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Call Loop vs Text Request: Which is a better fit?

Updated on January 12th, 2025
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Summary
Key features rated by users
Features selected based on 5,506 reviews from SMS Marketing users.
% Fit
Not enough reviews
Feature ratings
SMS Messaging
--
Mass Texting
--
Campaign Scheduling
--
Scheduled Messaging
--
Message Personalization
1.0
% Fit
High performer
Feature ratings
SMS Messaging
4.7
Mass Texting
4.5
Campaign Scheduling
4.6
Scheduled Messaging
4.7
Message Personalization
4.5
User satisfaction
4.5
User reviews84
Ease of use
4.5
Functionality
4.5
Value for money
4.6
Customer support
4.6
4.6
User reviews1,195
Ease of use
4.6
Functionality
4.5
Value for money
4.6
Customer support
4.7
Price starts from
--
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

We help businesses, healthcare operations, HR & staffing, non-profits, property managers, religious groups, schools, universities, transportation, and more industries.

Businesses that need a better way to connect with customers and employees.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-940d013d-e638-483d-7532-08d87f8b69ee
Alan S
CEO
3.0

Alan S.: My name is Alan. I am the sole proprietor and owner of a entertainment company and I use Call Loop. I give it a three out of five. Before I began using Call Loop, I used to do back of the room sales of DVDs. The age of the DVD has really fallen behind and now I load my videos online and make them available for sale as a download, I use Call Loop to funnel the phone numbers and then I text them back letting them know when and how they can download the videos available to themselves, and I can also communicate with them in the future once I have these phone numbers, if I'm regional, doing another performance, because I'm an entertainer. I could also remind them again at a later date how they can, again, download the video recording for their personal use. I use Call Loop because about three years ago it was recommended to me by another performer that does the same thing that I do. At the time, it seemed to be one of the only services that did what I was looking for. One of the reasons I only give Call Loop a three out of five is that it's not intuitive. It's very difficult to make your way around the menus when trying to funnel a new list of phone numbers for a specific date or a specific time, and it's also difficult to figure out how to communicate back with the people that have now sent you their phone numbers. It's just not intuitive. It's a little bit high maintenance to work with and always has been and has not changed. I might even give Call Loop a lower rating than a three, but their customer support is excellent. As long as you're not on a weekend or late at night, you send them a message, they will talk you through and walk you through and even do for you what is necessary to help set you up and get you up and running. However, I just find it high maintenance for me to have to communicate with them constantly, almost every time I want to find my way around their menus to do what I want to achieve. Since I don't use the software on a daily basis or even a weekly basis and now with COVID, I haven't used the software since March. When I go to open it up, it's not intuitive to me, even though I've been using it for years.

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Erika H
Vice President
5.0

Erika H.: Hi, my name's Erika and I'm a vice president. I give Text Request a five-star review. For more reviews like this, click below. Prior to Text Request, my team used their own cell phones first, which made it very complex in when they'd leave, not being able to have another CSR respond to a request because they were using their personal phones. We found a new app called Hatch, which we really liked in the beginning, but their company has such turnover, the service just was a challenge. So we started looking for other products and that's when we found Text Request. We chose Text Request for a couple of reasons. One it's online and any of my team can respond to any of the requests that we get coming in from our clients and their employees. And so nobody's ever left without a response until the CSR gets in the next day, which is awesome. The support that we've received from Text Request has been great. Never have to go through emails to find out who new rep is because they just all handle it smoothly. And their pricing is very competitive. Onboarding with Text Request is pretty simple. They just import our customer information, names, company names, cell phone numbers, all that, and we're easily able to communicate with the clients. So Text Request did pretty much ever everything for us, walked us through how to add people to our Text Request boards. When we get new clients or new employees, it makes it super easy. If you're looking for a new texting format to reach your clients, your customers, your team, I'd strongly suggest looking at Text Request for the simplicity of the program, the flexibility of the program, and the affordability of their program.

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View all video reviews
User interface
152402 video thumbnail}
1 Video
167015 video thumbnail}
1 Video
152402
5 screenshots
167015
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
2-Way Messaging
207
Important
Activity Tracking
388
Important

Call Loop

Top Features
27/34
  • 2-Way Messaging
  • Consent Management
  • Keyword Tracking
  • Landing Pages/Web Forms
  • Marketing Automation
  • Polls/Voting
  • Reputation Management
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Automated Responses
  • Campaign Planning
  • Campaign Scheduling
  • Communication Management
  • Compliance Management
  • Contact Management
  • Customer Segmentation
  • Customizable Templates
  • Drip Campaigns
  • Engagement Tracking
  • Interaction Tracking
  • Mass Texting
  • Message Personalization
  • Mobile Coupons
  • Multi-Campaign
  • Multi-Language
  • Open Rate Tracking
  • QR Codes
  • Reporting/Analytics
  • Scheduled Messaging
  • Shortcodes
  • SMS Messaging
  • Text-to-Win
  • Third-Party Integrations
See All features
Hide SMS Marketing Software Features -

Text Request

20/34
Show SMS Marketing Software Features +
Call Loop
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Text Request
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Call Loop
  • By Call Loop
  • Located in United States
  • Founded in 2011
Text Request
  • By Text Request
  • Located in United States
  • Founded in 2014
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