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The HubSpot CRM is built for growing teams. Today, over 100,000 customers in more than 120 countries use HubSpot's award-winning software to attract, engage and delight their customers.
We serve the entire social good community, which includes nonprofits, foundations, companies, education institutions, healthcare organizations, and the individual change agents who support them.
The whole system is amazing and gives me flexibility and guidance at the same time. I am confident it is helping my business.
The marketing add-on is VERY expensive and there is no option for the Solo person. The software is geared to the enterprise which is too bad.
This is what I like about HubSpot. Once you become more of an enterprise level though, solutions like Salesforce is probably the better choice.
I hate that the utm parameters are getting stripped from pageviews. It makes everything so much more difficult.
I love how user-friendly HubSpot is. It has a ton of functionality and comes at a pretty good price for what you get.
Workflows can be confusing and hard to understand at times.
There is a lot you can learn from HubSpot and a great CRM for the companies that need a great work flow. Absolutely recommend this.
Now I am stuck with some defined items that are inaccessible.
The analytics is my favorite addition; while some dashboard tools exist in Raiser's Edge, in NXT they are fully thought out and allow for excellent reporting and visual depictions of our progress.
Then, look at the price of the database and maintenance packages. Price alone is deceiving.
I am most excited about their new product launching July 1, 2015 called RE NXT. This is a cloud based application which will be a great asset to any non-profit focused on major and principal gifts.
It seems odd to add someone into your record base that is deceased and there is a cap on the number of constituents you can have in the database without having to pay more.
I love the reporting capabilities, and also all the additional modules you can use to get a 360° view of your donors. I also love the plug-ins that help you integrate RE with other systems.
Very disappointed as it is difficult to use and way too expensive.
The ease of accessing and downloading information is superior to database view and the prospect and donor management functions are fantastic for fundraisers.
Unimpressed with event modules; hard to integrate with Sphere. Not the most user-friendly system, especially for running reports.
Monica: My name is Monica and I am an administrative and operations manager. Our company consists of 12 people and I would give HubSpot a 4-star rating. We were using Salesforce and the way it was described by my management was as an glorified database. Apparently, we did need support for every step that we needed to follow and support wasn't great, so it just took a lot of work to get simple tasks done. Yeah. I chose HubSpot myself actually. I did some research and I wanted a platform where I could have all of my activities in one place. So not only I have the CRM software, I can also distribute our newsletter and I can also get reports on the activity that I get with my customers and contacts. So initially, I tried it because it was a free platform that offered very sophisticated tools. And I ended up staying with it just because I can have everything in one place, even manage my social media accounts. At first, getting started with HubSpot was very easy. It is very intuitive. It is very well-designed. Later on, I did have some questions. I didn't have the time necessarily to explore the more complex tools, so I did reach out to the sales team. To be honest, it took some time to get an appointment. I got canceled three times so that wasn't great. But the software and the design itself is pretty good where I was able to set it up myself. I would say, if you want to try HubSpot, to watch some videos about all the capabilities. There is even a very short project-oriented course available online. I believe that it's on Coursera. That is very useful. They guide you through every step of the way and they show all the many different free tools that are available which is great because they're not pushing a sale. They are rather just teaching you how to use the software. And yeah, just watch a bunch of videos and do spend some time exploring the many available tools.
Josh: My name is Josh. I am the founder and CEO, and I give Blackbaud NXT three out of five stars. For more reviews like this click below. Before using Blackbaud, the organization was using spreadsheets to keep track of the data, and this wasn't a very good use of time. They moved to Blackbaud for a robust fundraising platform. The reasons that this software was chosen was because it was the industry leader at the time it was chosen, that it offers a very robust fundraising platform, and that it offers a wide variety of features for the users to follow up with their clients and also to track donations of all different amounts and types. Because of how robust Blackbaud is, it is a harder one to integrate into the business and a harder one to implement, just because of the robust nature and the amount of fields and data that can be transported over to Blackbaud. [inaudible 00:01:04] one else who's in the market for a donation management system, I highly recommend looking at all the different options. Even though Blackbaud might be the premier leader, it's not meant for organizations of all sizes, especially for smaller organizations that can sometimes don't need all the robust features that big organizations do. There have come on the market, since that decision was made, a lot of players that we wish we would have been able to consider at the time. Just looking at price and looking at the feature comparison and where people see their organization growing within the next three years.
HubSpot CRM
Top FeaturesBlackbaud Raiser's Edge NXT
Blackbaud Raiser's Edge NXT
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