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Any business managing guests queues / walk-ins / waitlists - restaurants, barbershops, salons, schools, rental services, events, hospitals, retailers and many other.
Restaurants that want to improve how they manage their waitlist, while enhancing their table management and optimizing their reservation process.
We struggled with getting it the way we wanted on our own but there is great customer care to help accomplish our goals.
It sometimes doesn't upload the info as quickly or the name will get "lost" somewhere.
This was awesome to use and super easy to set up. Tons of great feedback on the program.
If a patient wants to book more than one person with the same phone number, the app doesnt let you do this, unless the administrator books the appointment. This is frustrating for the patients.
Waitwhile has transformed our queueing operations and improved our customer satisfaction significantly. It's simple to set up, offers a great user experience and is very reliable.
The problems had a direct effect on my client as his customers opted to book somewhere else.
The customer service has been amazing so far, conversations had with the support team has been very helpful and insightful.
No instructions how to set up or use features.
Loved the features and easy to learn features. And we definitely love having one more avenue to connect with our guests and manage the experience before they ever sit down.
Customer support, onboarding errors, representative responses are the worst out of any vendor I have personally ever experienced.
I love The online reservations and the ease of table assignments when reservations are made. Customer service has always been super helpful also and they reprogrammed my app for me to fit my needs.
No integration with our in house System to marry servers with tables and cheques with inventory and kvs.
Customized floor plan and excellent support for development and ongoing isssues. Desk top interface and app support.
Plus the seating hours cut off before the closing times by 15 minutes and can't change the setting.
Easy and cost effective solution for customer wait list and reservations.
Waitwhile
Top FeaturesCAKE Guest Manager
Waitwhile
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CAKE Guest Manager
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