FitSW vs TrueCoach: Which is a better fit?

Channell H.: Hi, I'm Channell, small business owner. I give FitSW a five out of five rating. For more reviews like this, click below. Before FitSW I tried Trainerize, but app didn't quite work for my growing business. I needed demos. I needed direct client contact. It just wasn't quite the level of customization that we were looking for to make sure that we were delivering custom programs, rather than cookie cutter programs to our clients. I chose FitSW because the customer service and the management was extremely responsive. After I started working with FitSW, I realized how amazing they were at delivering to our custom needs. As a newer company, we had a lot in common, and it was really fun to see them growing, and listening to the feedback from their small business customers. For us, it was really important that we could deliver customized value to our clients. We could provide exercise libraries. We could make sure that we were chatting with them in real time, and delivering the inspiration we wanted to. Getting started with FitSW was easy. The customer service was great, and I was able to get walked through all of the products, the features, and the offerings. They have great guides that allow you to figure out what you're doing, and communicate that to your customers. If you're considering using FitSW, I highly recommend that you download a free trial, and reach out. FitSW can connect you with businesses like mine, or you can use their standard version. FitSW does offer custom apps for small businesses, where you can work with their business partners, or you can work with them directly. No matter what you do, make sure that you reach out, send an email, and start a free trial.

Lee-Ann: My name is Lee-Ann, I'm a personal trainer, and I give TrueCoach a five out of five rating. Before using TrueCoach, I did all of my client programming and tracking manually in a spreadsheet that I did on my laptop. And after a couple of years of managing everything and inputting all the data entry required manually, I just got burnt out and my client caseload started to increase and I just didn't have time. So when I was in search of an easier platform, I thought of first Trainerize, another product, and what made me decide to go with TrueCoach was because pretty much they offer two weeks free. And after the two weeks of using TrueCoach, I was sold. What made me decide to go with TrueCoach is because of the many options that I was able to do on the platform, on the software for my clients. For instance, I could upload all of my own personal video demos that I'd made for each individual client. I could also upload personal client greetings, video introductions that I kind of have for each client. I also liked the ability to chat with each of my clients while we're using TrueCoach software, so my clients have instant access to me whenever they're doing their workout, or if they have questions, concerns, we use the instant chat feature a lot. I also really enjoyed the fact that I could load my own metrics for my clients, because everybody is so different that for each client in TrueCoach, I'm able to have a set of variables or metrics that's unique to that client. For instance, could be the common weight measurements like hips, waist, arm, thigh, et cetera. But I also have athletic-based performance clients whose metrics are completely different. We're talking about one rep max, we're talking about how much weight they're pushing in the gym each week, and that was very helpful. Getting started with TrueCoach and bringing TrueCoach into my existing personal training business was easy. The first concern I had was, would it be an easy transition for my particular clients to get on board? And that was the game changer because it was super easy. A few of my clients are sometimes afraid of technology or afraid of doing anything online, especially my older clientele. And I was able to get them on board because it was as easy as just getting a link from each individual client, then logging in and getting started right away. If you are considering using TrueCoach, from my own personal experience, I wish I had started using TrueCoach years and years ago because I have realized and found out all of the time that I've saved by using TrueCoach versus doing my own stuff manually has just made my business efficient and freed up a lot of my time so that I could do other things while I work on my business. Also, the fact that with technology, sometimes you have ups and downs and every time I've reached out to TrueCoach customer service, they have an instant chat option for help. Or if you have questions or something funky has happened, I've always had immediate response. We've always come up with an immediate solution. So customer service was key because the folks at TrueCoach always reached out to me within a reasonable amount of time and were always able to help me through any kind of issues or questions that I had with using the software.