentina M. Sales and Marketing Manager > "We have had a great streak of success working HubSpot CRM and it has helped us streamline our operations in customer support services, sales and marketing management." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6840041) Sean H. COO > "Pros: Not yet experienced due to poor onboarding. " [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7084434) [View Reviews](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) MD Michele D. SysAdmin > "Overall, SugarCRM is a good tool to manage all your contacts and create marketing campaigns (by email, by text messages,..." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___6078426) HM Hanane M. Freelance > "The difficulty of using this application from a mobile phone" [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___6147730) DB David B. CEO > "It is really a good product, they are currently making important changes, and integrations with other apps, it is very..." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___6004917) PG Phil G. Managing Partner > "Storage space is an issue and your forced to buy more storage even when its Sugar's temp files building up." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3748145) IL Ira L. Regional Manager - Sales > "Reporting is easy to build and profiles are simple to set up." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___6860142) TB Tom B. Customer Experience Manager > "However, they did not work as promised and we ultimately had to purchase the more expensive licenses to allow our team..." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3052548) Marvin D. owner > "easy to use had a low cost open source version loved it loaded with crm features" [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___6536986) Deepa K. Campaign Specialist > "The UI look bit outdated." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3838276) MHM Mashudu Hilary M. Freelancer > "With the lead management feature, I am able to generate potential business clientele, acquire and manage potential..." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3614808) Dijin D. Client Partner > "It is quite time consuming to work with this software." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3740229) David O. Reviewer > "It's strong capabilities for sales and marketing automation and It's customizable interface that allows users to tailor..." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___4401149) Sourav M. Research assistant > "The pricing is so high, the only thing I dislike." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3555077) MC Marco C. IT Expert > "I like the effective features of SugarCRM." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___6260695) CC Cynthia C. Business Analyst/ GCR Social Responsibility Manager > "The interface on mobile is noticeably different than on desktop and the app is overall slow and buggy ." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3135737) Johannsen Q. Senior Consultant > "Integration with other tools: SugarCRM can be integrated with a wide range of tools, including email, calendars, and..." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___4379953) VR Verified Reviewer Executive Manager > "Do not have readily available APIs for 3rd party integrations" [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3432836) Orianne G. Specialist Marketing > "In addition, I can optimally and smoothly inform my teammates about changes utilizing comments and notes in the customer..." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3754622) LINDA S. Sales Marketing Manager > "The smartphone app should be improved, since it does not feel up to all the same grade and appears to be a mistake." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3272871) David O. Reviewer > "SugarCRM is a highly regarded CRM platform that is well-suited for businesses of all sizes looking to improve their..." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___4401149) LM Lorenzo M. Student Advisor > "Hard to integrated new data and very few updates" [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___2948603) JN Jacob N. Marketing Coordinator > "It did sync well with your outbound calendar and have the functionality to schedule appointments through it." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3932741) GG Gaurav G. Senior Web Analyst > "The second source of challenge was not easily able to connect Google Analytics UTM campaigns tracking with SugarSell CRM..." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___2234022) MD Michele D. SysAdmin > "SugarCRM is fairly easy to set up on a php+mysql (or other database) server." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___6078426) TK Tyag K. Marketing > "integration is difficult, capturing web data forms to crm is difficult, mаrkеtіng аutоmаtіоn complicated as APIs are not..." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___2413171) Julia Maria M. Market Specialist > "The home page can be personalized for any division of Sample with exactly the right details for every user." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3635838) TK Tyag K. Marketing > "average product for our use for mobile salesforce management - may not be most recommended for this type of application." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___2413171) MHM Mashudu Hilary M. Freelancer > "Features such as the new user wizard tool, shortcut bar and downloadable plugins are just ingenious." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3614808) TB Tom B. Customer Experience Manager > "I never received another follow-up email, much less a phone call." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3052548) Johannsen Q. Senior Consultant > "This is great for businesses that have unique workflow requirements or want to integrate the CRM with their existing..." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___4379953) TK Tyag K. Marketing > "the interfaces are not as intuitive as other crms like salesforce or Zoho." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___2413171) Orianne G. Specialist Marketing > "We combine all customer contact points in an extremely flexible way across all departments." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3754622) PH Paul H. Consulting Manager > "Marketing is poor (unless you go for Sugar marketing apps which are expen$ive!)" [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___2638888) Orianne G. Specialist Marketing > "In addition, thanks to the ticket system, I do not forget to work on important tasks for my customers and other projects." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3754622) OO Omolara O. onboarding manager > "not interesting nor inviting." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3365632) CK Calum K. It Manager > "We use the free self install community edition and it is perfect for our small business needs." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___4473533) VR Verified Reviewer Chief Growth Officer > "Not as innovative as its competitors" [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___2306757) [View Reviews](https://www.capterra.com/p/231638/SugarCRM/reviews/) ## User interface 4.51 (4,451) [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) 3.82 (410) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important Alerts/Notifications 120 Important HubSpot CRM 35/40 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Campaign Management - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Data Import/Export - Data Security - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Generative AI - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Lead Scoring - Marketing Automation - Mobile Access - Multi-Channel Communication - Predictive Analytics - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Sales Pipeline Management - Sales Reports - Segmentation - Task Management - Territory Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/152373/HubSpot-CRM/#features) SugarCRM Top features 36/40 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Campaign Management - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Data Import/Export - Data Security - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Generative AI - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Lead Scoring - Marketing Automation - Mobile Access - Multi-Channel Communication - Predictive Analytics - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Sales Pipeline Management - Sales Reports - Segmentation - Task Management - Territory Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/231638/SugarCRM/#features) ### Recognition No recognitions have been awarded to HubSpot CRM No recognitions have been awarded to SugarCRM ### Deployment & support HubSpot CRM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos SugarCRM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details HubSpot CRM - By HubSpot - Located in United States - Founded in 2012 SugarCRM - By SugarCRM - Located in United States - Founded in 2004 ## Popular Comparisons [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,451)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,767)](https://www.capterra.com/p/61368/Salesforce/reviews/) $20/month Price $25/month 4.4 Features 4.4 4.4 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-152373/Salesforce-vs-HubSpot-CRM) [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.82 (410)](https://www.capterra.com/p/231638/SugarCRM/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,767)](https://www.capterra.com/p/61368/Salesforce/reviews/) $59/month Price $25/month 3.8 Features 4.4 3.7 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-231638/Salesforce-vs-SugarCRM) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,451)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $20/month Price $14/month 4.4 Features 4.3 4.4 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/152373-155928/HubSpot-CRM-vs-Zoho-CRM) [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.82 (410)](https://www.capterra.com/p/231638/SugarCRM/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $59/month Price $14/month 3.8 Features 4.3 3.7 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/155928-231638/Zoho-CRM-vs-SugarCRM) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,451)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (723)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $20/month Price $7/year 4.4 Features 4.5 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/152373-204998/HubSpot-CRM-vs-Bigin-by-Zoho-CRM) [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.82 (410)](https://www.capterra.com/p/231638/SugarCRM/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,810)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $59/month Price $50/month 3.8 Features 4.3 3.7 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/157279-231638/Dynamics-365-vs-SugarCRM) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,451)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,810)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $20/month Price $50/month 4.4 Features 4.3 4.4 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/152373-157279/HubSpot-CRM-vs-Dynamics-365) [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.82 (410)](https://www.capterra.com/p/231638/SugarCRM/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (723)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $59/month Price $7/year 3.8 Features 4.5 3.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/204998-231638/Bigin-by-Zoho-CRM-vs-SugarCRM) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,451)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) vs [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (820)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) $20/month Price $20/month 4.4 Features 4.3 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152373-152769/HubSpot-CRM-vs-eWay-CRM) [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.82 (410)](https://www.capterra.com/p/231638/SugarCRM/reviews/) vs [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.65 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) $59/month Price $14.99/month 3.8 Features 4.6 3.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/178819-231638/EngageBay-Marketing-vs-SugarCRM) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,451)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) vs [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.65 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) $20/month Price $14.99/month 4.4 Features 4.6 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/152373-178819/HubSpot-CRM-vs-EngageBay-Marketing) [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.82 (410)](https://www.capterra.com/p/231638/SugarCRM/reviews/) vs [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.81 (573)](https://www.capterra.com/p/210630/Kylas/reviews/) $59/month Price $250/month 3.8 Features 4.7 3.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/210630-231638/Kylas-vs-SugarCRM)